What a difference a day makes! While I would still give yesterday's experience 5 stars primarily because of crafty I dropped it to two today. Why? Yesterday specifically asked more than once than we were getting on and off for two days. They said "yes, it's for 2 days". Today. I'm sorry. You have one day. We need to charge you. When a company lacks integrity. Shop elsewhere. read more

Service is mediocre, the history comes from an automated recording so it lacks personality, fun, and engagement. The views from the top of the double decker were cool but not worth what they charge. I recommend you find a different company. read more

Boston Sightseeing - Bus Tours Near Me - Boston, Massachusetts

One of the best Hop On Hop Off Tours I've been on before. The guides were extremely well versed in navigating Boston in a safe way, well narrated stories about Bostons history and a great way to see Boston in a day. Whether you're visiting Boston for a day or live there full time, I'd recommend riding with Boston Sightseeing!!!! 10/10 read more

Horrible experience. Super loud music when tour guide was speaking leaving from cruise terminal. Went on orange line and did not stop at stops listed. All routes were delayed. Everyone was disgruntled. Representative said this was not a tour but only a shuttle. Took uber back. DO NOT recommend!!!!!! read more

So, they had to navigate a parade, which eliminated 4 stops. I understand that. And it was a busy weekend--also understandable. What I don't understand is that I emailed a day or two before and asked how the stops and times would be affected. They said: "No, there's no changes to pick ups and drop offs." Surely they should have known? After getting to Charlestown stop, we gave up and got an Uber. Other buses like Duck and Trolley came by multiple times, but not Boston Sightseeing. So, definitely not worth the price for us. The people were friendly and the buses clean, but I wish I'd saved my money. read more

It kinda felt like it was a bait and switch and we paid 6 dollars more per person. Their website has one price listed (44.99), but in person you pay more (50.99). I asked the guy about it and he said it was listed on their website that you would pay more in person. Pulled up their site, asked him to show that to me where it said you'd pay more in person and he couldn't show me where that policy was. So check your ticket price. The tour itself was okay. Sam and Stanley were good. If you go on the Old Town Trolley instead, you can see more sites for the same price. read more

Highly recommend taking a ride with Boston Sightseeing to visit Boston in a unique and fun way. The double decker bus is absolutely the way to go and gives you unobstructed views of Boston. Other companies that do tours either didn't seem to care enough or were way over the top and seemed out of touch. Boston Sightseeing was the perfect blend of humor, telling stories about Bostons history and a fun way to see the city. 10 out of 10 rating and would absolutely take the tour again next time I'm in Boston. read more

Terrible service!! Booked their hop on hop off as a 90 minute loop around Boston with multiple places of interest on the tour. After an initial tour of Boston business district we tried to switch to the other routes on the tour. We were told the next route was temporarily closed due to congestion, but would be open in an hour. Returned in 90 minutes to be told route was closed for the day. We requested half our money back. No refunds, and it turned out they knew all along that they were not going to cover the full route. Person in the field was rude. Called the office number and got a run around with no resolution. Terrible do not use!! read more

Boston was the 1st stop on my Royal Caribbean cruise. We selected this bus from many buses available because it seemed to be a good value for the amount charged. I rode on the top deck and was stung by a yellow jacket/ hornet about 10 minutes into the ride. None of the drivers had any ointment -just a bandaid in the first aid kit; which was unfortunate and they were rather unconcerned about my sting. I don't know if the yellow jacket was up in the corner or under one of the seats on the top deck (maybe someone should spray and inspect the upper deck periodically). A young, well-dressed man named Eli, narrated the tour, and he was excellent. I thought he had a script but NO he did not. He was very knowledgeable, and he asked the driver to adjust his speed in certain areas so he could bring out certain highlights. He was very considerate of his passengers. KUDOS to him! The hop on hop off part didn't go so well because that day the Kings March took place on the Commons, and streets were blocked off and we had to walk to a pickup spot that wasn't affected by the police blockades. So, despite the bee sting and the protesters, the ride was pretty good! read more

Everything. The most unorganized group of people I've ever seen. If I could've given it 0 stars I would have. We were told the buses came frequently and no long lines which clearly wasn't true read more

Would give 0 starts if possible. Unorganized and inefficient. Kept passengers waiting without explanation at terminal. We waited in line next to an empty bus for 20 minutes and then sat on the bus for another 15 while the driver tried to placate everyone else waiting in line. read more

Waited 55 minutes at a stop. They claimed they had numerous buses but they only have two or three to bring you from the ship to main hub. Once you exit and walk to explore good luck waiting. I called the company and they told me another van would pick us up. Pretty sure they sent him once I called to complain. Other companies had four to six shuttles come by the stop we were waiting at. read more

