Abu was great, extremely friendly and found what I was looking for. I love my Subaru!read more

I purchased a used vehicle on 5/23, and also the extended warranty. Unfortunately, I had the buyers…read moreremorse for the extended warranty. I returned to the dealership to have it removed on 6/2, $4,384, on a $6,000 car loan as I'd put 1/2 down, btw. On 7/11 I returned to the dealership as it was still on my loan, over 30 days later. Unbelievably, I was told it could take 120 days...wth! On 8/29 I returned AGAIN to the dealership and spoke personally with the finance agent, having him resubmit a cancellation on paperwork I printed off from the warranty website. Today, 9/14/26, it is STILL NOT removed from my loan, but following up with the warranty company this morning and it was cancelled 8/30! Refund will be sent to the bank soon! This sounds like a scam/con to me!! Sorry I didn't follow up on people I wanted to trust after telling me their life story, while waiting to purchase a vehicle.

The price is the price. We shopped around and were happy with our deal. I like no back and…read moreforth. First hello, test drive, financing and driving the new car off the parking lot was 1 hr total and did it on my lunch hour! Always seem to have great condition new cars available First time experience here and we will be back!

We have purchased our last three vehicles from Don Sitts Auto Group. Our most recent purchase was…read moreto replace our totaled Audi Cabriolet. We wanted the same style vehicle but newer. Todd and Rob worked some magic and found one out of state. We LOVE our car. Great job guys on finding us this vehicle !!!

HONESTY AND INTEGRITY, it isn't dead after all!!! FAR exceeded my expectations on EVERY level, YOU…read moreWILL BE TAKEN CARE OF!!! This dealership actually cares and demonstrated this on levels that I will honestly never forget!!! Nothing makes a woman more nervous than buying a car (especially those of us who know next to nothing about cars), and when I fell in love with an SUV at this dealership, I was cautious and nervous. Bricil put me at ease and guided me through the process with so much kindness and sincerity, I feel like I made a new friend! I felt very secure in my trade-in, a very fair exchange price was offered and the team made sure to get me in the road quickly and in my dream car. But where Serpentini earns my loyalty, and should earn your business, was what transpired after. Without getting into specifics, an issue did arise that any other dealership would have shrugged off or dismissed. John, a manager within the sales department, rose to the occasion. His dedication to my safety and my concerns was unparalleled; honestly I'm still in utter disbelief at how well I was taken care of, what lengths he went for my needs as a customer, and wish I could do more than this review. Please, PLEASE do yourself a favor and buy from Serpentini if you want absolute peace of mind. This car is everything I have ever wanted, and I may have found it at another dealership, but what I would not have found was this incredible dedication to customer satisfaction. You won't, either. Go to Serpentini, look nowhere else, you will NOT regret it!

My family recently purchased a Jaguar SUV from Serpentini Chevrolet of Tallmadge less than 30 days…read moreago. While the salesperson was professional and easy to work with, the experience after the sale has been disappointing. Within days of purchase, the vehicle developed brake issues. We contacted the dealership and were initially told the brakes had already been inspected and there was nothing wrong. After pushing the issue, the dealership finally inspected the vehicle and determined it DID need brakes, which were replaced at no charge. That directly contradicted what we were originally told about the inspection prior to sale. Shortly afterward, the check engine light came on. Communication became inconsistent, callbacks did not happen as promised, and it became easier dealing directly with the service department. The first appointment for the check engine light was canceled because the light turned off before the visit, and we were told to call back if it returned. It did return. A free detail appointment was already scheduled for Monday, May 11 at 8:00 AM after winning a dealership promotion. We drove 45 minutes to the dealership and arrived on time, only to be told after arrival that the detail would take the entire day. That had never been communicated beforehand. More importantly, despite the vehicle being purchased less than 30 days ago and the check engine light issue already being documented with the dealership, we were told there would be a charge just to diagnose the problem. At that point, we left without the detail because the situation had become unacceptable. A vehicle purchased less than 30 days ago should not already require brake work, repeated calls regarding a check engine light, and a charge to inspect a recurring issue that was reported almost immediately after purchase. We are asking management to review this situation and address it appropriately. Based on this experience, this is not currently a dealership we could recommend to others.

Initially, I was wary of doing business here because I saw the negative reviews, but I had a great…read moreexperience. I was helped by Ashley, and I highly recommend her to anyone else looking to purchase a vehicle. Even though my appointment to view a car was at 7:30pm (half an hour before closing time!), I was warmly greeted, and at no point in time did I feel rushed, even though she had to stay at work longer because of me. I really appreciated Ashley's honesty when she didn't know an answer to a question. Love a person who can admit when they don't know something and then go find the person/resource with the knowledge! She made sure to get me the info I needed. Also, when I messaged her the day after my purchase because I noticed something that I had missed when initially viewing the car, she responded very swiftly and got me set up with service right away! Shoutout to her manager, Mark, John from Warranty, and David from Finance as well, who all helped make the purchasing process go smoothly~ Satisfied with my new car, and the service that I received!

