Surprisingly, I had a fantastic experience in this store. Not saying that because of the bad reviews this place got, but because I'm new to Western attire. I was gifted a cowboy hat from here and I wanted to accessorize it with something else, but also shop for new Western shirts and belt buckles. I was greeted by Aurelio who fixed my hat, actually. I was so happy, since my hat looked crooked and broken. He made it look new again. Nichole was amazing! She helped me get another hat. I went in thinking I should get another Cody James hat, but instead, I bought a brown Silverado hat which I love. I will be going back to get another Silverado hat, and maybe a belt buckle. The value and quality of their hats are amazing. I've played baseball and rode [mechanical] bulls while wearing them. I've fallen, but the hats have not torn or been damaged. The monetary value of them isn't affordable, like you would be buying something on Amazon, but take note that great quality products aren't going to come cheap like $20 or $30 per hat. A great hat is an investment. Getting one from here will not be regretful. Service was swift and great! Workers were kind and helpful. Environment was clean and pleasant. 10/10!! read more

This was my first time shopping at Boot Barn to buy my first pair of boots, and unfortunately it was a really disappointing experience. The only pair I liked in my size was also the last pair they had, but they were noticeably scuffed and damaged. I asked an employee if leather conditioner would fix the marks, and she honestly told me she wasn't sure because some of the scuffs looked pretty deep. She asked a coworker to take a look, and he was actually fantastic. He showed me how to properly condition the boots, explained that some of the damage would probably still be visible after the conditioner dried, and was very knowledgeable. Since they were the last pair and were clearly damaged, I asked if they offered any kind of discount. He said they could probably do 10% and would check with the manager. I also asked if they offered a military discount, and he told me yes, that was another 10%, so I would receive both. He came back after speaking with the manager and told me she approved it, with the only condition being that the boots would be final sale because they were damaged. While I thought that policy was odd, I agreed because I really wanted the boots. He put the boots aside at the front while I continued shopping. When I checked out, I told the cashier the boots at the register were mine. As soon as he picked up the note, his entire attitude changed. He questioned why I was receiving the 10% discount, and even after I explained that another employee had already spoken with the manager, he interrupted me and said he had to verify it. I honestly felt like he thought I had made the whole thing up. The manager came over, seemed visibly annoyed, and spoke quietly with the cashier. I showed my military ID. Right then I received an important phone call that I had to answer, but while I was on the phone the cashier was still able to ask if I had a rewards account and continue checking me out. After the manager walked away, he scanned everything, gave me my total, and never mentioned that the manager had changed her decision. It wasn't until I looked at the total and specifically asked whether the discount had been applied that he finally told me the manager had decided not to honor the damage discount after all. At that point I had somewhere I needed to be, I needed the boots, and I didn't have time to argue, so I paid and left. What bothers me most isn't even the discount itself--it's the lack of communication and professionalism. If the manager changed her mind, someone should have simply told me before ringing everything up instead of waiting until I noticed the total. On top of that, I still don't understand the logic of selling a visibly damaged item at full price while also saying it can't be returned because it's damaged. The employee who originally helped me Jerry I think was excellent and deserves recognition for his customer service. Unfortunately, the manager and checkout employee experience completely overshadowed that. For what should have been an exciting first experience buying my first pair of boots, it ended up leaving a really bad impression. I will not be back again. read more

Good choices in western wear. Helpful staff. Bought a bunch of gifts but the birthday-boy (man) didn't like them. Very accommodating and easy return. Yes, I recommend. read more

Worst customer service , manger explain I cannot put money back on my Apple Pay card once I paid and returned the item back same day. Unfortunately someone had bought the same gift as me. Then the manager is on her phone when I'm asking questions, thanks. 1540 hr. 06.10.25 Must be under paid . As a manger I would place a sign for all to know . I know I'm not the first with this issue. read more

This place is super tidy and clean. It's a transformative atmosphere when you walk in. The country decor and music take over and you're instantly in the good ol' country. They have very high end products and all very organized. There were lots of workers roaming around the store tidying everything, talking on their walking talkies and CONSTANTLY checking in with customers. We got checked on every 2 minutes it felt like by a different person every time. read more

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Called customer care regarding a rejection when placing order online and .2 reps made no effort to help , what is wrong with this stores , staff in stores is the worst and first time calling for help , none received and pushed back to check info on order wtf like I am no customer for years who can place order online , btw app is also horrible to use read more

