My watch battery repair took about 15 minutes on a late Friday afternoon, and I also got my bracelet polished while I waited. Professional, speedy and fair pricing. Highly recommend! read more

Incredible service and attention to details. It all about the customer here. Skip the bogus high pressure cheap jewelry stores elsewhere. They designed an incredible three stone diamond ring for my wife as well as diamond earrings restringing pearl bracelet and new white gold marriage rings. I will going back for a diamond bracelet for my wife. Can not wait for the same great experience read more

My partner purchased a beautiful diamond ring with rose gold setting last December for a great price. Recommend! read more

Roland's Jewelry - Engagement ring - Jewelry Near Me - Medford, Massachusetts

I've lived in Medford for the last 13 years and have always passed by this lovely business. I've discovered that in going in to talk to the folks who operate this business I've b a n blessed to get my jewelry taken care of in less time than predicted. On top of all Of that, the folks here are super friendly, amiable and professional beyond any expectations! Thank you all For making my rings pretty again, you all are amazing! read more

Quality and professional local jewelers who take exceptional care of their customers. I've been going there for twenty years.

I recently had my watch battery changed here and had a great experience. Due to Covid, they ask that you drop your piece off and pick it up the next day so that it can be sanitized, and that was no problem at all. I picked my watch up less than 24 hours later with a new battery and it was only $10. I could tell that my piece was handled with care, and the gentlemen in the shop were very kind and helpful. read more

After reading reviews and scouring the internet, I took a chance on Roland's last fall. My mother gifted me a pair of diamond earrings that had come from my father and wanted to have them reset next to my solitaire diamond on my engagement ring. Roland was super nice, thoughtfully examined my diamonds, and helped me redesign my engagement ring. The whole process took less than a week, and he gave me a great price given what the list price was on the new setting. In addition to completely re-doing my ring, he provided me with an updated insurance appraisal and sent me on my way. One of the prongs came loose on my ring just a few days ago, and I could feel my center diamond wiggling, so I took it back to Rolands to have it tightened. While there, I brought my wedding band (which I had purchased sight unseen online) to be appraised for insurance purposes. Roland appraised my ring for free after thoughtfully examining the diamonds and quality, and assessing that I had gotten a great deal in the process. In less than 2 days, my engagement ring was taken care of as well (despite the guy that usually does repairs his coming back from pneumonia) and also was done at no charge to me. This is a great little family run business and they treat their customers very well. They truly care about their business and know their stuff. I highly recommend Roland's! read more

Roland's Jewelry - Jewelry Near Me - Medford, Massachusetts

Excellent customer service. Got exactly what I needed and timely watch fitting wait time dramatically lower than anticipated. Definitely going here for all my Medford area jewelry needs! read more

Fantastic small business with honest, helpful, and friendly service. I especially appreciate their willingness to offer layaway payment for those of us who cannot afford the total cost upfront. They did a wonderful job at replacing the setting for my garnet ring. It looks as good as new! read more

Roland's Jewelry - Jewelry Near Me - Medford, Massachusetts

Cannot give a better review! I wish I could give six stars. Family owned business, incredibly sweet (but never trying to sell you), beautiful work and very reliable. I live in the area, but even if I move I'll never use anyone else. read more

I was waiting to try and sell a couple of pieces of jewelry and was treated very rudely for the second time (first time was earlier this summer) by the middle aged gentlemen saying I couldn't wait or del because it was busy. While I understand the issue he could have been more more polite and less of an insulting jerk. I'll take my business elsewhere. read more

I needed to get a missing diamond replaced on the band of my engagement ring and also needed to replace the head that holds the main diamond. It's very nerve-wracking handing over your wedding ring and entrusting it to someone else. Roland's had it done and back to me in 3 days and they did a wonderful job! I'm extremely pleased with the work they did. read more

