Ozzie Perez was the best …read more Fitbit and Google overnight joined, leaving. us unable to track walking God bless Ozzie he was so kind and patient and figured it out please affirm him for bring an outstanding employee for Verizon mary Schuster

This used to be a great store. There use to be a lot of help. I got my IPhone 16pro there and have…read morehad problems since day one. I walked in earlier this week to seek assistance for my non-working phone. I was told that I would have to drive to Naperville for assistance. When I said no, I was told someone would come to my house on Saturday between noon and 2 to "fix" my phone. I stayed home all day for this. Well, it's 4:30, and I haven't seen anyone.

I have been a sprint customer for over 18 years. Recently I was told that I would have to switch to…read moret-mobile after their acquisition of sprint. I spoke to an associate at the store and tried to explain an issue I was having after switching. The individual was talking over me and not letting me explain all details of the issue I was having. I tried to ask him to let me finish explaining the problem because the solution he tried to propose, when he Interrupted me, I had already tried. He proceeded to inform me that I was interrupting him and that if I didn't stop he was going to hang up on me. I, again, tried to explain the issue and he did hang up on me. I called back and a woman answered and I asked for the person's name who hung up on me. The woman lied and said that she was the only one there. She proceeded to put me on hold so she could see if the associate that was on lunch was the one I spoke to. Then hung up on me after about 1 minute on hold. I then called back three separate times and the rude guy answered and told me "I'm warning you to stop calling my store and harassing my associates" and hung up on me all three times. - I asked to speak to a manager and was told no -i asked for his name and he refused to give it to me. -the woman lied and claimed that no one else was there -the man I spoke to was extremely rude and confrontational. These are my first interactions with t-mobile and I couldn't be more dissatisfied. If I could I would rate them at 0 stars.

Probably the worse t-mobile I've ever been to. I've had this phone company for over ten years. The…read moreelderly man I seen walk in confused about an app, they looked annoyed with him. They were rude to him. They spoke to him like he was beneath them. He looked so sad. I spoke up and told the employee I think they could do more to help him and she then started being rude to me. I tried buying two iPhones and she started insisting I didn't even have phones with T-Mobile. Upon opening my app and showing her my FOUR devices she looked even more mad. I was trying to get two iPhones as Christmas presents for my children. She then proceeded to tell me I couldn't order them because she can't figure out her computer. She's stated, "it's just not working." "Try another store." Then she stared at me blankly like if I was trash. She also told me the phones wouldn't be available till January 8th anyway and acted as if I couldn't get the phones for Christmas either way. She was trying everything to convince me to leave because she wanted to continue to play on her phone. After going to a different t-mobile the employee there told me that Diana gave me a date for a phone color that was really popular and on back order for weeks. I never told her what color phone I wanted. So why would she tell me January 8th and not inform me of sooner dates depending on the color phone? She just wanted me out of the store so bad that she was willing to not only lie to me about the dates but ruin my children's Christmas as well. Employees like Diana just want to stand there and do no work while getting paid. Incompetent. Unmotivated. Her voice was demeaning. She looked like she hated her life and job. Diana, if you don't like people I suggest you find another job. T-mobile shame on you for hiring employees that reflect such negativity on your company. Diana you should really consider a job where you have zero interaction with anyone. I want to send a huge thank you to the employee at the Cresthill location who ordered the phones immediately with a November 30th shipping date and actually did his job, unlike Diana. Considering I bought two iPhone 12 pros and spent 2,000 dollars and have had t-mobile for 13 years Diana should be completely ashamed of herself.

