Last week my phone went "haywire ". The screen would not light up,so I couldn't navigate into…read moreSettings. The noise that came out sounded like "scramble talk".. The first visit the staff confirmed that the phone had to be replaced and insurance was still valid.. Jocelyn and Nyla (store manager) were very helpful. I returned on last Thursday and Griselda helped me. Most of the information and contact info was transferred from old to new phone. The store staff were GREAT!!!

Don't go here is what I have to say. I went in to buy a new phone and JoJo was pushy while not…read morelistening to me. He didn't listen when I told him what phone I was trading in and then added services to my account without telling me. I canceled the order there on the spot. Don't waste your time going here, just order your phone through the app or online, save yourself the headache.

Amazing Service! Rafael was pleasant and professional. No need to ever go down the hill to a Zagg…read moredealer ever again.

They just fixed my iPad and now it works perfect ... it only took 30 minutes on the wait time and…read moreno appointment was needed!

So two weeks later I drive down to VV to get my phone the girl informs me micheal no longer an…read moreemployee,.. she finds my phone,.. why is it still not repaired after two weeks so I wait additional two hours and she tell me where to pick up so I go to pick up and the guy tells me to go to her counter then I go back to her counter and she isn't there so I call the number and he said she had to come drop off something just a run around and truthfully I don't even think they repaired my battery as my phone has been on the charger for over an hour and still on 40 percent ,.. don't waste your time or money!!!

I need a new screen, they take my phone ask me to unlock screen so they can get info to order. 2…read moreweeks later I go in to get replacement however new part cracked came back 3 days later to find out wrong part need 50 dollars more and another week. Inexperienced employees is the excuse I'm given. Stay tuned for the rest of the story

Jordan was fantastic. He was patient, kind, helpful, and went above and beyond. He made the entire…read moreprocess so easy. I would recommend him to anyone

Me and my Husband had a wonderful experience with T Mobile on Bear Valley Road Hesperia. Katrina K…read morehad a lot of knowledge about what was going on with our phone. She worked hard, long, and diligently, until she got the phone up and operating. Katrina was very pleasant and professional. While working on the phone she explained every step that she was doing to the phone. Thank you so much Katrina for your expertise. Very well-rounded in her skills. Excellent customer service, and excellent text support skills. I wish I could of gave her what she was truly worth 10 stars. Keep on shining Katrina K your kindness has made a difference. Thanks again.

Terrible store. I received rude and disrespectful so call service. The Asian employees, guy and…read morelady, pretended to not know English. I went here to look at some phones and had questions about it. Place was empty, as usual. Now I know why. They were totally unprofessional and didn't appear as though they wanted to assist me and my family. Looks like the previous reviews are correct regarding this store will not service certain races. I don't recommend anyone going to this place. Shame on Metro by T-Mobile. Seek another carrier..

From the owner: Discover the smarter way to get all of the high-end devices you want and the network you need, for…read moreless.

Jay is a horrible employee. He lies to you and highers your payments for his benefit. Do not trust…read morewhat they tell you in store because they lie in order to have you stuck paying more. Then it's "irreversible" and you are screwed.

Horrible service! Charged $225 for cancelled services within 24 hours. Customer service sends you…read moreto store and store doesn't want help, mean while your bank acct is $225 less. They will lie and take your money and no one wants to assist you at the store!

Today I went in to switch my account from spectrum to Tmobile but I needed assistance with my…read moreinsurance and all this extra crap from spectrum and ISAAC went above and beyond to help me file my claim and help me get thru this nightmare ! Great customer service clean store and great staff

Able there helped me, nice guy, honest and didn't play games, told him what I wanted and he just…read moreconcentrated on my request which was the internet WiFi, brought home the hardware, plugged it in and followed the instructions, it runs perfectly, I highly recommend T-Mobile WiFi system, I have great coverage in a 1800 square foot home and I have great connectivity outside around the home as well, no complaints so far, and I don't expect to have any.