Troy Granite. Total professionals. Both the template man and the installers wore facemasks. The countertops came out beautiful. And The installers wiped everything down when. They were done. I Highly recommend Troy Granite. Laura .. Newark, De. read more

BUYER BEWARE!!!! Troy was recommended to me by a cabinet company, so I made the trip to Newark to check it out. The $1499 special has very little to choose from, but I managed to find two pieces (read remnants) that would work for me. Template and install time quoted were very quick (should have been a red flag). Then they broke one of the pieces, so I had to go back and pick another. When it came time to install, the guys were very rude, and couldn't install one of the pieces because it needed to be cut and pieced in order to get it in the space. Told me they would be back tomorrow. Well, tomorrow is here, and no installers. They never notified the scheduler that they needed to come back, so I'm pushed back another day. Also, they made a mess in my bathroom, and didn't clean up after themselves. Also, the counter has sand marks in it, so it will now have to be polished where it was glued. I highly recommend that you look elsewhere for your needs, because this place is terrible. Salesperson won't call me back, manager won't call me back. Also, they charge you the credit card fees. Bad business in my opinion, and I've been self employed for almost 40 years. read more

I purchased two pieces of granite from Troy's in 2012 for a shower stall. The location was clean with friendly and helpful employees. The prices I needed were cut for me in good time and made available for pickup. I am very happy with the finished product and will return to Troy's in the future. Recently I tried contacting Troy's thru their online link to inquire about new granite pieces for the bathroom. I haven't heard a word back from them yet and it's been a week. read more

Troy Granite has exceptional service. I am in love with my kitchen remodel. The installers were quick and efficient but clean and courteous. The tile installer was great and everything about my experience exceeded my expectations. Love my new quartzite countertop! read more

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Big Thank you to Faruk, sales and Ilhan, installer for helping us out with our Granite counters. We are very pleased with the job and looks fantastic! Beautiful selections and professional staff. Will definitely recommend. read more

Troy Granite - New granite - Kitchen & Bath Near Me - Newark, Delaware

Ilhan did an excellent job insalling my new kitchen countertops! He was experienced, professional and offered insight what would work best in my kitchen. Everyone at Troy Granite was very helpful and courteous even when i wanted to change some details. I am extremely happy with my new kitchen! Thank you very much! I highly recommend them!!! read more

The installation was satisfactory. Our disappointment is in the sales management. They offer a referral gift card but only if you submit a form online before you buy anything. So if someone tells you about Troy Granite and you tell the salesperson this before you order the countertops, that referral does not get a $100 gift card because the person referring you did not submit an online form prior to your purchase. Ridiculous. It's the slight of hand and difficulty getting a return call from your salesperson that earns 2 stars. The extra fees end up costing as much as the granite, too. But the person installing our countertop did a good job; the one who installed our daughter's countertop, not so much. Can't recommend the Newark operation of Troy Granite. read more

Troy Granite was so reasonably priced! Gorgeous options! The install was really quick and they were super friendly! Definitely recommend Troy Granite read more

just bad.... silicone used has already turned yellow. since the counter tops are white, it looks terrible. They had to come out several times to fix the caulk and were very unpleasant in the process. the guy that came out got loud and said it wasnt the caulk , it was because it was rusty !!?? wasnt aware that quartz could rust. one corner isnt rounded. sink is mounted crooked and backward (disposal on the wrong side) and they undermounted it when i wanted, and purchased a drop in sink. maybe because it was a sub contract, but its just really really bad read more

just bad.... silicone used has already turned yellow. since the counter tops are white, it looks terrible. They had to come out several times to fix the caulk and were very unpleasant in the process. the guy that came out got loud and said it wasnt the caulk , it was because it was rusty !!?? wasnt aware that quartz could rust. one corner isnt rounded. sink is mounted crooked and backward (disposal on the wrong side) and they undermounted it when i wanted, and purchased a drop in sink. maybe because it was a sub contract, but its just really really bad read more

We worked with Jessi Hunt and had an amazing experience. She was professional and friendly. We had Troy do the granite in our kitchen, ledger stone on the fireplace and granite on the top of the fireplace. There was a small issue with the ledger stone but as soon as I let Jessi know their installer came back and rectified the problem. We are now in the process of picking out backsplash tile. We absolutely recommend Troy Granite! Thank you so much, Jessi, for this great experience. read more