BE WARNED -- I WOULD NOT BUY FROM NORTH COAST MITSUBISHI OF AKRON. PLEASE READ WHAT I AM CURRENTLY…read moreGOING THROUGH. Everything I am describing here is based on my personal experience and is supported by documentation. I purchased a 2022 Nissan Frontier Pro-4X from North Coast Mitsubishi of Akron. Within four days of purchasing the truck, it experienced a major electrical failure. North Coast took the truck back for repairs and ultimately had it in their possession for nearly two months. My insurance company paid North Coast approximately $11,000 for the repair after I was told the problem had been identified. I finally got my truck back, and within approximately 35 miles of leaving the dealership, the electrical problems returned. The truck is now at an actual Nissan dealership, that North Coast authorized to do further repairs after acknowledging they did not fix it correctly,and it has been more than four months after purchasing it, I still do not have a reliable, functioning vehicle. In my possession. What has made this experience even worse is how I have been treated while trying to get help. I have been hung up on, belittled, and repeatedly given information that has not resulted in a resolution. During one phone call, a sales manager apparently did not realize the call had not disconnected, and I heard comments referring to me as "f--ing stupid" and "a baby," along with laughter and a comment that it was not their problem because I was stupid enough to buy a used truck. That is how a customer was discussed after purchasing an approximately $38,000 vehicle from this dealership. I have also repeatedly attempted to escalate the matter. I requested the names, email addresses, or phone numbers of upper management within the North Coast Auto Group so I could speak with someone who had the authority to resolve this. I was unable to get that information through the dealership. Meanwhile, North Coast accepted approximately $11,000 from my insurance company for repairs, yet the vehicle experienced the EXACT same electrical problems almost immediately after it was returned to me. I have now made four vehicle payments on a truck that I have effectively been able to use for less than a week, in four months of owning it. This has also affected my employment. My job requires me to have dependable transportation and to travel for storm duty. I bought a four-wheel-drive truck specifically in part because I need a reliable vehicle for those responsibilities. I have now filed a complaint with the Ohio Attorney General's Office. I also have extensive documentation, including emails, repair records, insurance correspondence, time-stamped photographs, and information from the Nissan dealership that currently has the truck. I encourage anyone considering purchasing a vehicle here to do your own research and read the dealership's reviews before signing anything. I am not asking for anything unreasonable. I want one of two things: Fix my truck fixed completely and correctly at no additional cost to me, or buy the vehicle back so I can move on and purchase something dependable. I tried for months to resolve this privately. I would still prefer a fair and professional resolution. But after more than four months, approximately $11,000 in insurance-paid repairs, four vehicle payments, countless phone calls, and a truck that is still not fixed, I believe prospective customers deserve to know about my experience. North Coast: I am still willing to resolve this professionally. I am simply asking you to stand behind the vehicle you sold me and the repair work you were paid to perform.

This is the second vehicle that I have purchased fro Oganes... He represents the car well and makes…read morethe transaction simple. The first car I purchased now has 161,000 miles and is still going in great condition. My second just arrived and we couldn't be more happy with it. I highly recommend Oganes and Silver Star...

We bought our Porsche Cayenne from Eric from Silver Star Motors. This was the first time we had…read morebought a car out of state. Eric was able to FaceTime me and go over the inside and outside of car and answer any questions I had. Not only did he take the car to get it independently inspected for me since I was out of state, he also arranged shipping to our house. Car arrived and was in excellent condition. Couldn't be happier with it.

As someone who has 30 years experience selling software and solutions to auto dealers, I have…read morenumerous connections across 4 states so I can buy a vehicle anywhere. For me to choose to buy from Lambert is indicative of my trust that I will get great service and get a fair deal. It took two non-pressured visits to Lambert to complete my purchase. I worked with the Sales Manager, Bryan Steinlechtner after I researched my potential purchase and drove the vehicle. I felt comfortable and never felt pressure. Using various sources on the internet, I determined Lambert had the best vehicle at the best price. I worked with James Orlando in Finance to secure financing at a rate lower than I expected and a warranty that I requested. Totally transparent. Again no pressure. John Sdono, my seal person, helped to get the car ready and assure that I was satisfied with it's cleanliness and condition. Perfect experience start to finish. Have no fear your will be treated fairly!!

I was out window shopping for a new vehicle recently and I encountered a fine young gentleman named…read moreGarett at Lambert Buick. I honestly was not looking to buy immediately as I stated I was just only window shopping. However, Garett's expertise, professionalism, and understanding of my situation had me rethinking my decision to only "window shop". I dropped that idea like a hot cake and was ready to sit down and make a purchase immediately. If you're in the market, do yourself a favor and go see my main man Garett.