My fault for not checking the reviews before booking but this was horrible. My boyfriend is well traveled and has been on many sightseeing bus tours, said this was easily the worst. We kept waiting at Boston Commons and couldn't find the stop, after 2 phone calls to their rude customer service we finally found it. They couldn't even explain to us where the stop was and it was not marked. They told us the bus would be there in 5 min.. it was 30+. The tour guide ruined the whole experience... she got off at almost every stop and there were 5. She would say oh 2 minutes and be like 10-20 min each stop and return with McDonald's etc. no joke. It was incredibly annoying and we couldn't wait to get off!!! The microphone didn't work so we couldn't hear, it was garbled and there was hardly any history or commentary when we could hear. To top it off She dropped the metal connector and cord from the microphone off the roof of the bus down below and hit a passenger in the head. She just said "oh sorry" it was the worst. Take the trolley. They showed up every 5 minutes and it looked really popular. read more

If I could leave a 0 I would. The bus tour dropped myself, my baby nephew, my sister, and my parents off at Boston Commons at 2:00 PM. The busses are supposed to come every half hour. The next buss comes at 2:25 PM and does not wait for people to come to the bus. We had to wait in sweltering 100 degree temperature heat for 45 minutes for the next bus to come. In addition, the busses are not air-conditioned and were like ovens. We did not have my nephew's car seat as we thought we were going to be taking a bus all day. Because of this, we were forced to wait for the bus and were unable to take a taxi or Uber. When I contacted the company to complain, they were rude and made excuses. This experience ruined our day and was dangerous for the baby. read more

We do these in all the cities we visit and love them. Don't do the Hop-on-Hop-off bus. They are horrible. We paid close to 200$ for three of us to do the entire 24 stops. The guy said it would take us 3 1/2 hours. After 1 hour we had only made it to stop 6 as we sat and waited for over 20 minutes to go to Harvard area, and after getting frustrated we bailed. We were able to get a bus to stops 7 and 8 but then went to the aquarium. I am trying to get refunded for the entire 24 stops but haven't heard back yet. Don't do this tour!!!! read more

Excellent experience! This is the way to see the sights in Boston, especially if your feet hurt! The guide & ushers were very polite and courteous. read more

Great seats! Riding through Boston Common, Beacon Hill and Copley Square is an incredible experience on this open top bus. I love it. read more

Best tour bus experience! Like in London and New York! Highly recommended Charles the best historian. Was interested for adults and children. Thank you I wish they has more busses. read more

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It is not just that they had us waiting almost an hour while competitors like Old Town and City View had 5 and 3 trolleys respectively stopping by at our stop (#8), it is that when I called to complaint the lady on the phone treated me as if I was lying. Unreal. When the trolley finally arrived we encountered long faces from both enployees in the trolley. Very poor service. Not recommended. Try Old Town or City View instead. read more

Staff were responsive when I called for pickup and it is the only open top bus in the city. Buses were available and we had a shuttle pick us up on the last stop where we waited about 15 minutes. The views were great from upper level and tour guides/staff friendly. read more

I'm very disappointed. Tour took longer than expected and very little commentary during the tour. The little information we received was from their phone. I enjoyed a tour with their competitor years ago, and it was non-stop information and interesting stories about the city and sites. This tour was nothing like that! In addition, we had to transfer to a small bus to "see" the North end and world trade center area. It took over an hour to "see" very little in a hot bus. Their route was poorly constructed and could have easily incorporated more stops with better planning and less backtracking. read more

The tour was very short and only went to 8 stops that were mostly walking distance from each other. The driver kept taking long smoking breaks at stops. The guide was fine but overall a disappointing tour. read more

Oct. 16,2024 We did the Boston Sightseeing Hop-On Hop-Off all day tour and we were very disappointed. The tour guide was horrible and we did not go to half the places that the brochure said. VERY DISAPPOINTING read more

Not great at all. Overpriced and false advertising. We thought that we were getting a double decker bus but the transfer bus was a gross old tiny bus that smelled. The guy played a recording from his phone which never lined up with that we were passing. Totally got duped with this one. read more

The tour guide was excellent, but the promised half hour or less wait between stops was a flat out lie. We waited in the rain for an hour plus at the Cheers stop without any pickups. What we witnessed with the boarding process couldn't be described as anything less than a disaster. read more

Been waiting by Boston Common for 50 mins. I see lots of city view, old town trolley come by many times. Old town trolley is the way to go. We are still standing here waiting with another couple. We basically got 1 ride. Waited for more than 45 mins for the initial ride. Now greater than 50 mins. NOT worth the $$$. Omg... still waiting. The other couple gave up. read more

The whole service was awful. Bad smell in the bus, the driver was talking to the phone almost all of the time, not enough buses, sometimes just a small car instead of double decker bus. The virtual tour guide was just AI voice. High price, bad service. read more

We waited 45 minutes for a bus. After calling, a bus showed us 30 minutes later and never opened the door so we could get on. My husband walked in front of the bus and demanded he open the door. It took another 10 minutes for him to open the door. The air conditioner did not work. New buses and driver didn't know how to operate it. When we got to the next stop, the driver could not open the door. I called and was promised a refund, but never received it. Stay away from this company. A. P. read more

