Unbelievable experience and hospitality, so we were visiting Houston, and after dinner decided to…read morehave some chai Shai, meetha sheeta, and gup shup masti wasti. We got there around 8:30 and saw dim lights, wondered if they were still open, and went to the counter. There were only two families, hardly 6 people, and the person behind the counter said, of course, no greeting sheeting . She said (loudly) We have only chai and I said I hope so because we came for chai. Since we have never been there, we have no clue what else they serve there. Since we had dinner, we came for only chai or dessert.
We ordered 3 chai (different kinds) and started reading their menu after paying them, of course.
We liked the menu and told each other we should return for food next time. During that time, one family gets up and leaves without having anything. We said oh well, let's wait for the chai and told our friend, who is Canadian, how our culture is kind of based on hospitality chai. We ask guests if they don't want to eat still you must have chai. Chai is our connection and to learn about each other. Almost 15 or 20 minutes later, chai came, and I asked her if sugar was available. She pointed towards the entrance. "Sugar is over there." So I got up to pick up Cheeni Sheeni, and as soon I returned, the same person said it was 9 0 o'clock and we were closing. I asked, Are you serious? We just got our order.
I looked around. One family was still eating food, but she said I have to close the door.
It's 9 PM, and we don't get paid for extra time. Oh, she wants us to leave with our chai. I said may I use your sugar? She said yes.
Honestly, I have never seen this kind of attitude, and I understand, that it's the owner's fault who doesn't appreciate their workers, and they don't care if a customer left happy or not.
We picked up our chai Shai cups and went outside. We decided to drink in the car, but unfortunately, the chai was horrible. So, two of us throw our cups in the trash. It was hot water without flavor. Meanwhile, we apologized to our friend that that's not how our culture or hospitality is, just bad management. We are in the retail business, and once a customer walks in 30 minutes before, we don't ask them to leave the store.
I was totally in a fun vacation mood. All I wanted was a good karak chai, some meetha. So are we planning to go back? What do you think?