6/17/21: This location needs help. First of all, they are ALWAYS out of chicken supremes. We come here all the time & they never have them. Outrageous. And today is the 2nd time I've gone here to get Bo'Berry biscuits and they've been RAW in the middle. I don't understand this. It's unacceptable & I don't recommend this location at all anymore. read more

See all

Waited in the drive thru for 14mins, the manager came outside after everyone waiting in line to tell us the system was down and that no one can order for 15-20mins, she then got in her car and left? We ended up leaving and going to McDonald's. read more

What is going on with Bojangles in general? Petersburg & now Hopewell. I put the one in Petersburg in "time out" for their on again/off again drive-thru shenanigans and then yesterday I went to the one in Hopewell only to have the WORST customer service I have ever had--the worst. I went through the drive-through as always had to repeat my order three times at the kiosk, sat in line went to the window had to repeat it three more times it was still wrong when she handed it to me and she got belligerent both at the kiosk and at the window because she decided I was gonna have a diet Pepsi even telling me that the diet Mountain Dew Was out of order so I had to take the diet Pepsi. Oh no, I did not and did not. That clerk --and her back up band (nodding their heads and snatching my bag back and forth only to finally add the missing breakfast sandwich only to shove through the window and tell me--"I told you it's already in there!" When I just watched one of you go back to the kitchen pass through and add it to the bag!!! I eat at Bojangles 3 to 5 times per week and both are several minutes from my house--no more. Hardee's for me!! (And weird that neither location EVER has a deal on the app!) Awful. read more

I used to eat here a lot when I lived in North Carolina. This time I returned to settle a discussion on whose biscuit was better; Popeye's or Bojangles. By far Bojangles has the better biscuit and the chickens not too bad. The sweet coleslaw was on point and the mashed potatoes were the typical powdered version with Brown gravy. Keep in mind it is fast food so nothing special. I do think Popeye's chicken is much better especially the way the batter crunches after fried. Plus popeye's are known for their sides; Red beans and rice all day long and even though the potatoes are powdered the gravy is next level. Side note Bojangles does make a really good Arnold Palmer (tea/lemonade). read more

Bojangles - Fast Food Near Me - Hopewell, Virginia

Totally inept and rude employees.. I have never received bad treatment until today. 11-03-24! Better get a manager in there to straighten up or they will probably go the way of Denny's and Shoneys.. Complete unorganized hot mess! Maybe read all reviews they are not good and get a general manager to start watching security cameras and see what employees are doing.. read more

Bojangles is as Bojangles does. Had a spicy chicken sandwich and a sweet tea. You can't really go wrong with these two items...Service was fast and pleasant. After going through the drive thru (since I had my dog with me) I did have to run inside to use the bathroom (did I mention I got the large sweet tea?!) and the floor was that greasy slick feeling that I'm sure some less abled bodied people might slip on. Bottom line: You can't go wrong at Bojangles for your fried chicken and biscuit cravings read more

Bojangles - Fast Food Near Me - Hopewell, Virginia

Very poor experience and I recommend the employees here get retrained. I've never had a cup that was 90% ice and my side of mashed potatoes was out after two regular spoons. I can't believe how long it took and how stingy they were with the portion. Also shutting off the lobby prevents you from going back and complaining. read more

I was really sad about the meal I got from this place tonight. I love Bojangles. I live close and they have the best hangover food. I ordered a chicken sandwich combo and a three piece meal for my friend. I asked for a sandwich and got a biscuit, which is fine because I like them both, but it tasted nuked. My friends biscuit was not fully cooked, had wet dough in the middle. Anyways, I guess you have to go here in the daytime for decent food. read more

Bojangles - Bojangles great sweet tea - Fast Food Near Me - Hopewell, Virginia

never had Bojangles before, in NY there isn't this chain of food. Once i tasted it I was hooked. I don't think I can look at Popeyes or KFC the same again. The tea, biscuits, chicken is nice and spicy. The portions are good. Overall very tasty food and a guilty repeat offender of the cheddar bo... read more

I went through the drive with my son thinking il give them a try. they were rude and acted as they couldn't hear me and then we drove up to window and then the manager came on her phone. she needs more training on how to be a manager I won't be going there ever again. read more

Was good when they opened, got worst with time. Last time I ordered a box of chicken got all thighs no one said a word have not been back since read more

All I know is...typically when you order an 8 piece chicken box you get of each piece. Recently I went through the drive through and ended up with 4 legs and 4 wings in my 8 piece box. That can't be normal. And the legs were really small. I wish I had taken a picture. Anyway, I was just disappointed for not getting the correct pieces. It tasted good but just not what you expect when you order an 8 piece box, right? read more