Boot Barn - Rewards rejected at Oxnard store , what is purpose of sending ? I am regular customer and always get the worst customer service. - Women's Clothing Near Me - Oxnard, California

Drove over an hour to buy new work boots. Nichole was super helpful when it came to checking out with my voucher. Great customer service, straight to the point. Thank you read more

My wife and I enjoying coming here. We get all our cowboy clothes right here. Staff is super friendly and we like the merchandise they carry. Definitely recommend this place. read more

Today I went into boot barn in Oxnard and Bianca , Norma , and Karen provided us a racism and rude customer service when trying to do a return the manager there did not help the situation as a manager . She has an employee lower than her help with the situation witch she was giggling not taking it serious manager walked away from situation and did not help us I contacted corporate spoke with Lina I hope this situation gets resolved as customers should not be treated this way making them feel uncomfortable and disrespected the moment I walked in with felt disrespected read more

I get a new pair every Christmas & birthday love love my boots. And the pants are perfect for my body type.

Pretty Simple. Customer Service is key in Retail. When you decided to dismiss loyal customers for whatever reason. This is unacceptable and I will take my business else where even if it means driving to another location. This was the case when I placed an order for a boot that wasn't in stock at my local Boot Barn. The staff ordered the shoes. Manually as the electronic system was inoperable. When the boots came in the evening manager was completely disengaged with the sale. Like she couldn't be bothered. First stating that there were no orders that had arrived. Then when I told her the staff had texted and called me. She got frustrated and called to the back room. The shoes were brought up and then she was to see my ID. She then placed the package on the counter and walked away. Didn't check to see if it was the right shoe, size or color or even to open the package up. I did and verified and then had to ask for a receipt as it was a gift for the Holidays. The cashier that was at checkout noticed the attitude and apologized. Typically I wouldn't trip. Everyone has a bad day. But if you're the manager or lead associate. Act like it. What kind of example are you showing your Jr staff? Especially during the Holidays Your busiest time. I do love the store and products carried. But I will take my business to another location or shop on-line from the point. read more

Boot Barn - Women's Clothing Near Me - Oxnard, California

They have a huge selection! The girl helping me was extremely patient and very helpful and knew a lot about the boots they sell. It is a win/win situation where you will be fitted for the right size and fit which in turn makes you leave happy that you have chose the Boot Barn! read more

I'm have to drive far outside of LA to shop at a boot store. I last visited this store + - 1 year prior. This is one of those stores where the helicopter customer service style is on the borderline of we-KNOW-you're-a-shoplifter-type-oppressive. I LEGIT love and wear boots, so I can deal with the hovering. I haven't found anything I "have to have," but I keep trying. This visit was my last. They wouldn't allow customer use of the restroom. "Customers cannot use the restroom."....,,,So, Absolutely zero wrong with the restroom. Just not allowed to use it. I recognize COVID has impacted businesses across the board. Operational adjustments are necessary and there are less employees in the workforce. Maaaaaaybe the business doesn't have the staff to increase the frequency of restroom cleaning. Maaaaaybe there's another reason management decided to prohibit customer access to the restrooms. Fact is, I'll never know. What I DO know is I saw an employee access and use the restroom while I was in the store. Since it doesn't appear management thought this situation all the way through, allow me to describe the impression that was left on me,.....The Customer. You are willing to tolerate my presence in an area that might be a financial benefit to you, but that's it! IE...Come on in and spend your money, but don't expect anything else! You're free to touch a million pieces of merchandise and fixtures throughout the store, but we draw the line on touching those restroom fixtures! I've seen businesses post signs with messages that convey their thanks to returning customers, but X Y or Z ID not available right now, or we had to adjust X Y or Z , and we hope you understand. I imagine businesses post those messages because they want to convey their investment in their customers' experiences, even during difficult times. That WAS NOT the message I received here. I won't be back. C@vanders ships nationwide. read more

Boot Barn - TShirt Porn - Women's Clothing Near Me - Oxnard, California

Boot barn is a great place to get your rodeo attire. They have a lot of options and many boots to select from. Mirna is always so helpful and nice. I saw her in two different locations. read more

