I am so pleased with Eric Park's service and pricing. Eric responded quickly to my call, asked me…read moreto send photos so he could give me an estimate, and came the same day. Bathtub faucet completed in a few hours, left the area very tidy, and the job ended up coming in under the estimate. I'll definitely call again (though hopefully i don't need service soon).

Eric Park is the "BEST" He is a professional. He has done two jobs in the past for me. I found…read morehim on Angie's List. My neighbors had a problem, he came right over and spend time going over their hot water system. They are in their 90's. when finished we asked how much was the bill? He didn't charge them a penny. I am very impressed with him, his work, and his ethnics.

I met many plumbers in the past but I liked Evan Ryan most. He was sincere and had a good attitude…read moreas a plumber. Not only that he did excellent works when I was in emergency situation. I highly recommend him.

Our heat was out. I called the office at 10:15am. It is now 12:40pm and my heat is fixed!! Staff…read morewas polite and friendly. I couldn't be happier.

We've had Belli out a few times over the years, and I can't say I understand all the positive…read morereviews. At the first visit we were told by an employee that we would have to replace our garbage disposal, which turned out not to be correct. At our second call, the issue was not resolved (by Chris himself), and he had to send an employee out again the next day. Would not have been a big deal but on our third try with Belli, they refused to go out and get the needed part. That's standard for a plumber. But suddenly they had a new policy that they would not make any purchases because supposedly another client was unhappy with a prior purchase. They refused to listen when I told them I didn't care what they purchased, and Chris never bothered to respond to my email. Needless to say, we immediately hired another plumber who came right out (after purchasing the part) and did a great job, and this was our last attempt to work with Belli.

Two times I've used Belli and both times we were very satisfied! They are quick honest and…read morereliable. The work done is professional and they explain everything to you. There was an issue with one of our services. We needed a new water heater. They put me on the schedule as early as they could and even called me a day earlier than scheduled to get me in. Unfortunately there was an issue with the tank after the install. Not anything they did wrong just a faulty piece. They busted their butts to make sure they got the part they needed from the manufacturers faster than they offered and came back right away to make it work. No delaying saying they had to wait. Great experience and will definitely be using them for all our needs!

Chris solved our issue in just a couple hours and gave us good advice on future maintenance. If we…read morehave another plumbing issue, I will definitely call Chris again!

I had Chris come install new kitchen appliances, a washer and dryer, and a few toilets after moving…read moreinto our new metro West home. I couldn't recommend him more. Did an excellent job and very responsive. Will definitely use him again for plumbing needs.

Extremely happy with the services provided by James. He installed a 6 unit/2 compressor heat pump…read moresystem in our 150+ year old house in about two days, demonstrating superior knowledge of the system and suggesting actually aesthetically pleasing choices for ducting etc. that many other contractors ignored. Price was reasonable for the scope and system specs, and James was extremely responsive and patient throughout the whole process. We also really appreciate James's help coordinating with MassSave (including some truly terrible inspections), ultimately enabling us to claim our full rebate. I'd highly recommend working with James, and we will continue to reach out to him for all our HVAC needs!

After a 3-yr search and MANY bids for a new HVAC, we settled on James Wu, who installed our system…read morelast month and proved the research paid off. Below are things I wanted to know before choosing a contractor; maybe it will be helpful for you. Our situation: 100+ yr old home with current boiler in basement. We recently insulated our walk-up attic - that would both freeze and melt items stored there - with closed-cell spray foam (more research there), added drywall and will use it for storage. This is where the air handler and ERV (for ventilation) went. Our upstairs is now ducted, with one vent running through a closet on the 2nd floor to 1st floor. We also added a Mitsibishi floor mount unit and a ceiling cassette on 1st floor. So, we had a VARIETY of equipment installed, requiring a contractor experienced in not only ducting, but mini-split installs with both a ceiling cassette and floor mount unit. We did not want the large wall mount mini split units. Our walls/ceilings are PLASTER, (metal wire mesh and cement-based): cutting them is a JOB. And, we wanted the floor mount unit RECESSED. COST - James was in-line with our other bids, which came in between 27k and 39k, largely depending on equipment recommended, with ceiling cassettes costing more. Many contractors simply would not install them, and wanted to run ducts in the corners of all upstairs rooms to first floor, which to us was a last resort. COMMUNICATION - James is very responsive to texts, emails, and even more importantly, he is a fantastic communicator. He is very calm, not pushy, explains things in an easy-to-understand way that clearly shows he knows his business. I actually told my husband after he left for the first time, "I think we may have found our guy" just based on his personality and knowledge. He's likeable, which isn't a requirement, but definitely helps. EXPERTISE - This is what truly sets James apart. Our needs were fairly complex, requiring interior ducting, 2 outside units with exterior line sets, and recessed ceiling units, but also RECESSING the inside floor unit into an interior wall. We've overseen several renovation projects recently and could tell these guys knew what they were doing. Also, they were perfectionists, and paid attention to details you don't often find with contractors. DEPENDABILITY - Not a single missed appt. Showed up on time with clear communication. The job took a week. He also helped with Masssave paperwork. They cleaned up after themselves each day, which we appreciated. KNOWLEDGE - Extremely versed in Mitsibishi equipment. He's a Diamond Contractor, which extends our warranty, but we'd have chosen him regardless. Every question I had about these units (cassette and floor unit operation, air handler, ERV, outdoor units, thermostats...) he knew the answer to. When I researched anything specific online, from multiple and trusted sources, I found the info he'd given me to be correct. I trust his knowledge and I don't automatically do that. One example: our ceiling cassette has an internal thermostat and it's off by several degrees regularly. I researched it and found we likely need an external thermostat separate from the unit to measure the room's temp. I texted James a photo showing the inaccurate reading and his immediate reply, "you need an external thermostat. I'll install one." That's what I'm talking about. INTEGRITY - Example: After the permit inspector left, James explained his philosophy on inspections. Each city apparently has different requirements. He learned several years ago how strict one particular city was, requiring a blower test to determine air tightness and the passing score was 4% or less. He got 4.1% and city wouldn't pass it. This required a lot more time/energy to go through everything and another test and more $$. So, now James says to his guys, "We install to the strictest inspection every time, regardless of the specific city's requirements, so we don't ever have to redo anything." In our case, the city didn't need a blower test but if they did, I feel confident we would have passed! I don't often take time to write reviews, esp this lengthly, but I felt it was warranted here. Finding an HVAC contractor is HARD; it's time-consuming and complicated. And a lot of money. Three years of research finally led us to James and now, looking back, it was worth the wait and headaches in research. I would highly recommend anyone in the market for a new HVAC, especially if it involves Mitsibishi and especially ESPECIALLY if it involves recessing any equipment like ceiling cassettes or wall units, to consider James Wu. He and his team are uniquely skilled in their work.

