First time ordering and getting delivered from them. They got the order wrong on the first pizza. They said they'll make a new one right away, about 25-30 minutes go by and they delivered the correct order. The pizza had no taste. The crust wasn't hand tossed or homemade. It tasted like it was thawed out and semi stale, like a premade pizza ceust. The edges were very even and just looked like a premade crust from the freezer. There was quite a bit of cheese of it and very little hamburg. On the other pizza it seemed they put more on the first ordered pizza than the corrected second one. After 3 small slices, it got filling pretty quick. I was a little more disappointed in the crust. It definitely wasn't fresh or even tasted like it was made in house, didn't look it either. But the service and ordering was good. read more

Boston Bay Pizza at 515 Montgomery St earns a solid 4-star rating with a crust that brings a nice, satisfying crunch on every bite. The texture is well done--crispy enough to hold up to the toppings without being overly hard or dry. The pizza overall is flavorful and filling, making it a dependable stop if you're in the area. The only drawback is the sauce, which leans a bit sweeter than expected and may not be everyone's preference. Still, the quality of the crust and overall consistency make it a worthwhile spot for a quick and enjoyable slice. read more

DO NOT ORDER FROM HERE. Sadly, this place is under new ownership and is now known as Pizza Express. I ordered 2 small pizzas for my children at 1205pm where I was told 30 to 45 minutes. A hour and a half passes by and my two kids became hungry and restless. So I proceeded to call the store after giving them snacks. I called to initially cancel the order because I needed to get these kids food, and it was taking to long. Woman whom answered apologized and said another 45 minutes. No customer service just another 45. I've worked in restaurants, to me that says the order wasn't placed still please cancel. This place proceeded to call me back. Where they stated it was an online order and the system messed up very accusatory and it was our fault. Bear in mind, I called it in, with the payment method would be cash. I told the gentleman, mmm no sir, if it was online, there would be a payment method. There was not, so the gentleman over the phone then accused me of not answering my phone from a random number that wasn't the stores number that I called to notify us that they didn't have an item to fulfill it. In 2026, we're all inedated with spam calls.... Why would I answer a random number... no voicemail.... Gentlemen over the phone took 0 ownership, and continued to blame us... the customer. So do yourself a favor, and a less aggravating time. Skip this pizza spot, stick with auroras or falls. Below is the Costco pizza I made for the kids. read more

Boston Bay Pizza - The Costco pizza I made while waiting 1.5 hours for the pizzas we ordered. - Pizza Near Me - Chicopee, Massachusetts

This was the absolute tasteless and worst pizza I had ever eaten. This is now a pizza express with only two people dining at 12:39 afternoon.!!!!!!! read more

Plaes hire someone that can read and understand English. I asked for my pickle on the side so it does not get hot. So the fools that cook there dice up my pickle in a sufly cup. Please learn yo understand english​ read more

Boston Bay Pizza - Diced pickles instead of a picklecspear - Pizza Near Me - Chicopee, Massachusetts

Their pizzas are vey good. What's even better are their Pasta! We ordered their Chicken Fettucini and it was the best we've ever tasted anywhere! read more

I called to ask about a charge when I asked for the walnuts on the side for my salad. The individual who claimed he was, the manager started yelling at me right away. I immediately started a conversation with I don't want my money back. I'm just asking a question it didn't matter. He screamed at me so he haven't seen who I was. I have shopped from this establishment for 10+ years after the behavior today whether it was a manager or not I told him I would tell everyone how I was treated which I'm doing right now and I will never purchase from him again as much as our family enjoyed the food from there. read more

Got a combo pizza and wings yesterday. Pizza was fine. Dough was pretty thin and toppings were scarce but I can't say it didnt taste good or anything like that.. now wings.. whatever you do, do not ever order wings from these people. Got a 40 piece, 20 mild and 20 plain and they were NOT EDIBLE. Tasted, smelled, and looked like old dry wings that they just deep fried 5 times to try to hide the fact that they should have been thrown out last week.. went straight into the trash.. Overpriced and absolutely GROSS!! Do better Boston Bay read more