Purchased a suspender that apparently had a weak metal fastener. They would not replace, even though it was apparent from the failure that it was a manufacturing defect. It's not a good way to treat someone who has spent hundreds of dollars at this store. They have a 2 year rule. Who keeps receipts over a month. Managers need to have the ability to overuse when the occasion occurs. The person I was interfacing with couldn't even muster up an apology nor a smile. read more

Oxnard Store has a great selection. Jordan, Aurelio & Nicole were great helping pick out work boots, socks, hat & purse. Thank you. read more

great store for work wear and western goods. i went there looking for a particular pair of Danner boots but they didnt have them. I saw a lot of Carhartt work wear that I really liked. They didnt have my size in one Carhartt flannel I really liked but I'll check online. service was very friendly and helpful. good store. it offered more than I thought it would. they even had John Deere toys for kids. cool stuff. read more

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I won't shop here for my clothing needs. I was supposed to get a Birthday discount but the email didn't show up. So the manager from xed the email address and gave me the 10% off. $4.00 more than the sale price. Big deal. So she said if the email comes in I could use it to buy the extra things I needed. But again it never showed up. She told me I already honored your birthday discount so it didn't matter. Well it does matter because she never intended to honor the coupon. Just not worth the pain of driving out to the store. It's why retail stores are dying. read more

Extremely bad service during purchase. Bad quality. Shoes at this store are well over priced and poorly made. In case of exchange or return they make all kind of excuse such as no receipt. And after handing them receipt they make another excuse. I will never walk to this store or any of their stores again. Manager didn't wanna give her name. Bottom line I will cut my lost short and never shop at boot barn. There is a reason they have all kinds of bad reviews but I found out too late. read more

Horrible customer service. You have to go through so many obstacles just to return an item in which you use your loyalty number to purchase -- so it should be easy peasy to look up the order. What's the point of a loyalty number? It's suppose to make a return easier for you. Boot barns in Colorado and Texas are so much better kept, nicer with helpful & well trained staff. This one is run into the ground & I wouldn't recommend. Will not be returning. read more

Amazing service great people the store is neat and clean they must be under new management you can definitely tell the difference ! Loved the selection of boots and apparel read more

Forgot to remove sensor off boots. They blamed it on me saying I forgot to remove the sensor. Was very condescending. Horrible customer service. read more

One dude who was pretty hefty on the weight and had a red flannel and timbs absolutely garbage service. Ignored service Manager said was gonna come back and give me advice on Jackets leaves and never came back take ur business elsewhere there's a Wharf in Ventura go there read more

Very helpful staff, diverse and large selection of items available. Went there for items for a Halloween costume. Glad I made the choice to go there read more

I love this boot barn!!! EVERY time I have gone into the store, everyone has been so kind to me and even take time to chat. I went in there today and it was super busy, but everyone had a great attitude and were super attentive. I know what a grind it is to work retail during the holidays especially and I just wanted to show the employees some support! Merry Christmas! read more

I do a lot of my clothing shopping at Boot Barn because of the availability of their tall sizes. I have been into probably seven different locations throughout the United States and this one has to be the worst one that I've been in. There is absolutely zero customer service. The girls all seemed like they would rather gossip and talk about their boyfriends or what they ate for lunch that day then help a customer. At all of the other locations I've been into as soon as I walked in someone would ask me if I needed help and would always point me in the right direction. I've been in to this location a couple times now and each time I never even got a greeting when I walked in the door. I have also had to ask questions about availability of sizes or locations of items in their store and the girls seemed like I was being a nuisance to them because I was interrupting their "stand around and do nothing" time. Also another note about the store is how disorganized it is. Most retail clothing locations stack their jeans in order of sizes as well as have their shirts on the racks and order of sizes. I have had to sift through a bunch of different stacks of jeans and racks of shirts to find what I needed. And the same goes for their hat section as well. Just unorganized and different brands of hats stacked on top of different brands and not in the correct order of sizing. Maybe if they were not standing around so much they would be able to get their store under control. I decided since this location can't keep their crap together I would do some shopping on their website instead. This was my first time shopping on their website. Don't be fooled by their website shipping times however. All of the items I ordered were shown as in stock and "ships next day". I placed an order on Saturday and it is now Thursday of the following week and my items still have not shipped. I am definitely never returning to this brick and mortar location but I think I might be done with Boot Barn all together. read more

