we were warmly greeted by Shelby when we arrived and everyone was very friendly. our salesman Bill…read moreGavin helped us find the Silverado pickup we were looking for. He spent a lot of time searching and when we picked up out new vehicle he was very helpful going through all the available options the pickup has. the finance person (Keegan) was great at our closing and very knowledgeable about what we needed overall this is a great dealership. Harv and Ann Dumond

My wife and I bought a very nice Honda CRV off of the "Pre Owned" lot. Greg Helder did a great…read morejob, and we were treated every bit as if we just bought a new car. Keegan assisted with the paperwork so the entire transaction was a flawless experience. I would highly recommend them! Thanks guys!!

I found Ryan's Auto Care on Yelp and decided to give them a try. I'm usually cynical about auto…read morerepair places but was very pleased with the service I received. I mentioned a few issues I had in addition to the main problem - wipers quit working. They looked my car over and found the problems, providing me with details and what could be fixed now and what could wait. They provided me details, cost, etc. and kept me apprised of progress. Additionally, they provided me a loaner car. This was a godsend as I was going to daily radiation therapy for cancer. I was so pleased with their care, I also asked them to give me an oil change as I knew it would be needed soon. I feel the cost of the work was very fair and will have the continue with the other things we found and put on hold. Great business!

Two great experiences. Fair pricing, keep you updated on status with texts and phone calls. If…read moreyou are looking for a shop to fix your students car I highly recommend Ryan's Auto Care!

Review of General RV in Wayland, Michigan…read more We recently had the pleasure of working with General RV in Wayland, Michigan, and overall, it was a very positive experience. Here's a detailed breakdown of what stood out and a few areas where there's room for improvement. What Stood Out Wide Range of Options: General RV offers an impressive variety of choices, from their "Keep You Camping" program - considered an "industry differentiator" because it prioritizes your ability to use your RV during peak camping season and educates owners on what truly needs immediate attention versus what can wait - to various extended warranties. Their willingness to work with customers and tailor options to individual needs really sets them apart. Exceptional Team Members * Marcus (Salesperson Extraordinaire): Marcus was fantastic. He patiently answered all our questions and helped us secure a great price. His expertise and knowledge of the industry as a whole, honesty and friendly approach made the buying process smooth and enjoyable. We appreciated all of his tips and tricks while test driving and found his insight and attention to detail refreshing! * Justin (Financier and "Cliff Talker Offer"): Justin was incredibly patient with all our questions, especially when we raised concerns about General RV's service department Yelp rating. He walked us through the financing options clearly and helped us understand everything thoroughly. * Aaron (Parts Specialist): Aaron was straightforward and helpful, providing a clear list of must-have, nice-to-have, and cool items for our RV. His no-nonsense attitude was refreshing and very useful. I love that he did not try to sell us things we didn't need and answered lots of questions about water systems and electricity! * Jim (Walk-Through Expert): Jim gave us a thorough walk-through of the RV and explained all the features in detail, ensuring we felt confident with our purchase. * Andrew (Insurance Specialist): Andrew was amazing at finding the best insurance coverage and deductible combination within our budget. His expertise made a complicated process much easier. * Front Desk Team: The ladies at the front desk were attentive and helpful throughout. Even though they initially spelled our name incorrectly, they quickly fixed it and kept the atmosphere light with some friendly teasing. Areas for Improvement While the overall experience was great, the cleanliness and attention to detail inside the RV could use some work. There were small issues like the time wasn't set on the clock, dried chunky caulking around the outside lights and smeared on a window, and a receptacle so dusty that I initially thought its color was off. Improving these small details would elevate the customer experience significantly. Final Thoughts General RV in Wayland offers excellent customer service, knowledgeable staff, and a variety of helpful programs that make RV ownership easier and more enjoyable - especially for a first time buyer. With a bit more focus on the finishing touches and cleanliness, they would be absolutely top-notch. I highly recommend checking them out if you're in the market for an RV.