Boston Bay Pizza - Chicken wings - Pizza Near Me - Chicopee, Massachusetts

bad i walk a half mile to get a steak n cheese bomb n i got steak n cheese n mayo n tomato n no bombi called them back n they yelled at me i guess i wont be going there any more read more

Zero stars not one . Don't order online here . In fact don't order from here at all. I place an online order weekly in Westfield and my order was sent to Chicopee. Westfield told me to call and have the order transferred it happens all the time . I call Chicopee and they tell me we aren't affiliated with them at all to bad and hang up . Used to live in Chicopee and ordered and now live in Westfield and won't order from either anymore . On to the next ! read more

Order from anywhere else or buy frozen. They suck!!! Pizza arrived in a crushed box that looked like someone was sitting on it. All of the cheese was stuck on the top of the box. We did try to peel the cheese and toppings off of the box with very little success. We let them know that this was unacceptable and they offered to replace our party size with a small. After waiting over a hour and a half for our small replacement pizza, we called to ask where our second pizza was and the owner gave an attitude and said oh-my-god. He did not want to help us! I will never order from this crappy joint again! read more

Wow delicious pizza. Presented very well. A bit pricy and the carry out fee is a bit foolish. Getting in and out of the location is a bit of a drag if traffic hits. I do appreciate the service and the set up of the restaurant. read more

Boston Bay has gone downhill substantially over the last five years or so. My wife and I ordered a small pizza, a chicken parm grinder and boneless wings. The wings were so overcooked that many of them we literally inedible. The chicken parm was made with low quality breaded patties and the pizza was very sparse on toppings. We won't be spending our money there anymore. read more

They did this mom a solid from the other side of the Baystate. Ordered my kiddo's favorites and had them delivered. They were kind enough to show some love and go the extra mile. Shout out to the girl who took my order and the guy who was kind enough to call me back after delivering the food. I owe you both a world of gratitude. This mom is thankful there are caring hearts like yours who are willing to help out when needed. Thank you for using delicious food as the cover. read more

We tried this place on a Friday night. It was dead inside though the employees were friendly. We ordered a large (16 inch) pizza with 3 toppings and it cost just shy of $26. No complaints with toppings (pepperoni, mushroom and red onions). But for the price the size and dough/crust made this a flop. No the pizza didn't literally flop.. it had structure but was reminiscent of a frozen pizza or lower quality crust adjacent. Not worth returning in our opinion. read more

Delicious food. I was at a dance competition at the high school down the road and short on time so I couldn't drive far. I ordered the panini ala Greco and it was delicious. I also got fresh pita bread and an order of chicken tenders. Will definitely come here again if I am in the area. The staff was very friendly and helpful read more

Ordered for the family. Delivery time was 15 minutes later than stated. Pizza and fries were cold. Fries were soggy as well. The biggest issue was our order of 10pc Honey Mustard Chicken Tenders. There were 5 tenders cut in half!!!! Each half was about the size of a chicken nugget. To me, that's not a 10 pc!!! DISAPPOINTED! read more

Boston Bay Pizza - 10pc Honey Mustard Chicken Tenders!!! They give us 5 tenders cut in half. Each half is about the size of a chicken nugget!! Unacceptable!!! - Pizza Near Me - Chicopee, Massachusetts

Guys just FYI:!! NEVER get a panini from Boston bay! It's not quite a panini They advertise on the menu what looks like a panini with the grill marks and all from the "press" But don't be mistaken... It is not s Panini...NOT EVEN CLOSE GUYS(nice try guys) As shows: read more

Boston Bay Pizza - Is that a Panini ? - Pizza Near Me - Chicopee, Massachusetts

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Since I wrote this review, they are under new management and the food is far better. I order from here quite often. My only gripe is consistency. I may order something on a Friday that I really enjoyed and then order the same thing on a Monday and it's not as good. I'm guessing it depends on who's cooking. read more

I frequent this place for large lunch orders at work. Their pizza is honestly my favorite in the city. The Fajita Chicken and Steak Bacon ranch pizzas are fantastic! Their salads are hearty and you definitely get your monies worth on those. The rest of their menu is sub-par. Grinders are standard fair and their paninis and sandwich's are fine but nothing to write home about. The actual dine in area is small and clean but I don't think it's really geared towards dine in customers. The prices are fair and I'll continue to get their pizza, but not much else here is worth the try. read more

I don't know how this is acceptable? What a waste of money. I used to order all the time. Not worth the money. Will not be ordering again from here...thought I'd give them the benefit of the doubt cause last time it wasn't good either. read more

Boston Bay Pizza - Pizza Near Me - Chicopee, Massachusetts

Didn't clean the tables. Meatball Gross.Grinder was soggy, didn't taste good. Parking lot full, no one in restaurant.

