NOTE: I work here, so I'm extremely biased :)…read more This building used to be the former Recreation Showroom. In February 2017, The Eye Care Group opened an office here after closing its New Haven location. It's big, bright, and clean. The doctors, of course, are some of the best in the state. A multi-specialty practice (Retina, glaucoma, pediatrics, plastics, cornea, neuro-ophthalmology and comprehensive exams) Appointments only.

My wife and I left the Eye care Group today for ever. We didn't really have a problem with the…read moredoctors. We had a problem with over booking and the help. Young man was very insensitive to our situation. AND RUDE. Two weeks in a row we had 2:15 appointments. At 3:30 we hadn't seen the doctor yet! After the check in the young man was given my wife's file. He presided down the hall and was doing something on a computer. While cit catting with co workers. After that he went in to one of the rooms to talk to another co worker. 25 minutes after her initial appointment he proceeded to call her. I explained that my wife had a 4:00pm appointment else where, and could we be seen in the next hour and a half. His answer was = We don't work by time, we go by patients. And there are 8 in front of you. if each patient took 15 minutes which they take much more than that. That's 2 hours ! That is not expectable. Many of the other patients were complaining also, how many left? They thing they have the only show in town. Many of business that have thought that way are not in business anymore ! Who ever runs that office better wake up and watch what's going on.

I have called your office three times and before even saying a word your front desk people puts me…read moreon hold and then automatically transfers to some unknown extension.This is very frustrating and aggravating, such poor customer service should not be practiced here. I was a new customer last year and had made an appointment for annual diabetic eye checkup. As no one has followed up to call me for my appointment, I had to call to see if my appointment was changed. I will no longer try to get any appointment and get another referral from my GP. Very disappointed in your lack of patients care. The telephone is the first point of contact to make a positive experience is retaining and growing your client base. Too bad your staff is so lackadaisical.

Took over an hour for a simple appt that i made over a month ago. First time and not impressed!read more

Dr. Seth Meskin - Please read. My first experience at Eye Physicians & Surgeons PC - walked in to…read morea very nice office. The lady at the front desk greeted me by saying my insurance is not active. After realizing her mistake she said I needed to pay a $40 co-pay, which I did not have to pay. She said if I did not pay it now they would add a fee to the $40 when they bill me. The office manager was not much better, asking me to sign a form that a service that was covered, I still needed to sign that I would be responsible for it. Did nt make any sense at all - then she said I was good. Wow, I almost walked out due to their rudeness and miss reputation However, Erica made up for the unprofessional treatment the front desk showed me. And Dr Hardik Patel was kind and thorough durning his exam and treatment. I am sure that management has no idea how unprofessional the front desk staff is. Maybe they should send in a "Ghost" patient so they can see for themselves.

Exceptional! My new puppy took a playful swipe at my eye--fortunately Dr.Gewirtz rescued eye, but…read morethe cornea damage was serious. Dr. Meskin saw me at 8:30 on a Saturday, provided advice that ensured sight was saved, that infection had decreased, alleviated fear and enabled me to resume driving soon after. Expertise noteworthy, but appreciated even more his seeing me so promptly and reassurance (see lot of this injury.)

I ordered glasses in April! It's May , I never got my 400 dollar eyeglasses and they refused to…read morerefund my money. To be fair, they are putting a rush on it now and I should get them soon hopefully.

Unprofessional stuff ! Order my contacts twice they have charged me but not placed the order…read more Receptionist are rude and disrespectful. Specially, the black skinny with big glasses with a disgusting attitude.

Been going there for 3 years. Very pleasant staff. Have been very happy with exams and glasses…read more Recomended highly.

I have been going to Veo Vision since 2014. Great team and great service. It is great to have…read morestrong local businesses.

the exam was great. getting fitted for the glasses was an aweful experience. I spent more money on…read moreframes than I usually do and I have been back 5 times because they kept ordering the wrong lenses. While ordering my glasses. The gentleman was talking to his family and not concentrating on patients. I have gone back five times , this last time it wasn't even fixed. The Manager never came out of the office and I ended up leaving without any correction to my bifocals. I would not recommend this office at all. I have always been at an office where they sit you down when glasses come in to make sure that they fit properly and that the new prescriptions are correct. I was handed them , I found the error at home and than after the 2nd and 3rd time in the office because I checked myself sitting at one of their desks. The manager did give me a credit and also found out they never used my 2nd insurance which saved me over 200$ after he found error. Very disappointed in this office, I would question whether to even use the company again. I definitely would not come back to this office.

My prescription eye glasses lost a nose piece so I had to bring them in for a repair…read more Fortunately I hit it right and there were no other customers there so I was able to have the glasses repaired immediately while I waited. I recently told a friend to check out myeyedr. because they have various locations with optometrists and a nice selection of frames. All in one spot.