I took my granddaughter to purchase some arrow's for her New bowl. The staff at BSS took us under their wing, guided us to the correct arrows, and even spent a hour or so teaching her how to properly shoot her bow. It's a great store with attentive staff. read more

I ordered a cable for a killer instinct crossbow. I paid to have it shipped to me. When I got it, it was not the correct cable for my bow. Now, I have to pay to ship it back! Never again will I order from this place. They said it would fit, and it does not fit! read more

I had a great experience @ Bowhunters yesterday. My crossbow needed a repair and after conferring with the manufacturer I went to Bowhunters for the warranty repair. However, I got SO MUCH MORE!! Jeremy did a fantastic job of reviewing with me the repair job and recommended a modification that would improve the unit at little cost. 20 min later, they took me to their inside range and did a quick check of the crossbow before departing. All along, Jeremy kindly noticed my being a newbee at archery hunting and made some rather important suggestions on how to properly care for the bow which I didn't see on You Tube. Thanks Jeremy for a super experience. I'll be back! read more

I called Bowhunters to get some assistance & I received so much more! Paul who walked me through purchasing every item I needed to gift my hunter & Heidi who assisted me with the shipping process went beyond their call of duty. The customer service they provided was exceptional & friendly. Thank you Bowhunters!!!! Grateful customer from Wyoming! read more

Very, VERY POOR customer service skills!!! Treats the customer like crap after they got your money. Issue #1: I never received an item ordered, but they refuse to reship or refund the money. I placed a $147 order on Feb 7th and its now Mar 22nd, NADA!! Still waiting.... Issue #2: I need a part, so I specifically called them to verify that the part was available and it would be shipped that day (3/16); Nope, it went out on 3/17. But wait, there's more; I was then notified, by reviewing my order status online, that they were out of stock and it didn't ship! But wait, here comes more... they had already charged my card for a part that wasn't shipped and when I asked for a refund (3/18), they said that it was in the process; as of today, NADA! Think I will be spending the extra money with other online stores to get better Customer Service! These guys suck! read more

I have had a great experience at bowhunters. They seem to have everything in stock at stupid low prices. I'm definitely happy and appreciate the personal attention service. I am happy to recommend them always. read more

08/16/21 I drove out to BSS because I was mentally prepared to get a new crossbow. I hunt ground hogs with air gun for farms near my home. I wanted to have an archery option to shorten the safety zone down. With air guns it is still 150 yards. I wanted info advise and support. The web does not have a lot on ground hog archery and I did not want to wing it. I arrived at BSS at about 0425 pm. It is out away from things and a drive. Seemed modern and nice though. Maybe 10 customers inside. I looked around for about 5 to 10 minutes. Since I needed help I moved to the main counter and waited. The red haired woman behind the counter was waiting on customers. I waited. I watched and she scanned the room but never acknowledged me. I quietly waited. A larger man with full beard and a BSS shirt was waiting on another customer but asked me what I wanted. I told him to buy a crossbow. He said they would get to me but they were busy. I told him I would wait and stood at the counter for another 10-15 minutes. I counted approximately 10 staff person in BSS shirts come through the area. Not one inquired with or about me. One talked to a customer about his surgeries and rehab. Some staff bickered about there archery problems. Others argued over the computer. None helped me. I stood there in a bright blue shirt and tan cap right at the counter. All but the large man's customer left. Staff left the room. This customer seemed to be a repeat and was getting great service with a tally of purchases I heard said was $2000. Good for him he should have. As for me, the patient quiet respectful one. NOTHING.. I left at about 5 pm. Wasted time and gas with plans to go to a competitor in MT. Joy PA. I vented to friend on the return drive who told me to call the manager. A man with a monotone voice answered. He told me he would get the manager but within seconds told me the manager was not available. I explained the experience to him and he seemed to already know I wanted to buy a crossbow. He apologized a few times but did not ask me for message info for the manager and when I asked him if I should call the next morning for the manager, his response was he was not sure when one would be available. I guess he couldn't be bothered to find out. Again, NOTHING. A long drive, wasted time and gas for NOTHING. BS Superstore. Well if the name fits. 5.1 review stars on Facebook. Friends and Family??? I asked the man on the phone how he would feel if his Dad got treated like I did? Side note. As a type II diabetic I still wear a mask for Covid. I don't recall seeing anyone else wearing one. Maybe this was a factor, who knows... To any BSS bosses or owners, check your cameras and verify my story. Save other customers from the drive to NOTHING. How many respectful, polite quiet customers ready to spend money are you willing to lose??? read more