What an amazing place to buy shoes! I came here with my husband and everything was very organized. We were there for about 30 minutes looking and found what we wanted! For three pairs of Ugg boots the total out the door was $150! You pay that price for one pair normally! The employees were nice and answered the questions I had. There was no wait to pay but we did come right when they opened at 10am. They have a few spots outside and it wasn't that just today probably due to the rain but it is such a good deal! read more

No longer any selection a long drive for a disappointing visit so me Uggs very few HOM's no tevas read more

Deckers Brands Factory Outlet - Lots of empty shelves - Shoe Stores Near Me - Ventura, California

I've been going there for years and about 6 months ago, half the store has been cleared out and employees don't know when they'll receive more Uggs, Hoka's or Teva's. Inventory is very unreliable. read more

So happy I came in today. They were slow because it's Super Bowl Sunday. I've been wanting this style of Uggs all fall & winter. I am so happy I waited. I saved so much!!! read more

Deckers Brands Factory Outlet - Classic ultra mini platform - Shoe Stores Near Me - Ventura, California

Went in right before Christmas so I wasn't expecting too much I was looking for to be in stock. Upon arrival, we were greeted by an employee who pointed me to what I was looking for and gave me other recommendations. The other selection was pretty good, staff was friendly, prices were good, just bad timing on my end. read more

If you have gargantuan sized feet, hobbit style, no place to fit you? Then this place will be for you. You have to check this out. The patrons were very sweet, and kind. One of the best investments would be on your foots, without them who would hold you up. Selections for the boys and ghouls, it's for the outsiders with non normal but exciting feet beyond the pale of comprehension. read more

Deckers Brands Factory Outlet - Hobbit style feet go here - Shoe Stores Near Me - Ventura, California

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If you like UGGs, this is definitely the place to go for. UGG deals. They also at the end of the season had a lot of sandal options. They have some clothes as well. It is worth stopping in if you're looking for a bargain. If you're not into UGGs, probably not the place for you. Most of the selection I saw was UGG based If you have a family that you're trying to put shoes on definitely probably need to stop at this place. It's the same in the same parking lot as Lassens food on Main Street in Ventura. They were pleasant. They greeted me when I walked in. They just didn't have enough of a selection for me as I was not looking for UGGs. . read more

Super nice staff.... Decent values sometimes. At least you know you're getting authentic product here and not some low quality knockoff. Today it's Monday of the President's day weekend and here they have 50% off everything almost... I think clothing and something else is excluded In observance of social distancing they are limiting groups of 20 people to entry for 15 minutes... Plus 5 minutes to check out. The entire store is cleared out and another 20 people go in. On entry they don't check your temperature or ask you questions about your health wellness history... I'm not offended by that but others May find this information useful read more

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The woman working there is rude and unhelpful.She is on the short side with long brown hair. The younger men working there had to stop her from purposely overcharging me. She was very rude to everyone as I watched while standing in line. Why let employees treat customers with such disrespect? read more

Love this place Great deals! Very helpful staff I will be back!!! I recommend it highly! read more

It's kind of funny that a number of these reviews have complained so much about service at this outlet. I've been coming here for years and have found great deals on typically higher priced brands like Uggs and Teva and more. The people that work here have always been polite at checkout. But the other reviewers here that complain about service, confusing product layout, etc seem to be missing a critical point. This is a true outlet store. The various brands represented here are brought in in box loads. They are placed on shelves and allow customers to sort through them on their own to find hidden gems at fantastic prices. If you want a full service shoe store, go to the mall, or even the outlet mall, and you're welcome to pay the higher prices there that come with those amenities. But if you're looking for a no-nonsense and no-frills location to get great deals on very high-quality brands - this is the place to go. You won't always find what you're looking for, but if you go regularly you'll discover good deals on quality shoes, sandals, and boots for kids and adults. read more

Be very careful about ordering HOKA shoes on line The company does not do its due diligence in terms of inspecting fake companies using its logo. Twice I have been screwed by false companies that advertise with the HOKA logo. When I contact HOKA they just say "oh that is a scam company" but it looks just like them. The other thing that I am unhappy about is although their shoes are so comfortable they do not wear well. I walked out of the bottom of two pair of shoes within 3 months. They don't stand by their product very well. read more