I wouldn't recommend this dealership to anyone! In April I had found the exact car I had been…read morelooking for. A used 2025 XT4 with low miles and certain specs. When I arrived I was told the vehicle was down the street at the body shop because the antenna had come loose and was being reattached. After the vehicle arrived at the dealership I inspected it thoroughly. There was no visible damage to the antenna that I could see. After purchasing the car and having it in my possession for about 2 weeks, I noticed missing paint at the end of the antenna. I took pictures to zoom in and see how much damage there was. The entire antenna had scratches and missing paint all over it. There were also scratches on the top of the vehicle around the antenna going towards the back of the roof. My guess is that they had covered the scratches with paint, but didn't prep it properly, so when I had ran it through a (brushless) car wash it took the paint off. I also noticed that they had SUPER GLUED the antenna back onto the car. There was dried glue oozing out around the antenna. That glue is now turning white. (Pictures are from 5/7) I contacted the dealership and sent them the requested pictures. I was told by Neil (manager) that he would come up with a resolution and call me back. I waited, no return call for at least 2 weeks. I called again. He was "unavailable". I asked for a return call. No call back. I called back a few more times and left voicemails for him to return my call. It has been 2 months since I originally contacted them about the damage and still haven't heard from him. Come to find out, according to the CARFAX report they were the original owners of the vehicle. Likely a demo. They know exactly what happened to the antenna and roof. They did an atrocious job of "fixing" it/covering it up and also didn't report the damage. The vehicle was sold to me in "excellent" condition according to the Kelly blue book value they gave me. They knew about the damage, they tried to cover it up. It's shady business practice. I have contacted Cadillac directly, so we'll see if that gets me anywhere.

I am writing this review to inform future customers who may be considering this dealership for a…read morevehicle trade-in. I received a trade-in offer through CarGurus that I was satisfied with. When the dealership contacted me, I made it explicitly clear that I would only proceed if the trade-in value matched the original offer. I was assured multiple times via text that the number was fair and could be honored, pending inspection of the vehicle. That condition was completely reasonable. I arrived at the dealership fully prepared to complete the transaction at the agreed-upon value. The vehicle was accurately represented in my trade description and passed inspection as described. Despite this, the dealership significantly lowered the offer once I was on-site. I was told that online estimators sometimes struggle to reflect true market value, and I was shown Kelley Blue Book figures as justification. If the dealership had concerns about honoring the initial offer, that should have been communicated before I made the trip -- not after I arrived expecting the agreed-upon number. This experience reflects a classic bait-and-switch tactic. Transparency and integrity are fundamental in business, especially when customers make decisions based on written confirmations. Had the dealership been upfront from the beginning, this situation could have been avoided. I encourage future customers to get firm, written confirmation of all numbers and to approach trade-in negotiations here with caution. This type of practice is disappointing and unacceptable in today's marketplace.

This car lot was extremely wonderful from the time we pulled in to there lot. The salesman was very…read moreprofessional and considerate to us. The office personnel were amazing. In a little over an hour we had tested driven the vehicle we were looking for and was on our way home. Can't say enough things about this establishment. They were the best.

Excellent service. Very friendly with reasonable pricing on repairs. The mechanic is ASA certified…read moreso he knows what he's doing. The waiting area is clean & coffee is free. I give them 5 stars for quality work and timeliness. Many thanks to the staff and owner.

I purchased my 2022 Volkswagen Atlas from Ron Marhofer after the finance paperwork was corrected…read more My salesperson, Dawn, was great--professional, patient, and easy to work with. I really appreciate her help and I like the vehicle. My concern was with the finance process. I was told my lender wanted me to have the full service package for my Atlas. The initial contract included thousands of dollars in optional products that significantly increased the amount financed. After I questioned the charges and declined the optional products, the contract was rewritten at a much lower price, and I completed the purchase. My advice to future buyers: Ask to see the entire contract before signing. Don't rely on signing documents on a tablet without reviewing every page. Ask which items are optional, read everything carefully, and don't be afraid to say no.

Purchased a Jeep Gladiator in December. Also purchased the platinum warranty for $3000.00. 6 months…read morelater first thing that breaks down $500.00. You guessed it not covered! So think twice about buying their garbage warranty.

I had an amazing experience with T(Twa) when buying my Honda Civic Sport. He was extremely…read moreknowledgeable, personable, and answered all our questions without any pressure. T is a genuinely caring, easy-going, and trustworthy person who made the entire process smooth and stress-free. He is your guy if you are looking for an honest buying experience with someone who follows through on all details! I highly recommend him. Thank you, T!

I recently purchased a car from Great Lakes Honda in Akron Ohio and was sold a lemon!! The car had…read moremajor engine problems, problems that if they even lifted the hood they would have seen immediately ! They told me to "add the warranty later" but the car only lasted one month!! In addition, a family member purchased a car from them after me, his car hadn't had an oil change in months!! I do not recommend this dealership or ANY dealership without insisting on a warranty and taking a reliable mechanic with you.