If I could put ZERO stars I would. I just moved here and was really excited that BootBarn is in my new neighborhood. That was until I visited the store. The store is filthy. There were numerous employees working and not one of them greeted me. My visit was on 8/29/24. I am disabled and walk with a cane. I attend Equine therapy weekly and was looking forward to purchasing a new pair of boots. I was ignored by the 5, maybe 6 employees that were on shift. Not one of them came over and offered help or asked me if I was looking for a particular type or brand of boot. It is very hard for me to get boots down and try them on without help. I have never had such a bad experience at any other BootBarn that I have gone to. The lady who I thought was the manager was extremely rude when I brought this to her attention. She suggested that I go back to my store since I felt so comfortable there. This was the most unwelcoming thing that someone could have said. I told her there is no need to be rude and her surrounding employees started to chime in and voice their unessary and rude options that were not asked for. I felt like the team had immaturely ganged up on me. The o KY person who was friendly to me the day I visited was the security guard. The store had dust all over the display clothes and light fixtures. When I did inquire about specific boots the teammemebers who helped me or shall I say lack of helped me didn't know anything about the boots they were selling except the price. I don't know if the people that are hired go through a training program but if they do not than they should. They should also be coached on how to approach someone with a disability. I will never return to this store again and will spread the world a about how horrible of a place this was. Maybe it was due to my skin color not being the same as theirs but they had no right to make me feel unwelcomed and like a problem for asking questions that they should he trained to answer. I don't think these teammembers understand the respect they should show an elder, especially a disabled one such as myself. Horrible, horrible experience. read more

Horrible customer service. The girls at the register and all the staff were all pretty much gathered in the front of the store talking and laughing with each other. They were ringing up one of their workers who was apparently off the clock, but yet she was arguing with a customer. They were standing there the whole time chit chatting and ringing up their fellow employees for about 30 mins. The other cashiers were there too just hanging out. Those girls need better customer service and better training. read more

Checked hours online before coming to the store stated closed at 10pm. Turns out on the boot barn store has different hours posted on their door. They had closed at 6pm. At least update your hours. Had to drive from far. read more

Not the store y'all want to shop at, the store y'all want to shop at is the Wharf- Down town Ventura on Front St. Bigger selection, better selection of Boots, Clothes, for men and women. read more

No help from staff. Lacking knowledge and experience when it comes to selling boots. Back to Red Wing I go.

Bought my first pair of boots and was very pleased with the service i received today by all the girls , Especially mayra thanks for helping me im very happy with my boots Great Customer Service read more

Boot Barn - Women's Clothing Near Me - Oxnard, California

I've only store twice and everytime I felt like I was being hassled the whole time shopping. The workers are very RUDE especially the manager LUAREN. She is super unprofessional and is no help at with exchanges I will never shop here again. read more

During these odd circumstances with COVID-19 the store customer service was on there game! Always asking if I need anything, very helpful. My experience shopping there was a good impression because of the manger Alexis(I believe she was the manger). She was so friendly and just real. Love this place more because of her! read more

Horrible customer service! Employees aren't helpful what so ever! Even the store manager (Justin) seems like he hates his job, originally came in and he sort of helped me but seemed like I was wasting his time because he had to go up front and handle something.. They couldn't help me find the correct size so I ended up returning my boots 3 times! The 3rd time I ordered the correct size online and picked up the boot 30 mins later at the Oxnard location after they told me they didn't have it in stock! They're all very lazy! Will never be going back! read more

Just need a bigger selection of Ariat ! But always looking forward in hitting this store up.

I spent almost $500 a week ago and one of the associates (I believe her name was Laura) explained how the rewards worked; however, I was told I could redeem them the next day, which was wrong. I drove from Ojai the next day to find that out. I told the manager( I believe her name was Lauren) what had happened. She did apologize but did not authorize the associate who was ringing me up to apply them. I felt she could have and should have but did not and I spent another $100 that day. Other than that everyone was helpful and my husband and I love our boots! read more

Happy with my visit , staff were friendly and didn't hassle me out while browsing the store for jeans and shirts, sorting through the discounted racks was the only down side , sizes a bit mixed up. read more

I would not give them my business they require you wear a mask when you enter but before I entered I watched an employee put a mask on as I open the door. read more

Order some shoes for next day air delivery but still took 8 days for delivery but with extra charge. Never order here again :(