Body Werkes does shoddy work and has no interest in making it right. I brought my Jeep in for a relatively minor repair to the right rear corner. Carlton told me they would be installing a "brand new taillight" to replace the one that was damaged in the accident, in addition to the sheet metal repair. I thought they did a decent job on the body work in general. However, instead of installing a new taillight, they put on a piece of broken garbage that they must have found in a junkyard trash bin. I told Carlton that this was unacceptable, and he assured me that he'd replace it. I repeatedly called and texted him over the next five weeks, and his answer was always the same: a new part had been ordered but it was defective, and he would notify me when a replacement arrived. After the third time he told me this, it was obvious it was just B.S. and he was making no effort whatsoever to find the part. I eventually ordered the taillight myself through Amazon, which cost only about $35, arrived the next day, and I installed in about five minutes. I am somewhat perplexed why Carlton was willing to risk losing a customer over an issue that he could have corrected very easily and inexpensively. I actually used Body Werkes on one occasion previously, and was satisfied that time. But after this episode, I'm never going back to them again. read more

Carlton, owner of Body Werkes, is a deceitful, rude, and absolutely horrible person to work with! "47 years in business" and no clue how to treat customers with respect and do an honest job! If you want your vehicle done correctly and in a timely manner, DO NOT GO TO HIS SHOP!!! I hit a small deer on September 14th and filed a claim with my insurance company, then decided to go to Body Werkes for repairs because his shop was recommended to me by Augustine Automotive who is one of the most reputable shops in Beavercreek, per Google reviews, and is close to home. Carlton painted himself as someone who loves to help people and does honest work, and told me my vehicle could be done in 1-2 weeks if I brought it to him for repairs. I didn't have rental car coverage through insurance and told him my other vehicle is not very reliable and needed a new tire and windshield wipers. He told me to bring him the car and he would get it taken care of for us. He quoted me $100 for repairs. Then he claimed I had a busted rim and needed a new one. I never noticed this damage when taking off the tire so I asked him how it was busted. No response. He took it upon himself to do an oil change that I didn't ask for as well. He then said I didn't have to pay him until my Traverse was done, and that he could likely roll the cost of my car repairs into the cost of the Traverse to make things easier on us. Instead, he made them a living nightmare! He kept telling me my vehicle would be ready at a certain date but when the date arrived, he pushed it back another week. He did not keep in contact with me about any updates and I had to keep calling him. He spoke down to me and even yelled at me over the phone on a couple occasions and loves to interrupt and not let you speak, belittling you and claiming he is doing all he can to help, when really he is robbing you blind, or in this case, the insurance company. He cuts corners to line his pockets, makes false promises, falls through on deadlines, and yells at you when you call him out on his dishonesty and lack of communication! He started doing repairs on my vehicle without my signed consent, left me out of the loop of any new damages found and took it upon himself to bill the insurance for even more repairs/parts without my consent, and told me on 10-13-2022 I would have my vehicle back by 10-21-2022. He notified me via text on 10-19-2022 that he was still waiting on my grill to come in (3 weeks later) and that my vehicle won't be done until mid-next week... 3rd time he has failed to deliver my vehicle as quoted. On 10-05-2022 I told him I wanted to come get my vehicle and go elsewhere but he refused and said my vehicle was already disassembled and couldn't be driven and that parts were already ordered. I was stuck and had no choice but to let him do the repairs even though I never signed anything giving him permission to do them. I contacted my insurance company today, 10-21-2022, and found out from the rep that Carlton not only submitted another supplement claim on 10-19-2022 for damages he found and never discussed with me, but then on the SAME DAY and within MINUTES of that request, he called back into the insurance company and told them the work was done and the vehicle was delivered to me on 10-19-2022! THAT WAS A LIE AND HE STILL HAS MY VEHICLE!!!!! I called him out on this and he spoke down to me yet again and yelled at me and said he never told them that my vehicle was done and tried to treat me like I was stupid and asked why he would say that when he submitted a request for an additional supplement!! I told him I'm not him and can't tell him why he lied but my insurance company has no reason to lie about this to me however, he does because with him saying I have my vehicle, he was able to submit that additional supplement and have a payment sent directly to him without my name on it as well since according to the insurance company the work was completed and the vehicle was in my possession, which is a LIE!!! He told my insurance rep that he was canceling the parts he ordered for my car to complete the work and wasn't touching anything else on it. He never said one word to me about this, so I sent him a text asking if that was true and that I'd get my vehicle and take it elsewhere to do the repairs and asked if my vehicle was drivable. He sent me a text with a picture of my vehicle missing it's front end in response!!!! He ignored my request for a detailed invoice showing what parts he used and what work was done, I still have nothing from his shop!! He then said in order to have my vehicle back, I have to pay him around $8,500 in cash or certified check for the work he has done, despite the claim estimate from insurance being $7000 and his additional supplement he snuck in for $454! So somehow he magically came up with an extra $1000-$1500 and is holding my vehicle for ransom until I pay him for work I never signed off on and never received an invoice for!! AVOID THIS SHOP!!! read more

