Bon Secours has been my go to for ER care when needed. I recently visited Bon Secours Health…read moreMedical Center in Harbourview, Suffolk, Va. and was very disappointed with the lack of patient privacy during my visit. Due to ongoing renovations, patients were seated and treated in the hallway. While I understand that construction can create challenges, there was little to no effort made to maintain confidentiality. Doctors were openly discussing patients' medical conditions, concerns, and treatment plans within clear earshot of others. Sensitive health information should not be easily overheard in a public hallway setting. Is it not important that healthcare facilities have a responsibility to protect patient privacy, even during renovations. I hope the administration addresses this issue promptly to ensure patients feel safe, respected, and protected when receiving care.

DO NOT GO HERE FOR LABS! They do not respect your time. 8:30 appointment. Check in at desk and…read morelady tells me to use the automated check in. Wait until 9:00 a.m. to make sure the machine worked. Lady tells me "they'll be with you shortly to register you" WHAT??? It's now half hour past my appointment and I'm not checked in? I need to go to work people! At LabCorp (or where I used to live for that matter...) you walk in and you're out within 15 minutes of your time. What kind of craziness is this? I left. Please note - I previously tried to have lab work at one of their offices but fasted for nothing because their system was down. This is twice I haven't been able to complete basic labs due to bad customer service.

I visited Obici's main building today and I was able to park close to the entrance. YES!!!!…read moreThe receptionist helped us find our way to the doctor's office. The interior has been UPgraded in a major way. It looks like a different, star trek type of place. I was shocked at the sleek lines and new flow patterns. Very nice and accommodating for those with mobility and visual disabilities. TEN plus for the signage updates and seating! I got in and out rather quickly. I achieved my goal and leaving extremely pleased with myself and Obici Hospital.

I felt like I was in a fight for my life when I came to the ER here at Obici…read more But the staff did not miss a beat... From the check-in at the ER desk to the ER staff, to the admission floor right below ICU, my life was in their hands and they did not let me down! A couple of honorable mentions Caitlin my ER nurse is very professional, friendly, knowledgeable, and tentative. Thank you for your warm hands and caring heart while you attended to my needs during this very scary moment. Jessica "Army Strong", was my day nurse when I was admitted to the hospital. She explained every procedure and helped me with my concerns. In a freezing hospital room Jessica never denied me a warm blanket ( I'm up to seven). She was gentle and very apologetic when drawing blood and taking vitals. I could not have had a better nurse looking out for me... Until I met my night nurse Melody! Words can not describe her wisdom as a nurse. In fact, if her ID did not say nurse you would swear she was an MD! Melody's discernment was unreal, her ability to anticipate your needs was uncanny. Her attention to detail was unbelievable. The care she provided, and her ability to articulate what you are experiencing was so comforting. I never wrote a review on a hospital but when you have staff members like nurse Melody that show you she genuinely cares you must leave a review! There is so much that I can say positively about Nurse Melody but this review would be way too long. But I must mention how the other nurse staff has expressed the same sentiment. Nurse Melody called Nurse Jessica after her shift was over and checked in on me "during her personal time at home!" That is the kind of medical professionals you only see on T.V. (Gray Anatomy) I am feeling better and am very thankful for the medical staff here at Obici. I truly believe God orchestrated this whole encounter for my good.

Front desk staff and security were extremely friendly, welcoming, and helpful. Unfortunately, our…read moreexperience changed completely once my wife and I were taken back to the ER. The nurse assigned to us was cold, difficult to understand, and provided very little communication or clear instruction throughout the visit. After tests were performed, we were left waiting in the hallway with little to no updates. Staff would often walk away without answering questions or explaining what was happening next. The lack of communication was so poor that we found ourselves having to ask other staff members for information. We were even close to leaving before receiving discharge paperwork because no one followed up with us. This was especially disappointing because my wife and I had just found out that we're expecting a baby, and what should have been an important and emotional experience was overshadowed by unprofessional attitudes,racism as we are Hispanic American veterans and poor patient care. We understand that emergency departments can be busy, but basic communication, compassion, and professionalism should never be overlooked. Especially when there are 2 patients not a fully stocked ER. I hope management takes this feedback seriously and works to improve the patient experience for future families.

Appointments cancelled & rescheduled for 3 months later for a different location, further away…read more It's so frustrating! I love my doctor, and things go smoothly once I get there, but Sentara's internal scheduling & My Chart application (which I needed to sign into for my upcoming appointment) are terrible!

My family and I have always received superb care at Lakeview Medical Center from every one of their…read moreclinics including Internal Medicine, Sleep Medicine, Gastroenterology, Radiology, and Dermatology. There is plenty of parking a short distance from the front door and the waiting rooms are never overcrowded.