Initially the ate nice and helpful but do not have the customer service to stand behind their product. When it comes to repair, they totally are the least helpful and cant be bothered. I have a damaged area due to a chemical and called them to see if they can make it less visible. They aren't even willing to try. They basically told me to try and find someone else. The installation was done wrong also. They used furniture braces to hold my sink up and my sink fell within 10 months. read more

My wife and I went on a Monday, was greeted by a sales woman, from the get go she had an attitude, like we were bothering her, as time went on she did become friendlier, decided she was just having a bad day, a week later my wife and I went back, sales lady was at lunch, we went back and looked at the granite again, waited for her to come back from lunch, when she came back we gave her a few moments to settle in, I went up to her to say hi and tell her we were ready to buy, she was the most rudest sales person that I met, my wife and I came very close to walking out, once again she came back around and became nice again, but I was really shocked to be spoken to in such a way...after the purchase I called her to change the sink size and a gentleman answered the phone, I asked to speak to my sales rep, and received the third degree as to why I was calling her before they transferred my call to her. Once connected she was pretty nice. I've dealt with this company once before for my other house and had a great relationship with them, this time not so much. read more

I, too, wish I read their reviews. I was so disappointed when they came to install. I had already hired someone to undo plumbing and remove old countertops. They arrived and said I had to pay several hundred dollars more for them to level it or they would not do it that day. They had me because I had no countertops or running water. They never mentioned this in estimate, or at all during the sales process. My cabinet guy said they were level. Very shady practice and when I contacted them, they were not at all willing to work with me on additional surprise costs after I spent thousands with them. I hope they learn to have more integrity. Additionally, the only granite I have ever seen installed where they say a large gap is acceptable between counter and wall. Installer argued in home that a gap was okay. It was a miscut and then they want to quote guidelines. Terrible experience. Use caution as there are many other granite companies out there. I am using another company for my backsplash and bathrooms. read more

It's sad that as a business Troy Granite accepts the idea that they won't please every customer. Just look at the negative reviews of the company on this site. A quality company wants 100% approval. I failed to mention in my previous reviews that Troy Granite damaged our bar facing to the tune of $160 to repair. They cut granite in the garage and left a total covering of dust throughout and failed to clean it. The installers also damaged an electrical outlet that is now non-working and has to be replaced. No offers were made to either clean up after the job was finished and We are proud to go with a local installer to finish the job Troy Granite has refused to remedy. We are so happy to wash our hands of Troy Granite and hope that future customers will take their business elsewhere. There are truly reputable granite companies in Delaware. Please, consumers, don't make the mistake we did and go naively into the process. It's so sad that Troy Granite has blinders on when it comes to customer service. It's there way or no way at all.... Zero stars again... read more

I'm seriously surprised by all the bad reviews of Troy Granite, I have been nothing but pleased with my experience with them. I shopped around at about 6 different granite places and it was between them and another one and then I had a friend say he uses Troy for his rehab projects and was happy. So went with them. Prices were great, selection was great and communication was great. The install was super easy and went smoothly and the installers were incredibly nice. I wouldn't hesitate to use them again. For reference, I redid my kitchen and purchased a leathered steel grey granite for perimeter and a carrera quartz for island and I love them!!!! Also, I did not have them do any demo or supply the sink or faucet. read more

The other reviews are accurate. Initially they are very nice and helpful but as soon as something goes wrong - and it will - you're beat. They won't call you back, they won't return your emails, nothing. This is a terrible business. They chipped my new $1800 farm house sink, they said they would be out to fix it, they actually did show up but it was unannounced and they did a subpar job. It appears that they used white out to hide the chip but it now looks worse than it did before they "fixed it". The installation crew left their straight razors, trash and debris everywhere. They trimmed the slab in my garage and left the dust. They dripped silicone all over my cabinets and smeared epoxy on the face of my cabinets. I am still in awe that they won't return my calls or email me back. Buyer beware!!! This is a sketchy company. read more

Our experience with Troy Granite was a good one. Our sales woman Valerie was very nice, helpful & knowledgeable. She answered many questions in person & over email. She never lost patience with our many questions. All in all we had a pleasant experience purchasing our first Quartz countertop from Troy Granite. Their staff were always friendly, patient & accommodating. We are very pleased with our countertop. The installers also did a great job! Lisa Appleyard read more