Just went through the line and sat at the menu board forever and we had to greet them. Took forever to order the food because the girl that we were ordering from was rude. Missed a fry out the bag then came inside to get the fry everyone rolled there eyes at me. Then came back out to the car to eat my boberry biscuit and there was 2 hairs on it. I was so feed up I left without going back to get a new one. read more

We had to stop at Bojangles in Hopewell, VA on our way to Richmond to fly home inn Utah. I had been looking forward to getting my Boberrys and introducing them to my husband. I wasn't disappointed and he loved them too! We actually ordered the cinnamon twists and the sweet potato pie as well to give equal opportunity to all the desserts. They were good but the Boberrys win hands down! Oh! We also had the smoked sausage, egg and cheese biscuits which were most awesome and the tots were surprisingly delicious!! What a treat and a great send off from Virginia! (I stowed 1/2 dozen Boberrys in my carry-on to take to my son-in-law in Vegas. He loves them too........ but 2 hours into the flight, I had to eat just one more!!) read more

See all

I stopped this location (drive-thru) 11/24 while traveling for the holidays. I should preference this by saying, this is the location I always stopped between Maryland and North Carolina for business as well as leisure. Once we opened our food, everything was as it had been prepared and leftover from the previous day. My sister got a cheese biscuit and the cheese was so hard and cold, she tossed it. I got the chicken biscuit and honestly I believe the chicken had just been removed from the refrigerator so I tossed that as well. The only thing salvageable were the fries and my Pepsi. I immediately called the number on the bottom of the receipt and file a complaint. I still have not heard a word from anybody. I decided to stopped on my way back to file a complaint with the management onsite. Boy, was that a mistake. I stopped by on 11/26 (Saturday) around 10:15 am and the manager was so nasty and disrespectful that I am making sure to tell everyone I know about this place. She acted as if I was trying to get something for free even though I presented her with the receipt. She looks at me and said, "so, what do you want'? "Well, I will replace the cheese biscuit and the chicken biscuit and that's it." She then laid the receipt down on the countertop and walked away. No apology, no nothing. She was so nasty that the gentleman behind me in line, apologized to me as well as the young cashier said, "I am sorry, ma'am." I told her it wasn't her fault. I ordered something and walked down to pick it up, only to find that she had put the two biscuits in a bag and placed the bag at the end of the counter. She still didn't say any more to me, she looked at one of the employees and said, "did you give her, her biscuits"? I am a mature businesswoman and in all of my years in conducting business or commerce, I have never be so disrespected. This manager needs more "white Glove" customer service training. At this point it is more about her lack of customer service and her nasty attitude than the little money I lost on a bad meal. I will never stop there again and will make sure everyone I know will skip it moving forward. read more

Bojangles - a receipt for a restaurant - Fast Food Near Me - Hopewell, Virginia

See all

Drive thu. Needs repairs or their headset needs work one the other.. arepeated our order 4 times and that's okay . Asked and confirmed at the window and was told yes that is it. Drove off. The orders were wrong and one of three drinks were correct. Also it might be nice instead of someone being on the phone constantly maybe get off it so someone could call in. In the positive side their is good read more

Dried out ham biscuits. Sweet tea tasted like crap. Service sucked. Was treated like crap. Customer service was awful. I will never come back to this Bojangles. read more

The young girl at the window was extremely rude even when answering questions about food. Left people on wait for the longest time and took forever to get our food. Simply the worst experience!!! One star is too much for this place! read more

Came out to Virginia to visit some family from Ohio. Saw Bonangles on a sign coming in. Asked my brother what he thought and he said order!! So I tried and their online ordering wasn't on. I called this location to see if they'd take an order as we were ordering a big family sized dinner amount of food. The lady on the phone sounded uninterested in what I had to say. I asked her if I could place an order for pick up over the phone as it was a large order. All she would tell me was that if they have it they'll do it. I asked if they "had it" and she asked me how many pieces. Told her 20PC 8 CHICKEN & 12 CHICKEN SUPREMES MEAL, she said again, "if we have it we'll pull it" I asked her again if she had enough to do the meal, she told me she couldn't do it unless we gave her 3-5 hours notice. I asked her if someone came in the drive through and ordered they couldn't do it? She straight said that's different. Needless to say I ran to the gas station and ordered Chester's chicken. read more

