I am not a fan of Ross stores. However, their Halloween decor is already hitting shelves, and I have been hitting up all the local Ross stores in the area looking for a few specific Halloween decor items. This Ross did not have the specific items I was looking for, however, they did have lots of seasonal decor. This Ross was also pretty clean and organized compared to some of the other Ross stores I have been in lately. This Ross also seemed to have a ton of product available. This was honestly the best Ross I've ever been inside. I'll probably stop in again when I am in the area to look for seasonal items. read more

Ross Dress for Less - Department Stores Near Me - Queen Creek, Arizona

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Historically, I love Ross. I don't know if it's just this store or the whole national chain - but I just had a miserable experience. The cashiers seemed helpful enough, so I don't particularly want to say anything bad about them if they truly have no authority to by-pass bad policies. If powerless, then they are just as I am with only an ability to express an opinion to the wind. No shade at all on the good people just trying to do their job under bad policies. If they did have authority to help, but didn't, then they do own some responsibility. It's so upsetting when a store deliberately has the people who have no authority interact with the people. It leaves the employees with no authority to successfully manage a really bad, low-class return policy which is what triggered my bad experience. Since I didn't have a receipt on me, but my item still had the store tag attached, I expected a store credit for my return which was fine because I had new items in my cart (about $100) and was intending to apply the credit to the new items. However, they informed me that the item had been discounted from $16-ish to about $11-ish within the last 30 days and could only reimburse store credit at the lesser amount. I was flabbergasted and asked for a manager who asked for other managers but all them responded with pleasant (not believable) apologies and some form of: "Too bad for you, that's store policy". Which is always not helpful in customer service situations. I looked at them and tried to apply logic which is also not helpful in stores with bad policies. "Really? For $5-ish dollars you are going to lose out on a cartful of purchases and a lifelong customer?" They responded with: "It's store policy". I wasted everyone's time by explaining that this is unethical behavior on the store's part because they intentionally discount after 30 days and at the same time don't honor store tags after 30 days. Nobody cared. In the end, I got my $11 on store credit for a store I no longer wanted to patron. I took out 2 items from the cart that were closest to the $11 which ended up being around $16. The amount I was supposed to have been reimbursed. So I paid the extra $5 difference which should have been reimbursed, not charged, just to not waste the $11 store credit. Now that I have items with a receipt, perhaps I should return the items for cash. This way I can get the $11 cash they wouldn't give me today. I'll look at them and say, "it's policy". Hehe. The people in charge of the policy and the bad customer experience don't care and won't ever be held accountable. (I'm not looking for suffering just someone to take responsibility!). The good people at the counter had to listen to an upset customer that never should have been upset and might even be 'corrected' and 'advised' when it's the policy makers that need a review. But nothing will likely happen anywhere and I had to hand over my driver's license to receive an $11 credit so now a bunch of strangers who had to listen to my bad customer service rant have my personal information. I left feeling so miserable, fearful and despondent. In hindsight, I wish I had taken back my item to return on different day with different people - now that I fully understood my losses. What an unnecessary miserable experience over $5. :-( I would like to know if this is nationwide or a local issue, but otherwise, I don't want to spend anymore energy or money on Ross. I'll be looking for other places to buy cheap, garbage clothing. With in-person return policies this bad, I may as well take my chances with places like Shein. I walked away thinking, maybe we should all start sewing again instead of dealing with all these low-class clothing stores, their bad policies and their intentionally powerless service personnel... LOL. Hopefully, my bad experience will save you from similar. read more

Big selection with lots of name brands at reduced prices. Cashier was super friendly. You can find about everything here, cloths to housewares to some minor auto and home needs. Cloths is kind of a pain with searching for what you want and size. read more

Tonight wasn't a very good night. I was having a bad day and i spilt coffee on my shirt because Starbucks gave me a crappy coffee. So, I was upset and went to go to buy a shirt! While looking around it was clean, organized and they have good quality clothes for cheap prices. I would definitely recommend this Ross. I've been here multiple and they have never done me wrong. The employees are super friendly and always love hearing about my day. Go check it out if you haven't!!! read more

