I have been to Zemanian Jewelers twice and both times I have had a positive experience He is…read morepolite, knowledgeable and treated me very fairly. I have and will continue to refer this establishment too others in the future.

Owner is very helpful. And appears very honest. Replaced batteries on 5 of my watches at a fair…read moreprice and is working on another watch that had quit. Gave me a "not to exceed " price which seemed reasonable.

Needed a battery for my Coach Watch. 20 minutes later & $20 later I had a new battery & my watch…read morewas working fine. I never heard of a Life Time Battery - maybe a new invention? $20 for a otherwise $3.00 or less battery. Hopefully it will keep running for at least One Year. Scam a minute with this place...

I had an unusual repair request which the salesman was happy to attempt. He ended up successfully…read morefixing my item in about 5 minutes. Great job!

Stopped in the week of the 4th of July to look into purchasing a replacement chain for a necklace…read morependant. When their available options were a bit more than I wanted to spend they helped me order a replacement. They also fixed my broken bracelet on the spot while we looked at replacement options. Great service and very helpful. Highly recommend them.

Complete waste of time trying to get two watch bands handled. One he forgot about, the other no…read moreability. Probably one of the laziest business people I have ever met. Glad Neil has a business but what a waste of my time, usually indicative of a lack of skill and ability. A regular Tommy Bahama Update: And I would like to add - he obviously had time to respond to my review but couldn't spare the 10-15 minutes to attach the new B&M strap to my other watch...his response at the store was "maybe today" which made it clear what I could expect... (Glad it wasn't forgotten though...!) Update: Went to another jeweler who fixed the B&M watch in 8 minutes...and didn't even bother to charge me...very gracious. The point here for "Tommy" is if you sit on something for so long, you don't respond with "maybe today", you step up, especially if you are a local business in the Gloucester "community"... Not a capability issue - a willingness one.

Stopped by this store on a whim looking for a white gold fashion ring and was greeted with fabulous…read morecustomer service. The woman working there showed me a few things and I was not that interested. Then she asked me very politely if I would allow her to clean my sapphire and diamond ring for FREE! I agreed and she noticed I had a couple of stones missing which the ON SITE JEWELER fixed within two hours !

I have been in here before to rant and rave about Hind and the absolute best management around…read more However, I'm back to brag about the Jewler Claud! He has been absolutely amazing from the start of our journey with Hannoush. I showed them what I wanted and he created exactly that. He was so patient with me I am so picky and he worked so well with me. My ring was completely custom and my pieces came in separate but he set my ring on a temporary prong and then set it on my custom prong weeks later and did it all within 24 hours. He is absolutely PLEASANT to work with and the entire staff and Jewler is about making their customers happy and they have certainly fulfilled that. I can't wait to work on my bands with them!

Always great service. Walked in with a broken bracelet, walked out 5 minutes later with it all…read morefixed and on my wrist - and it was only $5. Can't beat that.

Absolutely amazing and extremely talented! He makes custom pieces, and knows his stuff. He is…read moreunbelievable! Great prices

Amazing jewelry and great service.very friendly atmosphere and the owner and the girl that works…read morethere are very nice.also the prices are very reasonable.i highly recommend baubles

Brought two rings to them upon receiving a high recommendation from a close friend. Cost me $450 to…read morehave some gold added to a gemstone ring that is 30 years old and two prongs to be added to my Diamond wedding ring. Picked up my rings on a Friday and less than 24 hours later the stone fell out of my Amethyst ring and there is a giant space in my diamond between the stone and the ring!! Tried several times to contact via telephone and email, they haven't gotten back to me. Disappointed is an understatement! Not a reputable in my opinion after this experience. I have given them 2 stars out of respect for my friend but I will NEVER go back and will spread the word!!

My husband bought a custom gem and setting elsewhere and after being refused by other jewelers-…read moreRainbow saved his day and set my gorgeous engagement ring! Thank you! almost forgot- he also got a beautiful white gold chain there on recommendation from the jeweler- and I have yet to break it (somehow I have terrible luck with breaking all sorts of chains). A+ quality and customer service.

Richard Wright, appraiser 10 Market St, Ipswich , Ma. Rainbow Jewelers, 01938, I was given a one…read morestrand natural pearls. The clasp was different and I did not know how to lock it after dropping the pearls off my neck a couple of times I thought I would take the pearls into a shop and have the clasp changed, So I brought it to Rainbow Jewelers. I wanted to shop local, I did not realize I would be robbed. I showed the pearls to Richard and as he examined them he delightedly said, "These are very old pearls." I told him my problem with the clasp and he said I wanted them restrung, and I said no, they were fine the way they were and I told him several times "I did not want them restrung." When I went back the same clasp was on the pearls and he had restrung them and about ten of the pearls were missing. I mentioned this when I picked it up and the restringing job that I did not want was poorly done as one side of the string had a new kink in it. I was so very upset, I left very angry trying to figure out how I could get my pearls back, I do not recommend this store to anyone. My directions were not adhered to and I paid him 120$ for poorly done work and missing pearls the necklace is now to short for me to wear comfortably. . I also had ordered a pair of earrings converted from French to posts. I do not care that the work was ugly but just want my pearls back ,,alll of them. regards Barbara Guillette Ipswich, Ma. I shall notify the BBB and others, soon, about this offense if this issue is not made right.

Never again. They did a great job on repairing a ring but the customer service sucks they need…read moreAmerican people to work that that know how to talk to people. Never Again.

Used this business to repair a few watches based on a jewelry store recommendation. Work is done on…read moretime, without issues, and at a fair price. They also have new watches and jewelry for sale. Recommend this business highly.