Overall, the procedure delivered as advertised, and I'm happy with the results - I can see clearly…read morewithout glasses. Unfortunately, the post-op experience was very disappointing. The mandatory follow-up felt disorganized and impersonal. All patients were scheduled at the same time, which made the process feel rushed and overcrowded rather than patient-focused. The "lifetime warranty" was emphasized in a way that felt more like pressure than a benefit. I was told the follow-up appointment would take 15-20 minutes, but it ended up taking closer to two hours. For comparison, the actual procedure only took about 40 minutes. There didn't seem to be much respect for patients' time, and I was not given the option to reschedule. Hearing explanations about staffing call-outs during an appointment related to my vision did not inspire confidence. Bottom line: great results from the procedure itself, but the customer service and follow-up experience need significant improvement.

NEVER go here. They over corrected my vision and I have spent the last 4 months going in and being…read morerechecked, told first it was normal, then it could be fixed, then wait to months, then 2 more months... I went from being able to see perfectly with contacts to completely disabled. I can't see my food, my babies, its either my GPS or the road, my phone or the TV... I will never be the same and they keep blowing me off. NEVER EVER USE THEM

lynda pontello in the billing office of the eye center of st. augustine is so very professional,…read morecompassionate, efficient, and extremely helpful!!!! lynda is quite an asset to this business!!!!

Cataracts can return, as it turns out. I had mine removed 15 years ago. Gradually a blurriness c…read moredeveloped that I attributed to age related vision worsening. I went to an optometrist, got new glasses and my vision was still blurry. I returned, they made an adjustment, but it didn't help. I went back to an optometrist I saw in Orlando--but still no improvement. I should've gone to the Eye Center first! James Tammaro, MD is a hearty, friendly guy who took 2 seconds to diagnose the problem. It took a few weeks to schedule YAG laser treatment, but it worked immediately! The optometrist's prescription was fine after that. Great place!

I strongly advise others to reconsider using this office. Communication has been frustrating from…read morethe start -- staff members come across as dismissive, and I often had to repeat myself multiple times during phone calls just to be understood. I underwent two separate exams, yet my prescription still does not feel accurate. Despite that, they require multiple follow-up visits throughout the year. Unfortunately, after experiencing several unexpected personal hardships that required me to reschedule appointments, I was later informed that I would be charged $400 because I was supposedly outside of their "annual window." There was no flexibility, compassion, or willingness to work with me given the circumstances. The entire experience felt more focused on billing than patient care. I would not recommend this office to others.

I just had both eyes done by Dr. Maida and his incredible staff, and it was 5 stars from the…read moreinitial free consult through post op care. This place is very professional. The staff is experienced and knowledgeable and do a tremendous job with everything. I felt very safe trusting my eyes to this team. While maybe not as cheap as some other Lasik spots, I'd rather pay a little extra to have one of the most reputable in the business do my eyes. This is something for life, and something I use 18 hours a day. The treatment itself is pain free and quick, and within 24 hours I was better than 20/20 in both eyes and still can't believe it. I would recommend Dr. Maida to anyone.

After 2 days, my eye was feeling much better already, since I only only lasik only left eye, the…read morerecovery time is much quicker. I came in for my procedure at 8:30, and I was done by 9:10AM. It was super duper fast and efficient. I met with Doctor Ireland, very professional and nice guy, he went over everything before we went in the operation room, and the machine pretty did all the work. Procedure: I took Valium to calm my nerves before I went in for my lasik procedure, because I knew I would freak out due to my fear of pain. But the actualy laser only took less than 2 minutes for one eye, and they used plenty of numbing gel and drops so I didnt feel any pain, just a bit of pressure. I was in and out in less than 5 minutes. After I left the clinic, the numbing medication was still in my eye so I felt fine. But after an hour later, the burning and itching started coming in, I was not able to touch my eye so I took some Tylenol and forced myself to take a nap. Woke up 4 hours later, felt much much better. The next day, all the burning sensation went away, I woke up like a new person, I could see very clear now without glasses The optometrist followed up with me the day after surgery and then I went in on the 3rd day for my post-op appointment, the healing process is smooth and quick. So.. I would say this whole experience was worth it!! I highly recommend this Lasik institute because everyone at the clinic was very helpful, professional and friendly. Message me if you have any questions about the procedure or the healing process :)

