After going in and making my account / getting a router shipped out, the service technician not…read moreonly kept my I.D hostage for 30 minutes. He proceeds to ship my router to an address I don't live at, while providing no sort of help or compensation. Instead was instructed to just pick the part up at the address it was shipped to. Little disappointing and frustrating being offered 0 solutions and having to deal with this alone. Wouldn't come to this location if you can avoid it.

Not happy with the service techs inside this location. Went to change my protector screen under the…read morelifetime warranty AT&T offers.. They put on the wrong screen the first time and I had to come back inside and ask for the correct screen. No apology was given,I even felt bad and tipped the tech (Nick) Five bucks because I understand mistakes happen and he had to redo the screen protector with the correct one. He rushed the process of putting on the screen protector and i ended up with a bubble in the middle of my screen and the screen is not centered with the black call bubble that the new iPhone 14 offers.... Nick and his manager proceeded to lie to my face and tell me "that's how it's supposed to be, bro." And refused to do it the right way. I guess they must of forgetting that I already had a previous screen protector done the CORRECT way when I first purchased the phone.. I usually don't write reviews but even after I tipped Nick for his mistake he proceeded to lie to my face. Will not return to that location ever again. Oswego location is WAY better! Shame on the Yorkville location. Piss poor customer service!!!!

AM FORCED TO PICK ONE STAR, OTHERWISE THIS POST WILL NOT GO THROUGH. ZERO STARS IF I HAD A CHOICE…read more DO NOT GO TO THIS STORE. Repeat. DO NOT GO TO THIS STORE. Employees not helpful at all, have a bad attitude, especially when they can't sell you more products, and when it's closing time, they basically kick you out of the store even if you're in the middle of either a transaction or seeking their help. OH, AND NEVER MIND SEEKING THEIR HELP. Tyler will be happy to tell you that he doesn't get paid to do that!!!!!!!

I got involved in a problem where the store manager took advantage of an 82 year old woman. She…read morewalked in with a problem with her phone and walked out with a smaller phone, an iPad, iWatch and a home internet system. Shameful. I admittedly lost my temper and was thrown out of the store. Terrible.

Excellent service listens to your needs performs to your expectations. Highly recommend this agency.read more

Paid for rush service ($270 - 3 service attempts)) to serve a 30 day notice (over a 6 day period…read moregoing into a weekend) to evict persons living in a probate estate home. Server stuck a copy of the notice in the door on second attempt because he "saw rubbish" outside and assumed they had moved. With that inexperienced and stupid attempt he basically told the occupants what he was doing. (I was told by the office that he had 10 years with the company) Three attempts means three attempts, lousy or not. The same night my client heard from a third party in communication with the occupants that they had found the notice (not legal service). I emailed the company THAT NIGHT and told them what had happened. The server had gone out the third time the next morning prior to the company contacting him. The entire time of the contract, it took the office HOURS to contact the server (they told ME this) They gave me one more service attempt because they had admitted they screwed up. The server saw lights on and heard voices inside but (surprise) they wouldn't open the door. For the last three days of the service period, I emailed the company for status without response approximately 10 times. When I called, they told me that they received the emails, and were waiting for their server to respond. I've been practicing law 30 years and have used many companies for service of process. This company had no plan on how you serve an individual, made fatal errors, and had poor communication both internally and with the client. I wouldn't use MSI to serve a notice to a child's teacher that they were sick that day, let alone anything important. Without any doubt among the worst in the Chicago area. Stay away and don't waste your money. ----- Regarding the owner's response below, it is utter nonsense. I sent these guys to serve notice on a vacant house for $270? The owner is lying. I told them three people lived there. They were sent there to serve notice, not to make a judgment call on occupancy? Oh, and do people ever leave a house? Their server left a notice in the door, effectively rendering any future attempts futile. The woman in their office admitted it, that's why they gave me an extra attempt. It wasn't a "courtesy" attemp. They screwed up. You have a weekend job and you don't communicate with the client? That's poor business practice. As far a suggestions. YOU MADE NONE except a stakeout which given your track record would be a waste of time and money.. I emailed 6 times Monday morning for status, and called when you didn't answer. Hey man. I know it's painful to get a bad review. But you should suck it up and try to get better instead of lying on Yelp. You have a poorly run business.