Did a lot of research before I chose Troy Granite as the place to get my granite countertops. Their selection of slabs was extensive and Valerie helped me and my wife pick out something very unusual that we could not find any other place. They were very timely in there installation which was top-notch. Their technicians knew exactly what to do and did it quickly to my satisfaction. Valerie also kept in touch during the whole process to make sure we were happy with what we chose. As a whole we're very happy dealing with Troy granite and all their staff and we'll go back to them when we need more work done. Mike read more

They were 3 hours late for my appointment. When they got there we found they ordered the wrong sink which resulted in the wrong hole being cut in the countertop. It also had the wrong edging. Also found out that they priced the job off of the estimated measurements not the laser template measurements "which was less square footage" that they came out and took. After "we" pointed this out it ended up being a $500 less. Called Troy Granite and they were reluctant to do anything about it except to just reorder my countertop which will take 2+ weeks to get. Communication was terrible. Sitting here now with a kitchen with no sink or countertops. Buyers beware! read more

BUYER BEWARE!!! This company is the worst. Their entire staff from the managers, salespeople and receptionist lack integrity. Once they have your money you're on your own . If your installation goes well you'll think they are the best thing since sliced bread. If it goes wrong you're on your own. I was a repeat customer. My first purchase and installation went well . My second installation was a nightmare . Unbeknownst to me upon taking out my old countertop and disconnecting the plumbing they ripped my pipe out from the main drain leading out of the house . It was brought to my attention by my plumber when he attempted to reconnect the fixtures under the sink. I called to complain my salesperson said he'd talk to his manager and they would take care of things. They never did . I called back on a few occasions to follow up with no resolve. I took them to court w/o an attorney and lost my case. The judge did admonish them for making no attempts to either right the wrong or meet me half way with the additional cost of repairs. I also have a blatant defect in the granite which they chose not to address . Overall I've spent $4,000 of my hard earned money with them . Again if all goes well you're fine, if you run into any glitches you're on your own. They tie you up when you sign the papers at the end of the installation which states you were happy with the installation and service. Buyer beware!!! read more

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We went to 3 other not to be named places and felt rushed and pushed into expensive options even when we asked to look at other stones in these other place showrooms, so we were pleasantly surprised when we skeptically entered Troy. it all Started with knowledgeable warehouse staff, who get out of your way and let you look at all the stones but offer to answer any question should they come up. With Troy supplied clipboard, we gathered names of the stones we like and Jamie took over, asking questions and getting a feel for our tastes and needs, offering choices and suggestions based on what we liked and wanted, never pushy. Her suggestions were awesome and exactly what we were looking for. The installers for both countertop an backsplash, were super friendly and accommodating, and very clean, constantly cleaning up after themselves. I would recommend Troy to anyone looking to transform their kitchen or any other room . read more

Troy Granite - Kitchen & Bath Near Me - Newark, Delaware

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I wish I had paid attention to the reviews for this company. The customer service is horrible once you've signed a contract with them. They didn't inform me that part of my back splash was broken until the day they came to install the counter top. After having to go out of my way to schedule another day for them to come install the rest of the back splash, they wouldn't provide me with an estimated time until the day before. On the day of, the install calls me and says he at my house almost 5 hours before he is supposed to be there. read more

Troy Granite was awesome from the first time we went into the showroom, till when our countertops were installed. Jaime was by far the easiest to work with and really knew how to design our small kitchen to make it feel larger and have a great use of space. For the price, I can not complain one bit. Would recommend checking them out. read more

John Diktas helped us and did a fabulous job. Timing, product and cost. All went as planned and they even found me a quartz product that they didn't carry, and it's beautiful. The job was professional and accurately done. Thank you, J.T. read more

Troy Granite in Newark Delawae recently fabricated and installed granite counter tops in our master bathroom. The entire process was flawless. Our sales representative, John Ditkes, was knowledgeable and curteous, and he kept in touch with us throughout the process. The installers were experts whose experience and ability enabled them to complete our install without a hitch. To bad more businesses don't operate as well a Troy Granite. read more

