I do not like this location. Its the second time ive been here since I moved here and both have…read morebeen underwhelming in service. Wish I had noted the last associate's name. But Im here to complain about the service, or lack thereof, tonight. Marissa was the cashier. No friendly greeting, smile, nothing. When it came time to pay I wanted to use my rewards. Which at that time I had the shocking discovery my rewards account had been compromised. I had recently had some fishy email activity so immediately this lined up with that. She could tell I was bothered and worried about finding out my account has been compromised. She did not offer to call customer service to see if theres anything they can find about how/when it was hacked or what not. Zero effort given to help me. And zero pleasantries on her part at all. She asked me the same question 5 times. I told her repeatedly I never had the dsw app downloaded so I could not give her my shoe lover reward number or whatever. All I know was my account was linked to my email and phone number which apparently the hackers have changed. Left a bad taste about this location. No empathy. No problem solving skills. No friendly free smiles. Just basic retail workers that have no common sense on how to troubleshoot or provide service. They only know how to click a few buttons, rinse, repeat. I did not expect her to solve anything bur just her lack of initiative to call customer service or act like she cared.

This is your typical DSW. It's a large store with a lot of merchandise. The store is well…read moreorganized, clean, and well maintained. They always have a significant clearance section at the back of the store and you can find good deals there. Prices are clearly marked throughout the store and the employees we've encountered have been friendly. No complaints.

Great shoes, helpful staff. I only buy in December when they are discounted. I can't believe how…read moreexpensive they are! The uppers do last; I walk a lot but have gotten three years or more out of a pair.

Excellent product and service for a shoe store. They measure your feet and the girls there know…read moretheir job.

I want to Thank Karen Merrell for excellent service, thanks for taking your time to explain the…read moredifference in the changes on the Xelero. Thanks Richard, May and Devin

This business was a life saver for my boss. He was limping around and told me he couldn't hardly…read morestand the pain in both feet and he had blisters all over his feet. He had a crap pair of old Walmart shoes and was not able to get his feet on the sliding shoe due to pain. His only complaint was the price. I told him how much I thought they would be and I was only 50$ shy. After wearing them one week, he's walking without complaint . Week two he was back up a ladder and he's now had them 1 month . All bisters are gone'

My first pair of Redwings lasted me several years - and I am in the trades, so I am ridiculously…read morehard on shoes. I was so impressed with them, I decided to come back and purchase a second pair. Michael took such great care of me. From the beginning, he worked with me to get the right size, the right fit, and the right inserts to maximize support, comfort, and even style - something so rare for guys on the job. I was so impressed, I brought one of my employees to work with this same location. Mikayla was top notch. Asking detailed questions of my guy, so that she could link him up with the right boot for the job. Wish other companies took as much pride in their product as these guys. Completely satisfied is an understatement. But you get the picture.

Walked in about two saturdays ago, there were two employees helping people so I decided to go to…read morethe sock rack to see what socks I might take with the boots I was planning on purchasing. I was looking for maybe 5 minutes then went to the front to wait until someone actually acknowledged I was there to purchase boots. I would say maybe 10-15 minutes went by since walking in and I never got greeted, glanced at or told I was going to be attended after one of the employees were done with their costumers. I decided to walk out and go to the Tempe store where I usually get my boots.

Staff is knowledgeable and helpful. Great service. Good selection. Christine was a pleasure to work…read morewith for my daughter's pointe and dance needs. I would definitely go back.

I wish I could give negative star!!!…read more I just purchased shoes here and walked out with a terrible feeling because of the rude attitude from the older lady working there. Spending money on a Friday night and leaving upset is not acceptable. I had a very disappointing experience at this store. When I came in with my daughter to try on jazz shoes, the older lady working there was rude from the very beginning. I asked her to bring both styles for my daughter to try, and she responded with a negative attitude like it was a problem. She didn't want to let her to try both styles. . Instead of simply bringing both pairs, the older lady refused, saying one "wouldn't fit." That decision is not hers to make it's the customer's choice to try and compare. Today was my first time visiting, and I was shocked by how unwelcoming this employee was. A sales representative should be helpful and friendly, but instead she made me feel like I wanted to walk out immediately. While my daughter was trying both pairs, I asked my daughter questions to make sure the shoes fit well (since there is no return policy). Instead of letting us focus, the lady kept interrupting by negative talking and being rude and It made the entire process uncomfortable. There are so many other stores that sell dance shoes, and I wish I hadn't wasted my time here. If this store wants to keep customers, they need staff who actually want to help, not drive people away.

