Called ahead and told them exactly what I needed, and they had what I needed, great! Drove from casa grande (50 minutes one way), arrived, and they subsequently informed me that they didn't actually have what I wanted (boots). Big sad. Found a suitable replacement and headed to check out. The cashier and manager, who "helped" me on the phone and through the process in store thus far didn't think that their screw-up warranted cutting me an equitable deal for my time wasted on the boots I settled for. Needless to say, I left without doing business with them. Thank you Boot Barn of Queen Creek Arizona for wasting my afternoon! read more

The price match "guarantee" comes with terms that are not listed on the sign at the register. According to the "manager for this weekend" they will only match Sheplers or their own Boot Barn website. Manager was a little dismissive when I pointed out the inconsistency between her stated policy and what was posted. read more

Boot Barn - Shoe Stores Near Me - Queen Creek, Arizona

The staff is very friendly but I've never been in such a dirty boot barn. It's very obvious they never sweep, vacuum, clean the fitting rooms, or dust. I picked up a pair of men's jeans and no joke dust went EVERYWHERE. For a place that sells jeans that are almost $300 and nice quality items you'd think they'd take better care of the store. There were mounds of dirty in the dressing room, the walls were gross, I swear I never notice stuff like this. But you can't deny the dirty "vibes"? I'll go to a different boot barn. read more

Please save you the trouble don't shop here it's scary the employees all look like they are pissed off at the world and look mean be careful a lot of things happen now a days. I asked if I could try some stuff on before purchasing and I was told no not able to use the fitting room at 6:25 p.m. because they close the store at 7 p.m. read more

If customer service is important to you, go to a different Boot Barn. Do NOT go to the Boot Barn in Queen Creek on Ellsworth. Cheryl, the manager, is absolutely horrible. We spent several hours there Saturday evening with my wife trying on many different styles. Cheryl would walk by multiple times never asking if we needed help. She was 'cranky' each time we saw her and seemed put out when we would try to ask her a question. We wrote it off that she was having a bad evening. My wife settled on a pair which we purchased. We cleaned up the bench area picking up several items of trash and put back every pair of boots my wife tried on. Later that night, my wife found the same boots on the Boot Barn website for 20% discount. She called and confirmed that we could bring them back into the store and get the price adjustment. Cheryl was there. Her and and much younger girl said they couldn't find them on 2 different websites. The younger girl, Alyssa, was giving us quite the attitude. I pulled up the Boot Barn website showing them the exact boots and the discount. Without saying a word, Cheryl ripped my phone out of my hand and said they're different color and it's an online only thing. I showed her on the website the exact boots, same color, and that the discount was online or in-store. She muttered something under her breath and said just give them the difference. She then walked off. We said thank you and she continued walking without saying a word. Customer service is incredibly important to us, especially being a little older. We were surprised to be treated so poorly by someone so close in age to us. We will NEVER go back to that store and will caution our many friends to go elsewhere. As I stated in my first sentence: If customer service is important to you, go to a different Boot Barn. Do NOT go to the Boot Barn in Queen Creek on Ellsworth. read more

I walked into Boot Barn in Queen Creek recently with the intention of purchasing multiple pairs of boots. When we arrived, the store was quiet with only two other customers. Despite this, not a single employee acknowledged us when we walked in--no greeting, no eye contact, nothing. I spent quite a bit of time trying on several pairs of boots, clearly browsing and needing assistance, but not once did anyone approach me to offer help or check on sizing. What made it even more frustrating is that someone else walked in with a couple of dogs, and suddenly every employee rushed over to that person, giving them their full attention while continuing to completely ignore us. Even as I walked out--still ready to spend good money--no one said a word. Not even a goodbye. I left disappointed and honestly surprised at the lack of basic customer service. I won't be returning to this location. read more

Well, I used to buy my boots years ago when I was younger, and my son wanted a pair of boots so we went to boot barn on Ellsworth in Mesa walk in three girls at the front desk One was ringing up the customer. The other two were talking walk to the 45 minutes there no one came to help me I had some questions $200 pair of boots so I no help after 45 minutes I left I want to pro shop got help. No problems will never be back to boot barn read more

Bought a pair of workouts for almost $300. They tore working 6 months. Went to store with receipt & the nasty girl said they're not responsible for that! A few months later, they tore, Bad! Again Boot barn won't do anything! What's the point of the receipt if you they won't do anything! Won't ever shop there again! read more

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Very upset. I ordered something online got it delivered in the box was completely smashed in my hat was damaged and dirty. The lady wouldn't tell me her name that was at the counter. She looks like the manager was trying to explain to her what happened and then she says "well there's nothing we can do". Didn't offer me a refund didn't offer me anything. In the middle of me talking, she also turns around to help someone else and has us move out of the way. I need the hat for wedding super bad customer service. I paid almost $100 for this product completely damaged and I assume I would get good. Customer service did not completely rude people. read more

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Went to Boot Barn on Saturday for some boots of course for a baby shower coming up. I don't know much about what brands are best and what size would be best as far as breaking them in. I was hoping someone would help me or find me someone who could but I walked in to silence from every employee. Matter of fact all of the girls standing up front looked directly at my sisters and I and went back to their conversations without a word. I went over to the boots and started trying some on that I liked. At a certain point an employee even walked by me and when I smiled at her, she looked at me, continued to just walk off and also not speak. I decided to just leave and find boots elsewhere. I'm not sure why I couldn't even at least get a greeting but I won't be back to this location. read more