What awful service. We were barely given the time of day by the first, non-English speaking sales rep. He trudged us around with the worst attitude I've ever encountered. Then, non-chalantly threw out the price. My hubby was so upset, he called to speak to the manager. Instead of giving him a straight answer, the manager asked, "What did the other guy tell you?" Really? Shouldn't it be standard? Believe it or now, we ordered from them bc they had the exact color that matched our bathroom. Promised the piece on Saturday, it still wasn't ready Sunday and had to be dropped at the job site Monday morning for our remodel. Bad, bad business and pissy salespeople. Go anywhere but here. read more

Troy Granite saved us. Recently, my wife and I decided to renovate our bathroom with tile all round and on the floor. We chose a contractor who seemed nice and efficient, and also gave a great price. Unfortunately, we found out after he took apart the bathroom that he knew NOTHING about tiling. We were extremely distraught. I had visited the Troy Granite show room before we decided to do the remodeling, as at some point we want to remodel our kitchen. I remembered that the Troy Granite show room had a lot of tile on walls and floors, and beautiful tile work in their bathroom. I called Troy Granite to see if they could help us, as a major holiday was approaching, and it would be a huge problem if it wasn't finished. Harry and Troy came to our house to survey the situation. They took pictures and measurements, and promised to help. Two days later their crew came out and began work. The crew was efficient, courteous, and clean. Harry checked in on the progress every day to completion. They completed the job on-time and on-budget. These guys are professionals. They cared about us, and went out of their way to make sure that our job was done and done right. They spent a lot of time cleaning up the mistakes of our first contractor but made it look easy. Troy Granite made us feel great, and they gave us a superior bathroom. I would, and do, happily recommend Troy Granite to others. Great managers, great crews, great service and products. read more

I just want to say how pleased we are with Troy Granite and their staff across the board. From the sales team, to the fabricators, to the installers...all of them could not have been more professional, helpful, or accommodating. The project wasn't an easy one with special cuts and waterfalls, and the execution was flawless! Can't thank them enough and so glad we chose them. On top of it all their rates are were either as good or better than we could find anywhere else. Very rarely do these things come hand in hand but at Troy Granite they do! Just Incredible:-) read more

The experience was excellent from estimate to install. All appointments were on-time. The installers Edwardo and Escabar were professional and experienced. The end result looks fantastic and has exceeded our expectations. We were not offered the 20 year sealer option at the time of purchase which we most likely would have selected. We were also not told about the financing options. Luckily we researched on our own the Wells Fargo Home Improvements financing. Customer service was great as they immediately refunded our credit card and charged our Wells Fargo account (12 months no interest). read more

Ordered new granite and was very pleased with the outcome and level of professionalism. The service provided met our expectation and have no bad words to say. Will definitely recommend! read more

This place is great! I wasn't sure what I really wanted to improve my kitchen and the guys at troy really helped me. They even gave me the best price. Bruce helped me find a beautiful granite counter top that matched everything in my kitchen and it looks amazing. read more

A great experience. We can't figure out what the negative reviewers are talking about. The customer service was great; helpful, but not pushy. The craftsmanship was first rate and the installers were very professional and courteous. On top of that, the price was competitive. We highly recommend Troy Granite. read more

Moving into a recently renovated house, I wanted to make modifications in the kitchen. All the kitchen base cabinets and the island had countertops that had been installed by Troy Granite. My major modification was to place a cooktop in the island with some minor trimming of one piece of countertop. The people I spoke with at Troy Granite were helpful and accommodating. The technician from Troy Granite did an excellent job of cutting an exact sized opening for the cooktop in the island countertop. The technicians were professional and produced a minimum amount of dust in the house. I am extremely pleased with their service. read more

BUYER BEWARE... I wish I would have read the other reviews before I went with this company... Once you sign on the dotted line customer service goes out the window... I was originally told that I would pick out my granite slab but when the time came they said there was only two left and I could not pick it out... Then when it was installed I found out why... A large area of it had cracks and divots in it... I was told this is normal and I had to deal with it... For paying over $4,000 this was the worst purchase we made it for our home. read more