The service was great. We called ahead and got what we needed. The person over the phone was really…read morehelpful. The staff and structure in the store was definitely a wow factor. Great service, the guy that helped us listened and provided great recommendations. Huge selection with socks and shoes. We were impressed with their VIP rewards and shoes we joined. Great value all around. The price of the compression socks was definitely a bargain.

I was told how great this store is by a consumer of mine, so we decided to give it a try!…read more We were greeted right when we walked in, told if we needed anything to come get checked in. I went in knowing exactly what I wanted, they are a birthday gift and I already have this pair for myself! So I grabbed the Hoka shoes I wanted took them up to him and got my name put in the little tablet with the shoes and size I wanted. My husband found a pair he wanted to try on so he got all checked in and then we waited.. and waited and waited. As employees kept coming in and out of the back room just looking out the door with tables in hand and did nothing! The other employees were helping other customers. they have a lot going on there with treadmills to try running with the shoes, they have some other stuff that helps to show how you stand and what kind of support you need. Looking around it seemed like a complete cash grab! Good for them for selling the illusion! So we waited about 30 min before one of the guys was like I'll take care of you guys soon! My husband asked for 3 different pairs of running shoes, he brought out one that was correct the others he said they didn't have the right color but here are these ones! As he tried on his shoes, I let the young man know I just needed the ones I picked out and I wanted to buy them no need to try them on! I feel at that moment he knew there was no up sale for me and he was kind of short after that! So my husband picked the ones he wanted, we went up to pay and he hit us with the VIP package $20 dollars to be able to try the shoes for 90 days and if we didn't like them we could return them! We declined the offer, he kept trying to the point where the other gentleman stepped in a little more FIRM TONED and said " if you do not do the VIP package you will not be able to retain your shoes if put on outside the store, they need to be on brand new shape not worn at all." We said that's ok thank you we understand. They still tried putting us in the system and said it's in case we forgot the receipt if we wanted to return then we wouldn't be able to! It's like you all just told us we weren't going to be able to anyway. No thanks! About$400 dollars later we say thank you and they said Nothing! No GOOD BYE NO THANKS FOR SHOPPING HERE.. nothing We were nonexistent when we didn't take the bait! If I didn't need to head out of town I would have waited on the gift and gone else where. They are not worth the time! I know the shoes we bought were worth it, just wish we spent that money at a facility that would have valued our business and time. We will NEVER BE BACK!!

I came here to buy steel-toed shoes for my new job. I was forewarned that as a woman, there…read morewouldn't be much selection for us, compared to adult/men shoes. SO shocking- a shoe store with few options for me! Total first world problem. It wasn't super busy when I arrived and gave the employee my PO paperwork. I noticed that they have a fancy 3D foot scanner like my gym shoe store, so I knew I was in good hands. The guy gave me some time to look around and pick out a few styles I liked. He was kind enough to also pull some similar/recommended styles for me to try on too. I went in thinking I'd leave with a pair of ugly Tims but left with some mildly-decent-looking black sneakers, after trying on about 10 pairs. Pretty painless process thanks to the staff!

I needed a pair of steel toe work boots and this place was recommended by our safety manager. I was…read moregreeted as soon as I walked in. I told the salesman what I needed and he walked me to the wall with women's boots to look at several options. I made a selection which fit just right. The cashier was friendly and gave me an extra receipt so I could expense them at work. Super easy! Located on Broadway, they have plenty of parking, the staff was interacting with everyone who walked in the door, lots of brands, variety and price points to choose from. I'd recommend them to anybody looking for work boots (and not just small mens size boots if you're a woman).

One of the best stores, if not the best, for men's clothing at this outlet mall. Solid upscale…read moreclothing and shoe options for men here, at discounted prices as compared to their regular-priced stores at Fashion Square and the airport. Friendly helpful associates, good stock and displays, great deals. This is usually my first stop at this outlet mall.

It's been many years since my husband bought shoes from Johnston & Murphy. Back in the day they…read morewere the business man's shoe. But I have to say today they have such cool shoes! Both super dressy and really casual, but still very cool and classic looking! The associate in there was extremely helpful by helping us find different sizes when needed and then when I would go to put a box back, he would take it for us. I wish I'd gotten his name. The receipt didn't have a name on it. We didn't have to do anything. Really recommend the store! My husband couldn't make up his mind which ones he like so he got three pair! The third pair were 50% off! Great deal highly recommend them!!