Lady had such a negative attitude. Bought glasses a said they looked bent. She looks at me like…read moreI'm an idiot then heats them up and starts bending them. When I got home they don't even lay flat on the table. The right arm is still bent out and I called and she said you needed the protection plan to exchange them. Sooo you offered me a cleaning kit but never a protective going plan ? I would have bought that too but noooo this lady is the worst I've ever met. Don't bother going to this location.

Terrible service!! Order replacement lenses for my sunglasses, when they arrived, they said I could…read morecome in anytime Monday - Friday for the new lenses to be put in my glasses. Went in today (Friday) at 1pm and she told me they were too busy to help me and I could go to LensCrafters to get them to do it in a very rude and condescending way. Mind you, I paid for these new lenses 4 weeks ago. LensCrafters was very helpful but were not happy they sent us there because the woman working was too lazy! She was the manager too!! Don't go to this location for customer service!

UPDATE: Corporate reached out and contacted the location directly. They were able to correct the…read moreprescription on my second pair of glasses at no charge. I truly appreciate both corporate and the local team for stepping in and helping resolve what was a frustrating situation. Thank you! *** I went to Visionworks for my yearly eye appointment and ended up having a very frustrating experience. During my appointment, no one reviewed my prescription with me or explained the lens options. I specifically mentioned that I wanted progressive lenses, and since the price point we were given seemed affordable, I decided to purchase two pairs of glasses--one regular pair and one pair of sunglasses. About a week to a week and a half later, the glasses came in, but they were made with the wrong prescription. They were single-vision lenses, not progressive lenses like I had requested. The woman who originally helped us never went over the prescription details or explained the difference between the options, which could have prevented this entire situation. When we went back to pick them up, the gentleman working that evening was very helpful. It was the end of the day and he was closing, but he stayed to make sure we were taken care of and apologized for the mistake. I truly appreciated his effort. However, the solution required another $140 out of pocket to correct the lenses. If I had known the true cost with insurance for progressive lenses, I never would have purchased two pairs in the first place. At this point, I've spent over $450 and still cannot see properly because I've have to now wait another 1-2 weeks for the corrected glasses. This entire situation could have been avoided if someone had simply reviewed the prescription and lens options with me before placing the order. If there are prescriptions for both single-vision and progressive lenses, that absolutely should be discussed with the customer. Unfortunately, because of the poor communication and the fact that we had to pay extra to fix someone else's mistake, we will not be returning to this or any Visionworks location.

I decided to give Visionworks another try, and that was a mistake. I went in to pick up my glasses,…read moreonly to find out they ordered the wrong ones. After waiting and expecting a smooth pickup, this was incredibly frustrating and a complete waste of time. There was no sense of urgency or accountability to fix the issue, and at this point, I've lost confidence in their attention to detail. Vision care is not something people should have to double-check this hard.

Everyone here is amazing. I've been seeing Dr Luce for years (since she was at Target). My wife &…read moredaughters also see Dr Luce. Everyone here is 100% awesome. They're a little pricier than some but you're paying for quality and professionalism. The are all awesome. Oh and have Clay give you some coffee & do a magic trick for you!

I have round glasses where the axis needs to be adjusted perfectly or else I get vertigo/nausea…read more Lenses ended up popping out and these guys took care of it for FREE. Popped them back in for me and in a matter of minutes.

Okay store. Nothing great. I don't shop at Tilly's on the regular - I've only been in one other…read moreTilly's years ago. Came in due to the mannequin displays in the window. They had a shirt that I liked on display in the window. The store was typical - basic service, nothing extraordinary. The parking situation was something else! You would have thought it was a few days before Christmas with only a few parking spots left!

Great selection of clothes the store was very clean definitely a highlight was the sales staff…read morewhose name was Carol. She introduced herself to me asking if there was anything she could assist me and finding check back in with me a couple times and then finish the transaction as the cashier. she thanked me for my business and gave me a friendly smile. This is a great example of superior customer service in a world or we don't always get a friendly sales person like Carol. Thank you Tillys and thank you Carol. I'll be back again soon.

