My girlfriend purchased a shoe online and once we arrived in the store the shoe was not fitting right. While figuring this out, Devin was really helpful in finding the insoles that helped with this. Devin was very polite and provided great service. I would highly recommend coming to this famous footwear, especially if Devin is there! read more

The whole place is covered in mold and water damage. The bathroom was DISGUSTING and ceiling tiles were on the floor. This is truly the dumpiest Famous Footwear I've ever been to. Never again. read more

I walked into famous footwear in Queen Creek and was greeted at the front door I asked for assistance, and the young Filipino woman went above and beyond to help me not only find the shoe I was looking for which I couldn't find in which they did not have in stock, but she said please just wait and I will call another store and get them to hold it for you. Simultaneously she was helping two other guests all with a huge smile in the most awesome attitude it's because of her that they get five stars and I wish I knew what her name was because she's an asset for any business and was all about customer service I was impressed and will be back read more

Great selection of shoes and all sizes were placed near the display shoe. Makes it easy to locate the shoes. Plenty of places to sit and try on shoes. read more

This store delivers what one would expect from a Famous Footwear. They have a wide selection of shoes are always well stocked (or at least they are when I've come in). There is typically someone that greets you when you first enter the store - even if they yell it from across the store because they are busy helping others. The store is clean and well maintained. The shoes are organized and unless you need the help, the people working here don't hound and bug you unnecessarily. That's what I call a good customer experience! read more

See all

We were never acknowledged and stood at the register for quite a bit waiting for help with a size. The lady saw us but never said a word so we walked out. We will not be going to that store again. They need to hire someone with good customer service skills read more

This is my second or third time in this store and it's always busy and reasonably well stocked. I wear a men's 7 which can be hard to find, but I always walk out of here with at least a few new pairs of shoes. The prices are about average but the employees are always helpful so I am unclear as to why it doesn't have better reviews but I'll be back again when I need some new kicks. read more

Love this place!!! they always have great deals, and with my rewards account I save even more money every time i come in!!!! The whole staff is always friendly and on top of service! read more

We've been here quite a few times and no issues. People are helpful, but not too excessive, which is good. We bought my husband's business shoes and those are my favorite shoes over the ones I got off Groupon. They carry brands that are nice looking, reasonably priced, and comfortable to walk in. He preferred the men's dress shoes here over that of Macy's and the more expensive Department stores which were usually more than double and some even triple the price for about the same look and less comfort. My son bought his 8th grade graduation shoes here. We couldn't find the right size, but the sales associate helped us and was able to locate the shoes in the right size in a different area of the store. The store is neat, organized every time we have gone in. No complaints of any type here. Oh, we've also done returns, exchanges and no issues with those either. The checkout process is easy, too. read more

I went to Famous Footwear today after visiting 3 other shoe stores. Sadly I could not find what I was looking for. Seems like they have mostly flip flops which I can understand due to the heat but I was looking for something more dressy. As soon as I entered the door I was greeted by the employee and when I left they wished me a good day so the staff is polite. The store is clean and parking was very easy! I will come back in the future when I need tennis shoes or flip flops. read more

Very rude workers. Tried to rush us out of the store. Didn't have time to shop because they kept telling us they were closing even when we had about 20 minutes left to shop. And they did not ask us if we needed help. read more

Good experience today. I was greeted as soon as I walked in and offered assistance. The young lady working the register was very friendly and helpful also. I only gave 4 stars because I have big feet and a lot of the shoes I liked were not available in my size. read more

Pretty disappointed at this place the girl who was working there was pretty rude and has lots of attitude, her name was Brie I believe. Was NOT helpful at all...not a friendly face, lots of attitude!! I think she realized how rude she was at the end of my visit so she managed to fake a smile and say have a good day. But I left without buying because she was just rude! I would put negative stars but there's no such option. read more

The manager at this store not only lacks professionalism, but also common courtesy as well as manners. Not only did she actively ignore my existence as I patiently waited to return a purchase for OVER 20 minutes, she then giggled and shrugged as I decided to leave the store. I'm talking about a woman in her late 50s/ early 60s acting like an ignorant teenager on her first job. I'm extremely Disappointed in the quality of employees Famous Footwear chooses to award a manager position to. read more

