First time working with Bob's. The experience was pleasant and seamless. Excellent communication and a great offer on my watch. Funds arrived quickly. Definitely recommend! read more

This was my 3rd time selling a watch to Bob's. The price they offered me for a used Rolex was reasonable. I packaged the watch and they sent me an overnight, prepaid, FedEx shipping label. They received the watch the next day and made a final offer that was $100 below the initial estimate (due to the watch needing a polish). I said ok and sent them wire instructions. Funds were wired to me within 2 business days. No drama! I worked with Marissa and she was extremely responsive and professional. read more

I received my GMT Master II watch. It is in pristine condition as shown on Bob's website. The sales process was seamless and quick. Love the watch. The whole process was a really good experience. read more

Prompt and courteous service, Robinson Phan was professional and informative on the process for selling my timeiece. Great experience dealing with Bob's Watches. Thank you read more

I'll give them 2 stars as I was eventually able to sell my Rolex and got a price that I feel is acceptable. However, the entire process was painful and I felt misled at every turn. For a while, I came to believe that they would not pay me or return my watch. I asked at least 5 times in a week for them to return my watch and they didn't - just called me the next day and tried to convince me that their low-ball offer was competitive. Avoid this outfit!! read more

This was one of the most seamless transactions ever when selling a watch. I completed the form on their website and was contacted the following day by Ramsey. After taking my watch's information, Ramsey provided me with a quote and sent me a shipping label. I received an email from him the next day advising he had received the watch and would be calling me before the end of the day to discuss their findings after examining the watch. As promised, Ramsey called me before close of business and advised he would be honoring the full offer. I received payment within 2 business days. Easy peasy! Would recommend! read more

Laura Cohen of Bob's Watches was wonderful to work with! In my process of retiring to Costa Rica, I wanted to sell my aged Rolex watch. My Tico (native Costa Rican) friends told me not to wear it there, so I figured "Why keep it?". I looked at a handfull of Online Rolex buyers, but Bob's Watches has the best online process, was the quickest, and best offer for my used Rolex. Laura Cohen responded to my online request and guided me effortlessly through the process. Bob's Watches did an initial review of my uploaded pictures and stated watch history. They gave me generous estimated value, then emailed me a pre-paid FedEx lable for me to send them my watch. Laura emailed me the instant my watch arrived at Bob's. She kept me updated throughout the process so I never questioned the custody of my watch. Upon inspection of my actual watch, Bob's technicians found issues which I was aware of. Laura called me most apologetically with the findings and an updated pay out amount. She explained each issue with care and compassion. She did not overstate any of the issues with my watch. Laura was still able to make me an adjusted offer that I still felt was generous, more than fair, and constituted a Win/Win. Based on my experience with Laura Cohen, and everyone at Bob's Watches, I recommend them heartily and recommend them to any liquidating their luxury time pieces. read more

Bob's Watches - Daddy & Bruce's last snowmo' ride before moving to Costa Rica. - Watches Near Me - Newport Beach, California

Awesome experience - watch is beautiful - flawless condition. I have small wrists so the 36mm is a perfect fit. Easy link clasp adjustment works well. Is a good complement to my 16610 Submariner. Harrison was great to work with as was Kayla when I had a question. Highly recommend Bob's for selection, service and customer centric staff. read more

Had a wonderful experience trading-in and buying watches at Bob's Watches. Ludo, in particular, was fantastic. I felt well taken care of and he was so professional and responsive with his communications. I've always had good experiences with Bob's Watches, and I highly recommend them if you're in the market for buying or selling your luxury watches. read more

Their offer is looking like a pawn shop offer . No negotiation and no explanation about why their offer is so low. Good luck selling your Rolex to them. read more

A great experience. Watch is perfect, everything was just as described. Harrison was very helpful.