My family has been coming here for several years for our annual eye exams. The clinic is modern,…read moreclean and professional. You are always greeted by their receptionists right away. The doctors here are excellent optometrists. Just be aware that they will always try to sell you on getting retinal imaging which is not covered by vision insurance. I happen to have medical reasons to get this done, but no one ever spends the effort to ask if I would like to use my medical insurance to cover it. If you want to save another doctors' appointment, it might be worth $59, but you may have to demand they submit to you should check your insurance coverages. I decided to save this type of exam for an ophthalmologist for their scope of practice. The lobby has many brand names of eye frames to choose from. Every year I ask if they have "asian fit" options or brands and they have yet to add to their selection. I was told they have some of those brands at the "other" office. When I asked about ordering from the catalog (I happen to know exactly what brand and style would work), they were kindly able to order it for me. However, when I inquired about the cost, it is clear there is a significant uncharge for their "broker" fees. You might consider just ordering the same frame cheaper from many options available online for the exact same thing. You are basically paying extra so you can try it on in person. It is coincidental that it will also be just above what your vision insurance covers. Overall, the eye care that is delivered by the optometrists here is great. I have always received excellent care from them. The extra services and add-ons should be carefully considered for the value if you so choose. Also, this medical complex has becoming increasingly busy and it is often much harder to find parking each year. You might need to allow a few extra minutes to circle around to find a spot so you are not late to your appointment.

we came here last year, had a good experience. But just recently visited for a yearly check up,…read morethey upped their prices on everything. They were so persitant about wanting for me to pay for eye exam out of pocket almost forced. When I said I wasn't gonna pay for it out of pocket because it was yearly check up and insurance would cover it they said they would double the price. Leaving me with a couple dollars for frames, I would still have to throw a couple hundred dollars on just frames. Definitely not budget friendly. Also zero customer service, ladies up front need to work with being friendly. Won't be coming back and won't recommend to anyone.

This is a nice shopping mall, to an extent. I'm not sure who came up with the idea of an outdoor…read moremall in Arizona, but it can be nice from October to March, then it becomes unbearable. Decent selection of stores, but not too many good restaurants, mainly overpriced chains. There's also an underlying snotty vibe at this mall. It's got Scottsdale vibes but none of the actual glam of Scottsdale. I prefer Chandler mall but will go here when needed. It can be pretty at night time, but it's usually decently hard to find parking.

Morning are the perfect time to shop. Cool, less traffic and no lines for shopping. Lots of…read morechoices for breakfast

I have been going to Ace for Decades, BECAUSE of their service and how they treat their customers,…read moreas if they want to keep them! Today I went in because I had bought a 6 pack of LED flood light bulbs for our kitchen, when only 2 were bad at that time. Now it is 6 months later, and in trying to use the other new bulbs I found that only 1 of the 4 worked, and the rest were defective from the factory! I took the box back with the receipt, when the cashiers told me that THEIR WARRANTY to exchange or return items is only 30 days, even though the warranty from the manufacturer is 5 years. Therefore if I try to exchange defective items after 31 days, they will refer me to the manufacturer. I realize that each Ace is privately owned, which is why I try to patronize them whenever possible. Unfortunately I cannot count on them given their rigid policy, so I guess I will go to Home Depot from now on, as they would have exchanged these defective bulbs after 6 months, regardless of their store policy. There is such a thing as the "spirit of the law" versus the "Letter of the law", and even the big box stores will look at the facts before chasing customers away. Too bad that the owner of this Ace stores does not give their people the latitude to make decisions that will maintain their customer relations, especially when they could have easily exchanged these bulbs with their distributor. UPDATED on 5/27/26: Since leaving this review I reached out to the manufacturer of these bulbs, and they then sent me 3 more bulbs to replace these non-working ones. I also received an e-mail from a manager of the company, when they advised me that they wanted to make this right, and that I could return to the store to exchange these bulbs. I replied that I had already had them replaced by the manufacturer, but I greatly appreciate their review and willingness to follow through in this exchange. I now understand that nothing is returnable at Ace after 30 days, just like with Amazon! I will return back to Ace in the future, but I will have to check everything within their 30 day return period in order to avoid this issue again. Any warranty claims may only be resolved directly with the manufacturer.