The receptionists for internal medicine are rude. They called me over and over, when I return the…read morecall they are so rude like I am interrupting their day. If you don't want a job working with the public get a different position. I work with the public and I don't treat my clients like they are not the reason I am getting a check. Cheryl has been not helpful and rude. She needs to stay off the phone. She doesn't have time to be helpful with all her sassiness. I will be leaving as soon as I find a different doctor with a welcome intake department.

The front desk personnel was very nice! You have to be buzzed in....plexi-glass between staff and…read morevisitors. Hand sanitizer available. Very thorough. First time coming here to pick up paperwork (yes they check ID) and it's Military Circle Mall!!!!! Best part. You can go shopping right after! Plenty of parking and it's right next to Ross!

Quality of care - very good Food from kitchen - was the best…read moreever that ive encountered while i was a patient in hospital

I had an angiography procedure done at this hospital today (4/30/26). From the registration to…read moredischarge, everything was done professionally and efficiently. The staff was great and super friendly. From the registration desk to the nurses who prepared me for the procedure, to the cath lab nurses and technicians. I was extremely comfortable and felt safe in the hands of these professionals. Thank you Dr. Heizer and all the Obici staff who strived to provide the best patient care and experience. It's greatly appreciated. Thank you again!

Thia center was very nice and clean. We went to have outpatient surgery and the staff and doctors…read morewhere very nice and respectable. They gave us everything we needed and showed us the facility where my granddaughter would been seen. The lobby was very clean and they served fresh coffee. .They offered butter crackers, graham crackers tea ,and hot chocolate. It was very comfortable and when when the temperature changed they ordered us warm blankets.

This place is awesome! After my daughter sprained her knee we were referred to this location…read morebecause the locations in Va Beach had no appointments for a month. I decided to take the 30 min ride and was quite impressed with this establishment and the employees. Before we entering the main building they checked our temperatures then directed us to the waiting area. It was super clean and smelled like Pine Sol every where lol. We really like the doctor (can't remember his name) . He was thorough and didn't rush. We scheduled another appointment with him at the Va Beach location. To sum it up it was totally worth the ride and wouldn't and would definitely recommend it!

I am very happy with my surgeon and my successful knee replacement. However, their billing…read moredepartment gets a one star because it appears to be all Ai generated...I am very diligent in making sure my EOB's match the amt and date of service. However, if you find a discrepancy, you are instructed to send an email. Maybe AI can't handle two instances...either way, they never attempt to correct their mistakes! It's sad that we have come to this!

I had a surgery done earlier today at Chesapeake Regional. My care team was AMAZING. I walked into…read morethe building really nervous but the anesthesiologist, my surgeon and the nurses made me feel so at home and relaxed in both pre and post op. They let me take my time getting up to leave as I have POTS and mixed with dizziness from anesthesia wasn't fun but they took such amazing care of me and I can't thank them enough! The only rude person I came across was at check in downstairs there was a younger woman who was tall and thin who was extremely rude to us but literally everyone else we talked to were BEYOND kind! If I have to have surgery again I hope it's at Chesapeake!!! Thank you all again for a successful surgery and recovery!!

A big thank you to all the professional cardiac care team in Newport News. My heart bypass with…read moregraft procedure in June 2026 was handled exceptionally well by all concerned. My cardiologist Joseph Adinaro referred me to Dr. Dimitrios Pousios, a cardio-thoracic surgeon who has performed over 2,500 operations. He is a shining gem. Special thanks to Juanita, Kayla Bisgaier, April Towler, Temika Cohen, and the many hospital staff who worked as a team to keep me closely monitored in the first few days after surgery. Two months later, I feel fine. I can't thank you all enough. Best wishes.

This is the worst hospital I've been to. I got hit by a car and was left in the waiting room for…read morehours without any pain medication. The waiting room was very loud and overwhelming which wasn't helping with my most likely concussion. Do NOT r

Went to the Quarter Deck to pick up information. I asked for the phone number of the Ombudsman. The…read moreservice member, who was in uniform, told me to scan the QR code at the end of the desk. Not having my cell phone, I was unable to accomplish the task. Looking at her closely, I noted the tiny silver star that was placed on her head. I didn't know that service members in uniform and on duty now earned silver foil stars to occupy chairs, collect a paycheck and not be able to assist people.

I traveled to VA to see my great nephew, who was born in June. Upon arrival, I had to stop at the…read moreguards post and complete a form in order to drive onto the hospital campus. Once I passed the background check, I was given a parking pass valid for the next few days. I parked in the parking garage as instructed by my nieces husband. I got turned around the first time, and it took a little extra time to find the maternity ward. But the next time it was easier and I never got lost again lol. On one of my visits, I walked through the oldest structure on campus which was the original hospital built in 1827. This is the oldest military hospital in the US. It still had the original stone exterior (outsise of original hospital) which had been closed in with hallways surrounding it. I checked out some cool paintings throughout the hospital. I learned a lot of history by reading the captions of the paintings. This biulding was turned into an administrative building. The campus was huge! And very pretty as it sits on the bank of the Chesapeake Bay. There was lots of green space which was beautiful.