There is one serious problem with the standard 5-point rating scale, and My Computer Guy is a…read moreperfect example of the problem. He deserves at least 7 stars, maybe eight! He is professional. He is friendly. HE is VERY knowledgable. He removed the center monitor from my three screen set up. He replaced it with a new top of the line Lenovo with windows 11, a built in webcam, etc. He loaded Windows 11, reconfigures the three monitor setup. He cheked it all out to ensure everything was working perfectly. We said goodbye and he went his way. Then...the next day he sent me an eMail just to confirm that everything was still working 100%--(which is was, and still is). Whenever I need onsite tech services I never consider calling anyone other than My Computer Guy. Doesn't that sound like a seven on the five-point scale? Yeah, I thought so too.

After about 5 years of living in a Lennar-built "smart house", I was finally done with what they…read moredid to make it start. I learned that my internet comes in from the outside, to my router, to a switch, and then to the access points throughout the house. This is the setup for businesses, colleges, etc, and not really for the home users (which must be why Lennar changed to a different setup now). For the most part, it would work seamlessly, however, once every few months, something would go wrong and it would take me a day or two (of luck) to get it running away. I was sick of it and wanted a system more like a home user even if that meant a downgrade with how it worked. I contacted My Computer Guy for an SOS, and he replied immediately. He asked for more details about what I could let me know and we made an appointment a few days later due to my schedule. On the day of, My Computer Guy showed up and was very polite, proper, and professional. Also, ironically, my internet/wifi died after our initial conversation. If Tom had one goal, it was to, at least, get my wifi back. Happy wifi, happy wife, and then I have a happy life. We both headed to the basement so he could troubleshoot the issues. To me, it was just a bunch of wires connecting somewhere, someplace. He figured it out right away and started to troubleshoot the system. He would share some tips to improve my wifi/internet. After about 30 minutes, give or take, he found the problem, fixed the problem, and helped me install a normal user-friendly wifi system. Also, he gave me some recommendations to improve the overall system and helped me set it up. Overall, I would rate this business an A+. Friendly, professional, prompt, and very knowledgeable. Will continue to contact in the future for other IT-related issues and more.

Thank you so much for all your help today with my printer for my business. You saved the day!!Ryan…read morewas fantastic and even picked up a new printer for us. ( I'm sure this is not in his job description). This is why I have used you over the years for all of my computers & printers . Another job well done. Russ Christensen Owner Scrubs Etc Medical Uniforms

Used these guys about a year ago, and wrote a review then. Not sure why it is not showing. Anyhow i…read morewent back to Helping Hands again last month, and again these guys took great care of me. I had some issues with another computer in my home, and needed to get a replacement. Dave sat down with me and ended up recommending a PC that fit my needs perfectly. I really cant thank the staff enough for all of the personalized attention, as well as awesome service. Especially Jeff who works in the back.

I have recently taken over a IT role at a company where Platinum CCTV had provided assistance prior…read moreto my arrival. I ran into some technical issues with offline cameras and changes I made that I could not seem to resolve. Adding to the complexity of my multiple service requests were that remote access tools were not available due to security restrictions at my workplace. I worked with Zack and another tech for several days and they both exhibited remarkable patience, courtesy and in-depth knowledge of these systems, and various makes of cameras. They managed to help me restore service to my downed cameras and point me in the right direction on other issues, all without being able to see our network remotely. As someone who has worked in IT & Support for more than 20 years myself, I feel I know good service when I see it and this level of thoroughness and patience is memorable. On just this merit alone, I would recommend Platinum CCTV as a service provider.

I am very pleased with Platinum CCTV. Mr. Dunteman gave an impressive presentation of capabilities…read moreof 3 levels/resolutions available in security camera system. Aubrey is always helpfull when I call with a friendly upbeat manner. The installers are professional and answered all my questions. I can not say enough good things about the tech support. I am new to security cameras and they took their time to walk me through setup. They were very patient and understanding of my concerns. God bless them all. Tim Dillon

Great service and outstanding patience with everything I needed. I was given clear instructions on…read morehow to prepare my files for printing, all while helping other customers and keeping the store flowing smoothly. I never felt ignored or left waiting. The multitasking was done incredibly well and made the entire experience stress-free. I've used this place many times and have always received outstanding customer service. Highly recommend!

Went twice to get my skis boxed up and shipped out they packaged very well and easy and convenient…read more Excellent service Thank you so much !

I've been back there 4 times now in about as many months. Purchased a used computer and I don't…read moreexpect it to be perfect but come on. Three times for a charging problem. 2nd time adapter was replaced. 3rd time the guy wanted to charge $45 just to look at it b4 he even tested adapter. Guess what it was the adapter, then Elmhurst office wanted him to charge me $55 for a used adapter or I could drive further east to the Elmhurst location and purchase a new adapter for guess what?......$55.00! Nah....I went to Best Buy. The Glen Ellyn store doesn't seem to have any authority and always calls Elmhurst prior to proceeding w/ anything. I won't be back.

I cannot begin to tell you how " PROFESSIONAL TONY & AMID " at Fast on site were.They fixed an…read moreissue had were " APPLE COULD NOT "!!! .I strongly recommend fast on site for "ANY COMPUTER ISSUES ". Pat ( ChaseVideoProductions ).

I have had them in three times to solve my home theater issue. It has yet to be fixed, yet I pay a…read moresignificant bill every time they come in and can't solve the issue. It's either bad equipment or untrained technicians.

I am a Realtor in Chicago for over 25 years and thru my professional life and personal life I have…read moreworked with many Media/Technology companies. In this time some have met expectations while many have not. In ALL of my experience NONE have gone to the level of Exceeding Expectations as Dan Daker and his firm of Media Tech. I have used Dan and his talented team to upgrade and change my personal media systems in both of my homes. He and his team from the office receptionist to service technicians have a high level of customer service initiative, knowledge and experience in this ever changing landscape of Media and Technology. I have confidently recommend Dan Daker and Media Tech to all of my clients and friends and to you who is reading this recommendation. Sincerely, Stephen J. Bognar Senior Broker Baird & Warner Real Estate

Great service. Very knowledgeable. Phone is working better than ever. I highly recommend.read more

Great guy. He was honest about one device that he said couldn't be fixed and wouldn't be worth…read morethe repair cost. The one we really wanted fixed he took care of. Fast and very fair price. Will definetly come back and would recommend.

We have a difficult, old and demanding house in all ways electrical. Rehm knows the best way to fix…read moreany bazaar electrical problem our house serves us. So thankful for them and a their knowledge. They can solve quickly what would take 3 other elections tons of time.

Took in a favorite lamp and I was so impressed with the service and quick repair. The price was…read moregreat and I highly recommend this wonderful local business