Last summer my wife said she wanted to buy me a smoker for Father's Day! She had one all picked out…read moreon Home Depot's website. I told her absolutely not! Ace delivers and installs all their grills for no additional charge that cost over a certain dollar amount. I think it's $399. Even though Ace features Traeger products, they sell other brands as well. We ended up buying a Recteq. The smoker arrived a day or two prior to when the website stated it would. Ruggiero's Ace had a couple guys deliver it to our house and they had it set up very quickly. The smoker has worked flawlessly ever since. And I use it a lot! We buy all our supplies from there as well. I realize that you can buy spice blends, sauces and pellets for less elsewhere, but will you get better service? And I always use the Ace app. There are some good deals to be had on there!

It was my first time at this location two days ago. The doctor said I have an eye condition where…read moreoil gets in your glands under your eye and that I need a procedure to fix it. He pushes really hard to schedule the procedure right away, and I begin worrying that maybe this is really serious! Then he tells me about these newer contact lenses that are best for this condition. He says they cost "a little more" than my current lenses. When I met with his contact lens person a few minutes later, she tells me they are $880 extra on top of what insurance pays. And then the office manager tells me as I begin scheduling the procedure that it is not covered by insurance and is $650. But don't worry, she says. Your medical insurance will cover the scans you need to get before the procedure. I felt like the doctor was trying to upsell everything. I ended up sticking to what I already had and declining the procedure, as I cannot afford it, and I know my medical insurance would cover it if it was absolutely necessary. Perhaps if he had presented the procedure differently, letting me know upfront that it's costly before he tells me how much I need it, I would have trusted him. Same with the newer lenses. Instead, I felt like he was a shark circling the waters, trying to get blood from a stone. Never going back.

I brought my kiddos here about a year and a half ago. My youngest ended up needing glasses. Being…read moresomeone that doesn't wear glasses I (now) feel like i was completely taken advantage of. We have decent insurance and i some how ended up paying over $350 for my toddlers glasses. Went to Target today and had a completely different experience. Purchased her a new pair of glasses for $119 and that's including a 15 month warranty, and not even using our insurance. Future patients beware, they're only after your money! Even the lady we saw today told me i was ripped off.

Walk in the door and the person at the front immediately acknowledges you as you walk- the folks on…read morethe left in the glasses area, if not busy with others will say hello. All the staff are attentive and they listen. I have a tendency to pick big frames and tint - sometimes, I take my time. I never feel rushed. Both Doctors are great The office and exam areas are clean and are kept sterile to ensure our safety. No hidden fees. I recommend for the whole family

Truly the best of the best! Great selection of frames and sunglasses. The staff are all amazing…read more They truly care about their patients.. thank you!

This place used to be great. They used to be professional and on time. Then they switched owners or…read moresomething and everything has gone downhill. They are no longer professional, they cancel and reschedule appointments without your knowledge, they don't care that they're wasting your time and if you have a concern, instead of helping you- they want to just cancel your apt. Jamie the "'manager" isn't interested in helping you or solving problems, she is just quick to say "we can cancel your apt". The person who answers the phone talks like she is the most miserable person on the planet and hates her job. We will no longer be using this establishment due to their changes, professionalism (or lack there of) and just all around rudeness from staff.

Tried to get a sample contact because mine was ripped and am waiting on replacements from Amazon…read more They wanted me to get a new eye exam and pay for contacts in order to get me a sample....I don't know if this is normal in Arizona but in Florida they just give it out if you have an emergency..disgusting customer service and snoddy attitude