Excellent service! We have a new HVAC company and it's these folks. Luke was on time, professional…read moreand knows what he's doing. Very fair prices and an overall great experience. Highly recommend!

This is probably one of the best heating and cooling companies around. My furnace went out sometime…read morevery early on 1/20/19 at 4. I woke up around 6 am freezing cold. Called around to a few places and nobody could get to us until later in the afternoon. Monroe was able to come in bright and early at 9am. The technician was right on time and promptly got to work. After a few repairs our furnace was back up and running. Pricing was pretty fair, especially for a the quick service. I would definitely recommend calling them first.

Will helps us out in a pinch once again!…read more Coming off of a difficult week with one of our kids being in the hospital, we discovered our basement a/c no longer worked. We called Will, and he made time to come out the next evening. He was able to easily diagnose the problem as a blown capacitor and fixed it at a very reasonable price. We were up and running with a working a/c that same night! Will also remembered some of our other ongoing needs, with another aging a/c on our house and issues with our duplex rental. He is so knowledgeable and truthful when he talks to us about options. Having used his services many times, we trust him when he says if something is an easy fix or needing something more expensive. He is the service pro everyone should have saved in their phone. So lucky to have found him!

After having a really bad experience with a well known company we shall say sounds like Dexter,…read moretrying to scam us by saying we needed an entire new furnace which would cost $14,000 we got a second opinion from Will at ASCS. Will not only explain to us in detail what was wrong with our unit but helped us understand the other company was lying to our faces. Will helped fix our motor and our furnace has been running perfectly ever since. He even checked up on us the next week to make sure we didn't have any other questions or concerns. If you want someone you can trust and at a good rate, I highly recommend Will at ASCS.

We had Greenwell Plumbing and heating come out to do an estimate for installation of a toilet, pit…read morepump, shower and corner sink and another utility sink. Aaron Jackson was the technician that provided the estimate in a very reasonable time. We had a few items that needed to be completed before the work could be done; but he still provided an estimate. Other remodeling was completed made a few changes of the above and he quickly re-did the estimate to adjust it. Contacted Greenwell to move forward and schedule it. Scheduling was quick and Aaron showed as scheduled and started the work. He continually keep us in the loop as he progressed or if he had a question for our input before performing a the task just to be sure we were okay with what he was going to do or provided some other options. He a wonderful person and good technician. He always cleaned up after himself which in itself is a testament to his standards. ( we had other workers that that just didn't seem part of their job, it makes a difference) This is the 2 nd time this year we have used Greenwell and have been pleased with the staff and work performed. We recommend them and if you get a choice we recommend Aaron Jackson. Also the staff, Karen Watts was great to communicate with throughout this process. Kudos all around!

I would leave them zero stars if I could. I have left them glowing reviews in the past however,…read moreafter paying them almost $30,000 to install a new HVAC unit four months ago, our AC system is not working at all. We paid for their "membership" but good luck getting through to them as they hide behind their AI telephone scheduler and then apparently use something akin to Slydial when they call you back (makes calls go straight to your voicemail) so you are forced to use their AI "person" to schedule. Good luck if "she" doesn't recognize you as a "member". Long story short, we called someone else to come out and will be taking all (plumbing and HVAC) of our business elsewhere.

Warranty repair was fixed by Justin in just a couple hours. Nice and cool again…read more Personable and polite.

UPDATE: I had another company come out from Oldham County, I had a misfire. with a simple fix they…read morefixed my issue and said I do NOT need a new unit. I cant believe what I went though with Dr.P. Tried to sell me a new unit. Do NOT recommend. Be weary, if you communicate any dissatisfaction, the team (husband/wife) tag team and scream. The husband was in the background literally yelling. I had to ask her to stop emailing me, in which she continued. I threatened to call the county attorney if she didn't stop. Not only did she NOT stop she had an officer call me to get my side of the story. He then called her to ask her to stop calling me. She is very dishonest. I do not post negative comments unless I feel the public needs to know. No business should ever scream and tag team a customer over nothing. It is on record however. I will NEVER use them again as well as 5 other people I have found in Oldham that feel the same. A good friend had a similar experience with them both. They are fake, not genuine people, it was their unprofessionalism that shocked me. Again, they will respond to this because they are terrified of a bad review, but I must tell others about my experience And share the truth! They have now updated their response FOUR times and is adding personal information about me on here that will likely result in a lawsuit as some should be very confidential. I will now be calling the BBB on Monday and my attorney in LaGrange to consult about what they have added on here.

I wish I could give this company 0 stars. So, in 2018 I purchased a new AC unit (mine went…read morecompletely out) from them with a 10 year warranty. A few years later during one of the maintenance checks, the technician informed me I must purchase a $1,000 LED light for my HVAC system, otherwise my warranty will be voided? What? I bought it anyway, because I have bad allergies, my job installed something similar and the air quality increased. But, that's not the point. Me not purchasing a new component after the installation YEARS LATER should not have any bearing on the warranty. The reason I am writing this review so late is because I moved so, I am not worried about shady practices from them anymore. But I would 100% stay away from Elite Heating and air if I were you.

Tech came to my home to check my new furnace. While there, he told me that my A/C unit was…read morecompletely void of refrigerant, and the A/C and/or Heat Pump would not work any longer. So I had a competing company come out to confirm. They told me that my refrigerant was full. They tested both my A/C and Heat Pump, and both worked perfectly according to specs. Elite tried to use high pressure sales tactics to sell me a whole new outside unit, which was not needed at all. They lied to me, and tried to commit fraud upon me. I have reported them to the BBB.

