Overall, I had a fantastic experience. I brought in my Asus Zenbook because a few of the keys were…read morenonfunctional. I was quoted $150 (plus tax and merchant fees) to diagnose the issue. That price felt reasonable, so I asked what exactly it included. The policy was explained to me along the lines of: "We can usually cover the cost of parts within this price, but occasionally there are outliers where additional costs may be necessary depending on the repair." Honestly, I found that even more reasonable. We live in a world where tech manufacturers care less and less about repairability and seem to believe you're better off just buying a new device instead of fixing the one you have. Asus itself charges a minimum diagnostic fee of $99, and that doesn't even include shipping. At that point, I can only imagine what the communication and turnaround time would look like. After a few days of diagnostics, it was explained to me that I would need a new keyboard. Most of the keys simply needed a little work to get functioning again, but unfortunately my "C" key was completely done for, which was obviously out of their control. A replacement keyboard was ordered from a relatively local supplier, but it arrived defective, so we had to pivot to another option from China. What really impressed me was that they returned my laptop to me while we waited for the new keyboard to arrive. That wasn't even something I had considered as a possibility. Even though the repair wasn't complete yet, I greatly appreciated being able to use my laptop in the meantime. That is absolutely not something you'd get from the manufacturer. The estimated arrival time for the replacement keyboard was about a month, but it actually showed up in only about two and a half weeks. I was psyched. I dropped my laptop off in the morning right when they opened, and it was ready for pickup by the end of the same day. Best of all, I was told there would be no additional charges beyond the original quote. Both of the gentlemen behind the counter were thoughtful, considerate, and professional throughout the entire process. The pricing was highly reasonable, the communication was excellent, and I got my laptop back in perfect shape in a timely manner. Highly, highly recommend.

Love this business extremely helpful and pleasant to deal with. And fair pricing. Location is good…read moreas well

I switched to Verizon for internet today...after 20 years with Comcast. The set up was easily…read moredone by me in 30 seconds. I have awesome internet speed (better than I was promised) and the customer service people were non accented and very professional. I can recommend Verizon. Ps...I was dog tired of Comcast's foreign reps who barely spoke understandable English. And Comcast is too damn expensive. Dump Comcast...EVERYONE else is better. I suggest Verizon.

Came here yesterday because my significant other of 10 years passed away and I was told on the…read morephone in January that the line was cancelled but I needed to bring a death certificate in to remove my significant other from the account. Yesterday was horrible customer service, was not given one condolence and they did not explain the process to me in any way. Then they said I needed a new account but my credit is locked so I unfroze it. Came back in today to get the issue taken care of and was told , the line was cancelled. I can't tell you when or if you'll get charged again this month. I tried to call Verizon as instructed and was told I can only remove the person from in the store. That I was just turned away from, again. I have had Verizon since I was 12, I am now 36. I may be switching. Horrible experience, especially someone who is actively grieving.

Once an appointment is taken for any enquiry you have or an issue being faced with one of your…read moreApple Gadgets, the whole process is a breeze. We have an iOS environment at home with 17 Apple gadgets being used between 3 of us... most having been bought by ordering at this store. We at times have had to visit the Genius Bar, sometimes there is no solution which is possible for a particular issue; at times some fixable ones are helped with. Try the Genius Bar for your Apple Gadgets' need.

Someone finally, (after 10 minutes) approached me, and asked if I needed help. I'm old, maybe…read morethat's the problem, the last time I looked my money/credit works just like everyone else. Maybe it would be a good idea not to expect that everyone knows the inner workings of the Apple Store. I won't be back.

This place never fails to set me up and get me out the door real quick. I was having an issue…read moregetting my new iwatch set up and CS was horrible when I called. No one knew anything and they just made the whole setup more complicated than it really was. As soon as I arrived here and told them my issue, they knew right away how to solve it. No questioning, no trying to change the plan I had chosen to try and fix the problem, no confusion whatsoever. The CS that you phone really need to be trained better. I totally forgot the name of the guy who helped me...and I had even asked his name so I could him a shout out on here...but he was amazing! Very knowledgeable guy and very sweet. Thanks T-Mobile! Go train those CS people please!

I went in with a serious grievance against T-Mobile for something that the corporate office did. I…read morehad to cancel my Internet service. Natalie was the most polite and cordial employee that I've encountered there. She addressed my concern and apologize for what it happened and offered me some suggestions as to what to do moving forward. When I complain to the corporate office, they found away to make it seem like the problem was her fault in my review. I truly regret answering that survey. Natali is an outstanding employee and an asset to the company and I wish they had more like her there.

