Fast food places normally get back raps. Poor Customer service and poor food. I just want to say that fast food in the south taste better! I am so glad we dined inside. We had the opportunity to meet shift leader Timeka, my goodness she was so sweet and she gave us amazing customer service. You can really tell she leads with her heart, pouring herself to the patrons who come to Bojangles. read more

Bojangles - Dinning hall. - Southern Near Me - Yorktown, Virginia

I stopped here last night the customer service was awful. When ordering, you are speaking to an automated system. Which had more interaction with me than thee young girl with the headset running the register. (She was clueless and rude). I ordered 2 BBQ sandwiches and a two piece dark. I pulled around to the window the young girl is standing at the window with her back against the glass. She finally opens the window and I asked for my total. I then tell her, I wanted to take one of the sandwiches off. She relays it to the rude girl that I clearly saw putting the foil and bread on the counter, "she only wants one sandwich." She then instructed the girl at the window to close the window. I watched as the person preparing the food rolled her eyes and mouth explicit words. I was then directed to go park while I waited for my food. I should have told them never mind. I waited for my food for over 15 minutes. Just to get a cold and damn near meatless BBQ sandwich and the chicken that was hot, but breading was overly thick and the inside was raw. The window girl brought the food out and she has no customer service skills, no manner, nothing. Just awkward and rude. I looked in the bag, no condiments, no napkins, no receipt. I usually enjoy going here, but after last night with the rude service from the staff and the raw food, I'll pass!​ read more

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There's always something wrong here. Zero stars if I could. I was excited to move close to a bojangles since it's not something we have up North. Wishful thinking, this place stinks lol. When I first moved to this area, a friend was showing me around and literally said "she drives almost 30 mins away to a diff location b/c this one was horrible". She was NOT lying. This location is the BOTTOM of the barrel. I've come 30 mins after opening once on my way to the airport and had to wait almost 20 mins for my food. The food wasn't ready but the girls were sitting outside by the garbage talking... The staff is ALWAYS outside talking to their friends or smoking while talking to their friends. No, I didn't take pics because I don't like taking pics of other ppl without their knowledge. Once after church, we sat in line for over 30 mins... were they short staffed? No. The host said they just had a lot of orders. The last time I came here, they told me their only accepting cash and their machines are down. However, this isn't the first time that's happened. I'm not sure if they're saying this because they don't feel like working or what. This place is BOTTOM OF THE BARREL! read more

If I could leave a negative star rating, I would, although I don't believe there's enough negative stars for this place. By far the worst service I think I've ever experienced at any fast food restaurant. After the fourth time, they finally got the order right which was just a sausage and egg biscuit and a drink. How the heck do you screw that up four different times ! Not to mention, the staff is walking around looking like not one of them has a clue what is going on. This place is the exact opposite of fast food. I would take quality food over speed any day however this place doesn't have either one. read more

I have been here before and have always received great food and service. This time however I ordered chicken sandwiches with fries and a drink. Chicken was 2/3 normal size and warm. Fries were very old, dry, hard, and cool. Paid 19 and change with no receipt. I get it the fast food industry is dying and needs money, but for what we have to pay food should be first rate. The drive in was empty so they were able to deliver great food and service. read more

Really good fried chicken at an affordable price. Wish we had one closer to Williamsburg, VA.

The ordering process was smooth, DJ was truly exceptional he went above and beyond to ensure our satisfaction, my granddaughter and I ordered chicken tender meal was hit, the best biscuit, kudos to DJ and the entire team read more

Absolutely terrible food and experience. Very understaffed and lack of competence of those there for the most part. A long drI've through line so we went inside to order. We were 2nd in line. It took about 10 minutes for someone to come to the front to take orders and then at least 10+ minutes to get 2 sausage and cheese biscuits. By this time, there were7 people waiting for orders. Once we finally got the order, we did eat some of it but the biscuits had a very rancid odor- like some ingredient in the biscuit had gone bad. Hoping we do not get sick and will probably never eat Bojangles again. We are sad ans we do enjoy it on occasion. The front line worker was very apologetic about the wait and was doing her best to serve the customer. One more thing, it was 9 am on a Saturday morning and there were green beans in the front line - we can only assume they were left there from last nigh. Yuck read more