Unfortunately, this local restaurant does not care about quality control. I ordered two grinders, a Cajun steak and a chicken parmigiana. The 'Cajun steak' was ground beef and the chicken parmigiana was old chicken strips thrown into a grinder. When I called I was met with hostility, and told 'you don't know what you're talking about, I've been making steak for years and noone has complained.' That doesn't make it right that you botched my order and refused to make it right. This is HORRIBLE customer service and I will continue to let all folks know not to buy here. I was not asking for any credits, any free food, any restitution, just that they make our order properly. I fear they take orders who utilize coupons they advertised to short change consumers. Avoid this establishment and their coupons at all cost. In addition, do not pay full price for their subpar food and abhorrent customer service. read more

Very disappointed. First review I've actually taken the time to write in years. Clams way over cooked and hard. Must have been frozen? Same with fries. Salad doesn't have one piece without brown edges etc wilted. Skimpy. Sides offered with items chosen weren't included? The Shep pie seems to have been made with chopped up grilled hamburger patties? Some type of gravy covering it? The online order had already a box checked not to add anything but cones covered in gravy. Garlic bread way too crunchy and has a strange flavor? Partially rotten ingredients? Very unfortunate waste of money and being nice I tipped the driver 3$. Just spent $37 dollars and it all has to be dumped in the trash. Wow. Lesson learned here. Yuck read more

Orders boneless wings because wings over closed and the food and service was terrible

Horrible. If they weren't pleasant it should get 0 stars. We got 2 paninis and they had 2 slices of meat. $10 for bread

The location is weird, but this is a surprisingly solid choice for pizza. Located just off the Chicopee exit of the Pike on a main traffic corridor, Boston Bay Pizza's polished exterior makes it look a bit like a chain restaurant. In fact, we mistook it for one until we read about their local mom & pop history. But it's easy in/out, and has a private parking lot. Bonus. It also has free wi-fi, patio seating (if you don't mind the view of non-stop traffic), plenty of big comfy booths, table seating, as well as a trio of leather club chairs facing a fireplace thing that hangs on the far wall of the restaurant. There is also a table of magazines, newspapers and other reading materials offered as a courtesy to diners...combined with the club chairs and free wi-fi, this seems like a friendly touch to those flying solo. Everything about Boston Bay, both inside and out, felt neat, tidy, thoughtful and organized. The pizza menu has a lot of interesting combinations and, with the help of Groupon, we have slowly been working our way through the list. My absolute favorite is the Steak & Cheese Ranch, or whatever it's called. It's outstanding. The Buffalo Bleu was a really good idea, but the flavors were disappointingly mild..we were hoping for more in-your-face spicy buffalo and blue cheese notes. The chicken fajita pizza was just ok...again, good idea, but missing a little something. A mixed sauce of salsa and sour cream, perhaps? A little chopped cilantro? Those additions could very possibly take it where it needs to go. The crust is wonderful and is on the thinner side...it has a great, fresh, doughy taste and there's just the right amount of it to compliment and provide a vehicle for, rather than overshadow, the toppings. I can also vouch for the oven-baked chicken wings. Boyfriend likes slimy/saucy wings, I prefer mine drier. Boston Bay's wings have terrific flavor and are of the slimy/saucy variety...if you want them drier, just ask for well done...these folks are very friendly and accommodating. We're out of groupons, but we'll be going back even if we have to pay full price. And, sadly, I can't say that about too many of our groupon "finds." read more

