Well, I had called 2 weeks ago got an Appt. for today, May 19 at 3 pm. But no email confirming so…read moreI called at 8 o clock this morning. Guess what, I was told they had NO appt for me. When I called to get an appt I immediately received an email to create an account in My Chart, which I did. What is going on in a huge medical practice when you make an appt only to find out you haven't? I work full time also and had scheduled right after I made the appt to leave work at noon so I could go home and get a bite to eat before I had to go across town. I am 66 yrs and have NEVER scheduled an appt at any Drs office only to find out it was NEVER put in the system. Incompetence....​

They are part of the Bon Secours network. Dealing with Bon Secours billing is worse than the…read moreinjury. I called the insurance company, they said call Bon Secours billing, billing said call the practice, the practice said call billing. No one knows what is going on and there is no accountability.

Front staff Kelly the receptionist is rude and Dr Caldwell in my opinion has no consideration for…read moreothers time or importance . I will never return to this facility.

Great docs, great physical therapists right in The Siegel Center. The location is perfect if you…read morework downtown or near the Willow Lawn area. The parking lot is off Bowe Street accessed through an alley. There are designated parking spots for patients. This location would be good for VCU students. The sports medicine and orthopedic surgeons are well versed in sports injuries and chronic sports injuries. I have seen docs and had PT here and they are great. They offer full service joint replacement with a class to orient you to what to expect given by nurse practitioners. I was given a book with exercises, important phone numbers and every else needed. The class is given at the hospital. They offer full service orthopedic visits with x-ray in house. Very convenient location.

Saved my life? Dr Brown insisted that I have an ultrasound after a foot injury which had not been…read moretreated as urgent by other professionals. I had a deep vein thrombosis which could have been fatal. He is efficient, to the point and incredibly competent. He has followed up to be sure I get ongoing treatment from others.

Dr. Brown may be a good surgeon, but he is a complete jerk…read more He must have a huge ego or be very unhappy- or both. I suggest finding another doctor if you want to feel respected.

Second times a charm... I had a minor procedure done here and the ease and efficiency was flawless…read more I was greeted personably and within moments Shelly had me back in her office. She was totally chill and friendly creating a relaxed environment. I was done in no time. The prices are reasonable and the service is professional. My second visit was just as smooth as my first! Personally, I'm not too crazy about the industrial, minimalist vibe of the place, but it's clean and they practice Covid protocols. I love the plant wall at the reception desk. Parking can be challenging in this Libbie/Grove area, but there's a self pay parking lot in the back but they validate.

Horrible breast reduction. My surgery was in March of 2022. We had talked during consultation and I…read moreexpressed the size I wanted to go down to. I also paid the extra 2grand for the lipo in the side boob area. Not only did he take way too much out, he didn't do my lipo during the surgery. He offered for me to do lipo in his office while being awake the entire time which ended up being a traumatic experience as I felt a lot of it. When I expressed concerns about how small he'd taken me he suggested I come back to him to get implants. Worst experience with a doctor ever.

Maybe this is on me, but when establishing care with a new specialist, I would feel that all…read moreconcerns should be addressed in one visit. My primary care doctor referred me here in early December. It took until the end of June (today) to be seen. In December, I was experiencing a severe cystic/hormonal acne flare up. I suffered for several months earlier this year, but now I'm mostly just dealing with face and body scars and isolated recurrences. I hadn't seen a dermatologist in 7-8ish years, so I was looking forward to an overall skin check up. I checked in today and was brought back pretty quickly. When I mentioned wanting to address a couple of mole changes in addition to the acne to the nurse, I was told that they were too busy to do both. She checked with the doctor and returned telling me I had to pick one topic or the other. Despite acne being a priority for me, I opted for the skin scan. Especially due to recent skin cancer diagnoses in my family. The doctor was pleasant during her short time with me and answered a few questions related to the skin check. I had to schedule another visit a month out for the acne. I'm glad it's not another six months, but I am pretty disappointed regardless. I know healthcare isn't what it used to be, but maybe they could consider designating more than ten minutes for new patient exams? I felt like I was a number in a chain of patients, instead of someone she cared to get to know, and having to return to address my original issue feels like an insurance money grab. Just a bummer, is all.

I highly recommend Dr. Melson! My 5 stars is for her. I came to this office because my…read moremother-in-law recommended Dr. Sheely. While she wasn't taking any new patients, they were able to fit me in with Dr. Melson. I was nervous because I was already coming from a not great dermatology situation and couldn't find any information about her. I'm here to tell you Dr. Melson is amazing. This dermatology office is located on the second floor of a building that houses other doctor offices. There was a lot of easy free parking out front. The wait time wasn't insane, but I felt like I waited a bit longer than expected. There were also a lot of patients in the waiting room. I came to this office for a very inflamed cyst. The nurse who took my information was beyond sweet. When Dr. Melson came in, she was straight to the point, but she felt like she had the time of day for me. She was super kind and patient explaining the incision and drainage process to me. I also loved that I didn't feel judged when I needed to call my mom in the middle of the appointment to ask her about a medical history question. When I told her my antibiotic concerns, she worked with me to find the best medication. During the procedure when I asked to pause she was very receptive to this. I am so grateful that she helped.