Doesn't look like much when you look at it, it's not. Slow service had me waiting 20 minutes for an order that was wrong. I watched several people get their order while I waited. Maybe the day shift is better but the night shift are a bunch of incompetent individuals. read more

she sucks she couldn't hear us and she didn't even give us biscuits and she toke 40.28 dollars for chiken and two mash potatoes and sweet tea ???? read more

If I could give this a -10 star I would. We arrived around 8:30pm and their speaker was very quiet. As my family ordered the guy taking our order just couldn't seem to get it. So thinking the speaker was broken we raised our voices in order to be heard. Then some girl came on the speaker with an attitude saying "you don't have to yell, we didn't want to take your order in the first place." We IMMEDIATELY left. DISGUSTING HUMANS. DISGUSTING SERVICE. How is this place still even open... read more

Well we stop here to pick up some chicken as we were running around town all day. My wife doesn't really care for the chicken here, but my granddaughter and myself love it. So we walk in and placed a order for 12 pieces of chicken. They hooked us up in no time, and we were on the road to the house. It didn't take long for us to work that chicken over even my wife had a piece. After we were done I think there was about 3 pieces left. This is about the best Bojangles I've been to but I will have to say they weren't busy when we arrived either. But the food was outstanding for fast food and my order was correct too. So I'll be back soon... read more

Bojangles - bo - Fast Food Near Me - Hopewell, Virginia

This business is very unprofessional and rude. Bad customer service every visit. Highly do not recommend this place for eating at all. New staff is very much needed. read more

The only reason I gave this rating is because I ordered a Cajun filet chicken Biscuit and had door dash deliver but for some reason these jokers don't know the difference between steak and chicken! Food is normally great but I want I ordered! read more

Horrible! I sat in the drive-thru for 16 minutes, with only two cars in front of me! Only to receive cold food?!?? The Cajun club is anything but spicy. My husband said he's had better chicken tenders from the dollar store. The fries might be good when warm, hard to tell when they're hard and cold. The server, slow... she has zero business running the drive-thru window... First and last time at Bojangles. read more

While I'm a big fan of Bojangles this isn't my favorite location. The service was Bo-Berry good. Meanwhile, this isn't a modern location although they do have two flat screen TVs. It's not in the greatest neighborhood, but serves a purpose in this area. You'll likely find a few parties of retired folks hanging out grabbing a bite. You'll find the same stuff on the menu here as with all Bojangles. There's not much to say about this location, unfortunately. read more

Bojangles - Fast Food Near Me - Hopewell, Virginia

Food tasted great and the staff was really nice and they treat you like you are at home

Bojangle's is, hands down, the worst fast food establishment I have ever had the misfortune of visiting. Let's start with the food. Bojangle's claims to be "famous" for its chicken and biscuits. Um...I think not. The chicken was rubbery, slimy, and over-spiced (probably to hide its awful flavor). The beans were liquid-y and tasteless. The fries were soggy and cold. The biscuits were the one bright spot in what was an otherwise dismal food experience, but for the love of God, stay away from the cheese biscuits. Apparently, "cheese biscuit," to the Bojangle's staff, consists of slapping a thick piece of curdled cheese between a stale halved biscuit. I lost my appetite just by looking at it. On to the customer service. The employees behind the counter were too busy yelling at each other to initially take our order. Once we were lucky enough to order our food, the woman behind the counter was cursory and rude. She would yell out each item to the rest of the staff as I was in the process of ordering it - in the process, cutting me off mid-sentence. Stay away from Bojangle's!! read more

I really like Bojangles. I had the steak biscuit. It was pretty darn good. My one complaint is that the woman who took my order seemed to lazy to speak. I could barely understand her and she was definitely speaking English. Not sure if it was an attitude I was getting or if she was just to lazy to speak or something... The food was good and the place was very clean however. The coffee is always good at any Bojangles read more

So SLOW!!!!! And after waiting your order isn't even right!!!! Worst location from VA to TX!!!!! They don't even deserve one star!!!!

This place has by far the worst service i would equal it to shity service at waffle house.... i was waiting in the drive thru for like 10 mins no cars were moving so i went inside. the TEENAGERS were lazy it was maybe 10 mins before 9 and they had no food and said they werent making anymore..... they close at 11 so theres no excuse. read more

Took 15 mins to get one combo and was told waiting on fries we hitch were cold when I got them

Love the biscuits, always handmade baked daily. I prefer the smoked sausage biscuit, it's like it's off the grill. Their famous chicken is always great, but the cleanliness of the location isn't that great, needs a little TLC. I always have it to go. read more

I love their Country Ham Biscuits. I haven't tried their chicken because when it comes to fried chicken in my opinion, no one beats the Colonel. I usually drive thru and have experienced fast and courteous service. read more

