We had an alarm sound off on our alarm system and they notified us right away. We tried to silence…read morethe alarm for a day to see if it would go away. It did not so they tested it and turns out that the battery was low. They came out first thing this morning to replace it. It was very quick and the technician, Ricky, was helpful and patient. It was free to replace! What a great value.

I have been using Alarm detection for about 36 years. I have had other offers from other alarm…read morecompany who try to win me over. I will not even consider another company because I don't feed I will have the same service . Alarm Detection cares about their customers and does everything in their power to keep your as a happy customer. Russ , the service person is an extensive of their service. I am treated with dignity as well as feel that he is doing his utmost to keep me in the loop. all in all I am very glad that I am a customer of alarm Detection. roberta teitelbaum

My task in progress because my application is more complicated than normal. I needed an automotive…read moreremote key card. I shopped around but the most value was ordering it online from an automotive remote site. I interacted with Adam and he was able to show up on the early weekend morning. His text are professional and clear, & he included pictures. Mazda even as far back as 2005 (car was delayed as released as an 2006) used a key card. There is a chip in the card and one in the valet key. Mazda blank metal doesn't have all the slots cut into the blank either. Getting the car to go into reprogram mode didn't work because the console said I need two "keys." However there is a chip in both the medal key and card. So one transmitter set will work, or should have. He drove an hour back and forth to get the other generic key and had to modify it with a Dremel rotary tool so that the key would have tolerance to get through the tabs on the ignition. That didn't work and he is coming back next week to try again with just another chipped key. Didn't charge a trip fee for making a round trip, nor for the generic key that didn't work. I will spread the word within the MazdaSpeed group so they can get help if the elect to get the Mazda key card instead of generic. At least have one original card and one generic real key. At this point I elected to tow it to Mazda DG for them to try with my key. Because if I buy theirs, its considered an "installed electronic part," and they won't accept returns. Too risky for $400. If they can do it I just pay for 1/2 hour of programming. Worst case I have to buy their key, mine is also OEM (not eBay/Amazon). His company slogan should be either 'The Locksmith from Lockport,' or 'The Lockport Locksmith.'

If you need anything with keys or locks to be fixed, look no further! After having gone to TWO…read moredifferent ace hardwares to make copies of a house key (unsuccessfully!! They didn't work and I spent HOURS driving back and forth to have them try again, and ultimately to return them), Mark made copies of the key quickly and they worked! and when we needed some springs in our lock fixed, Mark was responsive! He told me he would arrive in about an hour, and about ten minutes out gave me a courtesy call to let me know he was close by. He not only fixed the lock, he also tightened up the screws and the screen door (that would slam shut previously). Mark was courteous, kind, professional and knowledgeable throughout the whole experience. Definitely going with Mark again anytime we have any key/lock needs! Thank you!

Having quality security was a major priority when we established our new Headquarters in Evanston…read moreIllinois- as our team serves more the 1,600 youth and reaches more than 4,000 family members each year through afterschool and summer learning programs, clinical counseling, street outreach, and parent engagement programs. We required a system that was easy-to-use but delivered quality surveillance footage. The system was designed with panoramic or 360-degree cameras which reduced the total amount of cameras needed to cover key areas and allowed for the beauty of our facility to shine in which we were awarded Excellence in Design for New Construction at the 2017 Design Evanston Awards. Having Umbrella Technologies on the construction and planning team was of great value to our organization and after the system was turned over to our administrative team they were responsive and continued to answer all of our questions. We have on-going training planned with them & are very thankful for the video surveillance system they designed which serves to keep our staff, children and families focused on what matters. Kelli-Ann Alcott Operations Manager Youth & Opportunity United (Y.O.U.) Evanston, IL

I've been working with Umbrella Technologies for nearly 2 years. Whenever I need something I email…read moreor call the COO and Founder Thomas Carnevale. He has always taken the time to help us with whatever we needed. On multiple occasions he took the time to do online demonstrations on their products and answer any questions that we may have had. They also provide advice on camera placement and what materials will be needed to make them operational. Thomas also does not try to up-sell or try to sell you things you don't need. He is honest with his evaluations and his quotes. Umbrella Technologies and Thomas have earned our business for all future camera purchases and I'd recommend them to other colleges or universities for Campus Security Services. Andrew Davis- Director of Campus Safety Monmouth College

We had scheduled Zine technologies and they did an amazing job of streamlining and Cord management…read moreof all the exposed wiring. They went out of the way to accommodate all of our needs. They will be our go to company for any of our surveillance cameras, door bells or wireless management in the future. Very reasonable as well. Highly recommend.

We ended up not moving forward with the upgraded camera replacement but the team that came out was…read morevery professional and explained everything to me. This review is for the positive experience and the fact that they came out on a holiday.

I have recently taken over a IT role at a company where Platinum CCTV had provided assistance prior…read moreto my arrival. I ran into some technical issues with offline cameras and changes I made that I could not seem to resolve. Adding to the complexity of my multiple service requests were that remote access tools were not available due to security restrictions at my workplace. I worked with Zack and another tech for several days and they both exhibited remarkable patience, courtesy and in-depth knowledge of these systems, and various makes of cameras. They managed to help me restore service to my downed cameras and point me in the right direction on other issues, all without being able to see our network remotely. As someone who has worked in IT & Support for more than 20 years myself, I feel I know good service when I see it and this level of thoroughness and patience is memorable. On just this merit alone, I would recommend Platinum CCTV as a service provider.

