Something was biting me ALL night long, both nights…read more The floors are extremely thin and I was up listening to the people upstairs walk, run and crash (off their bed?..) all night. (Luckily just the first night - but the mites/fleas got me both nights.) The lobby, elevators and hallways smell AWFULLY - I mean it just absolutely REEKS - of artificial, stifling air freshener, AND WITH A BIG CHEAP SCENTED CANDLE BURNING ON TOP OF THAT - and the rooms smell of that gross Southern gas station mop cleaner. When I asked for a different room because the first smelled like sewage, the front desk lady stared at me like she had no idea what to do. When I reexplained the situation, she claimed there were no rooms available because they were fully booked. When I explained that I KNOW that unless I was the very LAST person to check in, there were rooms available that she could move around, she grudgingly changed the room. When that one reeked too, she again lied and said there were no rooms; when it was clear I wasn't going back to the smelly room, she magically found another. As another reviewer stated, the bathroom door design is bad, such that the door doesn't fully open and you have to crawl over the toilet to get to the sink. The toilet didn't flush well. The towels had all this gross long black fake hair on them and they, and the sheets, smelled of cologne/perfume. Though they advertise the rooms as having kitchens, there's no stove or oven; it's just a larger fridge, a small kitchen sink, some dishes and towels (all dirty and gross - bring your own); paper towels and counter space. And a microwave. The poolside rooms are loud with kids yelling till 11 pm. The good thing was the fridge actually got cold; and the A/C was only mildewy for the first 5 minutes and after that smelled fine. The mites in the bed and ungodly stink of the lobby were deal killers. Strongly recommend staying somewhere else if you're at all sensitive to either one.

Of all of the hotels I've ever stayed at the staff at home to suites in Texas City was by far the…read morenicest and friendliest!! the hotel was nice clean and well kept. Breakfast was great but as with any hotel, don't get there five minutes before breakfast is over and expect all of the items to be available. In my opinion, you have no reason to complain if you wait till the last minute to get up. I would definitely stay at this location again and recommended to others.

We stayed here the night before our cruise it was a nice relaxing hotel and it was very clean and…read morethe staff was very friendly and pleasant to speak with.

I travel on a regular basis. And when I do, my preference is to stay at a Marriott-owned hotel,…read moremostly because I can almost always count on my following top-five priorities being met: * Cleanliness: The rooms and common areas are almost always very clean. * Safety: Entry into the rooms is almost always via an indoor hallway, where entry is obtained through the front lobby or by key-card access into one of the main hallways. * Quietness: Whether I'm traveling for work or for pleasure, I like to feel well-rested for a better day afterwards. And, these hotels are usually pretty quiet. * Free perks: As an elite member of this hotel chain, most of the time I get free perks during every stay. These are usually simple (like free bottled water), but they're appreciated. * A good membership program: Marriott offers a very good membership program for their elite members. It gives me the ability to earn free stays for the future (for pleasure) by choosing to stay here for business. Within the Marriott chain of hotels, SpringHill Suites is one of my favorites because the rooms most often have: * A comfortable living and work space * A good sized TV * A mini refrigerator * A microwave * A well supplied free continental breakfast * All-day free coffee available in the lobby Now, on to the details for my stay at this particular hotel, at the SpringHill Suites, by Marriott (in Webster, Texas). The primary reason I came here was for a week-long business trip. Most of my expectations for this hotel (noted above) were met, but this place had several disappointments. These included: * This hotel gave away all rooms with a king-sized bed, even though I reserved one in advance. * There was no "Do not Disturb" sign for my room, so I was interrupted when I did not want to be. * On my floor, the 6th floor, the entire hallway smelled moldy, and they had fans blowing continuously to try to mitigate the terrible smell. The hotel management should not have even given any customers a room on this floor, but they did. * The A/C system in my room was terribly loud, so much so that I could not keep it running at night because it kept me awake. This was terrible, especially since it was the summertime. * Also with the A/C system, this could be an indicator that the A/C system in my room was going out because it was also unable to keep up with the summertime demand during the day. After returning at the end of my workday, every day, it was always uncomfortably warm in my room, even when the A/C system was programmed to maintain a comfortable temperature. * My magnetic room key stopped working on two separate days, locking me out of my room each time. This was incredibly annoying because after realizing this, I had to go down to get my key remade each time, only then regaining access to my room. * My room was not serviced by room service on three of the five days I was here. * The ice machine did not work on my floor, the 6th floor, the entire time I was here. So, I had to go to another floor every time I wanted ice. * The deadbolt lock to my hotel room door was unable to lock for the entire time I was here because the lock in the door was misaligned with the door frame. This was disturbing, especially from a safety/security perspective. * Upon checkout, I asked the hotel to change the credit card I used during my stay. The young lady I asked said that she did this, but I could see that she did not actually do this after returning from my trip. I then had to call the hotel to get this credit card changed. Unfortunately, most of the hotel staff does not even pick up the phone. I ended up calling over fifteen times over three days, where I either got a random voicemail message or I got hung up on. This is terrible customer service. Overall, I liked this hotel, but there were just too many things that were annoying to even give this location an average rating. Therefore, I have to rate this location as a "below average" experience. To me, having so many problems that a customer can experience just shows negligence on the management's part, which made me tempted to rate this as a 1-star experience. But again, you can see that this hotel was nice (from my pictures), so I'll rate this as two stars. This hotel clearly has the potential to be a 5-star worthy location, but the management just needs to make more of an effort for their customers.

