Steve at Nucar was patient, helpful and knowledgeable in assisting us with our interest in a car…read morepurchase. He really demonstrates that no pressure customer service excellence is alive and well.

Buy anywhere else but here! Bought a truck here and within months nothing but problems. Brought it…read morein multiple times to be serviced and still original problem is not corrected and only more problems are being found every time. they are unwilling to work with us we have had to fight for our warranty coverage. This truck never should've left the lot. It was completely irresponsible, dishonest, and unsafe for them to inspect it and let it drive away. I have never felt so taken advantage of from a dealership.

My wife and I just purchased a used vehicle at Handy Chevrolet. When we first arrived, we walked…read moreinto the wrong building because there is not a good indication as to which building we should go to. After crossing the parking lot and going into the correct building we were warmly greeted at the door and brought to a pre-owned specialist salesman. Our Salesman was Scott Colan and he was extremely helpful. We told him what vehicle we wanted to look at and he got right on it. Let us review the Carfax report while he brought the vehicle around to the front. After we decided to buy he was very proficient. He answered all my questions. Also I like to joke around a bit and he was all for it. Relaxed and willing to talk about prior work, where he lived, kids, favorite TV shows ect. He was not trying to rush us through anything. Overall I would say we had a satisfying experience.

Seth, Jake & Ken went above and beyond! So Happy with our new ride!…read more Bring on Summer!

Outstanding customer service and even better vehicles, I was able to trade in my Mitsubishi and get…read moreinto a 2025 Chevy Colorado within an hour. Dylan was amazing and was super helpful during the process, explaining all the numbers and ensuring no detail was missed. Signing each document it was carefully explained, ensuring full transparency through the entire process. They were super helpful in negotiating the final price, and gave a fair amount for my trade in. I would highly recommend them to anyone looking for a vehicle, as they work with you rather than against you like some dealerships tend to do.

I went into dealer today 3-16-26 to ask to take a used vehicle to my mechanic in Essex to put it on…read morea lift. I was told no they only 1 dealer plate and I couldn't use it that long. I went back later after getting Handy Toyota to put it on their lift and give me an opinion, rather than letting me take it they sent a salesman to sit with me. We waited over 2 hours to get it evaluated. The salesman was great about it. The truck checked out with just a couple small items needing attention I paid Handy's for their time and headed back to Nucar to purchase the truck. As we were drove back I told the sales guy i was ok with buying it but would like them to take care of the things if possible. The salesman went over to his manager to get the paperwork and came back a few minutes later super upset and informed me the truck had already been sold yesterday to another dealer and they couldn't sell it. Never again will I go there.

Awful customer service and highly unprofessional employees. One of the employees was shouting a…read morestory at the top of his lungs dropping constant F bombs and A bombs to the point where that's all I could hear. People don't want to hear that when they walk into a business. Save it for the dive bar at 1am.

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We purchased a used 2010 Buick from Progressive back in August of this year, hoping for a reliable…read morevehicle. Fast forward barely two months ago, and our purchase broke down completely. After having the car towed to an independent, reputable garage for analysis, we received the shocking news: the vehicle requires a brand-new engine. Progressive claims on their website: "We want every visitor -- online or at the dealership -- to feel welcome, supported, and confident in their vehicle purchase. That's why great customer service is at the heart of everything we do." Except "great customer service" apparently includes selling a vehicle that was clearly a lemon and needed a major, costly repair just weeks after purchase. Where is the support and confidence they promise when we're facing the cost of a new engine? The only thing we feel is regret. Do NOT purchase a used vehicle from Progressive. You will absolutely regret it and end up paying far more than you bargained for when your "new" car breaks down almost immediately. Buyer beware. This experience has been an absolute nightmare.

I needed a car. Not, let's look around and see what is a good place, NOW! So I asked the people…read morearound me, I even asked the tow truck driver that towed my blown-up vehicle where to go. All but one said Progressive auto sales. So my BIL gave me a ride, and 2 hours later I was driving an amazing car for an incredible deal. This story doesn't end here. 2 days later, the car would barely turn over. I thought I left the lights on so I called for roadside assistance thru my insurance. The company that showed up used 2, yes 2, jump packs on it and it wouldn't start. So, buying a used car, sold as is, where is, I still called Progressive auto sales. They brought me a brand new battery!. After I put it in... NOTHING. So I called them AGAIN. They asked if I could get it towed to them by roadside assistance, and yes I could. The mechanic they have found that the starter was burned up. He replaced it. You have to take the intake off to get to it! The absolute stunning part was, they did it for FREE. NOT ONE RED CENT! If you need a car, THIS IS THE PLACE!!!!