I visited this location as I had enjoyed Bojangles in the past. The people were friendly. Service was timely. It was a drive-thru visit, so I did not go inside. The food was hot and made right off. The problem came when I went to eat. The food had a flavor of old grease. It all had a flavor of just funk. I couldn't eat but one bite. I threw the rest away it was that awful. This location has recently been opened after lengthy closure. I had a curiosity of this location. I love chicken based food. I do believe that I will not be back to this location. I have been in this area for 10 years, and only been to this location twice. I may visit other Bojangles locations but not this one. read more

Used to like this location on George Washington Blvd, but I will never go to any bojangles location again. Ordered the 8 piece meal with sweet tea and bo rounds mac n cheese and coleslaw. I got unsweet tea, some dry up bo rounds that they said had to be cooked and no coleslaw, the biscuits had one soft spot in the middle, dry and hard as a rock. Had to wait for chicken to be cooked and that was dry and hard. I think the grease needs to be changed. I called back and the girl said you can come back up here but it was a 10 mile drive. She said I'll take your name and give you the sweet tea and coleslaw next time. I wish I could give this place a zero. They need new employees or shut it down. So incompetent and rude employees. Don't even want to give you a receipt. When a place won't give you a receipt there is some kind a stealing going on. Check it out!! read more

Horrible service...wrong order (again) and attitude at window. Wrong sandwich (I SPECIFICALLY asked for no Cole slaw, but there was cole slaw on sandwich) and a 6" hair in the sandwich... read more

Bojangles - Hair on top - Southern Near Me - Yorktown, Virginia

Twice this morning I asked for two large Bo rounds. Twice I got a large Bo rounds and a large fry. I asked for two sandwiches, one sausage biscuit and one biscuit with bacon and cheese. I only got one sandwich with the first set of bo rounds and fries I didn't ask for. The sandwiches were correct with the second set of bo rounds and fries I didn't ask for. The staff was frustrated because someone who sounds like a manager decided to call off and they were short staffed and overwhelmed with only a few cars in the drive thru. Everyone had to order then either park or come inside to get their order. Serious lack of management and accountability here. The profanity being used due to the frustration of the situation was wild. Praying this place makes some changes because the food is great and the staffs efforts were there but they can only do so much. read more

Pulled up and the drive through attendant said hold on a moment. I've now been sitting here for long enough that all the cars behind me already pulled off. My truck makes some noise too, so there is no way they don't hear it. It's almost as if they are waiting for me to pull off so as not to do business with me or other guest. What they don't know is I am petty and I will sit here till they take my order... This is near a busy intersection. I'm not sure what has happened but they have went MIA inside. " Hold on a moment? " or did you mean an " Eternity! ". I don't understand how locations like these stay open with there being a recession and limited patrons, why turn away the few you actually get? I bet the food is probably over cooked and cold as well. Or when I ask for what I want to order they will tell me to pull around front. I have been here long enough to have served 7 to 8 orders... how is this acceptable. I think I'll wait for them to say go ahead with your order and then pull off. I hope the branch manager reads this review. In fact look back at your cameras and not how long the person was sitting there. It's now 6:19pm. So to conclude this fun story finally she said go ahead with your order and I drove away then I can hear her saying out the window you didn't want to order? No I did want to order, but that was about 10 minutes ago when you told me to hold on a moment. read more

I have read many bad reviews of this place but I always enjoy my experience. I typically go inside for face to face when buying food from this place. I aleays find the staff friendly and helpful. If you go inside they usually, well at least for me offer to make me fresh chicken. When they do not, the food I am given tastes fresh anyway. They offer a military discount. I am not sure of the percent because they just give it to me when I show my ID. The place is always clean. It is rately busy. I do not eat here as often as I crave to. Oh. The fries are awesome. I love the seasoning they use. I also really like the dirty rice. read more

