This store knocked it out of the park today! Byron provided fast, efficient, and courtesy service…read moreto exchange 2 phones for new ones. The set up was flawless. We waited on comfortable couches as he walked us through the process. Meanwhile, he and Sweta juggled other customers, answered calls, patiently addressing customer issues with billing, late payments, and more.

I really want to like Verizon but I just keep having so many issue's with them, this last one takes…read morethe cake. November/25/2021/ I turned my son on to Verizon trying to get keep with establish credit and get something in his name for the first time. He applied online, I phone 13, and 7 watch everything went through so he was good. November/26/2021 The next day he gets an email saying they want proof of his ID, and SSN either come in store or send it to a secure cite. He decided to go in, they took copies of his SSN, but he only had the paper copy of his DRIVER LICENSE, on the Associates say that's not gonna work and then it was overrided by another manager said you sent it up he should be fine. They send it to they corporate team or whoever they said everything was fine so I left. December/14/2021/ My son gets a call from the fraud department wanting to Verify who he is and wanted a copy of his ID. My son goes on to explain the the situation and what he did when he went into the store, also let them know that his ID card hasn't came yet it should be here any day. The lady From the fraud department told him this, Don't worry about it you already came in the store and verified yourself, they were just tripping about the photo ID because you tried to order another product just wait intel December 25th that will be your 30 days and than order your product. December/25/2021 CHRISTMAS DAY My son is in Las Vegas I get a call from an unrestricted phone call wasn't an answered but I said what the hell I'm glad I did. It was my son saying that Verizon cut all his service off WTF. So when they do that you can't call from there phone, plus it was on Christmas, so he had to go through a lot of complications to get to a phone, what a bad time to cut somebody phone off smh. So I had to find a way to get in touch with Verizon because pretty much everything was close so I had to get to the payments department and get transferred to the fraud department. (Side note, it's amazing how the payment department is always open but Customer Service is not lol ) Continuing, So we got a hold to the fraud department they said they cut his phone off due to not showing proof of driver license, we couldn't believe it. We explain to the Lady what happened the lady admitted that everything we said was true and apologize, but would not turn the services back on until she got a copy of his drivers license within 24 hours, if not they will canceled everything. My son was super disgusted with the service and the lack of communication he went and turned everything into Verizon and went right over next-door to AT&T and got service with them when he got back from Las Vegas . Also when he turned everything end they were giving him hell at the store, I had to come down there just freaking ridiculous soon after that I transfer my service over to AT&T as well and I've been with Verizon for 13 years. THE END

I ordered a new iphone through the T Mobile website but ran into a minor issue when I tried to…read moretransition from my old phone to the new phone. I drove over to the T Mobile location adjacent to Brookfield Square Mall (because I saw that they had awesome reviews) and I was so happy that I did. I had a very short wait (less than 10 minutes) and Sydney assisted me with the process. She was extremely knowledgeable and friendly. Since there was lull while I was there, a number of other associates interacted with me and they were all VERY friendly! I highly recommend going to this TMobile location for any assistance you may need. It was a great experience!

Steven and JD were great! They helped us out before the store was closing and stayed late to…read moreassist. I great appreciate the support and knowledge on the upgrades and accessories. Thanks for having great and knowledgeable employees.

A friend in I went into the store today 3/7/26 @ 4 p.m. to purchase a screen protector for my new…read morephone. Instantly, the store manager started yelling at me about moving my car because I parked in an Athletico parking spot (identified parking spot for the business next door). I replied, they aren't even open. He then asked what I was in for, to which I said that I wanted a screen protector for my phone. Mind you, we were never greeted, just met with yelling. Also, it needs to be mentioned that there was no one else in the store. He rolled his eyes and said he would put a screen protector on for me today but he's the store manager and if he says I can't park in their parking spot, that I can't park in their spot. Both my friend and I both shocked and taken back by the way we were treated and the rude demeanor of the store manager that I told him I in fact would not be spending my money there and I would be making a complaint. He replied OK. Rude. disrespectful, arrogant are a few words that come to mind. The store manager also appears to bed training in appropriate communication and customer relation skills.

The manager and Damecio were very helpful in explaining the promotions and helping me make my…read moreselections. The current promotion for IPhone 16, Apple Watch and iPad was a pretty good deal. They were very welcoming in the store and it was not at all high pressure sales. I will definitely use this location again.

Ryan set me up with my 4th phone/ line and everything works as it should. In and out in a very…read moreshort time AND SAVED me money as well. Can't do better than that. Thanks Ryan for such a great transaction .

The new Verizon in GERMANTOWN on Mequon road is the place to go for excellent service and help…read more Christian was so knowledgeable and patient in solving the issue with my phone... Very much appreciated!

I have had to go to this store 3 times in the last month or so and I have had a great experience…read moreoverall! I have generally gone in the evenings right after work and have been able to be helped right away. I have seen a different associate each time and all were friendly and seemed knowledgeable. We added a new line to our family plan, so we were able to get a pretty significant discount to all get new phones and they do let you keep your old device for 30 days. You can choose which phone and color you'd like and they will get it ordered for you. I thought it came in fairly quickly, especially because we were not in a rush!

Worked with Malcolm to trade in my phone for a new one. Complete ass, very rude, and came off…read moreextremely negative from the start. He called his manager and explained the story all wrong like he was working against us not with us. Malcom is definitely in the wrong business with that attitude. I don't recommend working with that knucklehead.

Jose was amazing! Thank you for helping talk through the process to upgrade devices. I was…read moresurprised to know that the former device stays, in September 2024 I took the phone home with me to make sure all items transferred successfully, I like not having to take the device and bring it back to the store. Jose explained the savings in service due to the upgrade. I also learned that the phone case and screen protector warranty process is different directly to the ZAGG site, the process to register both the case and screen protector was easy.

I needed a new phone a couple of months back so I went to this location because of it's ratings on…read moreyelp. The staff was very nice and "helpful". I picked out my phone and asked a lot of questions about monthly payments to help me decide which phone to upgrade to. As I was going through the purchasing process I was excited when they told me I had a $500 credit on my account that I could use toward accessories such ear buds, phone case, cords etc... so I picked some items out since this was a "credit". I was informed that the first phone bill would be higher than the normal monthly payments which I understood. Unfortunately my payments stayed the same. My monthly payment for one line ended up being over $160. When I called AT&T (not the store) to see why my payments haven't changed they told me it's because of the accessories I put on my account. I was scammed! Beware of this location or anyone at AT&T who tells you that there is a credit on your account. I paid off my phone and am switching my service.

Adrian and Rodney provided exceptional service with a complicated upgrade…read more They went above and beyond to get this accomplished.

I had my best phone store experience at this location. Ryan Kerekes (store manager) helped me get…read moremy new phone and account set up. He was absolutely great, he was nice, he was fast, and was able to answer every one of my questions. I know he is the new store manager there and he seems to be doing a great job. I highly recommend going to his store for your phone needs. -Seth

The closing time is 8 pm as noted in the sign out front amd he operating hours from Yelp. We called…read morethe store to ask the closing time and the "black male" employee stated that they closed at 7 pm. We entered the store at 6:30 pm. The payment machine in the store is wide open and cash bin sitting out. We asked if the machine works and they say yes but they stopped accepting cash at 6pm (2 hrs before they close.) The two employees are also sitting down and completely rude. Don't even bother to get up when we enter store or to assist. This is what "Post Covid" American workers have turned into.

At the end of our chat, they would not stop chatting. I was done and I had to say thank you twice…read more Not happy.