They installed a new battery in an iPhone 11 that Best Buy was unable to complete…read more CPR has earned my future phone and computer business.

I went in for a phone data transfer to have all my information moved to my new phone, after it…read morewould cost actually double what I paid for my last phone. Anyways I bring the new phone in for the transfer, gave him a card the store gave me for a discount on the repair. The repair took longer than expected due to them saying they didn't have the parts they said they did. When I picked up my phone I was still charged the amount that the coupon said it would cover, AND my important data did not transfer. Waste of time and money would not recommend

Super great guy! Really knowledgeable about all electronics and much better priced than any other…read morerepair place I called. He came to my work to put a knew screen on my daughters phone and finished in no more than 15mins! I am very pleased with his work and highly recommend that you use Mobile Jungle. Heather

Brought my iphone in for a screen repair, dropped it off at 11:00 went and grabbed some lunch and…read morethe phone was done by the time I got back. Great job and really nice guy. Cool place too.

They had my sons ipad for about 4 months for a cracked screen when he finally got it back, the…read morescreen doesn't work when you touch it. It worked before we took it to them. Wow 4 months of them having it and now it doesn't work at all a $400 Christmas present that is now just broken. Thanks--

I have nothing good to say about this place. The owner said he could get our phone fixed in an…read morehour. We go back an hour later and they say they need another 45 minutes. We go back an hour later and we're told by a snotty uninformed worker that the owner is gone to pick up someone's broken equipment and inexplicably has taken our phone with him and he'll be back in 10 minutes. What is this, Hidden Camera??? I go back in 5 minutes because I'm seeing red and my rare day off of work is slipping away. Now she says it'll be 20-30 minutes and "he'll get here when he can, I have no control over the owner, and I have no way to contact him". Unbelievable! Another woman was in there the whole time living the same misery we were but she was supposed to be at work. I hope she writes a review... Her story is pretty epic. He finally shows up with our phone. I ask to use the bathroom, the shop is a disaster. Every inch of surface is covered with half done projects. I walked through the shop and the only person back there was a 12 yr old kicked back eating mcdonalds surrounded by thousands of dollars worth or other people's electronics. I waled by a series of cubbies marked "ready for pick up" and I could have easily taken electronics that didn't belong to me. Why is this so accessible and not secured?? All told, 4 hours for a supposed one hour job. No apology, no courtesy call so we didn't have to keep coming back. No anything. Anyone that will listen will know my story... I hope you heard it and you keep far away.

Very rude associate on the phone. Hung up while i was asking questions…read more Attitude is crazy

Needed a new charging port and battery for an iPhone RX…read more They were easy to talk to. Great communication. They had the part in stock. Job done, in less than an hr.... Decent price!

To Whom It May Concern,…read more I am writing to formally file a complaint regarding my recent experience with the AT&T store located at 3340 Mall Loop Dr, Ste 1254, Joliet, IL 604. On April 1, 2026, I ordered four iPhones through AT&T. One of these orders was placed through your Aurora, Illinois location, where my wife received excellent service and had no issues completing the transaction. However, the remaining three iPhones were ordered through the Joliet location, which showed all devices as "in stock" online and available for pickup on April 2, 2026. When I arrived at the store on April 2 to pick up the devices, I was informed that my order was not ready. I politely explained that we had no issues with the Aurora location and requested to speak with a manager. I was told the manager was in a meeting, so I waited. Later, I was told by an employee that there was no manager available and that one would not be coming in. This conflicting information was both confusing and unprofessional. I left the store extremely frustrated. As a disabled veteran, I found the level of service and lack of transparency unacceptable. The situation only worsened when I called again on April 3 and was told that there is no manager at the store and that my order could not be processed at all. Based on this experience, I strongly believe that the devices I ordered may have been given to other customers despite my confirmed order, and that the staff chose not to resolve the issue or provide honest communication. This experience reflects poorly on AT&T's customer service standards. I am requesting: * A full explanation of what happened to my order * Immediate resolution or fulfillment of the three iPhones I purchased * Accountability for the store's handling of this situation * Assurance that this type of issue will not happen to other customers I expect a prompt response and resolution to this matter.

Special thanks to Gustavo and Tony for taking care of me - really patient, thoughtful, and offered…read moreoptions during a challenging time. Store manager - Rayj - thank you - clearly their attitude is a reflection of your leadership!

They were super nice and honest. I was worried that I had to spend hundreds of dollars to fix my…read morephone, but he actually fixed it with a handshake. Good people. I will make sure I take all my phones to them and recommend friends and family.

The customer service at this location is awful. I was told it is walkin only and i live 1 1/2 hours…read moreaway so i go in at 4p and was told they couldn't do it that day i would have to bring it back. I am stuck coming to this because they are the only one with the parts for my phone. I call the next day and they say well they are backed up but if i have it there by 4p they will have time to fix it. I got there about 1 pm and i told them i would be waiting in my car since im not familiar with the area and they will have my phone. They didn't get done with it til nearly 5p. I will never go back to this place again.