MR. Tang is very professional and customer centric. Great work done!--high quality and reasonably…read morepriced.

Strongly recommend Tang!…read more My tenants moved in and they found a couple of house keeping tasks 1. The sliding door in the balcony fell off and it wont even slide or couldn't put it back to the original location, heavily rusted. Tang fixed it and it can now slide without worrying about falling apart. 2. The insulator wall behind bathroom medicine cabinet also fell apart. He placed a new supporting backplate as you can see the picture 3. A small water leak under neath kitchen sink from the garbage disposal was also fixed by him. He completed all tasks about 1.5 hrs at the same day which is very efficient! Strongly recommend him!! Best! The price is also very reasonable as well. He will also send you the invoice immediately as well. Again awesome work! Thank you Tang!

Needed outdoor spigot repaired/replaced. Estimate after arriving $1054.00!!! Obviously declined the…read morework but still had to pay $79 fee. Local plumber came yesterday and did the same exact job for $340.00. Great business model - collect the obligatory $79 fee after offering outrageous estimate - see other reviews to verify - BTW the technician REEKED of cigarette smoke, too. My recommendation - avoid.

Terrible. scheduled service and didn't show up or call or return my call. Unprofessional and…read moreunreliable.

We redid two bathrooms a number of years ago. Craig was a subcontractor on the job - this guy…read morecannot even install a toilet that doesn't rock and insults people for "being cheap" because I kept a newly installed sink faucet instead of paying him to replace it. I told my GC Craig was not allowed back in my home.

I strongly recommend not engaging the services of this individual…read more On a recent service call, Craig engaged in dangerous practices, provided poor service, and charged an absurd amount. I had three old shut-off valves in my basement that needed updating. Many years ago, this plumber had done a fairly good job for a reasonable price on another issue, so I figured, why not call him again. Not sure what has happened in the intervening years. At first, it seemed this guy knew what he was doing. Increasingly my alarm grew, as he set the insulation near one of the valves on fire, which burst into flames, and filled the basement with acrid smoke, and charred the framing to which the valve was attached. I ran upstairs to get a fire extinguisher. When I returned, he said "don't breathe that stuff". Then he continued to replace the other two valves, leaving them both weirdly askew, saying that "the only day you'll notice they are askew is today". Additionally, shortly after he left, I noticed that both these valves were leaking, requiring me to fix them properly. The valves are no longer askew or leaking. Then for about a month, radio silence. No bill. Nothing. Then a text asking me for my contact information so he can send a bill, saying he "had an invoice for a month for you but I'm finally getting around to processing it!" So I sent him my contact info, and the next morning, there's a bill -- for $419 for changing three valves, one which involved starting a fire in my basement, and two more that were improperly installed and leaked immediately. I emailed back to offer $200 for the work. Jeff aka Craig the Plumber replied, and I quote: "Morning, these are standard rates, call around. This isn't a negotiation, John. Maybe you should've asked for a quote first. If you don't have any money maybe you shouldn't have called. I expect payment soon as you've already blown off the invoice I mailed to you a month ago. Short of that I'll see you in court. Thanks." If that is the attitude you don't mind from your plumber, then proceed with this guy. Hopefully he won't set your house on fire, and maybe he'll install things like they are supposed to be, and in a way they don't leak. BTW, note how he can't even keep his story straight between yesterday "I'm finally getting around to processing" the invoice, to today "you've already blown off the invoice I mailed to you a month ago". This underscores his integrity. =========== 7/7/2020 Update: ------------------- Got this email from Jeff aka Craig a while back: Subject: Payment Just had your overly bogus review yanked off of yelp. Next time you lie and try to defame me it'll cost you. Sent from my iPhone Craig Bolivar CTP Inc 28 Woodridge Road Wayland, Ma 01778 617-590-7174 Take that for what it is worth. --------------------------- Paid Jeff/Craig the full amount with a request for a rebate on account of the poor work. Jeff/Craig response so far: Crickets. Also, "called around" per Jeff/Craig's suggestion. Aside from some outliers, the average quote for this work was about $200 including parts. ===============