Bojangles - Southern Near Me - Yorktown, Virginia

Very slow service. My order has been incorrect every visit causing me to now check it before I leave the window. However, this was my last visit due to food tasting like it's been sitting out for awhile, fries were cold and hardly seasoned, no sweet tea and received supreme tenders when I ordered home style. read more

I went there today and the drive thru was closed, per usual. This has happened quite a lot here. The lady who I guess was the manager told me, she was rude about it. I was hesitant but went in anyways. The inside was very damaged. The cabinets were busted up and broken, it was dirty inside. The cashier was apologetic and polite, which is why I stayed. None of them wore hair nets, and gave dirty looks as well. I got my food and left for home only for my fries to be hard and stale. Unbelievable. This place needs some serious work. read more

This is the second time my boyfriend and I have went to this Bojangles. We have yet to order what we like. The first time we went we were told that they "were not serving breakfast" when the drive thru menu states "all day breakfast". The second time we pulled up to the drive thru hoping to have a better outcome than the first time we were told the ONLY thing they had was bone-in chicken. No sausage, no tenders, no biscuits. JUST BONE-IN CHICKEN. Not sure how this Bojangles is still operating. read more

I went to at 7:45 PM to get some fries, pulled up to the drive through and there was a sigh that said they were open from 11-8 No breakfast. As I waited for the worker to take my order they said over the intercom that they were closed. I wonder why they closed earlier than what was stated online and on their sign and that is what I am basing my review on. read more

This place is awful. How do you run out of chicken? What we were given was nasty. I'd give a zero if possible. We don't need to hear that employees are late either. read more

Probably the worst Bojangles I've been to. Staff was nice, but the food was not great. Fries were disgusting and stale and the rest was fairly bland. This place also has a very off atmosphere where I felt like getting out of there as soon as possible. Bathrooms were clean though, so that's a plus. read more

Bojangles - Stale fries - Southern Near Me - Yorktown, Virginia

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This place is consistently horrible. I used to stop here to pick up family dinners after work. I'm a fan of their food, but service, and employee competence is severely lacking. Of the past say 5 times I've gone there, they mess up my order with very long waits The Bojangles on commander Shepard is night and day compared to this place. Even though it's further for me to drive there, they are fast, competent and have never messed up my order. read more

I love Bojangles with all my heart, but this place is terrible! Every time I've been here the wait has been ridiculous and something was missing out of my order each time. There's not enough staff to support the place and the staff that is there is sub-par. Worst Bojangles experience ever! read more

The line takes 20mins to get through. Once at the window, you may or may not get the items you ordered. The "legendary tea" tastes like straight garbage. 0/10. read more

First time in Yorktown, VA and decided to stop for some quick fast food. My husband decided to take me to Bojangles...that was the biggest mistake this WHOLE trip. The boy at the window had a horrible attitude. He gave us the wrong meal and still charged us for it. After, waiting 20 minutes to receive my food he brought out a whole different order it was still not the right order and the food was COLD. We asked nicely, can we get a new order because of the concerns. Now, we're currently waiting on the side for additional 15 minutes. I am so upset and will not be coming back. read more

Bojangles - Sign - Southern Near Me - Yorktown, Virginia

We just went to the drive through maybe 10 minutes ago, we're on the road. I was extremely disappointed to get the service we received. We ordered 2 bacon, egg biscuits and 2 sausage and egg biscuits. None of them were made the way we asked and on one of biscuits they didn't even bother to put the egg inside of the biscuit. Like who does that?! They even had the manager next to the food line making them. She not once double checked if anything was made correctly. Why stand there if you're not going to help? read more

Bojangles - Southern Near Me - Yorktown, Virginia

Was hoping with the re-opening to see a lot of improvement in certain areas. While our drive thru ordering was easy; the wait was kind of ridiculous for the chicken sanwhich (they said it be an 8min wait for the chicken) We definitely waited longer then that; but I don't have the exact time. No receipt given or offere. When our food did come out to us they were missing two cheddar Bo biscuits, this took additional time waiting. The lobby is locked up kind of wanted to sit and eat. Meh customer service from the crew interactions. read more