Ross Dress for Less - Department Stores Near Me - Queen Creek, Arizona

Customer service is horribl. i was doing an exchange but lost receipt but the item still had the tag. They said because the item showed it hd been drastically marked down they could only do $0.49, slap in the face!!! I was exchanging and spending more money but after this idk if I would shop there again! read more

Went in to see what they had for gifts . I found a couple of household stuff I needed. I also bought one gift which was unique and priced well. Store was busy but was checked out quickly. read more

This is a great store for bargains, children's toys in particular. Staff are friendly and helpful

This used to be my favorite place to shop! I would go at least twice a week sometimes more. After the remodel it is a huge disappointment:( it just seems low in stock unless your looking for shoes or clothes. I miss the old furniture section and the fact that there used to be so much stuff it was fun. I don't go anymore. read more

I am a big fan of Ross, but not this one!!! I purchased a ton of clothing for my clients. I wanted them to try them on and I specifically asked if they were returnable. I had a few different receipts but only needed to return off two of them. I handed her the receipts and bags. When the sales clerk, Alyssa, realized that the bags were mixed she looked at me and groused, rolled her eyes and started slamming the items on the counter separating them according to the receipts. The rest of the transaction she did not speak to me other than her final snarky, "I'm gonna staple all these receipts together" She was rude and unprofessional. THE rudest service ever... and I live in LA. I WILL NOT GO BACK TO THAT ROSS EVER! read more

I had my 9 month old daughter with me in my shopping cart. I went to try on clothes and the attendant said it's against their policy to let carts in the dressing room. I told her I couldn't try on my 3 pieces of clothes while holding my daughter and needed to take the cart in so she had somewhere to sit. She told me no, so I handed her my clothes and let empty handed. I can't believe what horrible customer service I experienced. What are moms with babies supposed to do? I had 3 items total. All clothes and all accounted for on the number tag. Made no sense since I've done this at other locations. I will never return. Now seeing the other negative reviews on here, I wish I would've checked yelp first. They lost a high paying customer. read more

Decent prices, usually decent customer service. Annoying having to carry bags and a two year old out of the store due to carts having to stay within the store. read more

This store needs to review there customer service and friendliness to help customers. I've never been treated so poorly in a Ross store.I went to find a sales associate to get some help trying and find a item. Unable to find one in that department. I did walk up to the customer service desk and a lady Nichole gave every excuse. Claiming to be a manager (Nichole) gave no effort to help. Her store needs to be reviewed. Shame on them and there customer service!! I will go elsewhere with my business! read more

This Ross always has a great selection of clothes. Also the location is ideal with everything you could possible need right at that intersection. read more

Usually fully stocked, clean and friendly. Lines can get long but at the most busiest times of the day. The only Ross I've been to where everything is kept nice and clean, and doesn't make you feel gross and creeped out. Definitely a place to check out if you're a bargain shopper! read more

HORRIBLE customer service. The manager thinks it's more important to hang clothes with a co-worker than open another cash register to alleviate the long line in both returns and purchases. If this was the first time it happened I could accept that but it's like this every time I go there. I will NEVER shop at Ross again. read more

I am usually NOT a fan of Ross as a business, but I will shop at this location. It's usually organized and the isles are clear. The employees are great. I had an employee doing their clearance mark down scan several items for me to see if they are going to be part of the markdown.....she invited me to bring more over to her and was pleased to do the extra work. good- -customer service -selection for my size -isles clean most of the time -prices are great! -some great name brand items bad -can not take the carts to the parking lot! -bathroom was messy -register areas are usually messy -shoe isles are too small -long lines read more

Horrible customer service. I don't know why I go back. The cashiers are completely rude. I watched the cashier in front of me be horribly rude to a young man then basically throw his bag at him. I should've known I'd be next to get her attitude. I do not recommend this location. I will drive to Power and Ray from now on. Eventhough this one is 20 minutes closer to my home. read more