I worked for this company for a few years. Their service agreements are very beneficial to the…read morecustomer and I actually felt good doing repairs that were needed.

Our AC went out this morning (Saturday) and we kept seeing online where some AC companies were open…read more24/7, but when we called, it stated to leave a message or call back during business hours. Finally with Prudential, they really are 24/7. We called them around 3:30pm and they showed at 6pm. The individual that came, Antonio, was very nice and answered all of our questions. He was very professional and got us up and running at no time. He stated that the capacitor was bad and I was so glad that it was a part that he had. I was concerned that it was going to end up being something that we needed to have ordered. Antonio provided great service and I think that it was a reasonable price for being available during the weekend and being available on the same day.

Unfortunately last night my air-conditioning went out and it was blowing hot air and couldn't…read morefigure out what was going on. I woke up this morning and I called Milburn when they opened at 8:30 and they sent two workers out within the hour. They were very fast they were friendly and helpful. The compressor went out in my unit And they said easy fix and within 10 minutes it was done and it was $150 that I was fine with pan because deafly got have air-conditioning in the house during the summer. So I do recommend this place and if I have anymore problems with my heating or air I will contact Milburn

I have had a two year battle with health issues and high bills due to a failing air/heat system. I…read morehad warranty through a nationally known warranty company and was getting nowhere. They sent another company, I will be reviewing next, out and their standard answer was the coils feel cool. The other company always managed to come when it was a cooler day that I could open my windows. Kyle, the younger tech came out and yes it was a milder day and my coils were cool, he was disturbed by a noise it made. Then Mark came the next day when it was 100 degrees in the shade and the coils were not even lukewarm. It took some arguing back and forth with the warranty company but I got a new system put in this past October. This winter, I enjoyed the lowest electric bills ever. THE THING THAT IMPRESSED ME MOST IS THEY -LISTENED- TO THE CUSTOMER... what a concept! I am not going into summer with fear of high bills... I can't thank Kyle, Mark, Wendy and the rest of their kind staff for doing the right thing. I will have bills like I did when I first moved in next year. I can't thank you guys enough.

My air conditioner started to blow room temp air. They were able to send a technician the day that…read moreI called. John was honest in letting me know that geothermal systems is not his expertise. The next day, Tommy arrived. He has more knowledge with geothermal systems and was able to fix my issue quickly.

Avoid Wright Mechanical (Louisville, KY) at All Costs - $4,500 Later and Still No Fix…read more We inherited a York HVAC unit installed in 2020 when we bought our home (installed from Wright Mechanical). It was oversized for the space, but issues didn't start until 2023 -- just three years in -- when it stopped blowing cold air. We called Wright Mechanical to service it. They claimed there was no leak, added 11 lbs of Freon, and charged over $1,000. In 2024, the exact same issue returned. We were confident there was a leak, but they again denied it -- and even suggested our neighbor might be stealing our Freon. They topped it off with another 11 lbs and charged us $1,100. By 2025, surprise: no cold air again. This time we insisted they actually fix the root problem. After a couple hours of unclear troubleshooting, they proposed a dye test (finally) -- for $2,400. This would bring the total to $4,500 paid over three years, with zero resolution. We told them we were moving on to a different company. Their response? A $500 bill for that day's visit, despite being onsite less than two hours and leaving midway. When we asked to speak with a manager, we were told that was "against policy." We called the office to escalate and were told someone would call back. No one ever did. Bottom line: Wright Mechanical charged thousands to temporarily cover up a problem they never actually diagnosed or fixed. They showed no accountability, no urgency, and no real customer service. We're now pursuing small claims court and filing a BBB complaint. Save yourself the stress -- stay far away.

I called at 8am with an ac unit that went out the night before. Its July in ky so its hot!! They…read moresaid they could have someone to my place between 11 and 2. A nice guy named Andrew rolled up at like 1130 after a call to let me know that he was on his way. He replaced a capacitor, cleaned up the unit and my wife and kids had a cool home in about 2 hours. Thanks Andrew

Service agent, Peyton Coffey, did outstanding job. Professional and polite. Gave explanation of…read moreservices given. Will use again in future.