THIS IS AN OUTLET. Not the fake outlets some may be used to w maybe slightly lower prices on new items, some of which aren't made by the original mfgr, just the distributor has paid to use the name on their merchandise. Real items from the manufacturer that for some reason haven't gone out for distribution to regular stores. Think overruns, flaws (usually not noticeable), returns (if unworn, all shoes seem in new condition), ... And beyond the cheap outlet prices there are crazy sale weekends w 50% off and more. Ebayers etc come out in droves and YES there is a line as you may have to wait for these buyers to stock up w 50+ boxes each sometimes. During the sales, employees have two jobs, restock constantly from the truckloads coming in and ring um up as fast as possible. They are not on the floor answering questions or providing personal service. It's like read the room. You are on your own to figure it out. If you can't handle it, go to a fake outlet or regular store and pay high prices to be coddled and babied. if you want super low prices, put on your big boy/girl pants and deal. Having said that, be understanding of them and they will be understanding of you. Last, it's not the post office, they don't have to let you in past a certain time just because you are in line. Use perspective. Would you go to a restaurant just before closing and make the chef, waiter, etc stay for the length of an entire meal service just for you? Or show up just before a concert begins, one you know sells out, and expect a ticket? If you want to get in, be early. read more

This outlet is no longer worth visiting. Years ago when it was a hidden gem on Colt St., they had amazing deals...it was a fun adventure to go there After they moved to Main Street prices went up and up. Recently I stopped in to see if they had Hoka shoes and they did but prices were maybe $15 less than buying them new online. What's messed up about this is that the shoes are grade B quality for $89. I was told back in the good old days you could buy them at the outlet for $20 something. Why are they asking so much for imperfect shoes? read more

I love shopping here for my Ugg needs. When they have a sale you better jump on it. Great for birthday gifts, Christmas gifts, self care with walking shoes and night clothes. I love it. read more

I want to return an item I paid almost $200 for. Deckers requires you to get an authorization, however the phone number ALWAYS rings busy. I've tried for 2 weeks, and cannot get a response. I have called their sales line, sent emails, and no response. Buyer beware. read more

This was a pleasant find. Came here looking for rain boots or snow shoes and didn't find those. They do have a vast selection and great prices so I'll stop in a few more times to see if it's worthwhile. The staff was exceptionally helpful and knowledgeable in the inventory. read more

Deckers Brands Factory Outlet - Sack O' goodies. - Shoe Stores Near Me - Ventura, California

I typically don't do reviews and the majority of my experiences here have been fine but the protocol the store has in place this year during the holiday season, which is to only let 5 people in the store for 20 minutes then let them check out and after that, let 5 more people for another 20 minutes - is ridiculous. They won't let the next 5 in until all previous 5 are out. So bizarre. You may want to call and check before you come to the store. Update: a few of the customers in the line spoke to a manager (called the store while standing in line and he came out) and he was responsive and allowed 10 people at a time into the store at a time. I'm sure they have reasons for the policy and hope they find a better way to address it. read more

Arrived today at 1:55pm and was turned away at the door. The girl that greeted me at the door said they were at capacity and they were not letting anyone else in today because they close at 2pm. It astounds me that during this time of Covid where so many businesses are hurting some are turning down customers! Unbelievable! Also, WHO CLOSES AT 2PM ON A SATURDAY!! Very dissatisfied and won't be coming back. **Side note-this is not the first time I've been turned away at entry from this store! read more

Found Ugg boots starting at 59.99$ awesome deals !!! All the kids shoes starting at 19.99$ Drove from Dtla Los Angeles took as 1 1/2 hour but definitely worth the drive best prices ever way better then any outlet read more

Extremely unpleasant!!!!!!!! I called them to see if they had a certain pair of uggs. I called 3 times before I finally got a associate to answer. Right when she answered, she doesn't even knowledge me but answers and says "calling deckers hold". What?!? How about hi? Or could you please hold? Rude customer service and didn't have what I needed. No thank you!!!!!!!!!!! read more

Horrible service !! Actually there is no customer service at all ... I went today around 10-11am looking for boots , I tried to asked the cashier and she ignored me . She was the whole time chewing gum , unfriendly and unprofessional !!!! read more

Horrible Costumer service, their signage in the store is so confusing and they don't even explain to you how everything is set up or how it is priced. It's so confusing and full of lazy employees. The assistant manager Vanessa I believe was her name was no help at all she cared more about training an employee than helping costumers. read more

There used to be so many good deals here, but not anymore, $80 to $90 dollars for used Hoka shoes ???

