I haven't been to this Verizon before but I have met an employee from here! He was working at the…read morePlano store and was juggling so many tasks at once. I was impressed with his patience and tolerance when rude customers approached him with questions. My phone took a long time to back up which was my fault because I went over a year without backing up my iCloud. Isaiah was the one to help me and keep me entertained for the hours I spent in the store. I appreciated all of his help and was impressed with his customer service. He was very personal and very honest. This man deserves a raise!!!!

I went in for a new phone on a Sunday 1/2 hour before closing time. Zac greeted me with a smile and…read moregreat attitude. Zac was so helpful and made sure I got what I wanted. The phone had to be ordered, which was not a problem. He explained the whole process and when it would be delivered to the store. I also got home Internet and Zac was great with explaining how to set it up and if I wasn't happy in 30 days, I could return it and gave me toll-free number to work with for the return. Unfortunately, the whole time I was, there was longer than the store was open, but Zac had no problem staying late and helping me. He is truly a treasure at that store, and I would go nowhere else. I picked up my phone on Thursday when it was delivered. And of course because of work did not get there till right before closing. Again, Zac, stayed late to help transfer everything from my old phone to my new phone. He never once tried to hurry me on because it was after hours and he wanted to go. thanks Zac for everything. You are the best!!!

extremely rude service don't come here unless you want to be yelled at over the phone for a simple…read morequestion.... unprofessional disrespectful nastiness from the young lady on the phone

This store gets an A+ for service. Jose went above and beyond and helping me today. I highly…read morerecommend this store.

I worked with associate Hillary. She was really good. She was able to help me and was very…read moreprofessional and courteous doing so. She definitely tried to upsell and get me to buy as much as possible but I think thats to be expected. I was grateful for her help and I feel that she did a good job.

I just saw these horrible reviews, and I have to say this has NOT been my experience at this…read morelocation. The store is always very busy but I've always been greeted promptly and helped fully. I've been to this location on four separate occasions and I've never left unsatisfied. They are a little short staffed for as busy as they get but I've had several positive transactions here.

If I could do a negative star review for this store and T-mobile as a whole I most certainly would…read more I went in here to buy a new iphone for myself and bought one for my son as well. I was assured that I did not have to change my phone service to receive the back to school promo for my sons phone. I asked multiple times to be sure and was assured that I would automatically get this phone for $99. Well of course I got the 1st bill and I did not receive the credit. I went into the store and he actually did own up to it and assured me it was now taken care of. I get my next bill and of course it still wasn't taken care of. I called the 800 and was told there was no record of it being handled. I then called again to speak to a manager and he tells me "well that's just too bad because I didn't witness the conversation and neither one of my encounters was documented and he would not fix it. I will NEVER do business with this company again. I will pay off these phones and get as far away from T-mobile as possible. Thank God I did not go in this coming weekend and get the 3 new phones that I was planning on buying. They lost a lot of money for having such horrible customer service. Clearly they do not care at all about their customers or holding their employees accountable for what they tell customers. I had a horrible experience at another store 2 years ago and decided to give this store a shot. I sure wish I didn't. Obviously they are all the same.

One of the best customer service I experienced in a while. The representative new exactly what was…read morethe issue with my phone and they helped me understand the problem and how to fix it if I needed it at a later time. I couldn't be more happy with the representative that helped me.

Cassandra helped me with all my needs and more. It was quick and easy to get set up with a new…read moredevice. She walked me through how to use it and was so understanding of my wants! Definitely recommend to anybody looking for a new device!

I stopped into this store to get an upgrade on my phone. The store is under new management and I'm…read morevery grateful I chose this store to go to. I think the staff is very energetic and knowledgeable. Very happy to have them help me through this switch as it can be overwhelming. They were all very honest and reliable.

My iPhone plummeted from my 4th story balcony. The front and back of the phone were severely…read moreshattered but surprisingly still useable. I wrapped it in Saran Wrap and put it back in my case to keep glass from going everywhere when I was on the phone. Decided to take it here instead of getting a new phone. Chris quickly greeted me, assessed the issues, gave me a quote and a time to come back. When I tell you that he hooked my phone up and that it looked and worked like it was BRAND NEW, please trust me! My phone was fixed about 6 months ago and I haven't had one issue. I HIGHLY RECOMMEND...THANKS, CHRIS!

The best customer service, hands down. If you need your phone repaired look no further. I've used…read moreDr. Gadget multiple times for repairs and each time the service has been great and repairs completed timely and perfectly. When a big name store told me I would have to ship my phone out for repair, instead of investigating further to find out the actual damage, I declined and came right to Dr. Gadget. Here, I was assisted quickly and the tech was able to identify the issue right away, saving me time and money. Highly recommend!

The only employee there was more occupied with his ipad than to help me upgrade my phone…read more I wanted to pay for the new phone outright and it upset him. He shamed me for not going the monthly plan route. Made me feel like a small child. When I didn't know how to transfer data from old phone to new one, he outright laughed in my face, ridiculing me. I've never been so embarrassed. Leaving Verizon as soon as possible.

Please go to any other Verizon location. I was provided incorrect information about my new phone…read morefeatures, incorrect information about my plan and when I confronted the employee about it he gave a condescending "I'm sorry about that." When I said "I don't think you are" he replied, "that's the best compliment I got all day. " to make a mistake is one thing... but to be rude is another.

I've been a Verizon customer for nine years, have currently four phones on my family plan and added…read morea fifth for me. Since I received this new phone, I had issues with connection and the overall service of data. Had the phone for approximately 50 days and have been on the phone with Verizon customer service for literally 11 to 12 different occurrences trying to resolve my issue. I got to the point where I just flat out said screw it. I'm gonna return my phone and cancel my service.

Yesterday my dad and I had a really bad experience with the manager of the store Daniel Flores…read moresadly we all spoke the same language and he was still really rude to us saying he couldn't attend us and that it had to be someone that spoke English knowing that the whole reason we asked for him was because he was the only one who spoke Spanish so my dad could understand him his excuse was that he had to leave but the whole time we were waiting that was 4 hours in a half and he did not leave made me believe that he didn't want to attend us or help us in any way This was not the first time he was rude to us that's the whole reason why I'm fighting a review since I know people have bad days But we love Verizon but that's store management is horrible never going back to that store since they don't even try to work with you By the way his name is Daniel Flores

These guys are awesome. We use them for our colocation and they are extremely knowledgeable and…read morehelpful. They have impressed me on multiple occasions with their willingness to go the extra mile for customers. Special shout out to Brian Clark, who has assisted me and saved me from headaches a number of times.

From the owner: Based in Chicago's western suburbs, XNet provides data center infrastructure and cloud-based…read moreservices for business customers of all sizes, throughout the country. Built upon on high-performance, ultra-customizable options, XNet delivers cloud services and virtual machines, hardware colocation, website and application hosting, email hosting, and dedicated connectivity.