I think that I like The Foot Center. I went to the office in Colonial Heights to get a second…read moreopinion. The doctor that I saw was named John Swangim. I also took my father to see John. My father loved John who removed corns/calluses from his feet. He experienced immediate relief and could walk without limping. John also suggested a larger width shoe for my dad to wear, special compression socks and the need to wear footwear in the house and suggested certain brands of shoes for my dad to wear. John printed out checklist for the shoes as well as providing a written list of stores in the Richmond area that carry these particular shoes. I had an extremely hard time finding those shoes because my dad's feet are so small. Eventually, I found a pair that fit and my Dad is very pleased. I went to John because I thought I had plantar warts. John took great care of me as well suggesting things that I could do to alleviate the pain caused by these calluses and corns on my feet and confirmed that I did not have plantar warts. He also suggested that I try out laser treatments for 6 weeks to determine if this treatment would help with the overall health of my feet due to walking on concrete floors at work and arthritis in my feet. I misunderstood the purpose of the laser treatment, thinking that it was some type of procedure done with laser to remove the roots of the calluses in the ball of my feet to stop the pain when I walk. I found the bedside manner of the technician, Mary, to be rather brusque and defensive. She took issue with my questions, concerns and statements by accusing me of saying that she was unqualified to do her job and opened the door so that she would have witnesses concerning my negative behavior toward. Her manner caused me great stress and I ended up in tears. It was a very stressful time for me. Of course, after I began crying she changed her tune quickly. After I went for the second appointment, I decided not to go anymore. My chiropractor provides the same services and is extremely kind and caring, always ready to answer my questions outside of the box. I am very knowledgeable about my body, my issues and how I respond to pain. I always ask many questions. It seemed to me that Mary had a nice, memorized script to explain the procedure that she provided, giving little opportunity to talk and discuss my out of box situation. She seemed irritated that I would interrupt her presentation by chiming in with questions for clarification. I learned nothing new from her and unfortunately, did not feel comfortable to speak very much for fear of offending her again. She was not interested in learning about my medical history. She just wanted to say what she had to say. When she made suggestions for items to purchase and exercises to do that would help improve the health of my feet, I asked for a printout or list of items recommended for purchase as well as instructions for the exercises being suggested, explicitly stating that I would not remember the item names and needed instructions for the exercises and I would need to do my research as I am always open to new ideas. Mary did not provide the requested items. The experience was stressful and I felt very rushed. It is unfortunate that Mary is the only technician who provides this laser treatment for the three locations of The Foot Center so I will have no opportunity to meet and work with another person.

Just waited 30 minutes to see Podiatrist. When I walked into hallway to see what was going on told…read more"he just got in". I left as I had to go back to work. Waiting for an apology via phone call. Nobody apologized yet.

Can I just say that I love this lady! I have been seeing her for my high risk pregnancy, and ended…read moreup needing surgery. She explained everything in a way that was easy to understand and for an incredibly scary situation put my mind at ease as much as possible. She is incredibly personable but will tell you how it is, when need be. I appreciate her honest approach to my care and keeping me in the know. She has done everything possible to help me keep this baby and I credit her with me making it as far as I have (35 weeks and counting!!), when originally I was expecting an extremely preterm baby. I HIGHLY recommend Dr. Lanni!!!

Dr. Lanni is a saint. I went to her for a 2nd opinion after being told by a complete ahole doctor…read moreat Virginia Physicians for Women (don't go there!) that I should "terminate my pregnancy because of my baby showing a cystic hygroma." Dr. Lanni was compassionate but no nonsense. She talked to me about my baby's 50/50 chance of having a major issue or being fine. She was with me every step of the way, did my amnio, tons of ultrasounds, answered questions any time I had them, and thank God my baby's hygroma resolved at 20 weeks and today I have a perfectly healthy 1 month old baby girl. Without Dr. Lanni, her excellent nurse Karen and kind, compassionate office staff who always remembered me when I came, I think I may have lost it during this stressful pregnancy. She made what was a stressful time easier to bear, and she is top notch in her expertise and knowledge of maternal and fetal medicine. HIGHLY RECC Dr Lanni!! I drove from southside to see her @ MCV, she's that good. Her OB appts are only on Tuesdays because she has other duties on other days (she is also head of 2 depts at MCV and lectures).

Spent the weekend at St Mary's Hospital having two procedures…read more Have to give high marks to everyone at St Mary's hospital. Their professionalism and care was absolutely amazing. If I could I'd give them 20 stars! Thanks St Mary's for your care!!

took my son in because he has poison ivy on his face. Dr. Christopher Johnson did nothing. now…read morehave to go back because it's worse.