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One of the first local spots I tried when I moved to town. (Hard to miss the huge lighthouse when you get off the Pike) it's hard thinking of something good to say about this place other than the building looks nice and new from the outside. Always A rude Staff experience, and slightly expense for subpar food. The feeling you get that you are annoying the person taking your order is hard to shake if it happens EVERY time you call. I don't even know why we happened to give them 3 or 4 chances. We must have assumed something was good since they appear on the outside to be a successful establishment. One interaction stands out to me in particular. Probably because it was the last time I'll ever give this place my money. I didn't get pickles on my cheese burger grinder once, not sure who's fault that was during ordering process, but I'll give them the benefit of the doubt, maybe it was mine. When I asked if I could just have some on the side to put on myself they gave me a wad of tin foil with a couple of pickles crumpled up inside and charged me $1. (I had already paid for the food left a tip and then went back in with my pickle request) I paid the $1 but then just asked "would you have charged extra if they were just asked for on the grinder?" Assuming it was I who forgot to ask for the pickles (not likely, pickles being essential to my burger experience. BUT ANYWAY..) the girl said "no" and sheepishly implied than that her boss is making her charge me. Well I guess you gotta pay for that fancy looking building with the lighthouse somehow. It's either all that condiment money adding up or I'm thinking this place is a front for something sketchy. It is shocking they are still open considering all the bad experiences I have had and the reputation they have with a few of my neighbors and basically everyone I've mentioned this story to that has been there. The mediocre food is not worth the stress of dealing with this establishment. Plenty of other less pretentious pizza shops in town that are friendly, with good customer service and good food. ie Romano's, Brother's, ... Even Domino's and Papa John's I'd opt for over this place. I will never go to Boston Bay Pizza again. read more

Waited an hour and a half for a burnt, disgusting pizza. Too bad because I USED to love their food. We will NEVER go there again. Great job losing a faithful customer! read more

Boston Bay Pizza - Does this look edible to you?? - Pizza Near Me - Chicopee, Massachusetts

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I have order twice and my food was Burnt and Delivery man was very rude!! Wont be coming back to this Restaurant!!

Excellent Turkey Reuben; seems like homemade dressing. Carrot cake is also very good people friendly and quick. 2nd time same food in three months. Excellent both times. read more

The worst and rudest experience! Delivery person was just plain rude! He came back after a delivery to pick up a soda he delivered in error. We generally order once a week. The driver would not let us have it, even after we said we have a coupon, would it be ok to keep? We could have opened it by then. He flatly and rudely said NO. We called to explain what happened, and that was a bad experience as well. The soda needed to go to another customer, even though they are right up the street and the driver could have picked up another at the restaurant. Person on the phone was not much better, and definitely unprofessional and unaccommodating. Not to mention my Reuben panini was dry and disgustingly salty with little or no sauerkraut! So, we just got a soda delivered.....Never Again!!! read more

I really enjoy this place for some quick, easy food. Their fajita chicken pizza is a serving perfect for two people, and is delicious with a kick to it. Their buffalo chicken quesadilla is also great, and oddly enough, comes with plenty of french fries. Their paninis are not typical - the bread is almost more of a foccacia than bread typically used for paninis, so they aren't as light as I'm used to. Their fries are fantastic and they give you a LOT. Definitely a go-to for our weekly family gatherings when we're too lazy to cook, and it'll stay that way! read more

I have not been to Boston Bay in awhile and ordered tonight. We ordered the Mango Habenero boneless wings and I have to say I was pleasantly surprised!! They are small pieces of chicken breast with a very light breading and flash fried. The wings and sauce were delicious and will order from them again! read more

Quite frankly I'm perplexed as to why this place has negative reviews. I don't think for one minute this place tastes like digorno but it was amusing to read. I enjoy the New England classic combo and I always add bacon and sub the sausage for hamburger. I love how perfectly golden the crust is and that the bacon is crispy. They're also very generous with loading up the pizza with toppings. I don't have much negative to say about this place. The quality of the food is consistent and the prices are reasonable. They even have a rewards program that rewards you with free food from time to time. It's funny that right after I posted this review, I have an issue with the service. I informed them that the bacon I paid extra for was not on my pizza. The woman at the counter states she included it on the order and it should be there. The cook comes out from the back and insists he put on the pizza and it should be under the cheese, that this is a new way they make their pizzas now. I informed him that it's not on the pizza. Even if it was under the cheese, I should still be able to taste it which I don't. I told the cook, he could even come look if he wanted to. Instead, he goes back in the kitchen and dismisses me. The woman at the counter tells me I can get a dessert out the cooler if I want. :: PAUSE:: excuse me lady? I'm getting angry just writing this review. What would make you think I want anything besides what I ordered in the first place? I had to keep going back and forth until finally they agreed to remake it. I'm not sure what's going on but I haven't had an issue here before. Even though they're remaking it as we speak, I feel they didn't handle the situation correctly and I'm completely turned off now. read more

