Came here yesterday because my significant other of 10 years passed away and I was told on the…read morephone in January that the line was cancelled but I needed to bring a death certificate in to remove my significant other from the account. Yesterday was horrible customer service, was not given one condolence and they did not explain the process to me in any way. Then they said I needed a new account but my credit is locked so I unfroze it. Came back in today to get the issue taken care of and was told , the line was cancelled. I can't tell you when or if you'll get charged again this month. I tried to call Verizon as instructed and was told I can only remove the person from in the store. That I was just turned away from, again. I have had Verizon since I was 12, I am now 36. I may be switching. Horrible experience, especially someone who is actively grieving.

Terrible customer service . The lady that helped today she being rude and racist. She doesn't want…read moreto help me to order new iPhone 17 pro max she act like she doesn't want to help me . she look at me like I don't have money to pay for the phone she even tell me you make sure you have money in your account to pay for the phone . She's really rude and suck.

"I went to them because I thought my phone wasn't working right, but they told me my phone was fine…read moreand just needed an update. They updated it for me free of charge! Honestly, they are very honest and friendly. I'll definitely go back there every time I need to fix my phone or any other device. If I had gone anywhere else, they definitely would've charged me just for the update.

5K Stars - Fast, honest, experienced, friendly, fair priced, excellent customer service, and an…read moreamazing shop. Many times this shop has been just the right help at the right price and time. During floods my friend's iPhone fell into a big mud puddle and got run over. Brought it in and they gave it a going over and determined it was a goner. Luckily, they had a used / refurbished phone available within the budget during a difficult time. Next was a MacBook Pro that needed a battery. Their testing confirmed the battery was bad and the charging adapter defective. Continued use of the defective charger would damage the new battery so it too was also replaced. The screen is damaged so they looked up the availability of a replacement and could get one though we opted not to do it at the time. Replaced an iPhone battery and got it checked thoroughly as it had some damage. They put it under the microscope to see if anything important was damaged or if it went through to the PCB board and it was ok. Big relief, just a battery swap. At a different time it acted like the charging port was dead so got it checked and hopefully fixed. He took it to the bench to inspect it. Turned out to be pocket lint / fluff blocking the contacts in the port he easily cleared and handed it back. We all laughed. A Galaxy Watch that was a gift the charging contact separated from the back. Wasn't sure it could be salvaged or repaired and brought it in. He put it under the microscope and saw a lead was nicked, but it was ok. He reattached / glued the contact back on free. Thanks for all the times they helped, advised, repaired, and came through for us and if / when needed in the future.

Came in to add a phone to my plan, Isiah was VERY helpful and professional.Not only did he find a…read morephone for my youngest. I told him it will be a Christmas gift, he was able to get a package deal done where even I got a new phone. Without my new monthly plan shooting through the roof. He let me know that he would transfer my old phone to my new phone, and it would take about 20 minutes. I walked around the mall and came back, Jonathan took over and explained the features and set up child settings on my son's phone. Jonathan was also very professional. I would highly recommend seeing one of these two gentleman on your next visit

Carlo at the Coddingtown Verizon store in Santa Rosa was the best! Super friendly, profession,…read moreefficient and quick, he solved my problem just like that! A true top knotch professional!!!! Thanks Carlo for all your help!

Apple store in Santa Rosa. Immediate help, knowledgeable, patient, had excellent advice, new…read morephones in stock. Was a great experience for someone older and not tech savvy.

Someone finally, (after 10 minutes) approached me, and asked if I needed help. I'm old, maybe…read morethat's the problem, the last time I looked my money/credit works just like everyone else. Maybe it would be a good idea not to expect that everyone knows the inner workings of the Apple Store. I won't be back.

This review is strictly for my girls Andrea and Hayden! I have never had such a pleasant experience…read moreat a T-Mobile store as I did when I stopped by to upgrade my phone last week. After a pretty disappointing interaction with another staff member previously, I wasn't exactly enthusiastic about going in, but I had to get a replacement phone ASAP. My experience with those ladies was so much better! They were friendly, informed, smart, funny and genuinely wanted to help me as a customer. There were so many points throughout that visit where I wondered if it'd be too creepy to ask if we could all just hang out IRL. (I decided it was and held back... But there's always next time.) T-Mobile needs more staff like Draya and Hayden, and here's why: as a customer to a cell phone carrier, there's no guarantee you'll always like the terms of your plan, the company's policies, or every customer service interaction you get. But if there are a decent amount of interactions with pleasant, helpful, courteous, kind and fabulous folks, you're more likely to be willing to sit with the challenging times. So, ladies like these make a huge difference! Thank you!

This place never fails to set me up and get me out the door real quick. I was having an issue…read moregetting my new iwatch set up and CS was horrible when I called. No one knew anything and they just made the whole setup more complicated than it really was. As soon as I arrived here and told them my issue, they knew right away how to solve it. No questioning, no trying to change the plan I had chosen to try and fix the problem, no confusion whatsoever. The CS that you phone really need to be trained better. I totally forgot the name of the guy who helped me...and I had even asked his name so I could him a shout out on here...but he was amazing! Very knowledgeable guy and very sweet. Thanks T-Mobile! Go train those CS people please!

I came into the store today in the afternoon. I was with a young man who had bought a phone, ear…read morebuds, charger and activated his phone at that time the day before. He decided he could not use the ear buds and charger so we he went into the store and asked for a refund. He came out shortly and told me he was denied a refund. On the receipt it clearly states a refund is accepted up to 14 days from purchase. So, I went in with the unopened product with receipt and asked why no refund when it says one is offered on the receipt and on the counter. I showed it to him. No refund. Asked for a manager. No. He gave me a number to call. I called it and the PCS agent asked me to bring the phone into the store she could talk with him. She did and told him about the return policy and asked to talk with his manager. Again No. I called the corporate office and while they were very nice and took a complaint, no other help was given. The guy in the store would not give me the managers name and would not call him for me. I am not sure what to do next, but I am sure this has happened to other people. The return policy is clear and stated on the reciept and on the counter. Just beware.

I will never do business with these guys ever again. They are so unorganized and deceptive!…read more Buyers beware they have false advertisement in their store.

I hate all metro stores as they all are shady in the way they do business. But this one was the one…read moreI went to most recent. I went in because I had $10 tablet line and the tablet broke so I went in to get a new tablet to replace the old one and keep the old line for $10. The guy who worked there understood what I said and replaced the tablet for the $10 a month. Well my monthly statement comes in and it's more money than usual. He kept the $10 tablet line and added a whole other tablet line for $30 a month so now I'm paying $40 a month for one tablet that should have been only $10 a month. Customer service on the phone sucks just as much and now I'm stuck paying $15 a month for a tablet line just because the employee was being shady and added another line to my plan without my knowledge. I hate metro customer service and especially their store employees shadiest people ever. I

I went in to the store today to inquire on a new phone. Andrea and Esme (forgive me if I…read moremisspelled) helped me migrate over to T Mobile. I'm on my lunch, making awesome time, then the phone call to a Metro Representative. He was long winded, kept asking the same things over and over, said once I got the email to sign we would be done. Waited and no email, by this time my anxiety is rolling, hot flashing, sweating, and wanting to reach out and touch someone! Esme brought me water, took the call over, and finally got through it. While I'm dying Andrea put together a little swag bag in appreciation of being a loyal customer and not melting to the floor. THANK YOU SO MUCH! These ladies deserve all things good and will always be my favorite Reps!