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Average work quality. The price we were charged was close to 20% greater than quoted. However, the biggest complaint was that it took two MONTHS to complete, given we were quoted two WEEKS. read more

AVOID BODYWERKES! We took our 2004 Nissan Quest to Body Werkes II because the coat hanger handles inside were dripping water after a good rain. Our car has 4 moonroofs and a sunroof. $800 dollars later, it still leaks. Carlson of BodyWerkes II told us that the moon roof linings were all rusted out and that it all needed replaced, to the tune of $800. It took a week to finish the work. The next day, we took the van from Dayton to east of Columbus, at least a 2 hours drive... and our ceiling console above the kids' heads was letting out a high-pitched SQUEAK SQUEAK the whole way there, like a cricket with a megaphone. They had replaced the ceiling console incorrectly. Imagine 2 hours of that. Yeah. We took the van back in and they fixed the squeaking in just a few minutes. Okay, we'll give them the benefit of the doubt, mistakes happen and it was a quick fix. Two weeks later, we are going to Cedar Point... a 4 hour drive from Dayton. The coat hanger handle starts leaking on my daughter, and did for hours. $800 later and the car is still leaking?? I called Body Werkes II and left a message that Thursday. I left another one on Friday. No one called me back. The next week, I finally get someone on the phone. It's Carlson, the man in charge of the shop. Carlson is rude, folks. He talks down to me the entire phone call. I told him that we paid him $800 to fix a leak in our van, and it's still leaking, and leaking all over my daughter on a long trip. He said I can't expect to take a van in to get it fixed, and then months later, ask for free service. Buddy, this was TWO WEEKS ago, and it took a WEEK to get a hold of you! And it's the same leak same spot. He tried every trick to slip out of his responsibilities. He treated me like I had no business asking him to do what I had paid him to do. He finally told me that the glass had a warranty on it, and if it was the glass, then the glass company would replace it. If it was something else, then they would charge us for it. I told him I didn't even know if it was the glass, and he sure wasn't going to charge me for anything! If I'm taking my van in for the SAME PROBLEM, then you did NOT FIX IT. He said it probably wasn't the glass leaking. Well then why did you charge me $800 to fix the glass if that wasn't the cause in the first place?? He was EXTREMELY RUDE to me over the phone. I do not let people push me around, and this guy really thought he could yell at me. I mean yell. I couldn't believe that the man who runs this shop would be so rude to a customer... especially since this would be the THIRD TIME we would have to take the van back in. He cut me off, wouldn't let me speak, and was your stereotypical chauvinistic mechanic. Carlson needs some serious training in social skills. As a manager myself, I would never speak to a customer in that manner. We decided to take the van back in to Body Werkes II because at least the glass company would give us new windows if that was the case, which didn't have anything to do with Carlson's shop. My husband is in the National Guard and was getting deployed in the next 2 days, so we had to do something fast. Another place wouldn't have our glass under warranty, so we didn't have a choice. My husband took it in. Carlson now says it wasn't the glass at all, it was tubes from the sunroof that needed cleaning out. How nice that he could clean them out FOR $350. Are you kidding me?? I gave this guy $800 to fix a leak in my van. It was up to him to diagnose and fix the problem... so he misdiagnoses it, charges me $800, then wants another $350 to fix what he NOW says is the problem?? No, my husband told him to put it back together and we'd take our business elsewhere. Carlson then proceeds to ARGUE with my husband, acting like he's NOT going to put it back together, and that it would be MUCH more convenient for us to pay him $350 first! My husband finally talks this guy into putting our van back together. At this point, our family is stressed with his deployment, and he didn't want to have Carlson and his bad attitude in our lives anymore. So, now, my husband is gone on deployment and I'm driving the kids home today. A very high pitched, familiar, SQUEAK SQUEAK starts to set in on the van. They didn't replace the ceiling console correctly. Again. I researched it, went out there with a wrench, detached it, and found that they had broken the plastic hole that a screw goes into to attach it, and the piece of plastic was stuck above the console. I'm not even sure I fixed it. But I wouldn't send my worst enemy to Body Werkes II. Carlson is a low-down cheat that doesn't care how rude or deceitful he is to his customers. Avoid this body shop like the plague, because if they neglect to fix the problem, or even break your car in the process, they will not try to make it right. In fact, they'll just scream into the phone at you. Now, I'm posting reviews any where I can so that no one else has to deal with this! read more

I can't say enough great things about Body Werkes and Carlton! He was super friendly and very helpful. He was able to get my car in right away.. he dealt with the insurance company for me (they only wanted to pay for a used bumper and Carlton wanted to put a brand new one on my car) and in only three days I had my car back and it's more beautiful than ever! I HIGHLY RECOMMEND THIS PLACE! read more