Great service, knowledgeable, and friendly. They have a good selection but would like a couple more brand options. There's a price point for most people I think, although I do wish the staff were a little bit better about quality information. I understand not wanting to bash a product being sold in the store, but if a customer specifically asks about quality between brands, be honest about it. read more

Boot Barn - Ostrich skin - Shoe Stores Near Me - Queen Creek, Arizona

We had a positive experience at this Boot Barn. Of course you'll find plenty of boots here, but there's also an interesting selection of clothing and other items within this large store. The people working here were friendly and helpful on the day we visited and the store was clean and orderly. The checkout process was fast and efficient - so no complaints from us. read more

I want to rate the Queen Creek Boot Barn with a five star I had great customer service and I would particularly like to give credit to Mason who did his best to help me find the right pair of boots thank you Mason. read more

TERRIBLE CUSTOMER SERVICE Went to this location yesterday around 4:30 PM with my family, who is visiting from out of town. We were extremely excited to buy my son and daughter, their first pair of boots, hat and belt. It was extremely disappointing to witness the intentional rude behavior of a specific team member. She was tall and blonde, and was filled with attitude. Based on previous readings, I could tell that management does not care to enforce even basic customer service skills. read more

Great cloths at reasonable prices. Relaxed but friendly service. Do a lot of shopping here.

Definitely no welcome feeling . Been here a couple of times now, the employees just be some type way. Employees be keeping an eye on us from a distance ,not coming up to ask if we needed assistance with finding something. They be staring at us like we were going to steal something, is it because we ( my daughters and I ) are Native American??! YES, we do notice YOU keeping an eye on us, making us feel uncomfortable! And the cashier so unprofessional, especially with their dress attire with open unbutton shirt with her boobs hanging out. As we were waiting in line patiently, she totally ignored us by turning around to the other cashier.... starts a conversation with her. Then turns back around to ask if we were ready. When we were standing there the whole time waiting for her to check us out. Girl! You saw us standing there... patiently... waiting...! They need to do ALOT better with their customer service and their professional attire ! BOOT BARN ... DO BETTER ! 1/10 Over all, nice selection of clothing, boots and accessories. 9/10 . Would recommend if they just work on their customer service . read more

I love Boot Barn's product overall and the merchandising of the store was beautiful, however I've never experienced worst customer service. My boyfriend and I were in the store well over an hr and few people even checked in on us, and we only encountered one employee who was friendly when approached. The employees we did approach were short, carried a big attitude, and made us feel like we were a burden for inquiring about products. We even moved a little further down from where a group of employees were standing to view more product and they began gossiping about us. We each had a couple hundred dollars we were excited to spend there but walked out empty handed due to such a poor experience. I don't see myself returning to this location. read more

This store is a hot mess! The clothes was Al over the place. There were no specific sections for certain items like T-Shirt section... there was name brands that were mixed in with others. A gentleman walked in and asked where he could find a wallet and the store employee looked clueless and said I have several places ... I found the employees to be rude and lacking energy! I will never return to this store! I rather spend $50 bucks on a t-shirt elsewhere. Target employees are friendlier. A simple good evening goes a long way these days. read more

My husband and I went in on Sunday and had a great experience with Pat and Jill then today my husband went back alone and was blatantly ignored and was not greeted whatsoever but glared at. While every customer after him was greeted? Rude. Secondly no one asked if he needed any help in the jeans or hats. Finally going to the register to check out and the cashier didn't even ask to use any of the points we accumulated last time which was $15 and $5 for the review he left which was super nice. Whether this was racism because he's black or just plain shitty customer service either way it's not acceptable. read more

My twins needed new boots and a few clothing items. Janet was such a huge help to get them fitted and find what we needed. She went out of her way to show me some cute things for myself as well. Tommy was Also a big help and knowledgeable. They were extremely friendly and I will make the trek back to hit this store in the future. I knocked a star because the selection for girls boots was not great and they didn't have XS in women's for anything. I can buy what I need from their website, but it would just be nice to have in store to try on. read more

Very disappointed with my experience... My first visit here I called to see if item in stock he told me they cannot check look online so I looked online and said my item was in stock and multiple of it I made the 30 minute drive trusting in there website got there they had 0 so I asked if someone could check back or if they knew why website was wrong they all seemed very annoyed and did not wanna help 2 weeks goes by so I call again , asking to give sku number and if he can please do a stock check He rudley answered no we cannot do a stock check and use are online website that will tell you and I explained last time I did that it was incorrect and I did not want to make that mistake again He told me well they couldnt help me for At least a couple hours maybe not even till the next day if I wanna call again or just come in store and look myself. They are not friendly or wanna help you I do not know why they quickly couldnt check a item in stock cause anytime I've been there ive only been the only person in the store they are not usally busy I ended up taking my bussiness else wear and was treat way nicer and they actually wanted to help me read more

We've bought multiple pair of boots here for the whole family! Always super nice staff and very friendly! Large selection of clothes and boots! read more

Shopping for jeans w/ my husband today and head to Boot Barn. Store is hopping - 6 people deep to use dressing rooms - both men and women. While 2 dressing rooms remain unused. Stopped an employee to ask if we could use the others. Nope they are full of boxes was the reply. When asked could they not be moved to help customers. Nope 3 days worth of boxes. What?!?!? So you have stored boxes in a dressing room instead of the back storage? In a time of year when people will be out shopping as the weather gets better? What is worse - employee kept walking like the question was invalid just dismissed a customer like it was NOTHING? Is your business so good you can treat customers like that? Will NEVER set foot in another Boot Barn. Unacceptable and ridiculous. The manger acted like she had no idea the boxes were a hinderance. How do you not know this is going on in your store. I am completely baffled at this behavior!! read more