I had a great experience purchasing through Bob's Watches. Christian was very helpful both pre and post sale. I could not be happier with the transaction. If you are in the market for a specific model of Rolex, call Bob's and ask for Christian. You can be assured of prompt service and excellent communication from start to finish! read more

Purchased many watches from Bob's over the years, and actually just sold one on my watches to them as well. The watches I purchased were as advertised and in great condition and good values, and selling the one watch was a simple and straightforward transaction. For whatever it's worth, I'd highly recommend them! read more

I've been shopping for a gold Rolex watch for a while, wanted a vintage Rolex for my husband. Went to several watch stores near me, they where all over priced. So I decided to take a chance a Bobs watches. They have a high selection. I spoke with Freddie at extension 114, He was a pleasure to deal with, was patient with all my questions and concerns about buying a gold Rolex from another state and having it shipped to New York. The watch came the next day by 11:30, couldn't be any happier, any wait to surprise my husband. read more

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First purchase with Bobs watches and everything went smoothly. Christian stark was very informative and super helpful. We had some issues with our bank but Christian was very patient and stayed after close to finish the transaction. read more

Harrison was amazing! Answered every question immediately. Watch was shipped next day and is in perfect condition! Will never shop anywhere else! read more

I recently sold my using Bob's Watches. I am a repeat client and I would highly recommend their service. They had the best offer by far! Rob Phan, my Purchasing Associate, really made the process smooth and easy. I highly recommend them. read more

I was interested in selling my Rolex which was not in great working order. After working with Harrison he clearly explained what the necessary work needed to be done and also a price if I was interested in selling. I was. The transaction was easy and quick. The funds were wired to my account and I am very happy. Harrison was very responsive and transparent. would recommend working with him read more

I've purchased two watches from Bob's over the past several years. The service is professional and excellent. In both cases, the watches arrived in exactly the condition expected. Harrison Goldberg deserves acknowledgement for his timely response and follow up to questions. I recommend this company. read more

The communication was excellent with my associate, the responses were very quick. Any question I had they were available to answer. They really made the process of purchasing the watch and receiving it seamless and efficient, I would highly recommend. read more

Great experience with Harrison! Fast and safe experience selling my Rolex to them. Very responsive to all my questions and concerns.

I am so pleased with my purchase from Bob's Watches and the amazing assistance I received from Christian Stark. Christian did a fantastic job!!!!! As stated on their website regarding the watch description, it is in fact in Excellent Condition!!!! I couldn't be happier with my purchase! Thank you so much Bob's Watches and Christian!! read more

The entire process took less than 48 hrs from getting a quote for my watch and getting the wire. Harrison Goldberg did a great job and I'm happy with everything. This was my first experience with Bob's but I don't think my last. Thank you. Harrison read more

I received excellent service when I sold my vintage Rolex Submariner watch to Bob's Watches. I emailed photos of the watch and then described the watch history to the Director of Vintage. He made a preliminary offer of a price range subject to inspection. I accepted and received a pre-paid shipping package. Once the watch was received and inspected, I was given the final price, which I accepted. Payment was wired to my checking account. I would definitely consider Bob's Watches for repeat business. read more

Ordered used Omega. Watch was delivered. It appeared almost new however, crown winding was difficult and laborious and crown for gas relief valve at 10 o'clock case location completely came of the case!! I was shocked as had wired $4658.00 for this thing!! Returned it at my expense, $180.00 ship & insurance. Communication on funds return was matter of fact and stated would need inspection prior. Funds returned w/o any further messages minus my shipping return costs. My advice, luxury watches are horse-shit and far from worth the cash paid, period. Buy a nice Seiko, Timex, Citizen, or Waltham for pennies on the dollar versus these overpriced watches! read more

I enjoyed my experience with Bryant. He was very kind and helpful. However when I brought my watch to the business my experience changed. I had already told them when I was arriving. When I got there I tried opening the door and it was locked. Stood there for a while before someone opened the door. I told them who I was and they let me in. I had to confirm who I was seeing because apparently they are confused who supposed to help me. I understand the worries about safety but they didn't make me feel welcome. After speaking with Bryant, he said it's be 30-45 minutes. I asked if they have a restroom I could use, I was told no. There's a Starbucks down the street. Cool, no problem. I would think a business who expects you'll wait for 45 minutes might have a restroom. Again, no problem. After waiting 45 + minutes they gave me an " offer". Originally they said $1,600. He offered me $500. Less than 60% of the original offer. I was told it's because of the condition of my watch band and the placement of the engraving on the watch. I sent very clear pictures of both of these things before going to the store. All of a sudden the placement of the engraving has brought the value down and the watch band isn't acceptable. These "issues" were very clear in the pictures I sent. Also, I was told it was because the initial estimate was done 5 months ago. I continued to receive "an offer " up until the day before I went there. It felt like gaslighting and was a total waste of my time. They wanted me to ship my watch and this is why I didn't do it. Completely a bait and switch. Seller's beware unless you're not worried about wasting your time. read more