Came in to add a phone to my plan, Isiah was VERY helpful and professional.Not only did he find a…read morephone for my youngest. I told him it will be a Christmas gift, he was able to get a package deal done where even I got a new phone. Without my new monthly plan shooting through the roof. He let me know that he would transfer my old phone to my new phone, and it would take about 20 minutes. I walked around the mall and came back, Jonathan took over and explained the features and set up child settings on my son's phone. Jonathan was also very professional. I would highly recommend seeing one of these two gentleman on your next visit

i am dealing with my dad's phone and other items they sold him ,he didn't need .bobby who no…read morelonger works there is the one that sold the items to my dad,he didn't need and my dad returned them and they were still charging him for the services he had returned ,i have dealt with issah ,,fransico, pedo everyone keep putting it on to the next person or supervisor final outcome i had to pay the bill off , to get the phone back in service AS FAR AS I AM CONCERNED THIS IS ELDER ABUSE WITH WHAT THEY DID TO MY DAD BY SELLING HIM A PRODUCT HE DIDN'T NEED AND AT THE END OF ALL THIS NO COMMUNICATION AT ALL TOWARDS THE END FROM THEM jack b

I appreciate the help from Maria and Eric!! Also the owner Kelvin was there and he was very…read morepersonable and helpful also! If you want great service and being on the Verizon network, visiti them! You won't be disappointed!

From the owner: Experience wireless freedom, premium perks, affordable plans, and no long-term contracts at Total…read moreWireless in Santa Rosa, CA. With budget-friendly Multiline plans, you can add a 4th line at no additional cost. Covered by the Verizon network, we help you find the right fit for your lifestyle. Stop by today and explore our wide selection of the latest devices and accessories. You can even keep your own phone and number. At Total Wireless, we're totally with you.

Steer clear of this store and AT&T all together. While it's tough getting…read morehonest service these days, this store takes the cake! I was sold a plan that didn't exist, and when I found out, I called Customer Service and was given "an apology" and was offered "a real" plan that was "only" $45 more a month! I was told it was the best they could do, and they made it sound like they were doing me a favor. They also tried to charge me for a phone I purchased directly from the APPLE store! You can't make this shit up.

If I could give a negative rating I would. What they sold my 80 year old mother on for cell phone…read moreservice was not what they explained in the store. Called customer support and no one is helpful. They call and just leave a message but phone doesn't ring. Then they say no response to our follow up and close the case with no resolution. Ridiculous they charge my mom with limited income over $200 a month for cable and WiFi. They tell you what you want to lock you in and then never back up what they say. Ridiculous to do business this way.

Wow! What a great experience I had today at this location. I was assisted by Rafael, he was…read moreabsolutely patient, professional, knowledgeable, and accommodating. I went in today to check out other plans to see if I could save money, and possibly upgrade my phone. He compared other plans to my current one, and helped me make a decision. I asked him more than 21 questions, ha! I Probably asked the same question In different ways just to make sure I understood. I think he asked me great questions to ensure I was getting what I wanted. He was very personable, I appreciated his genuine connection. I walked out of there with a big smile and new phone. I felt like he went above and beyond to ensure I was satisfied. Thank you Rafael for your great customer service and expertise. I recommend this location to everyone! Each time I've stopped by, everyone has always been so welcoming. The wait time can be long, even if there's only 1 person ahead of you. I suggest you stop by when you're not hungry or pressed for time.

One employee on a Saturday! I had to want close to two hours for the guy to swap service from one…read morephone to another. Ridiculous. What happen to the days where they would swarm you once you walk through the door

My phone screen got cracked a while back and I started to notice that the cracking was getting…read moreprogressively worse. My charging port also wasn't working any more and I could only charge wirelessly. Since I have an older model Huawei I decided to buy a new screen on Amazon as I would never expect anyone to carry these parts in stock. They got the work done in a couple hours and at a reasonable price. I've thing that I found a little sketchy was them asking for the pass code to the phone. However anything sensitive on my phone is already locked down so I didn't make an issue of it. Great job at a great price

Cheapest people ever! Came with a iPhone 13 pro max no problems with the phone just wanted some…read morecash only offered me 60 dollars. Terrible customer service as well they were laughing when I asked for 120. Hope no one wastes their time or money on these sharks.