To Whom It May Concern,…read more I am writing to formally file a complaint regarding my recent experience with the AT&T store located at 3340 Mall Loop Dr, Ste 1254, Joliet, IL 604. On April 1, 2026, I ordered four iPhones through AT&T. One of these orders was placed through your Aurora, Illinois location, where my wife received excellent service and had no issues completing the transaction. However, the remaining three iPhones were ordered through the Joliet location, which showed all devices as "in stock" online and available for pickup on April 2, 2026. When I arrived at the store on April 2 to pick up the devices, I was informed that my order was not ready. I politely explained that we had no issues with the Aurora location and requested to speak with a manager. I was told the manager was in a meeting, so I waited. Later, I was told by an employee that there was no manager available and that one would not be coming in. This conflicting information was both confusing and unprofessional. I left the store extremely frustrated. As a disabled veteran, I found the level of service and lack of transparency unacceptable. The situation only worsened when I called again on April 3 and was told that there is no manager at the store and that my order could not be processed at all. Based on this experience, I strongly believe that the devices I ordered may have been given to other customers despite my confirmed order, and that the staff chose not to resolve the issue or provide honest communication. This experience reflects poorly on AT&T's customer service standards. I am requesting: * A full explanation of what happened to my order * Immediate resolution or fulfillment of the three iPhones I purchased * Accountability for the store's handling of this situation * Assurance that this type of issue will not happen to other customers I expect a prompt response and resolution to this matter.

Special thanks to Gustavo and Tony for taking care of me - really patient, thoughtful, and offered…read moreoptions during a challenging time. Store manager - Rayj - thank you - clearly their attitude is a reflection of your leadership!

So happy that I brought my son's phone here to have the screen fixed. Very professional operation…read more My son had cracked his iPhone 6 Plus screen. We stopped in and they knew exactly what it needed from looking at it. Glass screen only needed replacement. Cost was $95 plus tax for a total that was a little over $99. Can't beat that at all. They said it would an hour to repair and it did. They called me when it was ready. Looks beautiful. Awesome job of replacing the glass screen. I would definitely recommend this business for fixing or replacing your cracked glass iPhone screen.

They do repair repairs without calling you like I took my phone in to get their screen repaired…read morebecause I was looking for a quote and they end up doing the work without calling me for without me authorizing anything like if this was a mechanic, they would call me back to find out we want to do this and this and this, but rather they just did it and charged me for it

Super great guy! Really knowledgeable about all electronics and much better priced than any other…read morerepair place I called. He came to my work to put a knew screen on my daughters phone and finished in no more than 15mins! I am very pleased with his work and highly recommend that you use Mobile Jungle. Heather

Brought my iphone in for a screen repair, dropped it off at 11:00 went and grabbed some lunch and…read morethe phone was done by the time I got back. Great job and really nice guy. Cool place too.

They had my sons ipad for about 4 months for a cracked screen when he finally got it back, the…read morescreen doesn't work when you touch it. It worked before we took it to them. Wow 4 months of them having it and now it doesn't work at all a $400 Christmas present that is now just broken. Thanks--

I have nothing good to say about this place. The owner said he could get our phone fixed in an…read morehour. We go back an hour later and they say they need another 45 minutes. We go back an hour later and we're told by a snotty uninformed worker that the owner is gone to pick up someone's broken equipment and inexplicably has taken our phone with him and he'll be back in 10 minutes. What is this, Hidden Camera??? I go back in 5 minutes because I'm seeing red and my rare day off of work is slipping away. Now she says it'll be 20-30 minutes and "he'll get here when he can, I have no control over the owner, and I have no way to contact him". Unbelievable! Another woman was in there the whole time living the same misery we were but she was supposed to be at work. I hope she writes a review... Her story is pretty epic. He finally shows up with our phone. I ask to use the bathroom, the shop is a disaster. Every inch of surface is covered with half done projects. I walked through the shop and the only person back there was a 12 yr old kicked back eating mcdonalds surrounded by thousands of dollars worth or other people's electronics. I waled by a series of cubbies marked "ready for pick up" and I could have easily taken electronics that didn't belong to me. Why is this so accessible and not secured?? All told, 4 hours for a supposed one hour job. No apology, no courtesy call so we didn't have to keep coming back. No anything. Anyone that will listen will know my story... I hope you heard it and you keep far away.

Good service and know their plans very well. Experienced reps with 4 years of experience. Have the…read moreNewest devices and always help with transferring information from phone to phone. Great store.

If you need to go to a T-Mobile store in the Joliet or Crest Hill area, this is the one to go to!…read moreThey are not a corporate store and will not try to upsell what you don't want. I've been to another store in the area and will never go back there again. Thank you Carla and Brenda for making my experience a pleasure to do business with your store!