LOVE LOVE LOVE Bow Wow Billie's, best animal people ever! My Bonnie girl (very anxious pitty and looks scary but is a princess) has never been able to go to a groomer and needs to have tramadol at home (doctors orders) before every vet visit and they muzzle her in the car to take her back! Mel and Billie showed up, said hello to her, got her leashed up and she sat right down for them! She knew she was in great hands. Bandit does not like his paws touched but watching Bonnie he relaxed and both were done in less than 5 min!!! Thank you both I'll be having y'all do their trims on a monthly and hopefully start taking them to the shop. (My anxiety gets the best of me too )

I have been a customer of Billie's shop for 7-8 years, and there is no where else I recommend for pups. Let me start with my experience and rave about their services. And I'll conclude with dispelling some of the possible falsehoods listed in some of the reviews that aren't very positive because I'll admit that im disappointed to see so many "1 star" reviews, mostly from people who came 1 time. So--first--my experience over the last 7-8 years let's the same pups (now 8 and 9 years old, both started going at 1 and 2 years old when I adopted them)--Billie herself is always very kind and welcoming. Though there is a lot of background noise (exactly what you should expect from an open and visible grooming salon), the staff always greeted us kindly and took my puppies to their respective kennels. What I liked immediately about this grooming slain is that I could clearly see my dogs at all times; they are only taken to the back when they need baths snd are drying, which is not the case in almost every other grooming salon (private or commercial like PetSmart). This was always incredibly helpful to me and my dog who has severe anxiety thanks to a PetSmart experience; at least with Billie, I can clearly see what is happening at all times should I wish to stay there through the entire process. My pups were not the best behaved at first, which for anyone with dogs knows that the character bad temperament of their dogs plays a huge role in how they are received anywhere. My pups used to bite the hands of the groomer, and the only way we worked through that was through communication with the groomers. training at home to help decrease their sensitivity, and going back consistently to get them groomed. My pups were always well taken care of at this location, and they always came out looking adorable. Billie and her groomers have always been accommodating (within reason) to me--for example, if I needed help walking the pups out after my baby was born, she always helped me with that. Like with any service, it's important that we as clients show up on time for drop off and pick up and understand what type of service we are asking for --obviously, it's loud with barking dogs, but I always found it so welcoming and sweet to see so many sweet puppy faces. Anytime I walked in to drop off my pups or pick them up, I never once saw any other dog being "man handled"--if anything, Billie and her staff are the most patient groomers I've seen in the metroplex (I can say this because I tried several before I found her and we moved 6 months ago and are over an hour drive away and I've had to find other groomers...and I'm considering making the drive back to her because I haven't found a place as good as hers). Some folks complained about the prices or their expectations not being met, and I can say with a clear conscience that I've been around long enough to this salon to see pet parents come in with very well maintained dogs (dogs who are clearly bathed and brushed and cared for at home on a regular basis) and those that come in with dogs who have so much matting that it hurts me to look at the dogs. So, I caution people who read the bad reviews to consider the possibility that some clients brought in a dog maybe once and they clearly were unable to take care of their dog at home and/or had experienced the same time of "issues" elsewhere not because of the services rendered rather by their inability to properly care for their dogs. Billie and her groomers have always and will always side with what is best for the dog (not necessarily the human), and I 100% respect that. Needless to say, we miss Billie and her grooming salon so much. I can't recommend any other groomer in the Arljngton/ GP/Mansfield and surrounding area more than I do her.

My dogs have been groomed on a monthly basis for 10 years now, I just moved from another city and tried this place for my first time. To start- The front desk lady was not kind or welcoming to myself or my dogs. She never even acknowledged them and drug them to the back with the leashes. Second- When getting my dog (shiba Inu) back, he walked out with hair still piled all over him (which flew off with a few brushes of my hand).. it looked like there wasn't even an attempt of brushing or blow drying. She claimed "he did not like the blow dryer or brushing" but the hair could've been easily brushed off with a friendly pet. I've never had an issue at any place for 10 years of monthly grooming so i have a hard time believing "he didn't like it too much". She then proceeds to tell me she charged me for it anyways, despite one sentence prior saying she "couldn't really do it because he didn't like it". Then my shih tzu came out next. It took over 5 hours for him to be done and he was shaved bald afterwards, they cut his ears all the way and clearly had ZERO experience or awareness of what a shih tzu looked like and to top it off the nails were still so long. I do not recommend this place. I walked away VERY UPSET. Despite my frustration the front desk lady had nothing to say. Customer service is not that hard, people make mistakes. Own it. Take your business else where.

Mishell C.

This review is for Brandy Griffins grooming skills on my personal dog . I also have her groom the dogs from the adoption program I handle . She always does a fantastic job , takes her time and most of the dogs from the shelter are a hot mess when we pick them up . My dog is a rescue that we nursed back to health , she is a wiggly dog and not an easy groom . She doesn't go in matted but she does hate to be brushed Brandy gets that huge tail brushed out each and every time . She also takes care of my old grand dog Mr Miyagi , he is a pain and snaps sometimes . A Japanese Chin has no face for a muzzle and she works through it with him Michelina is a sweet dog but not a pleasure to groom for sure ! Yet Brandy is always happy to help get her fixed up :) Thank You Brandy !

Tayy W.

Do not bring your fur babies here! They are aggressive and inconsiderate with your babies! Their website mentions how they care and what not and after my experience today, never again. The website mentions baths are first come first serve. We came around noon and they didn't even bother with us. They mention free nail trimmings on Tuesday, so we were like "okay sure let's do that and a bath." And my dogs are always nice, never EVER in their life or mine have they even attempted to bite anyone. But the lady trimming my dogs nails was so aggressive and rough that she hurt my babies and to a point where my dogs almost tried to bite her. Mind you, my dogs loooooves getting groomed. They literally love baths and manicures and hair trims. It was my first and last time here. I'll never ever even recommend this place. People if you love your pets this is NOT the place for them. I've posted photos of my fur babies and screen shots from their websites. Never have I brought my babies to such a place that hurt them and made them yelp like this place did. Never ever again.

I can't say enough great things about this wonderful place! My timid little Lilly went in for her first professional groom and came out absolutely gorgeous!! This excited dog mama will be bringing her here for every groom! Ann did a wonderful job keeping my baby calm and loved through her big moment wonderful staff!! Thank You!!

I absolutely will not ever bring my dog here again. This was her second time being groomed and I know her visit this time was absolutely horrible. She is a straight coat golden doodle with matted hair in some spots. Her first visit went ok. But this time they completely hurt my girl. The pictures can say enough. I Do Not recommend you bring your fur babies to this place. This is unacceptable! The cut came out horrible as well, but that was the least of my worries . Never again will I give my money and business to this place .

Lyndsey K.

We didn't have a great experience! Nothing was communicated to us, and we felt blindsided when our 45 pound Sheepadoodle came out looking shaved and then the $150 bill later! It wasn't what I had asked for and I never was given the expectations! There were extra expenses not communicated beforehand. It was just not a great place to go too with a busy family when I just can't pick up and get my dog whenever! I have children and it's not an after work pick up! They close at 4. Needless to say we won't be going back!

We love coming to Billies!! My poodle always comes back looking exactly as I had hoped, they are very detailed about what you want and making sure everyone is on the same page for your dogs haircut. They are always super flexible about my sporadic attempts to schedule. Pricing is very fair too!