Amin helped us and was great! Came in to upgrade our phone, he walked us through it- helped us with…read moretransfer of the data and made sure we were aware of the promotions and all options. We had a bad experience at Oswego and Plainfield was great! This will be our go to ATT store from now on. Quick, pilot and so kind!! Got a great deal on our new phone. Cheap price. Thanks for the help...

This AT&T branch is dead! No customer service, no communication, no speed!…read more Bad and poor customer service!

Don't go to this store. It's a joke…read more First of all. There are three people "working". Yet one is doing all the work, so customers are waiting and two are sitting around, watching tv and playing on their own phones. Second, I came in here after I received my new phone to get a screen protector because they advertise that they'll put it on for you. So after spending $1200 on a phone, another $50 on a screen protector, and way too much monthly I get home and notice there's air bubbles. They're small, but noticeable. About 4 total and it's annoying. I worked the next two days. So I came in 3 days later, with the box and receipt and asked if they could fix it. They took the phone in the back and messed with it for 20 minutes. Came back. One bubble was gone but now there's 4 more around the edges that haven't gone away like she said they would. The one employee who is working said "we offer this as a convenience and since it's been 'so long' since you got it put on we can't really offer you anything. Usually we don't do anything but I'll text my boss." Another 30 min go by and she sends another "employee" to tell me he hasn't responded so I should just leave. Totally rude. I may not continue with ATT after this contract is up, but I'm most definitely not coming back to this store. They're rude, lazy, and don't care about customer service what so ever. Thanks for ruining my phone.

If I could give this place 0 reviews I would !! Was in there in October switching over 6 lines and…read morewas told by the manager Madison that at&t would cover all cost of switching from Sprint... ...that was the first lie, ...she also told me my bill for 4 lines would be $272 a month and that was a lie my bill is over $400 and every month when my bill came and I contacted her she went in and adjusted the bill but after months of that I finally called corporate and found out she was giving me "courtesy credits" basically robbing the company and deceiving customers! Beware of that store and the garbage manager Madison she's a thief looking for the next person to scam! Now I'm out over 3k that Sprint took for early termination that she assured me would be paid and every month it's costing me almost an extra $172 until I'm out of this contract...

Filled out extensive info on their website to get my iphone 12 charge port fixed, it said come in…read moreanytime on Friday after 10am, no appointment needed, I showed up at 10:15 store was closed, no sign on door, I waited for 30min , called their number, no answer or info on any of the extensions, finally got it fixed at a small local shop in 1hour for half the money, I would never use these guys,

I was working on my MacBook Pro and it shutdown on me. I wasn't able to turn it back on. Checked…read moreDIY websites with self troubleshooting but nothing worked. I didn't think it would be the battery since my Mac was always charged and rarely used without the charger. Here I thought I had to purchase a brand new expensive MacBook. So I decided to bring my laptop to folks at UBREAKIFIX. Now days, hardware fixes are pricey and the Mac is not protected by AppleCare so I felt taking it to UBREAKIFIX was going to be the best option. The tech who handled my Mac was able to swap the battery which turned out to be the problem. The service is excellent and I would recommend anyone to give UBREAKIFIX a try when your computer decides to malfunction. Thank you! Rating 5 stars for sure!

To sum up my experience all I can say is terrible customer service. My initial trip here was to…read moreupgrade two phones, while we were there they encouraged us to take advantage of a promotion for iPads that would be bundled into our upgrade. My wife and I agreed, and after going through the process we were told that the iPads would have to be shipped from another store. No problem. The next day, we were still waiting for our new phones to activate. Which required my wife to call AT&T directly as the store could not take incoming calls. And two days later she stopped in to pick up the iPads. One was available, and the salesman said he would call in a couple of days when the other came in. 5 days later no call. We stopped in on grand opening day, and caught the manager, who immediately told us that that offer was no longer valid, and it was "while supplies last". His attitude was confrontational and he made it seem like we were at fault. We asked why the sign for the offer was still up, and he replied "well I can take that down if you want". We left, and stopped in at the store in Louis Joliet Mall, (which was basically across the street) just to see if the sign was up, it was not, but after explaining our situation to a salesman, that stores manager started calling around for an iPad, and promised to call us back with a status. The next morning we got a call, telling us they had one, and they would hold it for us. They rocked.

I would give zero stars if that were an option. I have never been lied to by a sales rep like I was…read morelied to by Shilyn Y at the Joliet, IL store on Plainfield Rd. I purchased a screen protector and she told me if anything happened to it, it was under warranty and they would replace it. I drove 30 minutes today to have my cracked screen protector replaced only for her to tell me I have to submit the request online and then pay an additional $10 for shipping and handling. This is absolutely unacceptable! I was understandably upset and said you have to fix this, this is crazy, you lied and she told me that I need to get the fuck out of the store! Very threatening and she is an extremely large person so I feared for my safety!

The customer service at this location is awful. I was told it is walkin only and i live 1 1/2 hours…read moreaway so i go in at 4p and was told they couldn't do it that day i would have to bring it back. I am stuck coming to this because they are the only one with the parts for my phone. I call the next day and they say well they are backed up but if i have it there by 4p they will have time to fix it. I got there about 1 pm and i told them i would be waiting in my car since im not familiar with the area and they will have my phone. They didn't get done with it til nearly 5p. I will never go back to this place again.

They were super nice and honest. I was worried that I had to spend hundreds of dollars to fix my…read morephone, but he actually fixed it with a handshake. Good people. I will make sure I take all my phones to them and recommend friends and family.