America's Best? I would HATE to see America's Worst! This was the dirtiest hotel I have ever stayed…read morein! They couldn't pay me to stay here again! The room was filthy and hazards to your health! My leg got ripped open by a bed rail that stuck out past the bed box spring mattress. There was mold in the walls that was pained over. There was mold all over the ceiling in the bathroom; pubic hairs and rust in the bathtub; dirt on the floors; feces on the wall behind the toilet; streaky mirrors; semen on the bedspread; hole in the blanket under the bedspread; cigarette ashes on the windowsill; and a window so dirty you could barely see through it! Why didn't I check YELP reviews before booking here through Booking.com? DISGUSTING!!!!

Where do I start.... This location blew away all my expectations. Although 15 minutes from…read moreGalveston, it's conveniently located off 45 with plenty of amenities near by. The quality of the room was incredible, and the staff was nothing less than excellent. Also, there is a night club inside the hotel if that's your type of scene. The daily rate was 5x less than similar hotels on the beachfront. While visiting Galveston, I STRONGLY recommend this hotel unless you are dead set on staying on a beach front property. I will definitely be back!

Great hotel. Looks and feels brand new…read more Checkin process was fast and efficient. Breakfast was super good. Fred was super efficient on check in and was super friendly . Highly recommend

I really wanted to like this place. The outward appearance was what I'd typically expect of a…read moreHoliday Inn which was very misleading. After checking in, I noticed multiple dehumidifiers throughout the hotel. My room had an intense smell of room spray with undertones of musk. I noticed mold growth on the wall, the shower door did not close, the water pressure in the sink was low and the bed was hard. Definitely not what I'm used to from an IHG property. Would not recommend until they fix what I believe are water damage issues.

Absolutely enjoyed my stay! From the room to the service, it was more than I expected. I will…read moredefinitely be returning again and would 100% recommend!

Been here several times, as an RVer and now as a non Rver. This place is amazing. The staff and…read moreowners are awesome. The food is good and the rooms are great. Went there last week for couple days to celebrate our anniversary. The place went out of their way to make our stay excellent. They are so friendly and actually appear to enjoy having your business. The beach is nice there and not nearly as crowded and congested as Galveston. If I could give them a '6', I would. Highly recommend.

Best place to stay Great views…read moreWonderful condo The beauty of the grounds are amazing Umbrella and chair services are amazing

Beautiful condo with awesome views directly on beach and Gulf, no busy street to cross. Friendly…read morestaff and checkin was simple. Prices were reasonable in October. The only real downer was no washer/dryer in the unit, but they advertised a laundry facility in the building; however, when we asked where it was located, we were told that it was for condo owners only.

I was thrilled with this hotel. I have stayed at other BW Plus hotels and been impressed, but this…read morewas my first stay at this one. Zero complaints. A couple minor things, but that's just me. Nothing to detract from the overall experience. The staff were all exceedingly friendly and willing to help. Everyone I interacted with was smiling and cheerful. They have free cookies at the front desk in the afternoon, so when you come in after working all day you can have a cookie! Shout out to Melody working the morning breakfast and the front desk simultaneously. She was waaaay too perky so early in the morning! The hotel feels very modern. It seems to be very well kept. All the fixtures, furnishings, elevators, carpets, etc. were in good repair. The lobby and common areas were spotlessly clean. The door locks and keys worked well. Minimal misfires with the key cards. My room was fresh smelling and also very clean. The AC worked very well. Towels and linens were fresh and decent. One interesting thing if you are a member of BW Rewards. If you are willing to forego the housekeeping service, they will credit your account with 500 bonus points for each day you do. There was a card to hang on the door to let the maids know. Needless to say, this has likely become my go-to hotel when I am in the area again. I am a fan!

I stay here when I visit family. Clean and comfortable with friendly staff. Their breakfast is also…read morereally good. just learned that they make their pastries fresh. I've been here a few times and I thought they bought them from a bakery (because they're kind of fancy) Nope. They bake them fresh. When they told me that, my mind was blown. Their eggs and sausage are really good.

