What happened to this place? It used to provide very friendly and courteous service, always…read morewelcoming and they used seem genuinely happy to see you, all for a reasonable price. I dropped by to take my mantle clock in for a cleaning, they have jacked up their prices and quoted me almost $300 for a routine cleaning. I've been a customer of theirs for years, taken several clocks in for work, had jewelry repaired, etc. I always thought very highly of them and recommended them to all of my friends and family. The gentleman that waited on me, made me feel unwelcome, never smiled or greeted me, I felt as though I was inconveniencing him somehow. Just wow, what a change since the last time I was in there. I guess I have to find a new favorite jeweler and clock repair shop. I left shaking my head.

I came here to replace the battery for my watches. As it is Swiss watch, i decided to come over…read morehere to do it rather than in the mall. The gentleman received me say i can wait or leave it here, i choose to wait, he say it will took 20 mins. I have two watches. But they finished the work in like 5 mins, very fast, just like what i will expect in Shanghai! 19.9 for one battery, for Swiss watch, it's good price! Shanghai will charge the battery cost base on how expensive your watches is, that's crazy actually. I like it here, nobody pays any attention to the brand. That's great!

100% recommend!!! Taylor and the team at Herzog were absolutely fantastic in helping me develop a…read moreperfect engagement ring. I was able to lay out my ideas with a fall theme, an orange primary stone, and my budget. Taylor was able to text me different concepts and was mindful of my timeline because I wanted to propose in a special small gathering within a few weeks. In the end we had a beautiful ring that I knew the woman I was going to propose to would love. By the way I'm engaged, she said yes. I'm grateful for the team at Herzog and will certainly be back for wedding bands. Side note my now fiancée had her nails done and they matched her ring the day I proposed. She had. No idea!

What can a girl say bad about a store full of shinty things? Lol a lot! The selection has a wow…read morefactor and surprisingly the prices are right where they should be. Friendly staff that isn't pushy. Love my new earrings!

Shulz Jewelers…read more Many years ago when Schulz was located in Covington, Kentucky, they were the place to buy jewelry or get a clock or watch fixed. The old man had come from Germany where he was a jeweler and he was the best. Now they are located in Ft. Mitchell and the old man is long gone. I took a watch there to get a new battery and they said I had to leave it for a week before they could give me an estimate as to how much it would cost to repair. I was also told it never actually takes a week. They never called as promised. I was told it would cost round $250.00 to repair and I would have to wait another 5 to 7 weeks. In the past they charged me $125.00 for a new crystal. Another jeweler I found charges $50.00. I finally got it back after 10 days and took it to another jeweler. The new jeweler replaced the battery for $15.00 and said that an insulator was blocking the battery, which probably occurred when Shulz first looked at it. The new jeweler fixed it. Fifteen dollars and 15 minutes not $250.00 and seven weeks. Times have certainly changed.

I cannot recommend them enough. They were extremely helpful in helping in design an engagement…read morering. They were easy and pleasant to work with through the entire process.

I brought a brand-new engagement ring to this Jared location for resizing because I was told it…read morecould be done same day or next day. I paid for the service specifically to avoid mailing it back to the original jeweler. During the resizing process, the ring was damaged and I was later informed that a diamond had been burned, requiring the ring to be sent out to another shop. The process took nearly two weeks -- far longer than what was originally represented. When the ring was returned to me, it had visible scratches, blemishes, and imperfections at the resized area. It looked noticeably worse than when I dropped it off and did not resemble a "like-new" engagement ring. When I raised concerns, management downplayed the damage as normal for platinum and attempted to address it with an on-the-spot polish, which was done without a clear agreement beforehand. While the resizing fee was eventually refunded, responsibility for the damage itself was minimized. An engagement ring is not something you trust to "trial and error." Between the damage, delay, lack of clear communication, and the pressure to accept an inadequate fix, this experience was extremely disappointing. I would strongly caution anyone considering resizing or repair work here -- especially on high-value or sentimental jewelry.

I usually spend my money at Charlie Cleves. I went out of my way to come over and make my purchase…read morethis time with you. You were closed 10 minutes before your listed closing time. Since several of you saw me at the door. I waited a few minutes by my car for somebody to open the door and apologize like any other professional business would do but of course you didn't. Actually I appreciate the gesture. You saved me what I'm sure would be the great disappointment and the agony of doing business with you. If you're reading this? Deal with the pros. Deal with Charlie Cleves.

Outstanding service and top quality workmanship. I took my wife's diamond bracelet in to have it…read morerepaired, it had some stones missing. When I got it back in a couple of weeks it looked like new. She was so pleased and happy and so was I. I had previously taken it to several local Dayton area jewelry shops and they all told me that it couldn't be repaired because the diamonds had a unique shape and were not available anymore. Keva not only found the stones but replaced them with expert precision. The bracelet looked like it had never been damaged at all! I will never take any jewelry for repairs to any other jeweler. Their prices are absolutely reasonable. Try them out you won't be disappointed.

They are very professional and genuinely cares about their customer. i highly recommend them in all…read moreaspects.......jewelry repair and shopping for a new piece of jewelry.

I been there a while ago for couple watches. Everyone was very helpful, patient with my…read moreindecisiveness. They offer to order different band to replace with the face I want with one extra charge. I got 3 watches in the end Anyway, this time I went in for a watch battery replacement. I was greeted and helped quickly. Not only the employees was nice, they also have 2 cute pup that very sweet also. The older/bigger one is Chewy, the younger/smaller one is Andrew. Chewy is very sweet and gentle, Andrew is a bit more aggressive for love/attention I had fun with them for a good 10 minutes while being help. I did look at the jewelry and they do have a lot of pretty pieces. I wasn't comfortable taking picture of the jewelry/store but I sure did take some vid the dog interaction.

So nice, friendly, and willing to help. I was seeking a difficult to find watch band replacement…read morein an odd size. They did not have the ability to order one at their location, but told me where I could find one, and then offered for me to bring it to them and they would install it at no cost. I was shocked. Love this store. Stop in and give them some business. Locally owned small businesses like this are truly treasures!

Thank you, Yelp, for suggesting Monmouth Jewelers. I've driven by it for years and only thought of…read moreit as a retail store. Now I know that they do repairs and it is so convenient and so nice to know that I have a such a great resource nearby. They've saved some favorite jewelry from the being mothballed and they are super helpful, fair, and friendly. I would highly recommend!

I got my wedding ring here, years ago, when they were in their old Newport Shopping Center…read morelocation. My ring was expertly combined with my engagement ring. I wish I could afford to get a newer ring, since it's close to my 20th anniversary. I've been in their new location a couple of times, just to look around.

We went in for a Longines watch we've been eyeing for a while. We knew exactly which one we wanted…read moreand were able to walk out of the store with it. They have a great selection and wonderful people working the store. Austin helped us today and he did a fantastic job. We got in and out in a reasonable time and left very happy. I would definitely recommend this store to anyone looking for a watch or jewelry.

Very fortunate that Delta Air Lines selected Richter & Phillips to manage our specialty watches…read more Since my first purchase, they have maintained an informative relationship with me---with no pressure. During a CVG overnight, I walked in and was greeted like an old friend. They helped me seal the deal with the Delta 100 year anniversary watch. Cannot wait for the delivery. They say 3 times is a charm. They know what I want next! Thank you.