I've been bringing my cutie pie to this grooming establishment for over a year now, and…read moreunfortunately each visit seems to come with an attempt to upsell additional services. Almost every appointment includes recommendations for add-ons like deshedding shampoo, which increases the overall cost. Today's visit was especially disappointing. I was told for the first time my dog has dry skin and they proceeded to point it out, though it wasn't clear what solution they were leading into--possibly another added service or product recommendation. Then I was told my dog had "a lot of matting" underneath her undercoat. They showed me the area, and honestly, it did not appear severely matted at all--nothing noticeably different from what she's had during previous grooming appointments with them. The owner continued explaining they weren't sure how long brushing would take before shampooing and because of that there "may" be an additional $25 charge. The uncertainty around the pricing was frustrating. I came in expecting a simple shampoo and haircut, but was quoted $115 with the possibility of additional charges depending on brushing time. The owner even suggested I take my dog home, brush her myself, and bring her back--which I found surprising. On top of that, I was told pickup wouldn't be for another 4 hours. To me, that feels excessive and seems tied to taking on too many dogs at once. If my dog is already staying for that amount of time, I struggle to understand why there may still be extra charges added. What's most disappointing is the amount of surprise fees and added services, especially as a long-time loyal customer. Every pet owner I've spoken with--many with the same breed--typically spends around $60-$70 for grooming. Also during our conversation another customer came in and waited with his dog , when clearly on their door it says one customer in store at a time . The owner should have made that clear as I felt uncomfortable all while another customer stands there listening in. Upon my arrival, there was another customer there with his dog and I patiently waited outside Needless to say, just be aware that during visits, additional services may be recommended that can significantly increase your final bill. -- A disappointed loyal customer

UPDATE: As of 2023-2024 they no longer take in business for just dog/cat nail clipping / filing can…read moreonly be done in conjunction with grooming.

Leaving my annual review update for my favorite groomers/ people!…read more I just can't believe it has been over 10 years since I first brought my rescue Puffy and they so generously groomed her after she was neglected for so long. I still can't believe they took us on a busy Saturday. I still can't believe they were so patient with her. And I still can't believe that I had to fight them to take my money! Having them take care of my own baby who they never made stay in the crate because i spoiled him and so he hated them. And who they opened up early for to do his last grooming before he passed. To now caring for my new baby Barron and he looking like a million bucks every time he leaves! A poodle with parents that don't comb/ brush him as they should... and squeezing us in when they can because busy is not the word! Honey if you groom like they do, care for one's fur baby like they do and are affordable in this day and age of gouging grooming salons - you simply stay busy. As they should! I'm so proud of their growth and the relationships they form with their customers and most importantly their furry clients. I drive over an hour to get to them. And when I travel or they are booked my poor baby has to get Mom's bad in between face cutting BUT I refuse to go anywhere else. Ever. Just not worth it. Love you guys and I remain proud of and thankful for you!!

Michelle is the best groomer! She has done 5 of our dogs for over 10 years! She loves our 16 year…read moreold yorkiepoo, Nico, & takes extra care because he's a senior. We rescued a puppy mill dog that was just dirty. I called & Michelle said bring her now. She stayed extra to treat her special. You don't trust the fur babies with just anyone. I trust Michelle, Christian, Carlos & the crew. Take your dog here!

I would definitely bring my little one here - thank you so much for your kindness!…read more Vincent was welcoming and overall friendly. Wouldn't hesitate to bring my little one See you soon!

He was drunk when i picked my poor dog up I was so upset. My dog spent hours there and he did…read morenothing.... He was drunk when I got there so upsetting....

A week later and my pup still smells amazing!!! He looks…read moregreat too. Can't wait to come back!

Lisa did an awesome job with our 5 months old Bichon .. cut is perfect..thanks Lisa!!read more

I'm super happy with my experience here - I have been taking my dog here now for the last 6 months…read moreor so and have made a few visits in that period of time. Their good work is very consistent, my dog always comes out looking exactly how I like. I also appreciate that it isn't difficult to get appointments here too - they seem to be well staffed and are always very accommodating to my schedule so making an appointment is never a challenge.

