Sometimes it's the test of an organization to do the simple things well without driving you crazy in the process. Went in to purchase a lighted remote for my 15 y/o Wave Radio/CD system (still sounding terrific, BTW) and walked out in ten minutes with said item. No hassle, no hard sell, no protracted wait, just crisp, understated service, just like their technology. Very much appreciated. read more

Let me tell, Bose is superior product to Beats, and any other speaker company out there. Not only do they offer a better quality sound, they also make every opportunity to take care of their customer. I own a pair of headphones, which several years ago listed of $299.99, plus tax. Today, I lost on of the cushions that fits over the right ear. Enraged with myself, I quickly drove to King of Prussia to purchase a pair of cushions. The sales associate knew exactly what I need, and offer TWO cushions at no charge. I will never look at another brand of speakers again!!!! read more

Went to the Bose store to get some answers on issues I was having with the sound link mini 1.0. When I first got in there was a couple customers, but I was still greeted in a timely matter. When Bam was available I was honest with the fact I didn't purchase it at that store and that I wasn't interested in purchasing anything today. Despite this, Nam was amazing. He answered all my questions thoughtfully and didn't make me feel rushed at all. I also had a defect/broken cord (not sure from time or me mishandling it) and he was able to give me one for free!! I highly recommend Nam and this Bose flagship store. I will come back with any future abuse needs. read more

Be careful in this store and all Bose stores. Bose is best at one thing and that is marketing. It is well known within the audiophile community that you can find WAY better than Bose for ALOT cheaper. Save your money folks. Bose uses an ingenious "perception of value" tactic to lure people in and get your dollar. They sell this pipe dream that Bose sound systems are the absolute luxury setup for people who deserve the best and guess who deserves the best? Why, YOU of course! Your life will be complete once you own a Bose system, right? To back this up, you are treated to a nice little film in a room that is specifically designed for audio. Noone has a room like this in their house unless they are very rich, a room that is actually DESIGNED to make the best use of Bose speakers. The truth is, you could probably find many "Home Theater In a Box" systems from Yamaha or Onkyo that would sound better in that room. Hey folks, you don't have to be rich in order to have high quality sound systems in your house. Companies like Polk Audio and Boston Acoustics will give you far superior sound and small speakers at a fraction of the price. It can be hard to find specs for Bose's speakers on their boxes and this is because their specs are nothing to brag about at such an inflated price point. Does it sound good? Yeah it does, but the price is WAY high for what you get. Also keep in mind that Bose uses proprietary wiring for their bundle systems. This means that if a wire breaks or goes bad, guess where the only place is that you can get a new one? Bose store of course! And at a premium! I do like the Quiet Comfort series of headphones that Bose offers, they aren't too bad. read more

Awesome! Friendly, courteous and professional service! My first generation Quiet Comfort 2 headphones are cracked. I enquired about getting them fixed and my sales rep Albert told me that if it was the champagne colored headphones then Bose would replace them with a new pair! I was totally impressed and wowed! I could even upgrade my damaged pair with the latest QC3's which are just over the ear opening vs completely over the ear, for the difference of 50! Cool! read more

Was very appreciative that they exchanged a pair of headphones that my son had received as a gift last fall with no receipt and no questions asked. They explained the extended warranty program and offered it to me but, unlike so many electronic retailers these days did not try to force me into it. They are pricey but, the service this time was worth the price. read more

Great service. Bought a micro speaker and was able to listen to the sound quality. If you are looking for a sound system go into their theatre room to experience it. Amazing sound!!! read more

Friendly and helpful staff. Great products. Love the cleaning supplies for testing products and equipment (wipes for ear phones and touched products). Great steps reducing health concerns and germs. . New wireless earbuds - awesome. And tax free in DE! read more

