The employees could really benefit from some customer service training. My son and I walked in…read morelooking to buy a hat and jersey. The employees were talking and never paused to greet us or offer help. We were searching for a Jersey small enough for my son and no one offered assistance. We found a hat and went up to the counter, but the employee was too busy watching a game to greet us or direct us. I asked where we should pay. He rung up our purchase in silence. Perhaps the manager can practice some sentence starters with his/her employees, "Good evening, did you find everything okay?" "Hi, did you find everything you were looking for?" Had that happened, perhaps we could have told him (the employee...dear God I hope he wasn't management) we couldn't find a jersey and he could have assisted us with an additional purchase. Nope...radio silence. I said, "Thank you"...typically stores should also thank the customer....another missed customer service opportunity. When online sales are putting brick and mortar stores out of business daily, what sets stores apart from an online experience is customer service. I will never give the store my business again and I'll have to buy the jersey we hoped to purchase online.

From the owner: Arizona's premier destination for licensed team merchandise since 1987. With locations in key…read moreshopping centers in the Valley, Tucson, and Yuma there is a Just Sports near you, or shop online for 24/7 access to your favorite team's gear.

This place has stepped up overall customer service. The tall younger guy was extremely helpful but…read morethe girls were also being very attentive to customers. My visit was Saturday June 6th, 2026.

Oh my gosh, the customer service at this famous footwear is out of this world. I have a daughter…read morewith sensory issues and she has been in the same pair of shoes for over a year and every time we've tried to find a pair she gets discouraged and frustrated and we end up walking out with nothing. Michelle went above and beyond helping us find a shoe that fit and that my daughter thought was cool. I can't say thank you enough.

Went looking for a really good quality pair of walking shoes. While they do carry a huge variety I…read morecouldn't find a style I liked. The store was clean and there's a nice selection of running products but the gentleman working there wasn't the friendliest. I ended up finding a pair I absolutely love at Scheels.

I stopped in yesterday to look at their sale rack. Found…read morethe perfect running shoe. The couple running the store was so kind and helpful!! I would HIGHLY recommend supporting this local business. I will be going back!

Their work is super nice and pricing is reasonable. I keep going back for more and more.read more

Artcraft is a great little shop for sports jersey embroidery and numbering. I went to have two…read moreprofessional jerseys numbered and they did a great job and did it faster than promised. Roxanne is friendly, very knowledgeable and helpful. I already have plans to go back to purchase and have embroidery done on a letterman jacket. I'm happy to support local businesses like this.

Wonderful location with so many items to choose from no matter who you are. We were looking…read moreparticularly for dishes today, but left with much more. Service was quick and friendly

Went to the dressing room with three items. I even advised her that one of them was a set. I was…read moreasked to leave my Ross bag with the dressing room attendant. Even though these are my belongings and I have a receipt for them. I willingly gave them to her, but then had to ask for it back. I made a statement that they should not be asking for people's belongings, especially when they have a receipt for those belongings. Who is responsible if that item gets taken or lost? She responded. Yes we just don't allow additional merchandise back there. I said it's not merchandise. It doesn't belong to you. Those are my paid belongings. Bottom line people don't like being treated like this when you're going to purchase items at a store. She even had to count the one spaghetti strap shirt that I decided to keep. She made me put it back on the freaking rack to count it. At what point is Is this not absolutely freaking ridiculous. I wanted to buy the shirt, but honestly, it was irritated and just left.. I don't like being treated that way where i'm spending money.

Good deals on items. Store was clean and service good. We came looking for something specific, but…read moreunfortunately didn't find it this go round.

