The owner, Michael, is great! He delivers great customer service and is very knowledgeable about…read morethe phones. He is also very honest. He will not sell you a phone that he thinks is garbage just to make a sale. This store is also a service center. When I broke my phone he was able to fix it in a matter of minutes. He has a great rapport with his customers and many are willing to travel a distance just to have Michael take care of them. I will definitely be visiting this store again as the need arrises.

The location has always been World Wide Wireless, but there have been multiple owners in recent…read moreyears. I have never had a problem until now under the current ownership. I upgraded our phones to smartphones and updated my service plan for my wife and I. My bill came out to be over $1100!! I experienced problems with my new Nextel 8350i and another phone was ordered as a replacement by World Wide Wireless at my request. I was charged over $500 for it on top of the original charges. I also incurred erroneous other charges that I should not have been charged since I've been a customer of Nextel for over 8 years according to the current owner. A credit was issued on my next months statement, but not for even half of the incorrect charges. I have upgraded phones multiple times over the years and have never had a problem or seen a bill this extreme. I personally delivered and reviewed my bills with the current owner weeks ago and there is still no resolution. I would certainly think twice before visiting this location.

Great and knowledgeable sales representatives. Very efficient. They also explained my purchase and…read moreasked if I had any questions.

Great store with excellent service! Prices are fair and reasonable. If you go ask for Mark, he will…read moretake care of you!! I go back every month to pay my bill.

They sell phone cards to call out. The owner is a great and friendly guy. Ive been going there for…read moreyears now to get phone cards. He will never give me a problem. His personality is just pleasant and wonderful.

My dad and I went in trying to get his phone activated, and the sweet lady who helped us was very…read morevery helpful and also gave us a discount. excellent customer service!

I love this place. My husband has been with Scott for years. Anytime my daughter lost her phone or…read morebroke it Scott would bend over backwards to help us. More places could take a lesson from him in customer service. He also has displays of phones offered by carriers so you know what your getting. When us cellular was bought by sprint he directed us to the right plan for our family. Chicago Wireless is a small treasure hidden on Ogden Ave.

One thing I can say about Scott and he's always on top of things, when he says he'll call you back…read morehe calls you back. I would recommend chicagowireless to anyone looking for a new phone service.

II would have given this place 4 stars a year ago, however, I have been disenchanted just recently,…read moreand am LIVID for 2 reasons... (1) twice I have had to reinstate my phone insurance because they took the insurance off my phones without asking... TWICE! and when we really needed a replacement the insurance was not there, so they gave me a used phone, which is now needing to be replaced, and AGAIN, the insurance has been taken off our phones WITHOUT MY APPROVAL! (2) yesterday Oct 18, 2011... we asked to BUY with CASH the Rhyme phone, and was told it was not out yet, please VERIZON DEALER, could you keep up with the times, the phone came out a month ago IN STORES. I'm EXTREMELY disappointed in this FAMILY owned store, which does not seem to be working for us at this time. We even sent all our friends there too and drummed up business for them. well, guess you don't need it so we will be taking it elsewhere. I WILL WRITE A DIFFERENT REVIEW IF YOU CAN FIX THESE ISSUES CELL AIR, until now, I'm just an unsatisfied, uninsured customer.

Whoever wrote that 1 * review needs to be on medication. The employees at this store are 110%…read moreexcellent! Tim and Kevin are #1 rated cellphone knowledgeable dudes! Thank you.

This Verizon store is located inside of a Petro which I appreciated very much as a trucker. My…read moresales person name was Justin and he was so helpful. I explained how I was looking for an iPad with cellular service and an Apple Watch. He helped me set everything up and explained all the new features to me. I asked him lots of questions and he took his time explaining everything to me. He even got me a deal with the IPad if you need a sales rep for your Verizon needs go see him. The area was cleaned, sales rep friendly, and a fast process.

I've grown to dislike the corporate-owned cell phone stores. Sure they're very big, well decorated,…read moreand have lots of toys out for you to play with. It's the service thats really lacking at those locations. That's why I opted to visit The Cellular Connection when it came time to renew my Verizon contract. Chris, the assistant manager, is a no-BS kind of guy. I got straight answers on why I should or shouldn't buy a particular phone, for example. Although I had my eye set on the top-of-the-line Galaxy Nexus, he encouraged me to check out a Droid RAZR, saying it probably fit my needs better than the current "flagship" device I was so antsy to buy. And after seeing them side-by-side, he was absolutely correct. There was no upsell to something I didn't want, no glossing over the phone's flaws -- just honest advice. He even allowed me to make test calls and play with it for as long as I liked; there was no Verizon demo software or tether, so I could try every last feature, feel how it slid into my pocket, and so on. Unlike the corporate VZW stores, Chris knew what he was talking about and I appreciated that. Even the discussion of rate plans and features was to-the-point and Chris was honest about what the best choice for me was. I wasn't forced into a 1500 minute plan or something with 5GB of tethering. Although my contract isn't up for a while, I'll definitely go back and buy yet another device from Chris and his staff.

I understand when there is a customer that is being helped, but for almost an hour I sat that there…read morewaiting patiently to buy a phone, when another customer comes in and the employee turns to help them and completely ignores me as I am sitting there. Nice. I will take my business else where.