To say I am disappointed is an understatement. The level of customer service I received was atrocious. My husband took my engagement ring here to be fixed because one of the stones had fallen out and while my ring was there for three weeks it was not fixed and THEY FAILED TO RETURN THE STONE THAT HAD FALLEN OUT OF MY RING. When my husband had dropped off the ring he brought the stone that had fallen out with him so that it could be set back in place. WHEN HE PICKED UP THE RING THE STONE WAS NOT RETURNED. On top of that it took them a week to give us an estimate on the ring repair. They told us they could repair the ring. Two weeks later they called to let us know they couldn't fix the ring. I didn't want to loan my ring to someone for three weeks. There is no reason on god's green earth that they should have had my ring for three weeks. If they were not able to fix the ring they should have told me three weeks ago, rather than today. They should also have returned the stone that was brought in with the ring. UPDATE: We finally received the stone back, but it was much dirtier than when we had dropped it off (it looked as if someone had drawn on it with a pencil.) The bottom line is when you are finding a jeweler to spend your hard earned money at (whether it be to purchase a new piece or get an old piece repaired) find a jeweler that respects you, your property and your time. This is not that jeweler. read more

I bought a chain and then a cross that I thought would fit. I tried to " modify " it on my own and messed up the clasp. I went down and asked them to fix it. I was told it may be after Christmas, which was fine with me but a few days later I got a call saying it was done! It looks beautiful. read more

short story... I bought a watch online.... obviously need it sized... went to two other stores that claimed it would require a special tool and they could not do it. Its walnut and stainless steel... wood/metal didn't think it was that complicated... walked into Rolands, walked out in 5 mins with a watch that fit and a friendly experience. Ill go back to put batteries in a few older watches. read more

I picked up my two watches yesterday to have the batteries replaced. The service at this jewelry store is stupendous. It's always very busy and there's a reason why - they do an excellent job and everybody who works there is wonderful and friendly and kind. They were on vacation last week and I brought the watches to another jewelry store to get the batteries done and the man said he would not do digital watches that I had to bring them to Cambridge. Nice to know that there is such expertise in my own town of Medford. read more

I'm not the kind of dude who buys jewelry all that frequently, but when I was on the hunt for an engagement ring last fall I hit up 6 or 7 different places to try and find a ring. Roland's Jewelry was the last place I made it to on that search and by far the most experienced, professional, & respectful of what I was looking for. They also have a wide variety of stuff too. Since then I've gone back for the wedding bands & to sell some old unused gold. The staff is very honest & has never tried to upsell me on a product. They seem to genuinely enjoy what they're doing, which is very rare in any business, and this is noticeable in how they talk & interact with their clientele. read more

Roland's has the most attentive, kind, personable, honest, and talented staff I've ever come across in a jewelry store. The quality of their jewelry is also incredble... My husband and I originally purchased is wedding band from Roland's and I had them take my mom's diamonds and set them into a new band for myself. His ring was exactly what he wanted and mine came out totally beautiful. Considering they set my diamonds in a totally new band, without having to replace any of the diamonds, the price was even reasonable! Unfortunately, my husband and I had our wedding bands stolen from our home three months before our wedding (October of this year). We went right back to Roland's. Karen, one of the staff, was so kind and understanding, supportive and encouraging. She helped me feel better about the loss of my mom's ring and was so wonderful in helping me find a replacement. She took out her "secret stash" of bands -- I found the perfect one! My husband reordered the same band and we had them engraved. The staff helped us work out a price since we were loyal customers - coming back for our second set of bands. They took care of us the way that family does. They kept our rings safe and sound until the day before the wedding. We were given ring bags for safe keeping, the original ring boxes, jewelry cleaner and even a ring bearer bag to walk down the aisle with. Truly fantastic. My husband and I will never buy another piece of jewelry (or a watch!) anywhere else. Roland's has become our go-to for our jewelry needs. We're known by name and are welcomed with open arms each time we enter the building. Best of the best in my book!!! read more

Although I can't speak on any quality of the product they sell as I've never purchased anything from Rolands, I can speak VERY highly on their customer service. I called on a random Wednesday morning inquiring about getting my engagement ring "checked" for the first time since my engagement. Mary Beth was quick to tell me to just come on in! Once I arrived to the store later that day she greeted me with a warm and welcoming smile and was able to check my ring for me within seconds. She was kind enough to talk to me a little more about my ring and we even talked wedding things and even cleaned the ring for me! Such a great find! Will definitely come back to give them business in the future! Thank you so much for your amazing customer service! read more