I have worked with Authorized Dealers before but working with Robinson Phan far surpassed my expectations; speedy responses, thoughtful suggestions, and very courteous. Loved it, and will absolutely work with Bobs Watches again. read more

Cautionary Experience - Proceed Carefully if There's a Problem I don't write negative reviews lightly. I always try to support businesses and appreciate the work they put into building their reputation. However, I also believe in helping future buyers make informed decisions--and in this case, I would have appreciated hearing from someone who went through what I did. I purchased an Omega watch from Bob's, which was advertised as being in "excellent, like new" condition. The transaction and delivery went smoothly, and the watch arrived with the box and papers, just as advertised. I bought it in anticipation of an international trip and specifically chose it for its multi-time zone functionality. Shortly after wearing the watch, I noticed the second time zone feature wasn't working correctly. When I contacted Bob's, I was told it couldn't be broken, because the hands were linked and operated from a single mechanism. However, I knew what I saw . And so I took the watch to Feldmar, a reputable watch service center in Los Angeles. They bench-tested it and it came back failed. Feldmar offered to send the watch to Omega under warranty-for repair, as it When I relayed this to Bob's, they insisted that I should've returned the watch to them for service, saying their in-house technicians were trained on Omega and even better than the factory's omega technicians I asked if opening the watch would void the Omega warranty--they said it wouldn't, I'm bitching. I didn't think he was correct and that if he believe so I was gonna write a review and mention his words Word for Word, where he said that opening the back of the watch through the technicians would not invalidate the warranty. He immediately changed his tone and said he was sorry for saying that. when I said that could've been a critical error, he said I already said I was sorry so let's not bring it up again. I wanted to be sure that I was right so I double-checked with Feldmar, they confirmed that if anyone besides Omega opened the case, the warranty would be voided. Bob's had to have known that for whatever reason decided to just give you a line that was simply untrue and deceitful Luckily I went with the manufacturer and was without the watch for over three months, while it was out for repair. In my follow-up conversations with Bob's, I received multiple contradictory responses. Initially, they claimed the watch had not been tested before shipment. Now they claim they test every watch so it couldn't have been broken . When I brought up what Feldmar said about the defect being present before any use, At one point, they told me they had no responsibility because they didn't intentionally send me a bad watch, that made no sense in fact what he's saying is it's a crapshoot to buy a watch for them as if anything fails. They have no responsibility because I didn't do it intentionally it's nonsensical they also said that they had no responsibility because I didn't report the issue within seven days--an unrealistic expectation for a defect like this. Eventually, they offered me $200 toward a future purchase. While I appreciated the gesture, it felt inadequate given that the defect rendered the main feature I purchased the watch for unusable, and it required factory repair. Feldmar told me that if they had sold a watch with that kind of defect, they would've discounted it significantly more, around 40%. In the end, it wasn't about the money--it was the feeling that no matter how legitimate my concerns were, the company's focus was on deflecting responsibility, rather than resolving the issue in a fair and transparent way. My advice: if you buy a watch from Bob's and it works perfectly, you'll probably have a good experience. But if there's a problem, be prepared for a very different kind of interaction, and duck read more

i have purchased two watches and both were amazing. Had a question on one and it was answered quickly with additional photos sent. Shipping is fast and very happy with both watches. read more

Sold my old Rolex to them. They sent me an overnight FedEx shipping label and they received my watch the next day. The day after, I had their final offer which was below what they originally offered, but the watch did need some extensive work (which I had figured on). They wired me the funds within two days. I worked with Ron and he was very forthright, professional and honest in dealing with me. read more

I would recommend Bob's Watches to anyone seeking to sell your valued timepiece and receive a fair offer. Their purchasing agent Robinson Phan was very professional and provided the needed feedback to feel satisfied that I was getting a fair price for my watch. Walter C. read more

