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    Posh Paws Pet Spa

    4.3 (36 reviews)
    Open 9:00 am - 6:00 pm

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    Services - Posh Paws Pet Spa

    Bath and groom only

    Posh Paws Pet Spa Photos

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    Reviews With Photos

    Posh Paws haircut
    Denise B.

    Posh Paws is located in the Mercantile shopping center. I have been bringing my dog regularly to Posh Paws for his grooming. The staff takes excellent care of Jake and he comes home looking handsome. I would highly recommend them.

    This is Waffles
    Christi T.

    Ok, so I would like to humbly add an update. Once I posted my review, Barbara responded with a number I could reach her. I called and booked my next appointment for Waffles. I got Crystal and was pretty nervous. When we got out of the car to go inside, she (waffles), immediately cowered and laid down belly up heartbroken None the less we went in and I calmed her. It does take a while for someone to come out still, you need a bell or a chime on the door to indicate someone entered because tow machines are loud- not their fault. Crystal was really friendly, I explained my concerns, what I wanted for her groom and some quirks. Crystal agreed she was the right fit for the job. I got my text for waffles and to be honest braced myself for a shaking dog or her yet again not being groomed, but just brushed out and excuses. I didn't get any of that. Waffles was precious! Of course she was extremely excited we were there to pick her up, but she was happy. My biggest complaint was that they (both times) return her completely or just barely groomed, stating she tries to bite them. Which she's never bit. After talking with Crystal she explained and figured it all out (I'm happy to share but for the purpose of this, leaving out the long explanation) anyways waffles was short - it's summer and she is READY! My cutie baby was happy and now we know "auntie Crystal" will be her groomer. Thank you for taking extra energy and kindness to rectify my experience before. I gave 4 stars, because consistency is key- but it was 5 star work, and Crystal was just what we needed Thank you Crystal. Thank you for genuine customer service for my dog who is so important to me and our family and these things matter. We truly appreciate you, Crystal.

    Rick H.

    After months of following recommendations and being disappointed we came across Kennedy and communicated a plan via pics and words for our Aussiedoodle puppy. It came out terrific and we were so pleased!

    Mona T.

    Amazing amazing amazing pet spa! Owner is the kindest lady who worked through the matting issue my doodle had. The second I walked into this spa I saw how clean it was and my dog Max would be safe there! She spent time talking through things with me. Being pregnant and anxious about my dog she messaged me throughout the grooming and was very gentle with him being a puppy. If I could give this place a million stars I would! I'm recommending all my friends in ladera and Rancho mission viejo to come here! Here's her texting me throughout to keep me checked in! Also I am signing up my dog for the daycare there! So glad I found them! This will allow me to have time with my newborn when she's here and my dog to have some fun!

    Fresh cut!

    Crystal gave my pup the cutest cut and he smells amazing! She is very knowledgeable and pays attention to detail! The facility is very clean and nice inside.

    Kennedy took care of our labradoodle who had pretty bad matting from his recovery suit post-operation and he is doing so much better now! She treated him very well, attentive to detail, and he is already looking happier and running around! Thank you!

    His nose bridge totally shaved down

    My labradoodle had a grooming appointment with the specialist Pollyanna who called and said that he had matted hair so it would take a lot longer to work through the issue and perhaps shaving him would be a good option that could be done within the timeframe they had allowed for our dog. I have never seen a more terrible botched job. She shaved him down so much you can see the white from his skin on his face, belly, and backside. She shaved his face down to the skin on the bridge of his nose making him look like a different dog. She nicked him multiple times on his face and on his privates where we see missing skin and red spots!!! She said our dog cried through the entire time he was there (3 hours) and she accused him of trying to bite her which he has never done before, I wonder why? She was inflicting so much pain on our Beau I can't stop crying just thinking about it and neither can he. He has been crying and itching his nicks for hours. On top of this she had a horrible attitude and suggested we give him a Xanax or some sort of anxiety med when he has appointments so he isn't so stubborn! He was stubborn because he was getting mistreated. She charged us full price knowing how bad she made our dog look. Also, if I had read Sara's or Kristen's reviews ahead of time, I would not have brought him. This woman has a history of mistreating pets and saying their coats are very matted so she doesn't have to spend the time doing her job because in reality Beau could have kept at least another inch or two of hair on his body if she took the time which was confirmed by another groomer who took a look at his coat before the grooming started. I'm surprised she still works there. Edit the morning after the grooming; We were contacted by their owner and she was so kind and so concerned to make things right for Beau. She had Crystal (another groomer who works there ) try to fix him up better so he could look more like himself. We appreciated her quick reaction. But, nothing will fix the 3 hours of pain our dog had to go through, he is traumatized!

    Nice and clean old man!
    Katie M.

    Really amazing customer service! I called for an appointment for my big furry Labrador who sheds like crazy! They had an appointment for the following day, surprisingly! We came in and he got the run of the store! Very relaxed shop and really sweet groomer :) He looks great! The pricing was about the same for a mobile groomer!