My 70 year old mother brought in a ring to have it appraised and could not have been treated any rude. She was met by a young man who told her they don't do that anymore and he couldn't recommend anybody who did, beyond rude, what a way to treat a 70 year old grandmother. Not sure of the employees name but this happened November 16th at 11am. I've never written a review before but this man was so rude I just had too read more

I brought in a bracelet to the place I purchased it to get a very simple repair. They said it would take 2 weeks and would be over $50. I decided to stop in to Roland's having never been before; they repaired my bracelet on the spot, took less than 5 minutes, and insisted on not charging me. I would highly recommend coming here, they clearly are fair with their pricing and won't cheat you unlike the mass manufacturer where the bracelet came from. Roland's definitely has my business! read more

I went to the store to shorten one necklace, fix two other necklaces (the chain was in two) and change the battery in 3 watches. They were super quick, and brought my stuff back within 15 minutes and I realized they only charged me for replacing the batteries ($15) and didn't charge me at all for fixing the necklaces! Granted, it was an easy job, but still - it was totally unexpected and I was super appreciative. I came back a week later to pick up my shortened necklace and it looked great and it was cheap ($20). The people are super nice as well. I'd definitely recommend them - I'm glad I looked on yelp for the reviews! read more

This review comes a few months too late but in any case; the entire staff at Rolands Jewelry are extremely knowledgeable and helpful. I mean they told me based on chain style whether or not it was worth fixing several chains I had brought in for repair. Not to mention when I was there over the past summer to exchange some loose gold for cash, I asked for a watch battery replacement and instead of charging me they all gave me a big smile and said, "enjoy your day!" read more

Had pocket watch battery replaced, senior citizen discount, decided to get watch engraved, pleasant staff. going back for silver chain -- All Good read more

The folks at Roland are friendly, affordable and do great work. I got two super delicate necklaces repaired/shortened there and was expecting the labor to cost more than the necklaces. Instead I both cost me around $5 and they handed them to me with a smile. Great family business, fair and helpful. Five stars!! read more

I come here every time one of my multiple watches needs a new battery and each time I have come in, a new battery is installed very quickly and the cost is very reasonable. Well during my most recent visit I was informed that the battery I had in this particular watch was replaced and installed by them only 8 months ago and they warranty their work for 1 year, so they installed a new battery free of charge!! I was so shocked, I didn't even know that they had a method in place where they can tell the date they install a battery nor did I know that they have a warranty policy so I was pleasantly surprised and quite impressed and appreciative that Roland's offer this service to their customers!! I will continue to bring my watches there for service and would like to acknowledge how rare it is to find such honest and outstanding customer service. Thank you Roland Jewelers your shop and staff are true "jewels in Medford Ma"! read more

