Been going to this guy for phone help for 3 years. I first discovered him after reading a review…read moreand heck, he's easy to find in my town on a big plaza. He goes out of his way to help you. A few years ago, my phone charging port was not working right in and I was in the process of getting new phones and changing providers. He couldn't repair it. He hooked me up with a gadget to charge my phone till I got the new ones. Today I stopped by because every time I plugged my cellphone auto charger into my saddlebag port on my Indian Chieftain motorcycle, it knocked the FM radio right out. All FM. I also have had issues in my truck with certain FM stations using these cheapo chargers. I showed Ibrahim when I brought my bike in today, and he said............"I'll be right back". Brought out his auto charger and BOOM. All good. It takes A to C and C to C cables also! It was the cheap dollar store chargers that were causing all the interference. I had also bought some quality in home wall chargers from him when I got new phones. They work GREAT. He sells "the good stuff" but much cheaper than the phone dealers. I bought 2 of these new auto chargers for our vehicles and 1 for my bike. When my current major carrier contract runs out I may go with a service that he provides because he treats you right and makes sure he can help you. If he can't fix your phone, he can put you in something else. Highly recommend.

Love this place! The best prices around for any and all repairs or replacements. Abraham is the…read morebest. He is super friendly and helpful when it comes to explaining the repair process. Highly recommend!

Best Store And 5G Internet You Get More Deals I Love the store Also DIRECTV My Family Got The…read moreiPhone 15 Pro Max And They Got The Best Deals!

I went in to buy a new phone. They talked me into buying 2. There was a BOGO going on. This was…read morein April 2018. I HAVE YET TO RECEIVE MY $1000 THEY OWE ME. At least 10 visits to the store (over an hour each time), and over 30 phone calles....blah blah blah. 'We promise we will take care of this. We know its not your fault. Give us a little time" per Shannon, (the manager) and Jose. Well, it is now February with no money returned. I gave them more than enough chances to make this right. I have taken it to the higher powers. They ARE NOT A 'REAL' ATT STORE!!!! Only a retailer who sells their product.

Your customer service is horrible! I have T-mobile Wi-Fi I set up auto pay and who ever does auto…read morepay payments didn't do their job and I was disconnected. I reached out to a representative and was on the phone for over 25 minutes trying to pay my Wi-Fi bill! This is ridiculous and unacceptable!!!

I went into T-mobile Store on 130 Water St, Fitchburg, MA 01420 and this black short,…read morecurly-haired guy was awful I don't think he had a brain and should be ashamed of himself... telling me my phone didn't take a sim card ... too lazy to figure out it did. He was STUPID and RUDE! For being an elderly man he did NOT have any respect. I got home found how and where my phone took a sim card.. it was easy and really NOT too difficult.. it takes a micro size card. This person should be fired. He did NOT know how to deal with a situation and didn't even try. I am so mad. Plus, he was rude and talked back to me... I really think they should fire him. THIS STORE does NOT deal with the public very well and they certainly are not out to try to help people. I am not amused nor am I happy! SO BEST TO GO ELSEWHERE THEY LACK PROFESSIONALISM AND LEAVE MUCH TO BE DESIRED!!!!

These guys are so bad…read more... #1 - they charged me $458 twice and they are saying that it didn't happen. It's ok- I'm charging back. #2 - they claimed they were installing an OEM battery but it turned out they installed a cheap and USED aftermarket battery. It blew up in my phone, and damaged my screen. #3 - the screen protector they used peeled off after 4 days. #4 - they did not reinstall weather sealing back despite the original issue being water damage. #5 - they refused to help correct it without a receipt. This isn't 1999. They use a computer to process my card and have what I purchased but they kept saying "why you no have receipt". This was 10 days ago.. They have a POS (Clover) which tracks what I ordered, but they would not look it up. They said "maybe come back tomorrow and maybe my boss will let you buy a new battery and will install for free". Avoid this place. It's a scam and they do a lousy job.

These people are extremely disreputable…read more I brought my phone in for a repair. Not only did they fail to fix it correctly, they damaged my phone and broke my case. When I brought it back in, they refused to act honorably and complete the repair I had paid for. They blamed me for the damage they had done to my phone and literally put a piece of Scotch tape on my case where they had broken it. Literally. Scotch tape.

I've known the owners for a couple of years now, they are some of the most kind, fair, and honest…read morepeople I've ever met. When they told me they wanted to open up a cell phone/computer repair shop, i was a little iffy on the idea. But when they finally opened up the store i was in awe. They re-built the entire store from the ground up. Installing new flooring and painting the walls all by themselves. They are willing to put the work into their store, I know they are willing to put the work into your needs. I recently bought a used laptop from them, and it is working as if it came out of the box. I have no complaints and i will definitely recommend this store to all my friends, co-workers, or to anyone in need of a repair.

Known the owners and workers my whole life, they are amazing people, great quality of work, helped…read moreme with everything tech-related and I never had any complaints. Overall amazing people and extraordinary service! You won't be disappointed!

Exceptionally helpful expert at Leominster Cricket helped make transfer easy!read more

Great deals, phones, coverage and people! I highly this store and Cricket Wireless for all of your…read morewireless needs. They have Samsung, Motorola's, iPhones and have 5G access on all plans.

My wife's Iphone broke, and T mobile on John Fitch was very heplful. The customer service rep I…read morecalled at T-mobile stayed on the phone with me, alerted staff at the John Fitch location and the employee there fixed my issue and answered all my questions while being very professional.

They accidentally deleted my carrier line, which is under my dad's account, while he was there…read more They then expected me to somehow answer about 20 phone calls from him as if I still had service. When I called from another phone to get everything sorted out, the employee I spoke with was extremely rude. At one point, she said, "Yeah, we've been trying to get it sorted out, but you weren't answering." Yes... maybe because you deleted my service and I literally didn't have service to answer the phone! She was dealing with multiple customers at once, giving me an attitude, and expecting me to know exactly where certain settings were on my phone. I understand that mistakes happen, but the way this situation was handled was completely unprofessional. Instead of taking responsibility for the mistake and helping me fix the issue, I felt rushed, blamed, and treated like an inconvenience for a problem that was caused by the store in the first place!! I'm not surprised by the 3/5 rating. If you have the option, I strongly recommend going to a different T-Mobile location especially if you're spending your money there.

This rating is for Jose…read more I went in to cancel my business internet package. Jose went through all the convoluted steps, but the software concluded with an error. He did it again, but the program would not let him finish. Being in high tech, I reviewed his steps and saw that he did everything correctly. He provided a number to call, and I was able to finish it with Customer Support, although it took a few more calls to get it done completely. Jose was friendly, helpful, and supportive. I'm not too happy with Xfinity, but I appreciate Jose's professionalism.

I spent 3 hours in the store on 12/1/25. Sophie was very patient and…read more pleasant with a difficult problem I had with an Xfinity I phone. Today I went back to the store to get a mailing label printed and make a return. Rob was very kind patient and helpful.