Boston Bay Pizza - New England classic combo with bacon and hamburger added - Pizza Near Me - Chicopee, Massachusetts

I'll say this about Boston Bay's pizza, the crust is great but the rest tends to be merely above average. However considering some of its closest pizza neighbors, it's on the better side of the pizza life. Now honestly I wish I could give Boston Bay a 3.5 because it's other food options and quality of its delivery service is where it shines. Ordering a mix of grinders and salads from Boston Bay at work turns out to be a god send because they label each individual meal with a sticker with the foods name clearly printed on it, no BS guessing games on who's food is who's. Nobody has time for that. Plus their grinders, salads, and various other products tend to be pretty good with speedy delivery although they've had the occasional hiccups. Dining in changed my perspective of Boston Bay, the food they serve at the table actually sometimes turns out to be a better quality version of their takeout, to the point where it feels that they should be a dine in restaurant instead of just selling themselves as a pizza joint. Do yourself a favor Boston Bay and advertise your dine in service, it'll make you an easy 4 star Chicopee location. But at the end of the day when you put pizza in your name and there's better pizza in town, you're just limiting yourself. Do better Boston bay, I have faith in you. read more

Boston Bay Pizza - The interior of Boston Bay makes me question why more people don't Dine in - Pizza Near Me - Chicopee, Massachusetts

I have been ordering pizza here in chicopee for a few years now since moving to the area. I am a huge broccoli and chicken pizza fan so we decided to try Boston Bay out and it is the BEST pizza I have ever had!! We also enjoy the california chicken bacon bbq pizza. The size is great and the price is worth every penny... better then the pizza chain in town who charges an arm and leg for crap... The service is great and we have never had an issue with any of the employees or delivery drivers. They are kind and on time if not early most times with drop off. I can only speak on their "specialty pizzas" but I highly suggest trying this place out!! Love it! read more

Love love love! Awesome pizza, not like the typical thin, soggy, greasy pizzas you'll find from most of the family pizzerias in the area. A little light on sauce but that's how I like it. We've tried out most of the menu selections, from apps and salads to pizza and dinners and never had any complaints. Grilled chicken salad is my go-to when trying to be somewhat "healthy" - great portion of chicken breast and the salad greens and veggies are always fresh. In addition to their great food, the staff is fantastic. We go there on a semi-regular basis and one of the counter girls knows me by name when I walk in. I locked my keys in my (running!) car once and the employees couldn't have been nicer...they let me use their business phone multiple times (my cell was locked in the car as well) and one of the delivery drivers even offered to bring me to my home nearby to retrieve an extra key. One of the gentlemen whom I believe to be the owner even called a Chicopee police officer who he knows to see if there was anything that they could to to get me into my car while I waited for someone to come with my spare keys. I was extremely grateful for their kindness. read more

This place over charged me. I stopped in to by a large pizza with 3 toppings for take out. The final bill was $25.64 but when I checked my bank statement a couple days later they charged me $26.74. No I didn't leave a tip so the extra charge was not tip, I went in order and patiently waited so I didn't think a tip was warranted. I called them for an explanation of why I was charged more than what is on my receipt and the guy keep telling me he is only the kitchen guy and there is nothing he can do about it. He told me there is no manager there and no way for him to contact the manager. Even worst Ma sales tax is 6.24% but the also charged me 7% for tax and he did not have an answer on that for me either. Worst he eventually hanged up on me. The over charged amount is not much it's the principal of the matter, they don't seem to have any integrity. If they do this to every customer hoping they don't check their statement that is a lot of money/fraud to customers. read more

Doesn't look like much from outside but this was a delightful surprise. Huge sandwich. Made quickly. Tons of options! Clean space. Will go back to try. read more