Would have given no stars if possible. They have always had slow and inefficient service but I still went there because they have good breakfast and serve breakfast all day. I just went to get breakfast at 3pm on a Sunday and was told they no longer do breakfast. I asked why they still have breakfast items on their menu board and was told "because we can't change the menu". Sounds shotty and lazy. They have lost my business forever because breakfast after 11 am was the only thing it was ever worth dealing with their slow and inefficient service for. read more

Okay! WTAHeck is with the mouse in the picture???? I learned about this amazing magical Bojangles place that serves up good old Southern comfort food, from a show I used to watch, Ruby. Revolved around Ruby's life, all her struggles and triumphs while being morbidly obese. She and her friends loved Bojangles. The food looked so good. Looked it up, not one in NJ. So a few years later, we move to VA and find out that Bojangles is just Everywhere. I'm all excited to try the food. Had to go there. Had to. Why do we come back home, ready to enjoy our Southernie soul comfort breakfast, and I find a hair in my food? We threw it out right after, just so grossed out. A few months later, we are like, let's just give Bojangles one more try. I mean, that hair could have been a one time thing. Maybe that nasty person doesn't even work there anymore. Give it another go. We go get a meal again, come back home, ready to eat, we find another hair in the food. OMG! That was it. Both times we went to this Bojangles location. And after that, we were both like, NEVER AGAIN! Just disgusting. Once I find a hair or just something in my food that isn't supposed to be there, like for example, finding a staple in my sweet potato sushi! That's a review for another day. But once I find something in my food, my brain is just like: ADDED TO YOUR PERMANENT NEVER EVER LIST! My trust is lost for that place, sometimes like in this case, the whole establishment will never be visited again. Even if I would not find a hair or something in my food, my mind reminds me of those hairs and I just can't handle that. BARF! And no, it wasn't my hair or my husbands hair. read more

The service here is very slow. It took them 25 minutes to give me three meals. The place was not very busy so it seems there is more of an issue of being disorganized. read more

I seriously hope they expand and open a location in the west coast. In Northeast Los Angeles to be exact. This place is known is for their chicken and biscuits and it didn't disappoint. Yea it's fast food and similar to Popeye's, but just a tad bit better overall in my opinion. The item on the menu that really surprised me was the egg and cheese biscuit. It doesn't sound like anything special, but believe me, when you try it your going to want all your biscuit sandwiches to taste just as good. The egg wasn't your typical McD's microwaved egg either. It's scrambled, seasoned well with cajun spices, and made to order. The biscuits here are flaky, buttery, airy, and delicious unlike KFC's which are dense, bland, and terrible. The buttery biscuit with a perfectly cooked egg and slice of American cheese that brought it all together to make the perfect biscuit sandwich is something that I now crave. It sucks to know that I won't be able to have it whenever I please. Damn you Bojangles! I can't forget to mention their freshly made famous sweet iced tea, which was absolutely one of the best iced teas I've had at any fast food chain. read more

Bojangles - Southern Near Me - Yorktown, Virginia

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Once again this location is not doing it's job. The sign says open 5:30 to10 but they must mean 10 am. If you go there after dark...forget about it. They don't want to be there and it shows. Been there twice in two weeks and both times "the system is down" In the past 3 months they have been "out of eggs, out of milk," and once "out of chicken fingers"...how does this happen at a CHICKEN restaurant? If I was the owner of this franchise location I would be checking my computers and finding a new staff. Poor management will cost you your business and put a bad vibe about the Bojangles franchise. I've been patronizing Zaxbys and Chick Fil A. I would like to shop and eat in York County. Please get it together. read more