I usually come to Yelp to write praiseworthy reviews. Unfortunately, this is one case of the opposite. This Bojangles did *everything* wrong. I entered the drive-thru at 2:10 p.m. on a weekday ... not lunch hour by any stretch of the imagination. I chose the "3-Piece Dinner: Leg and 2 Thighs" and a large Diet Mountain Dew. Swinging around the corner of the building, I found three cars waiting at the window. I am not exaggerating when I say that it took nearly 15 minutes for those three cars to be served. (Note the other reviews here complaining about the wait time at this restaurant: dine-in or drive-thru; it doesn't seem to make a difference.) When I arrived at the window, the 20-something male cashier held his arm out for my cash ... no greeting, no nothing. He took the cash, made my change and thrust it out the window; again, no words of any kind. Then I waited. And waited. And waited some more. Finally out came my drink, again with no verbal acknowledgement, then my food. As the window closed I yelled a terse "Thank you!" at him, upon which he finally proved he was not mute, reopened the window and said, "Oh, thank you" as if he was doing me a favor. From arriving at the drive-thru to leaving with my order took about 20 minutes. It was a hot day so I drove a few blocks to a shady parking lot and opened my meal. There to greet me were not a leg and two thighs, but a leg, a wing and a breast. Uh, OK, whatever. I looked on my receipt and sure enough, I had paid for what I asked for. (I don't think there was any difference in price for what I received, but why do they bother specifying what you're going to receive on the menu board when you're just going to get whatever they throw in the box?) But my receipt showed something else: I'd been charged extra for "upsizing" my drink. I had not asked to "biggie size" my order, but I guess they decided I needed the upsized drink because it was a hot day. How nice of them to reach into my pocket without asking or telling me. I wonder how much extra they make each day from doing that to everyone who orders a large soda. By now I had spent too much of my time at their store and I was now several blocks away, and I didn't want to encounter even more hassle ... so I decided to eat the upsize fee and the chicken I didn't order. Then I found that my chicken was only lukewarm and I had to wrestle every bite of the dried-out breast down with gulps of my drink. Hey Bojangles, I'm on a fixed income and I'm not rolling in money. I decided to forego the McDonald's Dollar Menu and get some decent food today, at a total cost with tax of $9.09 ... that's quite a bit more than what I could've paid at some burger joint. The (wrong) product and the (absence of) service I received will make me think long and hard before sacrificing my scant money and my time at your establishment in the future. Shame, because your chicken has always been a favorite of mine. it's just not worth the hassle to wait forever to get it and then get it wrong, cold and overcharged ... and ignored. read more

This location begs you to ask only one question - Will I get my food or my social security check first?

Here on business. I hadn't had Bojangles in 10 years or so. I live in Seattle, WA and we don't have Bojangles. I was so excited to finally get some because I've loved it for forever. As I ordered my food, I noticed how dry the chicken looked as if it had been sitting there for hours. Why, I don't know, but I ordered the spicy chicken strips. The strips looked like four little Bit o chicken candies laying side by side. Girl got my drink wrong, and showed her on the ticket which she failed to read. Finally got all my food cause she was not in a hurry at all yelling to the back for fries. She got the fries and the scoop was too hot for her to load the fry holder so she waited while I waited for my food. Anyway, I finally got my food and bit into the strip. So hard! I took them back. I explained to the manager I couldn't eat them because they were not edible. She was very accommodating and said it would be four minutes for new ones. I ate my fries and waited. She brought some more out explaining that these should be much softer. Sure enough, they were. I bit into one and it was raw! Of course I took them back! I ended up eating the new ones she brought out. I felt so stupid but I wanted Bojangles! The whole time the manager is talking about how she should fire her employees in front of the customers. That place is a flop! Beware until they fix their situation. I've warned you! read more

I waited in line to order for quite sometime and once I got to the window to pay I was told to pull forward and my food would be out in two minutes. The cars behind me had to wait for their food as well. And they were served before I was. Someone who worked there came out and told me they forgot to put my food in. I was so furious. I finally got my food after waiting for at least 20 min. My order was wrong! I was so upset at this point I just left and didn't eat the food I was given. I won't be going back to this location. read more

Service is terrible! Took 20 minutes to get our food and they ran out of biscuits and ice tea! The manager as well as staff were complaining and arguing while we waited. This is NOT fast food! I would never recommend this place, not would I return! We have stopped at other locations in the past and we were never disappointed. This location was horrible and bathroom was disgusting!!! read more