I do not recommend this dealership…read more First, the coating package is a complete scam. They advertise one price, but once all the additional fees are added, you end up paying almost double. Save your money and don't buy it. The sales process was also very disappointing. The salesperson kept adding extra products and services, making the final price much higher than expected. I felt pressured into purchasing things I didn't really need. The biggest issue was that the salesperson assured me my current truck was capable of towing the camper. After I took delivery, I found out that wasn't true. I ended up having to replace my truck just to tow the camper I had purchased. I feel like I was misled, and that was extremely frustrating. To make matters worse, the very first time I used the camper, my vacation was ruined. The fresh water system appeared to be contaminated, with what looked like bug eggs in the water tanks, and the water coming out of the faucets had a terrible smell. I had to spend a good part of my trip on the phone with customer service trying to get help. Unfortunately, the customer service experience was just as disappointing. The representative I spoke with was rude and unhelpful, and the woman at the front desk treated customers with very little respect. It felt like they didn't care about resolving the issues after the sale. Overall, this has been one of the worst purchasing experiences I've had. I would not recommend doing business with this dealership. I hope my review helps others avoid the same headaches, unexpected expenses, and poor customer service that I experienced.

He delivered what he said he would. The tinting looks great! Was installed in a timely manner. I…read morethink he did a great job! I would use him for my next job. .

Decided to go with these guys last minute ended up with a broken windshield was given his word that…read morehe'd replace it next week come time all the sudden I have to wait another two weeks be careful!!!

So I happened upon Dylan's business on Facebook when I was shopping for a new car. I was searching…read morefor a Honda Pilot specifically and found one from DMS Automotive at a good price, but when I contacted the business, Dylan explained that the vehicle was pending sale and would sell later that day. As a consolation, he told me that he had several other Pilots currently in the shop that were being rebuilt. He explained to me that the nature of his business was to purchase vehicles that needed rebuilt enginges & transmissions, fix them up and sell them. I was intrigued so I continued the conversation and eventually agreed to put a down payment on one of these Pilots. Dylan told me that the vehicle has 212000 miles on it but they were installing an engine and trans with 87000 miles. He also explained that there would be a limited 1 year warranty issued by DMS Automotive placed on the engine and transmission should there be any issues with the work done on the vehicle. I thought, this sounds like a good deal and felt safe knowing there would be a warranty. Well I was a bit careless and bought the vehicle without thoroughly inspecting it, and the "warranty" that was issued to me was a handwritten piece of yellow legal pad. I also signed a purchase agreement that states I'm agreeing to buy the car "as is". I asked Dylan repeatedly to print or email the complete terms of the limited warranty, and he claimed that either his laptop wasn't working, his printer wasn't working, or that someone else who works for him was unable to attach the file to an email. I asked, can I get the file from your computer on a flash drive? He claimed not to understand how a flash drive works. It is indeed a 2003 Honda Pilot but the 4WD doesn't work, cruise control doesn't work, and check engine light came on immediately calling for issues in the transmission. I called Dylan about the check engine light and asked for his help, he said we should change out the transmission fluid and filter and go from there. I made multiple appointments with him to inspect the issues and he never showed up, making excuses as to why he was unable to come. I have not spoken with him in weeks and it seems as thought he has blocked my phone number because it goes straight to voicemail every time I try to call. I have had the transmission fluid changed, which was extremely dirty, and the oil level in my engine was low, so I am skeptical at this point as to whether or not a different transmission or engine was actually installed in this vehicle. My assumption now is that I purchased a 2003 Honda Pilot with 212000 miles at the blue book value of a Pilot with 87000 miles. The car drives, but slips occasionally in low gears. Needless to say, I was hoping to acquire a vehicle that didn't need thousands more dollars spent in repairs upon purchase, and I feel that Dylan was dishonest and intentionally sold me a vehicle with known issues and then cut off his communication with me.

This man is a scam and rips off people constantly. He took advantage of my 84 year old Dad and lied…read moreto him about getting him a vehicle and took money for parts he never produced nor did he fix anything in the vehicle. Do not trust this lowlife.

In October of 2025 we had the wife's Jeep headlamp replaced. In November of 2025 we needed to go…read moreback for a headlamp alignment. The wife had to pay a deductible toward our warranty claim. To our great surprise, we were contacted recently (July 2026) by the dealership and advised that we'd been overcharged for the deductible and Ed Koehn was cutting my wife a check. One might argue that the alignment should have been done with the initial headlamp install, but one cannot argue about the honesty displayed regarding the over charge.

This Dealership is not loyal, purchased 4 new Jeeps from them. They took 8 months on a Jeep paint…read morewarranty, took our jeep 200 miles unauthorized by us to a body shop who did horrible work, caused more damage was not OEM. SIX weeks later they have yet to make this right with us. DO NOT GO TO THIS DEALERSHIP, MATT will not help you or make things right. We have reached out SEVERAL times and by certified mail with no response. The dealership is very shady and does not do the right thing. Report them to the attorney general, State licensing board, state consumer protection office. They need to treat customers the way they would like to be treated. DO NOT USE Ed KOEHN.