BEWARE ATTEMPTS TO UPSELL…read more I was recommended to this company by Navien for install of a simple Taco external zone valve panel. The technician Steve who came out was friendly and knowledgeable and seemed to know exactly what needed to be done. I even asked Steve if he thought it was a major job and he said no. A couple days later I get an email from Bob (who I assume is the owner or higher up person) trying to completely upsell me. He said he thinks the whole system should be completely re-piped despite the system currently working fine and Steve not mentioning this at all. He also said he was only interested in giving me a quote if I wanted to go the re-piping route and outright refused to give me a quote for just the panel install. I would recommend people to look elsewhere or at least get a second quote before dealing with this company.

I called them for an air conditioning issue. They were here two hours and charged me $475. Turned…read moreout, the problem was a built-in feature of the nest thermostat. They did not actually repair anything. I felt a charge of $475 for two hours work was outrageous......Will never call them again.

I own an older home and always have something going on with the plumbing. I can't say enough good…read morethings about Flow Right Plumbing. These guys are responsive, professional, empathic, and get the job done right. The prices are very reasonable and they don't give any BS whatsoever. Very honest. Mark and Brandon are the best! After working with so many rip-offs, I'm so grateful to have finally found my favorite plumbers. Above and beyond!

My sewage pipes were old and leaking into my crawlspace. I needed them replaced. Flow Right…read morePlumbing completed an overhead sewer install in my house out to the existing clean out line in my front yard. I have an older house that has a crawlspace and some additions that were added over the years. Mark, the owner, took his time to come up with a plan to access the hard to reach places underground. He clearly explained everything he was going to do ahead of time, how long it would take, cost, etc. so that I knew what to expect. It was a detailed job with lots of different areas that needed to be worked on. He didn't rush and took his time - which I appreciated. Now, I no longer have to worry about old, smelly, leaking sewage lines under my house. They did an excellent job cleaning up wherever they worked in the house. They also did a careful job to minimize the disturbance to my landscaping in my front yard, and they put everything back to how it was before. I'm really happy with their work, professionalism, and pricing. If I could give them more stars, I would! I highly recommend them to anyone who is looking for a skilled and reliable plumbing company.

I called Frelix Sewer and Drain when several things were going on. Frelix scheduled an appointment…read moreimmediately. I was afraid it was going to be so much more wrong and that we would not be able to afford the visit. Frelix himself came, assessed the problem, saw things he did not expect at every turn. At the outside sewer he found a shift in the pipes but he was able to clear the problem , downstairs he thought he thought he just needed to rod it out ( to address the clogged sink) but it turned out that he could not get to the pipe to disconnect it because it was on the other side of the wall about 8 inches from the furnace. "He stated if " I can not get to it I will have to knock the wall out." He was determined to save the wall so he crawled into the small space and disconnected the pipe then ran a new pipe on the opposite side of the wall so that in the future we do not encounter the same problem again (needless to say the wall was not removed.) Lastly the kitchen sink was stopped up, we were previously told it could not be rodded out because there was a tight blockage. Mr. Frelix said the same thing BUT he unblocked it. He dealt with every unexpected challenge. The work, the customer service and the reassurance from him that I he will tell you what is wrong and he will also tell you when you don't need something. I'm feeling so grateful today!

I will NEVER use anyone else for my sewer/drain/plumbing work again!! Mr. Frelix was on point with…read moreeverything he did. I had sewer water backing up into my basement everytime there was a hard rain. He gave me the options did not pressure me to use one or the other. He was on time from start to finish AND didn't leave a thing behind for me to clean up. I have another issue with the toilet this time and I fully intend to have him back to fix that, too! Did I mention he is so polite and respectful as are the men he had working with him?! I've referred him to several people. If a man does good work, he deserves excellent referrals!

I bought an RO system years ago and, with the support of Pure Pro supplying new parts, it continues…read moreto work great.

I have purchased from this company for a really long time. It may have been as early as 2008, I can…read moreno longer recall. The RO system with pump provided was well crafted and I was pleased with the service. Years later, when normal maintenance issues arose, I figured they may no longer be in operation, but I was pleasantly surprised that they were. I ordered replacement parts which were priced competitively and shipped promptly. Recently, 2024, I once again had a few leaks from the pump which has been working daily for another many years, and once again, Pure Pro USA was there. Amazon had "maybe that's the same, or is it? And how many weeks until it ships? And what is the return policy?" products. But Pure Pro had exactly what my model needed all these years later. Parts arrived promptly and I completed all the work an hour later. System running as good as the day I bought it. There are a lot of players in the water treatment space and the technology is very similar. So I choose a company that stands behind their products and is there when I need them.

We had a great experience with Ace when we needed our sewer line partially replaced. We got quotes…read morefrom multiple companies and Ace not only came in well under every other quote, they were the most comprehensive in diagnosing the problem, discussing different approaches, and mapping our system in order to minimize how much of our yard/sidewalk would have to be excavated. The communication from Ace was outstanding throughout the process, which was delayed by weather and complicated by obstacles from previous repair attempts by another provider. Their guarantee that they'd address any emergency repairs immediately gave us a lot of peace of mind while we waited for the ground to thaw for the line replacement! They handled the permit and inspection process seamlessly as well. We will continue to work with Ace in the future and would highly recommend them.

We really appreciated their quick and friendly service, would definitely recommend them!read more

SUPER satisfied w the quick response by Karla the manager upon the initial inquiry I submitted…read more AMAZING cust service They confirm a two hr window of arrival When the technician is en route, they text you an eta WITH picture (super safe and reliable) My Ma needed her leaky toilet fixed. Erick L was AMAZING with communication and transparency with every change/new finding. Erick and Karla are reasons why successful businesses exist!

10/10, Highly recommend! Eric and the team were very professional and quick. When I reached out…read morethey were so nice and did everything they said they would. I''l be recommending them to all my friends and family!

Fast response,was able to locate under slab Leak and repair without guessing. Jeff knows what he's…read moredoing. I would highly recommend his services.

Great company with great ownership. Very professional, knowledgeable and promptly responds to…read moreemails and phone calls. Highly recommend!

When I had my air conditioner serviced in the spring the guy was very honest that I needed a new…read morecapacitor. He showed me the test and I know my way around air-conditioning units. He didn't try to upsell me to a new unit. Family run. Would definitely use them again.

I waited a week after the installation of the new AC to see how it ran and I have to say I highly…read morerecommend Air Source 1. AC went down during the hottest days of summer and Tim came out and gave me a quote, on paper, to replace a 25+ year old unit, answered all my questions professionally. So I knew there were no add ons. On day of Dustin and Alex came out, professional, really nice and easy to work with and installed it within hours. They kept the install clean and no fuss. Funny guys, too. Great to talk w/. Waited a week to see how the AC ran and it is phenomenal. Worth the investment. Highly recommend Air Source 1.