Excellent customer service and follow up. It's hard to find a mechanic like this garage. Always…read morequality work.

I had brought my car here a couple of times. With no real complaint. However, today I was driving…read moreand noticed my oil was low. I open my hood because they broke the latch and didn't repair it. Along with a lot of plastic material under the hood. So I was left, needing to access the engine and not being able to. I drove it to a nearby shop and they had to use pliers to open the hood. They even stated that that should have been fixed. Clearly no one since J&L has accessed the hood as they wouldn't be able to even open it! And J&L Service Center was the last one access my engine. They denied accountability. Had they owned up to it and simply fixed it I would not be so angry. I understand things happen, that are often out of our control, however, they didn't inform me that it happened and simply sent me on my way with it. Dangerous and irresponsible. J&L .. I trusted you.

While this is second-hand information (my brother observed this, not me) I am having him read this…read moreto make sure I got the story straight. He has no ties to Fairfax other than me, but I do. I love this town, and I know that things like this matter to our community. My brother brought my vehicle in to Tinker's Auto on 7/21/2020 for an oil change and state inspection. It was the first time I'd brought a vehicle to them, but knew they were a newer business and wanted to support my neighbors. For full transparency, my car didn't pass inspection. They didn't charge me for the inspection either (which was a pleasant surprise and I really appreciated)! So this review has nothing to do with that. One of the owners, Nickie Tinker, was at the front desk. There are bags of locally-sourced popcorn that customers can purchase. Another customer was at the desk talking to Nickie about this while my brother was waiting, and Nickie starts talking about how when she was a kid, they used to call the burnt popcorn kernels "niiiii---- heads". She didn't actually say the word, but turned to my brother and said "What were they called?" She was trying to get my brother to say it for her. My brother, not wanting to engage, said "I have no idea what you're talking about". Nickie then half-said the word again, and said something to the extent of "We're not supposed to say that any more." After my brother recounted the story to me, I posted on Facebook to (my friends only) asking for advice on how to handle this. Someone evidently told Nickie about my plan to publicize my brother's experience. She called me via FB messenger twice on Sunday (7/26) before 9am, and then wrote me a message (see screenshots). It is clear that she doesn't remember what she said that day. But she does recount how that while she is not a racist, she does condone racist conversation in her place of business. If you don't take issue with this sort of thing, by all means, give these people your money. But if you expect better from your neighbors, maybe choose to have your vehicle serviced elsewhere.

This is the person claiming racism at this garage (Tinkers)and she wasn't even there to verify what…read morewas said.

Green Mountain Auto has been servicing my 14 year old Kia for over 4 years, keeping my car running…read morelike new. Tanner is extremely knowledgeable and professional. I count on Green Mountain Auto for regular maintenance (oil changes, tires, a new battery), as well as more involved work. I can always count on getting quality work at a reasonable price.

ON short notice, Jason at Stones Auto vetted a used car I was considering buying. They squeezed me…read morein even though they did not know me from Adam; I am from a different part of the state. On top of that, on even SHORTER notice, they welded a rusted-out exhaust pipe that might have broken on the first bump on the three-hour drive home in my new-to-me auto. So I was able to drive home stress free. And they charged me a very reasonable price. KUDOS to the three generations of Stones running that place. It is a very, very busy business. Highly recommended.

Excellent service provider. My rental was making a scary noise. They found the problem and fixed…read moreit. Thank you

This place is super amazing. I was able to make an appointment get right in and they were able to…read morefigure out what I needed done and get it fixed. The price for fixing something saved me so much money. One of the workers Chris was super amazing.

We recently had to get state inspections completed on two vehicles and some minor repairs to one of…read morethem (in order to pass). Work was competent and easy to work with. When we had to return for a rein spection we were told to just "come back any time after a week of driving so the codes reset" and we did. It was that easy to get it cleared through inspection. Good Service, Good people, worth your business.

Awesome. I have friends that drive 20 miles to get their work done here b/c these guys are cheap,…read morefriendly, and best of all, HONEST. I swear by these guys.

Excellent. Always professional and courteous!! We have purchased a number of vehicles from them…read more Always satisfied!!

THEY ARE SCAMMERS!!! Waited 3 hours for a tow that never came and now they are trying to take $536…read morefrom me! I was charged 5 times for a service that was never provided!!! DO NOT USE THEM THEY WILL TAKE YOUR MONEY!

Wonderful service, nice people (and the wonderful bulldog too) but they give you little thank you…read morebags which on its face seems minor but in a time where costumer appreciation is at an all time low something that simple goes a long way. Salute to them

Like many I was on a ski trip in Jay Peak with some friends and my husband's truck starting…read moreoverheating on our way to the mountain. We were stressed about getting it fixed because I had a flight the next day from Boston and it was Sunday so every repair shop was closed. We were lucky enough to notice Lutz's bay door closing as we passed and quickly pulled in. The shop was closed, but the owner went out of his way to help us. After taking a quick look, he let us know it was a coolant leak and he would work on it the next day. He set realistic expectations and was kind and thoughtful. He had the truck fixed and ready to go the next day, and was very reasonably priced. If you're in a bind or just looking for some general maintenance, we couldn't recommend Lutz Automotive enough!

Absolutely wonderful service at Lutz's Automotive! We were at a conference at Jay Peak Ski Lodge…read morethis month and got a flat tire. Apparently tires are one of the commodities that are in short supply due to Covid. We called several places and Lutz's Automotive was able to order a tire for us and have it there the next morning. They were super helpful and very friendly. Their service was outstanding and we felt like they really cared about our issue. Several service technicians jumped in to help change the tire and then they even drove it to make sure everything was set correctly. If there was a higher rating than 5 stars these folks deserve it. I wish we lived closer to these wonderful people but Virginia is a bit far to drive. Ryan and Derrick we now feel like we have friends in Vermont! Outstanding!