Phenomenal service and patience! We have been using this groomer for years, not only for our little…read morepup, but our large breed Labradors as well! They are exceptionally sweet and never send our pups home with a chopped up cut! We had used a local service who was rude and apparently not equipped to handle scared pups! Review to follow, trust me! I highly recommend this place and suggest you book regularly as sometimes they are backed up for months! If you know your pup's shedding season then I recommend you call months in advance to schedule for the correct timing. Especially large breeds. Never had a choppy service or complaint. Parking is very difficult, but you can double park for a quick moment or in the yellow with hazards on just to drop off! I now choose no other groomer, but them! Pics to follow as my new puppy goes next week! Can't wait to post photos!

I have been going here for years I couldn't find a groomer that would let me stay with my d oxie…read morewho had back issues and found these wonderful guys. You will not be disappointed they are just wonderful to nail trims to a full groom .

I'm so glad my cousin referred me to check out this groomer!…read more My boys, Rover & Chance sure seemed happy after their haircut & looked handsome as ever with their bandannas! I called about 2-3 weeks before I was actually able to bring them in, which is when they had their next available appt. which I definitely understood especially with COV19. They told me they would call me if they had any last minute openings (which they did but each time I was working). I really love how they took their time with my pups and giving them the trim that I asked for yet still being gentle with them. They were very understanding on the fact that they were scared/ nervous since it was their first time being there. They have a few accessories/ supplies for sale as well as some refreshments if you're waiting but I believe that was pre- cov19 LOL. Very good work for their price. They accept cash & cc's and parking was easy and very accessible. I definitely made my next appointment for my boys and recommend giving this place a try if you're looking for a great groomers for your pet!

Great experience from start to finish. Was able to schedule an appointment within days of calling,…read moreand Carlos took great care of my Golden Retriever. All of the staff were kind and patient. Happy to have found our go-to groomers from now on!

We came here a few times for our dog and had a good experience, although I find it odd you cannot…read moreuse a credit card. The grooming was done well, but the front desk person was not exactly polite. On our 4th or 5th visit our dog came home matted and clearly not brushed out so my husband called to speak with someone about it. The woman who answered the phone was extremely short, unapologetic and when he asked to speak to the manager she said they weren't available. When I tried to call back later that week, my calls just kept going to VM and my messages went unanswered. Very unprofessional business needless to say.

Left 2 of my pups there for 9 days. 1000 dollars. Decent deal. Everyone was very nice. I received…read morepictures by text a few times. They looked happy with the other dogs. They are attached to a dog groomer called prideful grooming. They are not affiliated in any way. I got one of my 8 pound dogs washed and groomed for $75 on the day of pick up. I probably won't go back to the groomer. I asked for short but it really wasn't short at all. Oh well. Go to Le Pooch Chateau for doggy day care or boarding though!!!

Can't say enough about Le Pooch. We use them a lot when we need to do a drop off day care. They…read moreare always accommodating. It's very clean and I feel comfortable with our little girl being there for the day.

1: The changes I had…read morerecommended to the owner to be posted are being implemented. Thank you for taking care of this.

We had a lovely experience! Natalia was early, came to our door and met us and the dogs. Engaged…read morewith them and made sure to clearly ask questions to do what we wanted. The dogs looked great after! Weren't stressed at all. We had a great experience and look forward to our next mobile session.

If I could give this place zero stars I would!…read more Lied and canceled my appointment multiple times. Poor communication skills and absolutely zero customer service. I would not be shocked if this place was on the verge of closing. Consider this place only if you're desperate and want to waste your time. The owner should be ashamed of themselves.

Professional caring and loving what more can you ask for! Full service, and reasonablely priced…read more Henry has been a customer for his entire life! Never had a problem. They are busy so just call a few days ahead. Worth the wait.