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    Bornagain Pet Salon

    3.8 (85 reviews)
    Closed Closed

    Services - Bornagain Pet Salon

    Bath and groom only

    Full grooming

    Pet haircut

    Bornagain Pet Salon Photos

    Recommended Reviews - Bornagain Pet Salon

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    Reviews With Photos

    This how he looked after his grooming 2 months ago by another salon

    By far the WORST grooming on my dog in his 11 years. Instead of actually grooming him like we paid over $100 for they just shaved him down to his skin. My teen daughter who picked him up was crying when I got home because of how bad he looked (essentially shaved down to look like a rat). My dog is a maltishon had has very curly hair that tends to matt, but never has a groomer shaved him down to his skin. Its obvious instead of taking the time to groom him they did a rush job and decided the fastest option was to just shave him. He was there for 5 hours for what was essentially a 10-15min shaving. As a result we will not be able to take him ouside during the day as his very pink skin will burn and he will be prone to skin infections until his hair grows back. Attaching photos of how he looked after his last grooming 2 months ago (by a different salon) compared to how he looks after today's one.

    Bryan B.

    We've been going here for more than ten years. They always do a great job with our pups. The staff are amazing. Recommended!

    Megan H.

    Been using BornAgain for more than 4 years. Always good service & results to my 15 lb baby girl. However, recently, red flags began: Called to make appointment, left message, no one returned my call. Dropped my girl off for a simple TidyUp, they kept her for 5 hours!? This past Thursday, she was her happy spunky self when I dropped her off, but they kept her for almost 6 hours for TidyUp. When I picked up my baby, she couldn't/wouldn't open her eyes; I thought she was sleepy. At home, she tried to open her eyes, but she struggled. Eventually, that evening, she opened her right eye, it was fine; but the left eye was squinty & mucousy & her lashes were shaved off. I could see she was in pain. At bedtime, she opened her left eye long enough to see more: inner corner pure red, cornea cloudy!!!! Our Vet's office was closed, I used PetChat online to ask questions. Brought her to Vet early next morning. Diagnosis: possible Chemical Irritation causing Indolent Corneal Ulcer?!?! I don't know what happened at the groomer's, but this I do know: my baby girl is in pain, suffering, and not the same; I'm heartbroken. Vet appointment & treatment costly. Im not asking for reimbursement, altho I'm angry and sad. And scared to use any Grooming Service ever again at this point, no trust. Three photos: sleepy/squinty eyes at home, later in evening forcing to open her eye, next morning at Vet's view of dyed pupil, cornea, & surrounding area for inspection. Beware! Be Aware!!

    Yoda the One Eyed Jack!
    Sherry S.

    I have been camping and my dog needed a bath badly! I parked next to a pet salon not thinking my Yoda was going to get cleaned. I called to see if they were available to wash my little stinky and it was so spontaneous and everyone was so friendly. They welcomed my dog and gave him his much needed bath. Now he is gorgeous and smells really good!

    Brianna R.

    AVOID AT ALL COSTS I don't care if my dog was in the for 2 seconds there was a dog in the gated area up front that was 25lb-30lb that could have easily fit in there but no you decided to put a dog that barely fits in there in a cage that he doesn't fit in. If you have a bigger dog do not take your dog here. My dog was screaming like someone beat him all day and he was never like that before until I took him to this groomer NEVER COMING BACK WORST GROOMER EVER!!!!!

    Diego
    DeAnn B.

    Ive been taking my puppy here for months and I have never had a bad experience. They take excellent care of him and all their pets for that matter. This is my first dog and first grooming experience and I will never take him anywhere else. They listen to what I want, and treat Diego with care. They only do whats necessary and all the employees are super friendly and accommodating. Kate the owner is truly gifted in her craft, She knows what to do and does it well. She offered a lot of great advice on how to care for his coat. He's a bischon Tzu-chon mix so his hair is silky and mats easily. He always walks out in good spirits with a cute little dog bow on. Highly recommend Bornagain for any of your grooming needs! Seriously best staff ever!

    Lily and Dormi

    I have 2 dogs that I bring regularly. Staff is very friendly and handle my dog lily with extra care. She hates to get her nails tripped and julio makes sure to take extra time with her. I never have a problem booking with them always accommodating to my busy schedule. I would highly recommend this shop!

    muilani u.

    Update: We still LOVE Bornagain!!! They are so friendly, courteous and do such an awesome job! If you're looking for a groomer this is the place to be! I don't understand the 1 star people, We love it Thank you Kate and your fantastic staff!

    After grooming....

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    2 years ago

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    3 years ago

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    1 year ago

    Excellent service and very gentle and kind with my senior blind dog. Been coming here for years - highly recommended

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    3 years ago

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    5 years ago

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    2 years ago

    We've been taking our mini poodle, Molly, here for about 3 years and always have had a great experience.

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    3 years ago

    They did a great job with our pet! Easy to schedule and price was right! Will definitely be using them for grooming services!

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    Joseph M.

    Thank you Lynn :) Glad you had a great experience

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    6 years ago

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    Joseph M.

    Thank you Muilani for your generous review!

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    4 years ago

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    5 years ago

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    7 years ago

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    6 years ago

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    3 years ago

    My pets love coming here! Clean work, good service and the price is right! Thanks!!!!!