Absolutely the worst tour on a hop on hop off ever. Ee travel around the world and this is the worst we have ever been on. Twelve seats on shaded downstars and only a recorded message that wasn't the same as sites we passed most of time. Only recorded tour guide snd couldn't hear it on lower level. Rude driver with no other tour representation. Don't go pn this tour if you eant a tour of Boston uou eill enjoy and don't want to be sizzled by sun read more

The audio tour was terrible and impersonal. We spend 63$ a person for one day and felt we learned nothing. Every time we passed a historic landmark, the recorded audio said "this building has lots of history and stuff." No joke, when talking about the Boston Public Library it said it had "lots of books and stuff." And they never elaborated on the history or stories. Next time, my family will do a duck boat or trolly tour. Not worth the money and we want a refund. read more

Terrible experience. The first bus we boarded (one we waited 40 minutes for) was almost full upon arrival. There were no seats up top leaving us down in the cabin with NO air conditioning. Yup, you read that right. Zero air conditioning during a record breaking heat wave. To make matters worse the PA system was not in working order so the guide was screaming at the top of his lungs upstairs to try to continue the tour. Needless to say we decided to get off this bus at the next stop. We tried another larger bus later in the day. We waited for over 45 minutes even though it was only supposed to be 20 minutes. This one had an automated speaker that spoke in a computer monotone voice the entire time. The tour barely mentioned any significant sights in the city. If it did mention them they did not elaborate past just pointing it out. They pointed out shopping centers and office buildings. It sounded like paid advertisements. We were expecting some historical sights and a live tour guide. Worst $100 I've ever spent. My advice, choose a different tour company. read more

Horrible service. Waited over an hour for the last bus. Everyone I called they gave me a different ETA all of which were wrong. Use any other company but them. read more

Bad. Got on in the morning, hopped off two stops later. Waited over an hour for the next bus (after a 35 minute estimate). Several tours from other companies came and went while we waited. The computer generated spiel many times didn't match where we were and at times was nonsensical. I lost track of the number of red lights the driver blew through. Definitely not worth the money. There are many alternative tours. read more

I'm a little surprised to see some recent negative reviews, as I had a very nice experience with this tour bus company. I hope this review will be particularly helpful for parents. I was traveling by myself with my 2 year old, and bought a one-day hop-on hop-off pass. I was between this company and the Trolley, but ultimately went with Boston Sightseeing for a few reasons. First, my toddler loves double-decker busses and was so excited to ride on one. Second, I was a little concerned about ease of stroller access in and out of the trolley, so went with the bus. This was the correct decision, as maneuvering our travel stroller on and off the bus was a breeze - I didn't have to remove my son from the stroller to get on and off, and when I did take him out so he could enjoy the bus ride, I didn't need to collapse the stroller. Third, their stops were a little fewer in number, so the overall ride was shorter, which I appreciated having a small child with me. I didn't feel like I needed any other stops, as the ones they stopped at were close in proximity to most everything you might want to see. During the ride, the tour guide offered to stop at each and every stop, but if there were no takers and no one to pick up, we moved on to the next stop. The tour guide was also attentive to us and other guests. It was extremely hot that day, so my son and I stayed downstairs to avoid the direct sun. However, it was pretty hot downstairs without the AC on; the driver and tour guide quickly offered to turn it on for me to alleviate some of the heat, which I greatly appreciated. I think it would be helpful if they had some sort of tracking tool or app like city busses do so you can see how far away the nearest bus is; however, absent a feature like that, I did call their main office line a few times to let them know what stop I was at and to see how far away the nearest bus was. On each occasion, the person answering the phone was helpful and courteous and provided accurate information. I would definitely use them again, especially if traveling with a small child. read more

do not give them your money! told us they had 14 stops. only had 8 in Boston for $140 for two people. they were supposed to come to a pickup every 30 minutes. took them an hour. blamed traffic. all other trolly companies came by multiple times. horrible experience. read more

I bought a one day hop on hop off ticket to tour around Boston. What happened was it stopped twice: one once for about five minutes and once for about 10 minutes and that was it. There wasn't an opportunity other than that to get on and off. I've been to Boston once before and did the trolley tour which I highly recommend. Compared to this - there is no comparison. It was a hot day and there's no way to be cool on the open bus because there are only a few seats downstairs and the air-conditioning doesn't reach the passenger area. My primary complaint is that it really wasn't a hop on hop off. If I'd known that I would've paid less for the "tour". I'm not sure if all the other people on the bus only bought a tour ticket. I spoke to two of them who told me that they had bought a tour ticket and not a hop on hop off ticket. Since I've been to Boston before it was OK for a quick run around town, but if this was my only trip to Boston I would not recommend this at all. I tried to ask the person who was telling the stories a question once and he said he'd get back to me and never did. It just seemed like it wasn't as professional as the tour I took the last time I was in Boston. read more

This honestly sucked. Not worth the money. Only 2-3 Busses in service. We got off to eat lunch and ended up having to wait for over an hour for another bus. Inside the bus was not very nice. There was a trash bag on the floor. We only got to get off at one stop and the tours ended at 3pm. Definitely would not recommend. read more

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