If zero stars was an option, this is the place for it! Grew up in North Carolina where Bojangles was a favorite. We moved to Texas for 10 years and were excited to be back near a Bojangles in Virginia. EVERY single time we visited this location it was awful. Raw chicken on a breakfast biscuit, not serving breakfast (when the menu says it serves all day), multiple times when the "card reader wasn't working", waiting 30 minutes on chicken to be made only for our order to be given to someone else, wrong orders, and horrible attitudes. We will drive an extra 30 minutes to the location near Langley when the Bojangles hunger strikes. Never again going to this one! read more

This place is never open anymore I honestly am pretty sure that it's closed more than it is actually open. Tried to get dinner at 5:30 on a Friday and it was closed even though the hours stay open till 10 read more

Im from the northeast and understand the slower pace of the south but I have never seen this level of incompetent in a staff, almost to a comical amount. Of course only lazy unintelligent people will work at fast food but damn read more

Never Will Eat Here Again. Infested. Heard employees talking about rats and roaches . Food was cold . Waited 30 mins for a 2 pc and they still left my drink and one side read more

Let me first start of by saying or for some "warning" to access the parking log entrance if you are driving from Jefferson Ave on Ft. Eustis Blvd, you have to be attentive because it's a tricky right and sudden left turn you have to take just BEFORE you reach George Washington Hwy. Now ... first a tip; Bojangles has all you can eat for either $7 or $8.99 every Sunday and Wednesday which includes chicken and sides. You get one drink but no free refills. I like Bojangles chicken. It's always freshly cooked and juicy with just the right amount of crispiness. They could do with a tad bit more seasoning for my liking, but it's close. Sides are akin to your KFC, Popeyes quality so don't expect too much there out of the ordinary. I can say that if you're a grits fan, during breakfast hours they do serve grits and they are a pleasant surprise meaning they are quite tasty. Not everyone can cook grits and they seem to pull it off quite well. One important note, ID card checks are required for ALL credit card/debit transactions so be prepared and not surprised. read more

I'm not a huge fan of fried chicken, but I do love biscuits. I"d been hearing about Bojangles from all my southern friends for years and finally got a chance to see what all the fuss was about. Not much to say... it's better than KFC or Church's chicken, but that's not saying much. I like that they have rice bowls and a few different side options that sound really good. Their sweet tea is pretty tasty as well. The biscuits really make or break, in my mind. I don't do fast food much, but I liked this for what it was. read more

If I could give it no stars I would, mashed potatoes taste like water, the macaroni and cheese doesn't have a taste, the biscuit taste like you bit a bar of butter, you're honestly way better off going to KFC and getting a better bang for your buck. read more

The Absolute worse service I have ever received. The staff acted like we were bothering them. I have been to other Bojangles which were great, but this place needs a staff overhaul. Upper management needs to take a hard look at it's workers. If they don't want to work or how to provide proper customer service, then they should not be working. Ill NEVER go back to that store again. I'll drive across town to Popeye's first. They really deserves ZERO stars!! read more

After a 42 minute wait in the drive thru and witnessing more than one employee in the parking lot (one telling us she had to collect her damn thoughts) we had to repeat our order at least 4 times, clearly stating we wanted large drinks and steak egg and CHEESE biscuits. We get to the window where we can clearly see the girl making medium drinks. My boyfriend reminds her they were supposed to be large and all she says is "they won't rang up that way." No offer to fix or even pay a little more to fix, we were just handed our drinks. (Which we decided to brush off) After waiting another 5-7 minutes at the window for food we looked for a number to contact the owner, which was not visible. Finally our food came so we checked it at the window. No cheese any all 3 biscuits. We let them know and received a smug face and the girl walked away. A few minutes later a woman appearing to be the manager gave us a box. When we asked what this was we opened in front of her and see 3 cold pieces of cheese. She said "y'all wanted cheese, right?" Dumbfounded with her looking at us like we had a problem, we drove off. I have contacted corporate and will be leaving this review everywhere I can. This was the WORST fast food experience I have ever had. And judging by other reviews I am not alone. Sucks for you since word or mouth is #1 make or break it for businesses. read more

Bojangles - two trays of cheese and a cell phone - Southern Near Me - Yorktown, Virginia

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