Hotel is nice on the inside ... but they will cancel your booking…read more Manager will not call back Will Come in your room without asking and not clean Will not help you with any problems there was noise above my head until 10 pm They charged me $202 worth of incidentals and they will not return and It has been over a week The manager did get o. The phone after I called for the 4th time said I am One of those " very rude and short laughed at my problem and told me their was no way they charged me that much but told their cooperate it was a 5/10 business . I was told by Marriott to call my bank ... I did ... they said the hotel has many money .... Someone there is pocketing money they don't care about your comfort or the feeling of insecurity when someone goes in your room Don't be fooled by the cover!!

And we did return three weeks ago. Nothing has changed. It was still clean and everyone working…read morethere was friendly. They even gave a meh Chinese Buffet next door that we hit up TWICE because it's popular with kidlets. The defunct mall also has a Sears still going and a cool comic book store. Best of all it has a cheap movie theatre. Score! I know some folks give out five star reviews like Kardashians take selfies. I try and make sure that 5 stars from me means something, especially if it's something you are going to spend a chunk of money on...like a hotel. Now to preface this: Last year we stayed at a dreadful place in Kemah that, to this day, gives me nightmares. This time I went out of my way to try to find the best deal on a great hotel. The reason this one popped up was because Texas City is strategically placed between Houston & Galveston and most people want to spend a bunch to stay near the water. Newsflash: Most of those hotels are stuff Gordon Ramsay's Hotel Hell are made of. Being close to the not-so-blue waters of Galveston typically means mold, smelly and expensive. I've had enough of paying inflated prices for places to sleep. Texas City may not be on water but it's a much better value. The hotel is weirdly situated next to defunct Ryan's Buffett and The Mall of the Mainland, which used to be a mall and is now better suited for you to hide in if the plot of Walking Dead takes place. It's HUGE BTW. The hotel itself is small, having three floors and one ice maker, a guest laundry room and a very small indoor pool (a pivotal thing for my family) and business center. We were greeted with friendly employees and a personalized chocolate bar with my name on it (nice touch). Now...I'm used to cleaning my hotel rooms before I use them, as I'm a weird one when it comes to sleeping in foreign places, but to my amazement the room was SPOTLESS. I'm talking you could eat off the bathroom floor (a.k.a. Terri's New Years spot) kind of clean. All the things I had requested (and was prepared to gripe about not getting) were there! Extra pillows, blankets, conditioner...it was all there! They put a hairdryer in the closet in case you go looking. We stayed for 4 nights and each day we returned to a perfectly clean room. We left tips each day and the staff always left a sweet card of thanks. The a/c was a freaking champ! After being out in 100 degree weather we returned to a perfect 68 degree room (I turned it down more at night) and chilly drinks thanks to the mini fridge. There's a microwave downstairs but not in room. You get HBO and a bunch of cable channels. The breakfast was better than expected. Real eggs, cheese omelets, bacon AND sausage, a waffle maker and cereal, fruit, coffee....it's all there. There's only one waffle maker so there's a bit of a wait there. Even though they have a 9 am close time for breakfast each day the sweet lady who refilled things made sure everyone who came down got food, even if they arrived at 9:05. I can tell you this hotel on my stay was quiet. The last night we stayed more people started arriving and it did start to get louder, but nothing that made me insane. We stayed during the week because it's cheaper. It's also less crowded. Free WiFi (choose the free option when you arrive, and be careful because there's a $5 a day option...it's the same speed) free parking and free breakfast at $80 a night make this an easy five stars. The employees were all impeccable and again...it's hard to find some place this clean. We will return!

Staff is great and friendly. A+ hospitality from this group. The property itself is starting to…read moreshow a bit of wear and tear. It's due for a refresh, I personally have an expiration date of about a year before I look for another spot as a go to on the island. Location is awesome though, can easily access all the main thoroughfares on the island and bypass the Seawall traffic to get where you are going.

This was such a nice surprise! Clean, well appointed, and plenty of amenities nearby. Will…read moredefinitely stay here each time I visit Lake Jackson. Felt like I got significantly more than I paid for at this location.

Best service Best food & drinks…read moreBest ambiance Best vibes Best pool Best private beach New favorite hotel in Galveston

We called to make a reservation for brunch on Sunday at The Fancy. After two calls that were never…read moreanswered, we finally had to call the front desk who said they would let the restaurant staff know to call us back but nobody did. We decided to try walking in despite never getting a hold of them and were told that it was fully booked for a private event. It would've been helpful if someone had at least communicated that to us before taking the long drive there. Such a shame since it's really such a nice hotel.