I wasn't a patient, but I don't need to be to know that the front office waiting area receptionist…read morewas inviting. Once I entered she greeted me, then offered hers assistance by discovering my needs. The other people waiting in the area with me seemed at ease awaiting those they've come to retrieve or accompany the subject. The flat screen was tuned into informational testimonials of real people, not actors (taking them at their word) excited about seeing without glasses or contacts for the first time while retrieving the morning paper, watching tv, or nature in all if it's vibrant seasonal beauty for the first time. Happy happy joy joy but I'm still happy wearing glasses for my seeing needs. As I waited, the receptionist made certain I was updated accordingly. She had a great sense of humor and bantered well with the doctors and persons waiting. Her humor was infectious and I was convinced she loved her job. She should take her show on the road. Every office needs a front end representative who sets the tone of the establishment and other back end doctors and assistants were just as engaging with her and the people. My friend who I was chauffeuring due to his procedure picked the best office to have this done. Again, I wasn't a patient nor in the market for this service. However, I can say I found this place worth Yelping it out.

My experience with Atlantic Eye has been truly exceptional and deeply personal to me. From the very…read morebeginning, I felt genuinely cared for and supported throughout my entire LASIK journey. Michelle Murray was incredible--she guided me through every step of the process, answered all of my questions with patience and compassion, and gave me hope when other doctors had turned me away or failed to show the same level of care and understanding. Her kindness, knowledge, and encouragement made all the difference for me. Dr. Michelle Diaz, who performed my LASIK procedure, was equally amazing. She was professional, reassuring, and highly skilled, making me feel completely confident and at ease on surgery day. The procedure itself was quick, smooth, and much easier than I expected. Because of the outstanding care I received from both Michelle Murray and Dr. Diaz, I will absolutely be recommending Atlantic Eye to my family--not only for LASIK, but also for regular eye care appointments as well. It is rare to find a team that combines expertise with genuine compassion, and Atlantic Eye has truly earned my trust and my family's future business.

Dr Felver is the best. I have been going to Atlantic Eye Institute for six years and Dr. Felver has…read morebeen my doctor the entire time. He has been an outstanding doctor. He answers all my questions and is always readily available to help whenever I need him. He's the best eye doctor I've ever had.

Took my son for eye exam for contacts, 1 week wait for appointment. Called 2 weeks later was told…read morecontacts on back order. Called again 2 weeks after that and was told the contacts were only ordered a week before and since it was a "custom" order it would likely be 3 more weeks to receive order. Finally contacts arrived. Now have to wait over a week for another appointment Dr to see they fit. Ridiculous!

Today I went for an eye exam and got charged $39 for retina images. The office knew up front that…read moremy insurance did not cover, YET when I questioned they said it was my co-pay! This was NOT a co-pay, it was the cost for the procedure. It's not the money, it's the dishonest practice. Even though they are questioned regularly (per our conversation) about this charge, they continue to not disclose. The front desk answer"I'm sorry you feel this way" was demeaning at best. Also, I disclosed before appointment that I see a ophthalmologist yearly for my extensive exam and just wanted a prescription for new glasses!

TLDR: know what your insurance covers. They will lie/misinform you til its time to pay…read more I told them when I walked in I didn't want to pay extra for anything. I'm here for glasses and contacts and am aware there will be an OOP charge for the contacts. I was assured by three different ppl the 120 from my insurance would cover the contact exam. When I went to check out the receptionist said no, there's an extra charge for toric/astigmatism so I now owed 120 extra. They tried to cite its the insurances fault, THIS IS THEIR JOB TO KNOW THAT. I said I would wait before the exam started so I knew what I'd be paying for and they kept pushing and assuring me to just do the exam. I am disappointed at the waste of time and misinformation and attitude I was given. The blond at the front was the only one who looked up the insurance ans told me why there was a 120 charge due.

I have been coming to Visionary for several years now and always the employees are very pleasant…read moreand helpful. I really like Dr. Noegel, she is very nice. I started seeing her after Dr. Reed left the practice and I like how she explains what is going on with my eyes and keeps me informed of the health of my eyes. I am a contact lens wearer but my backup glasses needed to be replaced a couple of years ago. I love my glasses that I bought. Not only are they stylish, but they fit well and they look good on me.