I would have given the Bose store only one star but was afraid it would get removed from posting. I agree 100% with Chris E. of Phoenixville, PA. If anyone knows anything about stereo equipment (not necessarily an audiophile) knows that Bose is not even close to upper end equipment. They showcase their equipment in a way that makes them sound sooooo good. I would not consider them even average when compared to OK to good quality equipment. They plow all their money into marketing. As Chris E. mentioned, you can't get specs on their equipment such as frequency response of their speakers. That is such a basic spec that every speaker manufacturer that I know of releases this spec; believe me, it is soooo basic. Essentially, the human ear can hear frequencies between 20 hz to 20,000 hz.. Ask Bose on their speakers, their response was "we prefer that you let your ears tell you how good they sound". Huh??? That's what I was told when considering buying a pair of Bose 301's on craigslist. No way I would even now buy their stuff used for pennies on a dollar. I inherited a Bose Wave radio and a Bose Lifestyle 5 System. The Wave radio sounds OK on my kitchen counter. For ~$500 ($400 in 1997), it is a joke! Watch the demo on QVC when the concept of this radio blows out candles. Really.......and what does that mean??? Nothing! They dump much much much more money into marketing than in research and development. As to the Lifestyle 5 System, which cost my father in law $1040 in 1997, sounded OK in his living room. I set the inherited system up in my living room and compared it to my system (nothing that up-to-date; a 70 wpc Onkyo receiver and two Polk Monitor 5 speakers- no current 5.1 home theater setup). The Bose is not even close when compared. At a Bose store, you can't compare different brands (like the old side by side comparisons at HiFi House, Tweeter, Bryn Mawr Stereo, etc.). Just you don't believe me, just google "bose reviews" or look reviews up on Amazon. You will always find reviews on either extreme; love Bose (probably to justify paying so much for their stuff or a planted review) or hate them. The one "filtered" review here on yelp by an ex employee is a joke. In closing, I have nothing to gain by this negative review but tracking reviews on Bose products is an interest/hobby of mine when I have time to kill. What drove me to write it was todays stop at their store in K of P. I was asked whether they could help me and I responded "not really since Bose doesn't give out any specs". Heard the same Bose song and dance but they said that they do provide some specs (like "contains a super gold plated thermo-compressed thought encompassing high end.......tweeter; got the picture?). I asked such as the frequency response for the 301 speakers. "The what"? I then asked "do you know the audible frequencies of the human ear?" He had absolutely no idea what that was (remember 20-20,000 hz; the first thing you should know when shopping for speakers, at least in the old days). Bose does well only with the uninformed. There is much, much better out there folks. If you buy Bose, you won't be impressing anyone that knows sound. Please google "Bose reviews" for a laugh. I have to do it: no highs, no lows, must be Bose. Buy Other Stereo Equipment. read more

Well, not a very sympathetic staff. Told them I was having problems with my soundbar and was not the only one (referring to web reviews of the device that were unfavorable), and was told that reviews are ONLY published by unhappy customers and that "user error" is the real problem with Bose customers. I was told to call for support where I would be walked through troubleshooting. That's it: 700 dollars for a soundbar and basically told to get lost. Wow. (BTW, the problem is well known to users: the amber light will not go off and the sound bar stops working intermittently. Extensively discussed on the web -- the Bose community web site -- but I guess EVERYONE has an error problem. read more

Bose has fantastic Customer Service, Especially in King of Prussia. The guy above me actually has no idea what he is talking about. He talks about marked up prices on the surrond systems. Which he is unaware of all the possibilities of these systems. Each 5.1 Surround system has the capability of expanding music up to 14 bedrooms with their receivers. And okay Onkyo would be great because its cheap, but the inconsistency of the system is very high. Its so high that all onky systems and receivers are being taken out of stores. So maybe consider taking information from a valuable source such as I. A former employee of Bose in King of Prussia. read more

Bought headphones here a few months ago. Enjoyed hearing about the different types of headphones they had. The ones I got (SoundTrue) are very comfortable when I am working from my desk and sound great. The service at this store is top notch and i have been happy with my purchase. read more