    Turbo & Charger love Pollyanna!
    Kristen F.

    POLLYANNA is the BEST. We followed her when she came over because she is the only groomer our sweet, nervous schnoodle can handle. She loves Pollyanna and so do we.

    How our dog normally looks after a great grooming at our previous groomer.

    Absolutely horrible grooming. They ruined my poodle terriers cut by completely shaving him, gave him zero style and hardly cut his nails. They also did not evenly cut his hair as he has tufts of hair around the base of his tail that are a completely different length. I was shocked when I saw him. Neither groomer was friendly when we walked in, I was hardly greeted and the groomer that took my dog she had a less than pleasant attitude, literally zero personality and apparently zero experience either. Her nails are also incredibly long and pointed- not necessarily someone you want handling your 15 year old dog. Music was blaring and it felt like an inconvenience for them. I'm so disappointed and will never return. (If you are on any of the Ladera neighborhood pages I HIGHLY suggest you search them on there and post asking for personal experiences. I made the mistake of doing that AFTER I got home and was floored at the horrible feedback and reviews of their grooming!) photos below are how he looked when picked up vs how he SHOULD look after a decent grooming.

    Very upset over the grooming experience my 1 year old GoldenDoodle has this past Friday. He had to shaved down due to being matted which I completely understand but to shave him down until he is bleeding and in pain is not okay. My puppy was so traumatized by the experience he hasn't been acting the same since and has been in pain. Again I understand why he needed to be shaved but to be shaved until his skin has sores is not okay.

    Little Angus McGee.

    Picked up Angus yesterday and Crystal did an exceptional job! We will be using her more it the future. Great job Crystal!

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    3 years ago

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    3 years ago

    I am here to tell you that this is a very good groomer with high integrity. Be sure that you give them a try. We will come back.

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    3 years ago

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    2 years ago

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    2 years ago

    We picked up our Maltipoo and she was happy and looked better than any grooming we have ever had! We will be back!

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    2 years ago

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    3 years ago

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    3 years ago

    Brought 2 dogs to be groomed. The groomer did a great job. Will definitely be going back!

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    3 years ago

    Great communication! My dog has been groomed here twice, once by Barbara and once by Pollyanna. They both did a great job!

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    Ask the Community - Posh Paws Pet Spa

    Review Highlights - Posh Paws Pet Spa

    My dog has been groomed here twice, once by Barbara and once by Pollyanna.

    Mentioned in 4 reviews

    Read more highlights

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    I felt incredibly at ease walking in! Usually, I'm quite nervous about dropping my dog off at any…read moregroomer, but the moment I stepped inside, I felt incredibly comfortable, and so did my dog! I highly recommend this groomer and will definitely be returning. They were incredibly fast, taking less than an hour! Thank you so much !!!!

    PLEASE BE AWARE BEFORE TAKING YOUR DOG HERE!!!…read more I brought my miniature poodle in for grooming. She had beautiful hair, and when I dropped her off, I was told she was slightly matted. The groomer specifically asked me if it was okay to shave her. I clearly said NO. I did not want her shaved. When I picked her up, I was shocked to discover that they had completely shaved her anyway, despite the fact that I had specifically told them not to. To make matters worse, I was also charged an additional $45 for "dematting." How do you charge me an extra dematting fee and then completely shave my dog? I was originally given one quote, and then ended up paying an additional charge for dematting after my dog was shaved. My issue is that I was ASKED for permission to shave her, I specifically said NO, and they proceeded to do exactly what I told them not to do and the make it worse, they charged me the extra fee to shave her completely. I never experience this with any groomer before and my dog has been getting groomed for over 8 years If the groomer determined that my dog could not safely be groomed without being shaved, I should have received a phone call. I would have gladly picked her up and taken her somewhere else. A groomer should never make that decision after an owner has specifically declined permission. Please think twice and make sure you are very clear about what you are agreeing to before leaving your dog here. Ask about every possible additional charge and make sure you understand what they plan to do to your dog because they will NOT follow your instructions. The owner Mauricio was rude and called me before the shaving and specifically texted the girl there and told the owner, I did not want my dog shaved. He then, got defensive and told me not to ever come back. This was before my dog was shaved, he then proceeded to let his staff shave my dog and make sure to charge me the extra amount. He quoted us the price when we arrived and saw my dog and then shaved my dog and charged me the extra fee to de matting . When he shaved my dog completely. I told him not to over the phone and I texted the girl there not to shave her, she read my text and completely ignored my instructions. Apparently I am not the only person they have done this to based on the reviews. This is very bad service and the owner is very rude and confrontational. I trusted this groomer with my miniature poodle and expected my instructions to be respected. Instead, I picked up a completely shaved dog and was charged an additional $45 for dematting on top of it. I am beyond disappointed with this experience and will absolutely not be returning. Please do not bring your dog here!!!!

    Posh Paws Pet Spa - groomer - Updated September 2026

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