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    4 years ago

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    Page 1 of 3

    Ask the Community - Bornagain Pet Salon

    Review Highlights - Bornagain Pet Salon

    My wife and I have used Born Again Pet Salon as our groomers of choice for our 2 black standard poodles since 2005.

    Mentioned in 3 reviews

    Read more highlights

    WoofPack Oc

    WoofPack Oc

    5.0
    (35 reviews)

    I am so extremely satisfied with Jessica's services that I needed to leave a review immediately…read more(just picked up my pup from getting groomed about 30 minutes ago). I found Jessica through a google search which led me to her yelp page, once I found out more about the services she offered on her site, and that she was nearby I reached out for a quote via yelp. She was very responsive, was able to fit me in within a few days, very straight forward and notified me of what to expect and arriving before the appt to complete paperwork & review the groom service. I took Lucky in this morning, was greeted immediately, checked in and after Jessica assessed Lucky's condition she notified me that he had very matted fur and what she could do/not do depending on the severity of the fur once she started with the grooming, and what to expect from the groom. I like that she thoroughly informed me of the situation, what my options were and that it would cost more due to the added work to de-matt him and the sensitivities that lucky could experience so she would have to be even more meticulous with the grooming. I picked him up in 2.5 hours and she went though how he needed to be shaven all around because of how matted his fur was, where he could experience irritation (what else to expect) and if I need to take him to the vet due to further irritation because of the condition of his skin from the matted fur. Overall I was floored by her knowledge but also very personable nature (something I have not experienced with a previous groomer). I'm so much more informed (as I had inherited lucky and am a new pet owner, so still learning). She even honored the price she had originally quoted me at which I thought was extremely generous given the nature of the groom. I can't wait to have lucky come back to be groomed and well taken care of by Jessica!

    Jessica is an amazing dog trainer. Our little rescue dog, Enzo is a handful. He was peeing all…read morearound the house, very hard on walks, jumped at other dogs.. pretty embarrassing! Prior to Jessica I called a trainer recommended by friends. He gave me a-lot of grief on why we waited so long to train the dog & gave me an obnoxious timeline & cost estimate. He never heard back from me. Then I found Jessica here. She was sweet & understanding. She came to our place & worked with Enzo for one session first. Where he already improved a-lot! Then she told us he may only need 4 more sessions! She thought us hands on how to work with Enzo, step by step. & he is improving everyday. She is knowledgeable, sweet & a true pack leader. I am so happy that she is teaching us so much we can apply to any dog.

    PetSmart

    PetSmart

    3.5
    (146 reviews)

    I come here for pet supplies regularly. This location is well stocked and fairly priced. Shout out…read moreto associate Christina around the front as she is always friendly and helpful. Glad to have a store like this in the area.

    I would give them negative stars if I could. There is literally a Petco a few miles away, and…read moreanother Petsmart just down the road in foothill Ranch. The manager and associates of this store are beyond reprehensible soulless. They do not care at all about animals, animal, safety, animal, health, animal, welfare, in the slightest. Especially Cynthia, the store manager is absolutely horrific. The store manager, Cynthia, seemed entirely indifferent and uncaring about a dog that was in distress. I explained to her that I came to get an E collar, and only had my phone minimal cash and my rewards points. I was approximately one dollar short from the price of the E collar. Here's why she gets absolutely zero stars. She had the ability to reduce the price by one dollar. But she refused to do so. Until I showed her that chewy sells the same product for five dollars cheaper. Obviously, she had the ability to change the price, as she did as soon as I showed her the chewy app with the lower price. She could have looked at the situation, realized there was a dog in distress, realized that the store was closing in 5 minutes and I had no other alternative, in that I couldn't run home and get back in time, and just reduced the price by one dollar. Common sense customer service, when you're in a position of authority, seems to be entirely lacking of her minuscule and myopic brain. I have spent thousands upon thousands of dollars in their stores. Literally. I don't ask for a freebie or a pass on the amount due. it just seems to me that a reasonable person, in the same situation, empowered to make a discount which she obviously did, would see that I'm trying to help a dog that needs this item for its health and safety. Absolutely horrible I cannot describe how insufferable her attitude was I understand, your business that has rules, and you must collect every last pittance for the corporate bottom line. But she was empowered to make a discount, and instead of doing that, she decided to be belittle me, and basically make me feel like a f*cking degenerate. My advice, go to any other pet store. The store does not deserve our hard earned money. They do not live by their own corporate values. as stated on their corporate website, passion for pets, customer first, do what's right. They did not meet any of these core corporate values in the slightest. This store does not care about customers, nor does it care about pets nor doesn't care about doing what is right. If Petsmart corporate has a liaison, which reads these reviews, maybe talk to your store manager, Cynthia, and discussed the situation. I'm sure she will remember the transaction. There are 1000 different ways she could've handled this better, instead she chose the corporate bottom line over a pet over a customer and overdoing what's right. One last thing that I forgot to mention... Not only is this a dog that is in distress, and needs an E collar, but the dog, is my SERVICE ANIMAL!! , yes Register registered with the city as an assistance animal, trained, and prescribed / supported in writing by my doctor. I hate to say it, but not some fake service animal, but an actual service animal. Yes, I have a disability, and yes, the animal helps me with the disability. Yes she performs specific tasks related to my disability. But none of this is at all important to Petsmart. Petsmart, you get zero stars.

    Bornagain Pet Salon - groomer - Updated July 2026

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