I had an appointment to buy/sell a watch with a very pleasant young man name Robinson Phan, his service was excellent. You feel very welcome in the store. I think Bob's Watches have the best service that I have experienced.. Better than DAVIDSW, Ocwatchguy, Crownandcaliber. I been to all those stores read more

Bob's Watches - Watches Near Me - Newport Beach, California

I sold my Rolex last week to Bob's Watches and the process could not have been easier. Marissa, my contact, reached out to me and explained the process, how they would send me an insured shipping label and all I would have to do was pack my watch and have a carrier ship it to them, in my case it was Fed-EX. They gave me a rough estimate beforehand based on some photos I had sent them. Within 24 hours they had received my watch and the next morning I had an offer, which was exactly how much I felt my watch was worth. Within another 24 hours, I had the money deposited into my checking account. I would not hesitate to recommend them for either buying or selling a fine timepiece. read more

Had an awesome experience purchasing from Bobs Watches. I've been browsing their inventory for a few weeks looking for my first luxury watch. I found a piece that I liked and was ready to pull the trigger. I thought I'd sleep on it the next morning I woke up to review their inventory and I found a different piece that really caught my eye. I tried to place the order online several times but was unsuccessful. I sent a message into the online support team which stated they would get back to me within an hour or two they got back to me within five minutes.. the issue unfortunately was not resolved when I tried to purchase online so I called to speak to a representative. I spoke with Shane Nassirian. He was really helpful over the phone and helped me with my purchase. My watch arrived within two days of ordering and its beautiful timepiece I would recommend Bob's watches to anyone looking for a watch. read more

Bob's Watches - Rolex DateJust - Watches Near Me - Newport Beach, California

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I have purchased several luxury timepieces from Bob's Watches. But my last purchase of my 2022 Rolex Submariner 126610ln was an absolute pleasure. Had an issues with the one sent to me and even post the exchange period, they went above and beyond to make sure I got the watch I paid for. Because of unfortunate circumstances on both sides, Sean Ryan did everything in his power to get me a replacement sent out and made sure my experience was one to remember. I highly recommend buying from Bob's Watches as they for sure are about taking care of their customers. Thanks! read more

Bob's Watches - Watches Near Me - Newport Beach, California

I will admit, I was a bit nervous purchasing a Rolex (Day/Date Presidential White Gold) online - but I had a FANTASTIC experience with Bob's Watches. Excellent communication. A wide and really impressive selection of watches. A very smooth purchase and delivery experience. Kayla (the representative who assisted me with the purchase) was excellent and provided great communication and customer service. My watch arrived by overnight delivery (FedEx) and was in beautiful condition (and even set and running without need for adjustment - a perk of overnight shipping I guess!) I'm very satisfied with this experience and I'm glad that even though I live and work a few steps away from the NYC "Diamond District" I bought my Rolex from Bob's Watches in California! I love my watch and although this was my FIRST time shopping at Bob's - you can be sure it won't be my last. Highly recommend! read more

Bob's Watches - My new watch! Thanks to Bob's! - Watches Near Me - Newport Beach, California

Rob was professional and a honest guy. I will work with him and his company again. They were quick to answer all my questions and concerns .

Many many thanks to Bobs Watches and to Ryan L. !!! Outstanding job getting me the best price possible for my Rolex. Could not get to fed ex and Ryan L. had them pick it up at my home. Next day gave me my final offer and I asked for a few bucks more and he came through !! ACH transfer in 48 hours thank you again !! Bobs has a great staff, of top pros, very fair and honest, they pay the best prices on used watches, very highly recommended !! Seamless and excellent transaction !! Thank you Bobs and major kudos to Ryan L. read more

Bob's Watches - Watches Near Me - Newport Beach, California

Bought the watch that I wanted and it was in excellent condition. A great 3rd time experience throughout and I love the watch, gmt root beer. Christian Stark, provided excellent service, which I really appreciated. Thank you, Christian! read more

Mariisa was very helpful, professional, and knowledgeable This was my second Rolex purchase from Bob's Watches. Great follow up throughout the process read more