This was the best experience we've ever had with any company. When our AC went out we called…read moreseveral companies who did nothing to rectify the problem. Thankfully, we called Sterling and our air was up and running in a few hours. They are professional, knowledgeable, understanding and exemplify the true meaning of customer service! A special thanks to Michelle who got the ball rolling, to Doug who came out even though he had already finished his last job of the day and the two great installers who completed the work today. If you're looking for a company who is fair and honest Sterling is the one to call! Vickie T.

This company is top notch. Always there for me. Their response times are well above and beyond any…read moreI've seen. Truly grateful again.

The company picked up our new toilet from Home Depot since they hadn't delivered before he came…read moreout. After coming back to our home he discovered the bottom of the new toilet was broken. He returned a second time from Home Depot with another toilet and finally got it installed. Even though Home Depot dropped the ball, Maeser scored in customer service and exercusion. Well done!

called Maeser at 340p in a panic with my main water having been turned off for two days because of…read morea shower leak upstairs. We weren't sure if it was coming from behind the tile wall or if it was just the faucet stems but another plumbing company came out yesterday and charged $99 just to tell us that we would have to hire a tile demo person to tear out the tile wall to the tune of $800 before they could even start to repair it. SMH But today Jason with Maeser was at our house within 30 minutes of our call and done with all repairs within the hour! And Maesers cost was less than half of the other company's quote! Not only that Jason was the most respectful kind man and he was obviously very knowledgeable. And he saved us from having to go to a hotel room tonight because we had no water. Jason graciously came in and treated my husband and I with respect and assured us he would take care of everything for us. He put our minds at rest which meant the world to us, especially being seniors. He definitely went above and beyond! Next up we are getting a bathroom remodel done and Maeser will be doing it of course! They even do garage doors! Please don't waste your time calling anyone else. Call MAESER and you will have a company for life that does it all and will save you money! Lisa Lewis

Amazing! We had a new HVAC system installed a year ago and…read moreeverything, including the install, has been great. Today we had maintenance cleaning done. That went very well. What impressed me above everything is that the gentleman, I forgot his name, noticed that there was a leak by my hot water tank. I was able to call another company and get that fixed today. Had he not seen it, or mentioned it, that could have become a very costly issue. I can't thank him enough! Quality company and quality employee!

Owner was very nice and resolved the issue ! Thank you! I would recommend them for future services!read more

I had a water heater emergency at my rental property after the bottom of the old unit apparently…read morefailed and caused a water issue. Since this directly affected my tenant, I needed the repair handled quickly, professionally, and at a fair price. I reached out to both Maeser Master Services and Dauenhauer Plumbing while trying to get the issue resolved. After comparing the estimate I received from Maeser with the final paid invoice from Dauenhauer, Dauenhauer ultimately earned my business. Their price came in a couple hundred dollars less, and I appreciated that I did not have to sign up for a monthly membership just to receive a better price on an immediate repair that needed to be handled right away. Dauenhauer replaced the old unit with a new 40 gallon gas water heater, and the process was straightforward from start to finish. The work was completed, the issue was resolved, and my tenant was taken care of. Overall, I was happy with the service, the pricing, and the completed replacement. Out with the old, in with the new. I would use Dauenhauer again for future plumbing needs.

Property Damage Caused by Improper Installation of Emergency Sump Pump…read moreI am filing this complaint against Dauenhauer Plumbing regarding significant water damage to my basement that appears to have been caused by the improper installation of my emergency (secondary) sump pump by their company. On Sunday, March 8, 2026, I noticed that my main sump pump was running continuously without shutting off, which was abnormal. Because I had a newer emergency (secondary) sump pump installed as a backup, I unplugged the main pump to prevent possible damage and contacted Dauenhauer Plumbing to schedule an inspection for the following day. On Monday, March 9, 2026, at approximately 8:30 a.m., I heard an unusual sound coming from the sump pump area in my basement. When I investigated, I discovered water forcefully discharging from piping connected to what appeared to be the emergency (secondary) sump pump system. I immediately contacted Dauenhauer Plumbing, and a plumber arrived within approximately 30 minutes and stopped the water flow. According to the plumber who responded, the emergency (secondary) sump pump had been installed incorrectly. He also stated that he found nothing wrong with the main sump pump. He initially believed the discharge line might be clogged and cut the exterior line to inspect it, but there was no standing water in the discharge line. The plumber then stated that he believed the underground discharge line might be broken and offered to arrange excavation. Instead, I suggested a temporary above-ground discharge solution to move water away from the foundation. The plumber went to Lowe's, purchased flexible piping, returned, connected it, charged me for the materials and labor, and then left. As a result of this incident, my basement sustained water damage, including: Basement flooring saturated with water Drywall/sheetrock wet Insulation wet Possible defect or damage to the main sump pump I have photographs and video of the incident and damage. I have also contacted my homeowner's insurance company, State Farm, and they advised me to begin emergency mitigation with PuroFirst. That process is currently underway. I have made multiple attempts to contact management at Dauenhauer Plumbing regarding this matter and have not received a return call or meaningful response. Given the seriousness of the damage and the fact that their own plumber acknowledged the emergency sump pump had been installed incorrectly, this lack of response is unacceptable.