Both Laura and her husband Andy have made our buying experience a joy. Our first purchase was 5…read moreyears ago...they helped my now husband and I to special design my wedding ring. I had an image and they fulfilled our wishes. I love my wedding ring and have received many compliments. We've bought several pieces of jewelry since and they are all special. We highly recommend them as a personal jeweler. Janine & Tom Gross

I had lost the center stone to my engagement ring - a true heartbreak as I (unfortunately) did not…read morehave it insured and it was not a common cut. I was lucky it has lasted 8 years with no issues, but alas, this happened. I asked for recommendations on a local jeweler and Laura's name came up a few times, as well as being incredibly conveniently located (5 minutes from home!). I called for an appointment and scheduling was easy. For my appointment, I came in and was greeted warmly, and then she got to work. I was BLOWN AWAY by her expertise, as well as her catching 2 smaller diamonds on my band and halo missing. I had planned on "shopping around" and getting quotes, but after just 5 minutes, I knew there was no way I would find anything better. Due to the cut of my diamond, she needed to get some different sizes in and I knew this would take some time. When the first batch wasn't right, she had new ones overnighted so I wouldn't have to wait longer. The second batch was beautiful, and I even upgraded my center diamond. Off it was whisked to get fixed and when I got the call it was ready, I wasted absolutely NO TIME getting to the store to pick it up. Upon pickup, I felt like I had just gotten engaged all over again. I could not stop staring at it, and needed my husband to drive home so I could continue staring at it in the sun. It was beautiful work, and I was so pleased with the results. I found that the pricing to replace my diamonds and get my ring fixed was very reasonable compared to my research online, as well as the timeline to have everything taken care of. The personal touch was absolutely wonderful, and meeting the family was a huge plus, too! Highly recommend!!

What an amazing jeweler! I needed my mom's engagement ring resized so I could wear it again. I was…read moreworried that the band was too thin from over 50 years of wear and tear. They assured me it would be good as new! They were right! I am over the moon with how beautiful it turned out! Thank you for taking such good care of my most precious sentimental piece I own!!

Some time ago we brought our $10,000 + Piaget watch to Timothy Grant Jewelry in Lake Zurich, IL for…read morea simple battery replacement. Although we did not know it at the time, the person who helped us broke two of the four screws that hold the back of the watch on. The person then handed us a small plastic bag containing the parts that used to be the watch. She said we would have to send the watch somewhere to be fixed. We then wrote a review of the incident on Yelp. A representative of Timothy Grant Jewelry called and asked us to bring back the bag of watch parts for repair. We came back with the bag and Timothy Grant Jewelry "repaired" the watch and asked us to take down the Yelp review, which we did. We paid for the new battery and left the establishment. This month the watch needed a new battery. We took the watch to a reputable jeweler. When he opened the watch to replace the battery, he told us that 2 of the 4 screws that hold the back to the watch are broken and the heads of the screws were glued in to present the appearance that the watch is whole. We then attempted to communicate with Timothy Grant Jewelry to resolve our issue. There has to date been no response from Timothy Grant Jewelry. We have had three negative experiences, first he broke the screws that held our watch together and handed us a bag of parts that used to be our watch, second he claimed he fixed the watch but fooled us with a fake repair by gluing the heads of screws to the watch, third he would to respond to us in any way to resolve the issue.

I started using Timothy Grant Jewelry to change watch batteries. They are honest, offer a unique…read moreselection of products and are now my jewelers of choice for purchases as well as repair services. The prices run from 'wow, that's really a great price' to expensive-but you're buying top quality products. I highly recommend them.

unimpressed with the slow customer service. I left a Corum Dovers watch with them for 9 weeks for a…read morereplacement strap. Nothing happened- no communication and no call. Within a week of retrieving the watch I found the correct strap direct from Corum in NYC. Incompetence?

Best jewelry repair shop in Algonquin-- quite possibly the best in the suburbs! If you have pieces…read morein need of fine detail work or just simple cleanings, this is the place to go.

went to purchase earrings for my wife that matched our wedding bands. 12/16/24. They didn't have…read morein stock, but ordered them online with the promise that I would get them before Christmas. Never got them. 12/26/24 I spent hours trying to reach customer service to no avail. I filed a claim on their website. 1/10/24 they sent an email telling me I would get a refund within 5-7 days. Its is now 1/24/25 and still no refund. They never contacted me with an explanation, apologies, options, or any resolution. I called the store on 12/26/24 and they told me I was on my own because it was an online purchase - even though they did it while I was in the store. NEVER AGAIN.

Went back here after a quality experience my first time coming in a few months ago, and again,…read moreCraig exceeded my expectations, worked within my borderline inappropriately quick timeline, and provided a 10 outta 10 customer experience. Craig didn't ask for a review but since he loved my dog so much, provided legit customer service, and in addition was fun to talk to, I didn't have a choice to follow up w/ my previous review. 5 stars, period.

Great service great repair price very friendly and knows what they are doing. Will definitely returnread more

This jewelry store is magnificent! From the staff, all of them, to their merchandise…read more I couldn't be happier with this store. Every piece in the store is absolutely beautiful and unique. The staff treats you as family, they are wonderful. The honesty and integrity they exhibit means the most to me. I can't say enough good about this store. I highly recommend it!

My now fiance and I used this jeweler when engagement ring shopping. Peter took the time to have a…read morefull consultation with us, explaining the in's and out's of every detail which was super helpful in narrowing down what I liked. I could not be more in love with my marquis ring. Peter also did a fantastic job on the band, nailing exactly what I was envisioning in my head. I look forward to continue using this as my primary jeweler and recommend to anybody in the area!

I'm a huge clutz, and I stepped on a couple of my rings, practically flattening them. I was…read moredistraught, but decided to see if I could get them fixed. They were very honest with me about the risks of trying to fix one of the rings, which is just a cheap souvenir with more sentimental value than actual dollar value,l, but said they'd try if I wanted them to. Well I jist pi ked it up and it looks GREAT! Super happy, and would definitely recommend.

My mother has been coming here for years, to purchase, clean jewelry and repair. Never any issues,…read morethey are so friendly. So many gorgeous pieces they offer. Clean and highly recommend them.