I am very pleased with Platinum CCTV. Mr. Dunteman gave an impressive presentation of capabilities…read moreof 3 levels/resolutions available in security camera system. Aubrey is always helpfull when I call with a friendly upbeat manner. The installers are professional and answered all my questions. I can not say enough good things about the tech support. I am new to security cameras and they took their time to walk me through setup. They were very patient and understanding of my concerns. God bless them all. Tim Dillon

I recently moved and Carolyn at Forest seamlessly guided me through the process of getting…read moreeverything squared away in my new home. She attentively listened to my wants and needs and made it happen and she even showed up on the installation days to make sure everything was correct which was a plus. The techs, Brent, Giovanni and Anthony worked hard to get the job done in a timely manner, as I was on a time crunch to get everything up and running. They were clean and precise. Thank you, Forest!

My husband and I moved to the North Shore of Chicago last year from Arizona. We had an alarm system…read morein our prior house and wanted to duplicate the security system in our new house. I did a great deal of research into the available security companies in our area. We selected Forest Security after meeting with their representative, Tim, at our house. He was very knowledgeable and helpful. We felt extremely comfortable with Forest Security and decided to choose them over their competitors. We just had our security system installed by Jason and we could not be happier. Jason really understands security systems and took the time to share his expertise with us so that we had a comfort level with our system. We would highly recommend this company and feel we received superior service, product and really good value. Julie

I've been wanting to get cameras at my home since moving here a bit over a year ago. I don't even…read moreremember how I stumbled upon 606 installs but it was lucky. Another company I had spoken with had quoted me more than twice the price, I guess because the cameras they use are fancy or something? I don't know, because the ones Ernesto installed are great and doing precisely what I wanted. When I was on my search for home security cameras, I kept mostly finding things like ADT, SimpliSafe, or something else that was largely about selling you the monitoring plan; the equipment I think was less expensive but then you're paying for the monitoring. I am not generally a fan of the everything-is-now-a-subscription-or-service thing nor do I want to be beholden to whatever rates a company decides to charge. Some of those also were self-install options, which didn't interest me at all. They hooked up several cameras at our home to provide various views, including the basement since I wanted to be able to see what's happening down there when I'm upstairs. The system has a hard drive that can support up to eight cameras. We can save photos, videos, and also play back to see what happened earlier in the recording on the various cameras. Although they could have provided a monitor, we don't really have a place for it so we simply have an app on our phone through which we can view the cameras. I'm not sure why, but I thought it would go much more quickly than it did. I have no frame of reference to know how long it should have taken so that's not a criticism. It took about six hours total but having it done well was the most important part. I would highly the crew at 606 installs for their professionalism, reasonable rate, and excellent work.

I requested an outside speaker replacement. I had purchased the speakers and didn't want to climb a…read moreladder two stories to hang them. I requested a quote and was given a fair price. They sent out an awesome employee who removed the old speakers and replaced with my new ones in less than an hour. Everything worked and I couldn't be happier. I would definitely use them again.

Our Representative and Installer were great - Vivint is a legit company that protects your home,…read moregarage, and lets you know who is coming from guests, unwanted people, visitors and home deliveries.

I have been a customer since 2010 and I recently had their new security panel installed. Everything…read morewas working fine, but I discovered that my doorbell's data wasn't being saved. I reached out to the technician and he came out, but he couldn't figure it out and said that he needed to come back. He was not able to fix the problem, even after 3 visits, on his last visit, he told me that he needed to talk with his boss and he would call me and schedule an appointment with me for 8/6, but on Tuesday morning at 0604, I received a text message from him saying that the problem was what he was hoping it wouldn't be, that I needed a newer camera and doorbell. The problem was that he should have known that before he even started the job and he purposely stretched this out, pass my 30 days, to force me into purchasing more equipment and this is why he told me not to call customer service, but to call him and he would get the job done, quicker than dealing with customer service. I've never had a problem with Vivint before, but now I see that they have unethical workers who do not represent the company very well

I don't write many reviews on contractors, but Fox Valley Security deserves one. They installed our…read morehome security system in South Barrington ca. 1995. Importantly, they designed it to suit our needs rather than force some standard thing on us (back then we had small kids). A few years later, we updated our windows, and they came back and updated the system. And a couple years ago, they adapted it once more to our changing life style. They listen. They are friendly and knowledgeable. They do not push unnecessary features. And they are very fairly priced. Great company to work with.

The owner of the company came to my house (personally!) in Barrington to do the estimate for our…read moreSECURITY and FIRE ALARM systems. He was very conscientious, and assessed every door and window, as well as every other possibility you can imagine...VERY thorough! He explained everything and gave me a fair price for what sounded like a lot of work. His installation guys were practically invisible--finishing the job carefully yet quickly, AND they even cleaned up after themselves. The owner was so nice, and made me feel like I could call them with questions about my alarms ANYTIME (what a relief!). I have a friend who runs a business out of huge warehouse in Schaumburg and he needed someone to install a security system. I recommended Fox Valley Security Systems. I know he was thrilled with these guys as well. The owner has had the same team of installers for over twenty years so they work together very well...both big and small jobs. Experts in their field, fairly priced, honest and friendly! RESIDENTIAL SECURITY and FIRE SYSTEMS.These guys REALLY know their stuff!

Wow. Called to ask for assistance in opening WWI era toolbox. Rob answered. I texted pictures over…read moreto him and he called right back with the solution. So helpful. I am delighted.

Very fast and friendly service. Came equipped with everything necessary to change all of my locks…read moreas well as replace some of my broken door knobs. Highly recommend.