A small side diamond fell off my engagement ring that I have had for about 8/9 yrs that I hardly wore because of the neighborhood I work in. I love my ring very much and of course it means a lot to me so I looked for a place that had great ratings that would take good care of my ring. Went into the store and was not greeted and I'm like okay...not friendly especially the older women that looked like I killed her cat. I told the guy that a diamond fell out of my ring and the older man was like "This is an industry problem...". These things happen so I don't care just fix my ring. They kept my ring for two days to repair that cost $70 and I was ecstatic to finally get my ring back. I did notice they melted the outlining and made a few marks but maybe they couldn't avoid it so I let it go. I wore it twice on the weekend (each time no more than 5 hours) and the same diamond fell off again. I went back and again no one greets me. Others have reviewed that they're friendly and professional and I have to wonder is it because I'm Asian, my brother in-law is white and they greeted and asked him if he needed any help. I'm really offended in the obvious difference in treatment. Anyways, I was told the same older women that the same diamond fell off again and she said it's not the same diamond that fell off from last time with attitude. I do have dozens of small diamonds all around my prong and the band but because of scratches they made on my ring the last time I know exactly which diamond and they melted the gold so that is an indication the repair, I know my ring well. The younger guy that also helped was nicer and told me if it falls out again I will have to send it back to the manufacturer. The jewelry store that my husband got it from has been closed about 11-12 years now. Roland's website has false advertisement, "...complex jewelry repairs", "40 years of experience" and you can't properly fix my ring? Went to pick up my ring and of course I had to start the greeting again. When the guy took out my ring I was so distraught, I saw from a foot distance that they RUINED my ring! They melted a lot of the gold ruining the structure, the design, the definition details and left many more deep markings on my ring. It looked horrible and it was very noticeable a sloppy job. Is it out of despite or just not experienced? I told the older man that the gold is all melted, he just said well "I wasn't the one who did it", took a magnifying glass to it and went on about "This is an industry problem...if it falls off again we will charge you.". Why would I want to entrust my ring again, I don't want a piece of a gold ball infused with diamonds back. I sped out of the store because I was so upset and wanted to cry, they RUINED my ring! There is no way this damage can be fixed, they have took my very beautiful and very expensive ring and ruined it. read more

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I have had a diamond pendant necklace for 8 years and it only broke once before. It recently broke this spring, and I brought it to Roland's for the first time. I am highly Unsatisfied with their workman ship. I have had it break 3 times since they have repaired it! I went to rolands to "shop local" however i wont be doing this again. I have been charged for each of the fixings. Find a new jeweler.!! read more

Terrible service. I took my wedding ring to be resized here. The ring had a matte finish to it. When I came back to get it post-resizing it was incredibly shiny. When I asked why they told me that the resizing process required that they polish the ring. They didn't tell me that before they began and when I pressed them in why hey didn't tell me that it would change the look of the ring they said first they didn't know it would happen and they didn't realize I wanted it to look the same. I had had it resized once before somewhere else without it needing to be transformed into a shine finish. Overall terrible communication and service. I am so disappointed and would recommend that anyone stay away from this place. read more

This store has an amazing array of really unique items-- especially check out the selection of estate jewelry. Roland himself is also extremely knowledgeable about the craft and has gone above and beyond in providing us with information and top-level service in coordinating the custom creation of a wedding ring to go with a great engagement ring we selected here. On price, service, and selection, Roland's earns 5 stars. read more

So friendly and quick. We needed a watch adjustment and they did fast and for a reasonable price. We went on a Sunday and it was a little busy but there were at least two repair people and one sales person there. read more

Stopped in to get my watch battery changed. They did it while I waited, prompt friendly and professional. Very happy and will use them for any additional repairs in the future. read more

I walked in with two watch repairs and was greeted with kindness and hospitality. I gave the gentlemen the watches, he turned to the repair specialist and the specialist repaired on the spot. The gentlemen gave the watches back and stated have a good day. Wondering how much I owed the gentlemen replied "nothing the parts were all there". This went a long way and I'll travel just to give them my business. read more

I've been shopping at Roland's Fine Jewelry since I moved to Boston over 20 years ago. Now that I live in Medford it's even more convenient. Roland's service is efficient, professional and very fairly priced. A true gem. read more

Roland's is a great jewelry shop. Whether you need a gift for someone (or yourself), a repair or a trade-in...they are the place to go. Also they can custom make orders and engrave. The very knowledgeable staff is always helpful and honest. read more

We bought my husband's wedding band here on the recommendation of a family friend. The staff is so friendly and never pressured us. I have also had a ring made there and another ring repaired. I highly recommend Roland's. read more

It was one of a few places that I visited when looking for an engagement ring and the staff was extremely friendly and genuine. No pressure, no up-sell, and excellent service. The engagement ring came out wonderfully. Would recommend Roland's to anyone. read more

These guys were great! I came in to have a battery replaced. I was in and out in just over five minutes. Great service and very fast.

We took five watched in for new batteries and they were not only very quick, but the price was great. This is our new jeweler.

Came in, they changed my watch battery super quick and it was only $4! Very nice, adorable staff!