I came here to buy 5 pairs of UGG boots for family members for Christmas..... Well I gave this place 1 star because it's nice but the employee's are lazy here they don't help at all... if you ask them for a shoes size they just told me I have to look for it and if it's not there than they don't have it.... and one guy was even falling asleep in back of the regester.... No Help Employees falling asleep And being rude read more

Bummer no Hokas.. Lots of UGGs and Teva's. Friendly staff. Hours Monday - Saturday closes at 6pm and Sunday closes at 5pm read more

In years past, especially at the old address a person could find some great deals here. Now, the choices are only 10% of what they used to be and prices are 100% higher than they used to be. Customer service is terrible. read more

Store hours don't mean anything. Tried to walk in at 1:40pm and was not able to go in. Girls at the door said they let last group of people go in and needed to disinfect. Why post store hours if you're not going to follow them? read more

If you ever need Great shoes at a faction of the price this is the place for you. Great customer service and shoes for the entire family when available. Don't get me wrong at times they don't have all shoes and sizes available but when they do its a great deal and an awesome find. Check it out!!! read more

Just visited today, great deals but the staff was very unfriendly and not welcoming at all. Would solely not return because of the customer service. read more

Went there early one morning only to find the store practically empty, except about 100 boxes of shoes off to the side behind the guard. When asking if we were able to look there, were told they were sold to some shady looking guy at the register. Seriously! Someone must know someone to get a call to come in to buy. Should be a limit as well, under 25 pairs. Lady he was with practically knocked me down while she was literally just grabbing boxes. Not helpful staff as I am sure they get a cut on the markup from ebay sales. Forget your local year around customers I guess. read more

Usually this place has decent customer service but NOT today. This manager Jessica Avila has horrible customer service! I brought a shoe to her to check if it was the kids price because it was in the kids area and she said yes but when my sister brought it up to buy it she said it was a different price. Shouldn't you honor the price you said it was? Jessica should have said let me check the price if she didn't know what it was! I'm sooo disappointed with the treatment today! Also she was rude and I saw her texting on her personal cell. read more

Absolutely horrendous "customer service". I will NEVER order from Deckers again, and will let my friends know as well. Their phone agents are consistently rude, accusatory, can't be bothered to listen and don't follow up - ever! I spent over 1.5 hours on the phone ON HOLD trying to make an exchange, and the first agent purposely hung up on me when I asked for a manager. I sent back a pair of boots that didn't fit, and they said they didn't receive them. I had to sort through my charge card statement to find the USPS charge in order to demonstrate I returned the boots. Then they said they'd do a one time "favor" by refunding my money. If you are brave enough to order from this unprofessional and disorganized vendor, save all documentation, and make sure you have tracking numbers for any returned items. They're likely to lose your return. So disgusted with this seller. read more

This place is great! I came to get a pair of Hoka walk/jog shoes, refered by my Dr. for back and foot pain, I paid 1/3 the price for a pair here as I would at other stores, REI or online thru Hoka, I was also happy they just happen to have a huge selection when I came in, women and mens. The people working there were super helpful and sweet, especially Vanessa. I highly recommend this place. read more

Great place to shop for family members who loves Uggs. I love the clothing and other accessories. Don't like where people stand around all day and get things to post on Ebay and leave you with a poor section. read more

Love this store! Always find great deals on shoes. They have plenty of employees that ensure you are finding everything you need. It is a hit or miss with shipments they get. Sometimes there's not much selection and sometimes you feel like you hit the jack pot. But that's how outlet stores are! read more

Awesome place to find Uggs for the price!!! I always find amazing Uggs for myself & for gift giving !! Just take your time and if you can take your significant other to assist by finding a place to sit to try out all your finds, it'll be that much easier!!! read more

Very nice and helpful staff. I was driving all the way from San Fernando after work Friday to purchase some shoes for the LA Marathon on Sunday but encountered heavy traffic in the 126 due to an accident. I called and asked if they would check on a specific shoe for me and they did, they also put it aside for me. read more

If I could I would give them 0 stars. the assistant Manger , extremely rude. I have never seen such lazy staff. They don't even care to help there customers out . Signs are super confusing and they won't even explain. Came into store and didn't even greet ! Extremely rude and unhelpful , inventory is not even that good read more

Try to get there during the 3 day weekend. The prices are great! Love this place. Mostly women's shoes but you can get men's as well just much more limited. read more