Nordstrom is usually known for exceptional customer service, so this experience was extremely…read moredisappointing. My husband purchased a pair of shoes that ended up being too big. The shoes were in perfect condition, with the tags and receipt, and there was absolutely nothing wrong with them. When he attempted to return them, the employee acted as though they no longer accepted shoe returns. My husband has an accent and is not originally from this country, and the way he was treated made us very uncomfortable and concerned that he was being treated differently because of that. I called the store afterward to clarify the return policy and was assured that there was no policy preventing them from accepting a return on shoes. Then traveled out of the country. Before leaving, a manager had assured us that they would take care of the situation when we returned. Unfortunately, by the time we came back, we were outside the return window for receiving the money back on the original payment method. The new manager we dealt with was not understanding or considerate of the situation. In fact, she told us that even the store manager might not be able to do anything, but that manager would not be back for another five days. After everything that had happened, we were left wondering what the purpose of waiting another five days would be. We ultimately accepted store credit just to resolve the situation and move on. Then, as we were leaving, we could see the three employees together through the window, laughing shortly after our interaction. Whether they were laughing about us or not, that is certainly how it appeared, and it was incredibly unprofessional and disrespectful. This entire situation could have been handled so easily with basic communication, understanding, and customer service. Instead, it became a frustrating experience from beginning to end. Nordstrom has a reputation for taking care of its customers. Unfortunately, this particular experience was the complete opposite. I sincerely hope management reviews what happened, because every customer deserves to be treated with respect and dignity--regardless of their accent, background, or how they communicate.

I am writing this review to address the extreme lack of professionalism and decorum displayed by a…read moreshift manager named Sam. The checkout line was incredibly long, prompting a sales clerk to ask Sam for assistance. My family was next in line, but Sam flatly refused to check us out. Instead, she deliberately waited until the lone cashier finished with their current customer before stepping in to help the person behind us. As an African American woman, I cannot definitively say what her motives were, but her behavior gave off a distinct, uncomfortable vibe of racial bias. This was compounded by the fact that she followed us around the store and glared at us with a constant scowl. When we reached the register, I asked the cashier for the shift manager's name so I could report this behavior. The clerk pointed to Sam. Wanting to avoid confrontation with someone carrying such negative energy, I decided to let it go. However, overhearing my question, Sam stopped helping her own customers, walked over to our register, and rudely demanded to know "what's the matter" and "what's going on over here." Neither the cashier nor I had requested her presence. Sam made my family feel deeply uncomfortable and completely ruined our shopping experience. Her blatant lack of respect and poor customer service do a massive disservice to the Old Navy brand. Needless to say, we will never shop at this location again.

Came in to find a certain pair of leggings and unfortunately they were out of the ones I needed…read more I was forever able to find other options so it's not a complete loss. Also scored a couple of Lux Tees on sale so that's awesome. I'll order the leggings I need online and just have them shipped to me at home. Sales lady was super helpful in pointing me to items I was looking for. I always appreciate helpful staff!

I ordered a sweatshirt and shirt through their website for my son's school. The order was placed…read moreAug 21 and was told I would be receiving my order around Sept 16th almost a month out . Not happy, but ok can't do much about it but not a huge deal because I needed the shirt by the 27th. I called them on the 23rd and was never able to reach anyone so I emailed them and they said sorry they'll be mailed out this week . I said I need it by Friday and they replied with we don't know a date but will receive tracking info when it's shipped. Now I get an email today stating they won't be shipped til next week. Completely unprofessional and not worth the price and definitely not worth any shipping charges.

If I can possibly give them minus stars I would... Order my…read moresons uniforms for Legacy Traditional Charter School. They took a month to arrived, they come just folded inside a tiny mail box, no plastic or protection. I order like the size chart said, Youth M (Size 10-12) When I see the shirts, there is no way they are a size 10.. never the less a size 12 My son is an average 10 yr old, I send an email, talk to customer service. and their answer its that they can't exchange or give me my money back. The recommendation was to place another order for a different size... I just expend almost $100 and waited a full mont for this uniforms. They are the first company that doesn't offer exchanges or refunds... I order the correct size, but its obvious that the shirts are more close to being a size 8.... What a waist of money and time.

Super helpful narrowing down and providing selection options to try on for appropriate fit…read more Competitively priced and nice military discount as well. Very satisfied!!

Great service here. Everyone is knowledgeable and willing to help you hands on. They really will…read moretake the time to help you find the right shoe for your specific needs, issues, etc. Frankly, not many stores out there these days go to such lengths to help customers with anything. Tons of options, fair prices for new high quality shoes, and I've also found a great pair of shoes on clearance too. I've sent several friends and family members here for help and they've all been super happy with their experience too. Love having this nearby in San tan Valley and I hope they stick around for the long run!