For almost 6mos I had been having problems with both my upstairs and downstairs units. I had used…read more3 different companies and paid over $1k on repairs only to have the problem return. Chuck from Project came by and spent over an hour not only researching my issue but listening to me about what my issue was. Eventually after 3 separate visits (without charging me for each one) he identified the problem and fixed it. He even contacted me for several days after to check to see that the issue was resolved. I cannot express how grateful I am to the team at Project. They did everything possible to help and not just recommend buying a new unit. Furthermore, when it was necessary to replace at least one of my units, the worked to find me the best value for me! I HIGHLY recommend them!

Can't say enough good things about our experience with Project Heating and Cooling. Every step…read morefrom meeting Cole for the initial consult to the install by Kevin and Tyler was exceptional. Our old system that was installed in 1994 went out right when 90 degree days were on the way. Thankfully!! The pros at Project were able to get us a new, updated, complete system, a/c and furnace, installed quickly! saving us from sweltering. And we have a much appreciated peace of mind knowing we are well prepared for any temperatures this winter might bring. Thank you Project Heating and Cooling for taking such good care of us! Sincerely, The Martinez Family

Quality Heating and Air has worked on my home a couple times. They do a great job and are very…read morehonest and reliable. When they didn't fix what they purported to, the owner promptly showed up on a weekend to address the issue. I plan to continue to use Quality for any future issues.

Excellent service and timely response. They kept an old system working beyond its years and then…read moresold us a new one at a fair price. Thank you, Quality, for doing truly quality work. Steve Shapiro

Warranty repair was fixed by Justin in just a couple hours. Nice and cool again…read more Personable and polite.

UPDATE: I had another company come out from Oldham County, I had a misfire. with a simple fix they…read morefixed my issue and said I do NOT need a new unit. I cant believe what I went though with Dr.P. Tried to sell me a new unit. Do NOT recommend. Be weary, if you communicate any dissatisfaction, the team (husband/wife) tag team and scream. The husband was in the background literally yelling. I had to ask her to stop emailing me, in which she continued. I threatened to call the county attorney if she didn't stop. Not only did she NOT stop she had an officer call me to get my side of the story. He then called her to ask her to stop calling me. She is very dishonest. I do not post negative comments unless I feel the public needs to know. No business should ever scream and tag team a customer over nothing. It is on record however. I will NEVER use them again as well as 5 other people I have found in Oldham that feel the same. A good friend had a similar experience with them both. They are fake, not genuine people, it was their unprofessionalism that shocked me. Again, they will respond to this because they are terrified of a bad review, but I must tell others about my experience And share the truth! They have now updated their response FOUR times and is adding personal information about me on here that will likely result in a lawsuit as some should be very confidential. I will now be calling the BBB on Monday and my attorney in LaGrange to consult about what they have added on here.

I requested a quote to have a fan capacitor replaced on the outside unit. This part runs 10-15$ on…read moreAmazon. I was quoted 170-250. Ok, with a service call, sure. I follow up and confirm this is the price quote, and it may require a contactor as well (another 10-15$ part). THE DUDE RECOMMENDS I REPLACE MY ENTIRE SYSTEM. I confirm that is what he is recommending, and he says yes. To be clear, these parts wear out, and get replaced. Like, the design of the outside fan unit is such that you can remove 3 or 4 screws, and swap these parts out with a screwdriver. Because they require periodic replacement. In no way, shape, or form is that a proper response to this minor of a repair. They are scamming people that simply do not know better.

Very satisfied with the prompt service, explanation and demonstration of issues, and execution of…read morefix. I had an aging system (25+ years old) and when I got home from work, the thermostat had made it to 80. I suspected the recent heat wave finally did it in.... Regarding timeliness, I called at 600pm and by 200pm the following day, I had a new HVAC. During the process, all of the staff were courteous, professional, and persistent until the job was complete. Would definitely recommend.