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    Herzog Jewelers

    4.8 (18 reviews)
    Open 10:00 am - 5:30 pm
    Updated 1 week ago

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    Ask the Community - Herzog Jewelers

    Review Highlights - Herzog Jewelers

    Susan and Ted are so welcoming, so generous with their time, so fun to talk to, and so obviously expert in their craft.

    Mentioned in 9 reviews

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    Jared Galleria of Jewelry

    Jared Galleria of Jewelry

    2.9
    (16 reviews)
    1.3 mi
    $$$

    I brought a brand-new engagement ring to this Jared location for resizing because I was told it…read morecould be done same day or next day. I paid for the service specifically to avoid mailing it back to the original jeweler. During the resizing process, the ring was damaged and I was later informed that a diamond had been burned, requiring the ring to be sent out to another shop. The process took nearly two weeks -- far longer than what was originally represented. When the ring was returned to me, it had visible scratches, blemishes, and imperfections at the resized area. It looked noticeably worse than when I dropped it off and did not resemble a "like-new" engagement ring. When I raised concerns, management downplayed the damage as normal for platinum and attempted to address it with an on-the-spot polish, which was done without a clear agreement beforehand. While the resizing fee was eventually refunded, responsibility for the damage itself was minimized. An engagement ring is not something you trust to "trial and error." Between the damage, delay, lack of clear communication, and the pressure to accept an inadequate fix, this experience was extremely disappointing. I would strongly caution anyone considering resizing or repair work here -- especially on high-value or sentimental jewelry.

    I usually spend my money at Charlie Cleves. I went out of my way to come over and make my purchase…read morethis time with you. You were closed 10 minutes before your listed closing time. Since several of you saw me at the door. I waited a few minutes by my car for somebody to open the door and apologize like any other professional business would do but of course you didn't. Actually I appreciate the gesture. You saved me what I'm sure would be the great disappointment and the agony of doing business with you. If you're reading this? Deal with the pros. Deal with Charlie Cleves.

    Herzog Jewelers - jewelry - Updated July 2026

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