This has been the worst service ever. I took them the exact measurements to get my work done. They came out measured and said my measurements weren't put into the system correctly and wanted to charge me and extra 360.00. They said they see were I brought everything I needed when I came in but for some reason it wasn't out in the system. I tild them we can split it and after 10mins of me yelling the manager agreed. Next I had to pay an extra 168.00 to raise my cabinets. Once the counter tops were installed they said they didn't have to raise them. It has taking me 2 weeks to get that money back. Know because this is my summer home and I just went there. I've noticed that my counter tops aren't sealed. I have called for 3 days trying to speak with Jim the manager and he won't get on the phone. Finally he told one of the representatives to tell me that he said I would have to pay 75.00 for them to come back out. Unacceptable I will not pay you to fix you mistakes. After telling them and telling them I'm going to call my lawyer. They then said they would be out to my home at no charge. Please DON'T use this company. WORSE EXPERIENCE EVER. So many better companies to use. Had I got quotes from 3 of them but went with the cheapest one. I guess yoy really get what you pay for. Lesson learned. read more

I prefer to give Troy Granite zero stars because of their mistreatment and poor customer service. Since we live hours from the showroom, Troy sent a salesman with dozens and dozens of samples. We matched the sample with our backsplash, our cabinets, floor and paint color and made our selection. The tops installed were and were nothing like the sample, several shades lighter in color. Troy granite simply dug in their heels and stood by their notion that granite is a natural surface and changes from slab to slab. Well, how can we accommodate this principle and practice when we are novice consumers in this matter? Why didn't the salesman promote the practice of seeing the actual slab cut for our job? None of that occurred and now we're stuck with a mismatched kitchen. We will spend thousands more changing backsplash, tile floor, cabinet handles, and outlet covers. We asked Troy to compromise this job and install a matching backsplash which we purchased. They refused and wanted another $1000 plus travel time to do that job. Additionally, one countertop was improperly cut and had to be redone, one backsplash was cut 1/2" short and had to be removed and replaced. Our garage was left a dust bowl because the work crew came after dark and had insufficient light to cut their materials. So the garage was covered in granite dust and it was not cleaned. Also, a portion of bar frontage was damaged and cost another $180 for us to repair. Overall, it was a frustrating and unhappy experience. Five of our neighbors were intent upon using Troy Granite for their own countertops; however, we were easily able to persuade them to go with another company based on our experiences. A complaint was files with Delaware Better Business and we are waiting remediation. We're not holding our breath for a good resolution because their district manager does little more than rationalize and justify whatever they did and makes no attempt to satisfy the customer. Please, please do not use Troy Granite for your needs; I have no idea how they stay in business.... Jack and Tatjana read more

After incorrectly installing our countertops not once but twice I was more than happy to see this company leave. In addition to the installation errors (regarding fit), our sink and two cabinets were damaged in the process and the workspace was never vacuumed or swept after each visit. Dirt and debris extended to our hallways and powder room which caused damage to our floors from their shoes on the granite chips. Our recommendations for homeowners would be to insist in a master installer, insist on shoe protection, and insist on cleanliness. My husband and I mistakenly assumed all of the above were standard. Home improvement projects come with assumed setbacks and frustrations, but to feel as if you and your personal property have not been treated with professionalism and respect? Unacceptable. read more

The worst customer service I've ever encountered. We had our full granite counter tops installed and paid thousands. Within 60 days the faucet that Troy supplied us as part of the "package deal" failed . We were without use of our kitchen sink for a full week, after many calls to Troy, our salesman and the "manager", they would not help us. We had to hire our own plumber ( an additional $260) to install the new faucet. They basically said "too bad. Beware!! They are abrasive, rude and really don't care once they have your money!! read more

When we first ordered our Kitchen counters from Troy Granite we were pleased. It was nice to be able to pick out exactly the piece of Granite we wanted and they even let us define how the individual granite pieces would be cut since the granite we chose was quite varied in its colors. Most everything about the price and the delivery was good except that one of the four pieces that was delivered was unacceptable because the granite finish was very pitted and not smooth. Even though they went back and cut a new piece, the lack of quality control was surprising and we had to settle for a new "cut' which was a "second" choice. However, our biggest disappointment came a few years later. The Kitchen sink that they had installed, separated and dropped down after being filled with water. We never abused the sink and found it odd that it would fall. Troy charged us $150 to come out and repair the sink. What's more disturbing was that we found out that this had happened several times recently and they had to change their method of installing sinks; i.e. they installed it wrong in the first place and still charged me $150 to fix it. We twice asked for the owner to call us about the situation, but he never did. VERY DISSAPOINTED! read more