I had a wonderful experience with Adam for an engagement ring appraisal. The ring is an heirloom…read morepiece so I truly knew nothing about it nor about diamond rings in general, and he explained everything to me while I was there. The ring never left my sight, which I appreciated. The appraisal document looks very official and then sent me a physical copy as well as a scanned pdf for insurance purposes. Plus, Adam polished and cleaned the ring for free as part of the appraisal. Highly recommend this place if you're looking to get a ring appraisal done for insurance - they were really professional and made it so easy!

Let me start by saying my fiancé and I LOVE the engagement ring I purchased from DePrisco's…read more Stephen, who helped me select it, was very knowledgeable and not pushy. I felt like I got a great deal. The one star is for the absolutely horrendous customer service from the owner, Donna DePrisco. After purchasing the ring and taking all of the paperwork with me, DePrisco's then mailed a second copy of my receipt to my home in an envelope labeled with their name and logo. My fiancé just so happened to retrieve the mail that day, and instantly knew what was up, spoiling the surprise and the biggest moment of my life. When I called the store to ask why on earth they would mail something to my home, knowing I lived with my fiancé, I was told "you forgot your receipt," which was not the case. Even if it were, they had my cell phone & email AND knew I was coming back a week later to pick it up. I spoke to Donna on the phone, who was very apologetic at the time and promised me she would take a good amount of money off the sale price and give me an additional gift to make up for the mistake. When I returned to pick up the ring, Donna conveniently had to "take a phone call" and avoided me the entire time. I was given no discount and no gift to make up for the mishap, despite being promised both by Donna. When I brought this up to other employees, they said there was nothing they could do unless Donna approved it herself. But she never got off the phone. I was in the store for close to an hour and she was in a back room taking a fake phone call the entire time. I returned a few weeks later with my fiancé to get the ring re-sized. The second I walked in I made eye contact with Donna, who once again took out her phone and pretended to be on a call the entire time we were there. We again brought up the mishap and asked for a gift or some kind of compensation in return. The employee said the best she could do was offer a pair of fake pearl earrings (valued at $40) to make up for everything. We reluctantly accepted, despite the fact that my fiancé does not wear pearls and did not want the earrings. We are still very happy with the ring itself, but will never ever be returning to DePriscos for anything simply because of Donna. Im still upset that they ruined the biggest moment of my life and did not do anything to make up for it, despite promising me they would. Be careful with this place -- Donna is a snake and will do anything for a dollar.

My watch battery repair took about 15 minutes on a late Friday afternoon, and I also got my…read morebracelet polished while I waited. Professional, speedy and fair pricing. Highly recommend!

Incredible service and attention to details. It all about the customer here. Skip the bogus high…read morepressure cheap jewelry stores elsewhere. They designed an incredible three stone diamond ring for my wife as well as diamond earrings restringing pearl bracelet and new white gold marriage rings. I will going back for a diamond bracelet for my wife. Can not wait for the same great experience

Harder than you think to find a no nonsense watch guy. Here's one. Stubborn vintage watch battery…read moreswap in 5 minutes. Recommended.

Terrible quality and i cant believe i paid $50 for this, its not even connected, pissed off, always…read morecheck before you pay !!!!

George is a true gift to the jewelry repair world in Boston…read more He never fails to find a way to fix a piece of jewelry I may have given up on:) So generous with his skills and stories we are so lucky to have him in our city. Oh, and George is incredibly affordable, too.

Don't bring your gold here! Brought a gold ring here to have…read morehim knock back into place as one row of diamonds were bent. Knocked the row 70% or so back into place and then proceeded to shave off so much gold that the edges on my finger are not longer sharp and defined. The band is considerably thinner. Gold being around $3500 an ounce can create this level of dishonesty. He didn't ask if I wanted it polished. Just proceeded to shave off gold. Don't go here.

I came in to get a new battery for my grandfather's watch and had an outstanding experience with…read moreCarson, the owner. From the moment I walked in, he was kind, approachable, and clearly passionate about what he does. Not only did he replace the battery quickly, but he also explained every step of the process as he worked--what he was doing, why it mattered, and even the specific battery type he uses and the reason behind it. That level of transparency is rare, especially in an industry where many places try to upsell you on things you don't need. Instead, Carson made sure I understood exactly what was happening, which gave me total confidence in his work. It's refreshing to see someone combine technical expertise with genuine customer care. You can tell he values honesty, craftsmanship, and people's time. I walked out not just with a working watch, but with the peace of mind that I had gone to the right place. If you want top-notch service from someone who really knows their craft and treats you like a valued customer, Carson is the one to see. Highly recommended!

Amazing service and was able to adjust my watch links and jewelry at a very reasonable cost! Would…read moreabsolutely recommend going to Inner Harbor.

I've always had a decent experience here but, CALL before you go. I tried to go there 3x at all…read moredifferent times of day and all different days of the week and they aren't open. I'm shocked the mall lets them get away with being as flaky as they are now.

I always take my jewelry and watches to Barat, always excellent work service and a master craftsman.read more

Allan and Francis (Fran) are fantastic! Honest, respectful and overall good guys. They both have…read morebeen in the business forever...know their stuff! I had some 1980's/1990's gold jewelry that was basically worthless to me and sitting in a drawer doing nothing. I got a good and fair price and will defiantly refer Bromfield Jewelers to others!

Friendly and direct. I was entirely satisfied. I don't have more to say, and am typing to 85…read morecharacters.

i would not do business with this company. I placed an order for a gold chain as a gift. My VISA…read morecard was charged the full amount. I did not receive notice of mailing of the item, which was needed by a specific date. When I went on line to check the status of the order I found it had been cancelled the same day as the order was made, but my VISA had not been credited. I called the company and also notified the Ruby Lane website, where I had found the shop. Ruby Lane customer service responded quickly and said they were working with the individual shop on my refund. The shop responded and said they had cancelled the order because the item was no longer available. They did NOT explain why my VISA had not been credited for almost a week - until both Ruby Lane and I had contacted them. All I received from the shop was an email saying they "regretted the incident." This is NO WAY to run a professional business. Go elsewhere for your jewelry needs.

Brilliant Earth told me it was impossible to resize my engagement and wedding rings and I'd have to…read morebuy brand new settings. Winnie resized them both in just a few hours and they look absolutely perfect!! Thank you!