I walked into this store and there were 2 other women who walked in before me. They got greeted and helped. I was 2 rows away. I walked to the seat to try on a pair of shoes as I was tying the shoes I WAS going to purchase well the sale associates a young man and young lady stood there talking. I never once was ask can I help you...I'm in plain view. I walked around still haven't been greeted. He walked right by me he actually looked in my direction. I wanted a pair of tennis shoes but since I wasn't acknowledged. I put my shoes back and heading for the door. A lady walked in and got greeted...REALLY? I suggest you retrain your sale associates in customer service. I really don't like playing the racist card. But I am a African American all the other customers that were greeted were Caucasian....They may not been aware of what happened and how it looked...but not a good look for your establishment. I was a customer but for now on I will purchase my shoes at some other Famous Footwear read more

this company in general is really bad. my family has purchased several pairs of higher end sneakers here, our jobs make us go through pairs really fast, but after this past experience we will never go back. I purchased a pair that were defective, I went to exchange them they didn't have the size so they ordered them to come to the store within one week...which turned into a MONTH no shoes no money back customer service wouldn't send me a email to confirm return of money, they refused, finally I got the check it was sent to the STORE where I had to make a special trip to pick it up... very frustrated I do NOT recommend this company. read more

I bought a pair of Nikes for my 12-yr-old son and within a week they had 3 holes. I took them back, not knowing what to expect (thinking I might get 50% off a new pair), and was thrilled that not only would they replace them, but the employee spent time showing us what would be a better option for him. He was very friendly and super helpful. It was a great experience! read more

Not a very good selection of shoes especially when it's buy one get one half off but they had what I wanted the customer service was great and it being a holiday sale it was surprisingly slow good for me read more

I have never written a review, but I feel so strongly about how terrible this store is I felt obligated to write something. First off, the lady on the floor was incredibly rude. My size wasn't in the color I wanted so she offered to check another store. I had tried on the shoe in another color, and couldn't decide which size fit better. My daughter and I were discussing this, the lady on the floor said 'can you make up your mind!' I told her we'd take it from here and no longer needed her help. I finally found a pair I liked and headed to the checkout. A woman named, Bri who claimed to be the manager wouldn't sell me the shoes because there were 1/2 size different. She couldn't find the mate. There wasn't too much of a difference so I said I'll just take them. She refused, I pointed out that clearly they sold the incorrect sizes already. She still said no. She was condescending, rude, unhelpful. She didn't look nor act professional. I will NEVER go back to Famous Footwear again, and plan on telling everyone I know. read more

Horrible customer service provided by the manager michelle at this location.. Gilbert , crossroads. i wanted this really cute pair of puma tennis shoes, teal and grey. I found sveral of the same pairs of puma shoes priced differently. The size 6 1/ 2 was priced at 30.00, and the size 7 priced at 75.00 . I spoke with 2 different assocites, one girl with dark back short hair, and the gentleman, both associates stated they would give me the size 7s for 30.00. When the dark haired girl rang up the size 7 pumas, they rang up for 60.00. Not 30 , not 75.00. The girl stated, she will still give them to me for 30.00 since all of that particular shoe is marked wrong. The associate was unauthorized to process the override.. when the manager michelle came over, she rang up both shoes , they both came up with different prices, and told me i would have to pay 60.00 for the size 7 shoe i wanted. I advised her all of the same shoes on the clearance rack are marked differently. She stated someone missed marked them. Michelle stated i could have the size 6 1/2 for the price it was marked which was 30.00. I advised her that 2 of her associates said i would pay 30.00.. The manager Michelle didnt care.. i told her that she lost my business .. i will never shop at Famous Footwear. . Horrible customer service provided by the manager michelle at the Gilbert location at crossroads.. i ended up going accross the street to Shoe Carnival and bought 4 pairs of shoes.. Btw, the managers name was Michelle... read more